
Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Lots of laughter that everyone has is unbelievableG R(Resident / Service User)

I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)


Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.
Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.
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Care Provided by Boulters Lock Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Boulters Lock Residential Home for full pricing details and T&Cs.
Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Ashleigh Newman (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2014
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (2)
Visiting
- All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.
Parking
- Plenty of on-site parking available
Boulters Lock Residential Home Reviews (98)
Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 98 reviews.
Mum was looked after by the home for respite care. Mum was in a lot of pain but the staff showed great compassion and helped to bring a little joy back into her life. A trip to Boulters Lock was the highlight and the pictures the staff took that day are treasured by us. The staff are fantastic and everyone from the chef to the carers show great dedication and compassion in their daily work. Thank you to everyone.
Thank you so much for taking the time to write such a wonderful review. We are so thrilled to read your mother had a fantastic respite stay at Boulters Lock and made memories to last a lifetime. The staff are so dedicated and passionate about providing enjoyable, enriching and fun daily support to...
The staff (carers, kitchen staff and activity staff) show affection to all of the residents. I often notice a hand squeeze to a resident as they pass by.
I, personally, am always greeted by name and a smile.
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care your mother receives from all the team at Boulters Lock. Across Hartford Care, we pride ourselves on a family feel in all of our homes and to hear how welcome you are made to feel when...
Boulters Lock Residential Home is an amazing care home. The staff are truly supportive, kind, caring and nurturing. They work hard and yet, nothing is too much trouble for them as they work together as a very able and multi-skilled team, including the kitchen. They strive to enable each resident to join in their many activities to enhance their life, whilst respecting individuals' own desires. My mum is very happy there and doesn't want to be anywhere else and her health and quality of life have risen since she's been there.
Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is and that her health and quality of life have risen since living at Boulters Lock. It is also great to know that your mother is enjoying the wide range of activities arranged by our amazing...
He has a lovely room with views of the planes and birds which he loves to watch. Asa family, we are so happy to know he is well cared for. Thank you!
The reason I am in the residential home because I have history of mental illness but I am a lot better than I have been. I find my care has been 100% better since people have looked after me. I tired looking after my own health but I let my medication slip so needed support. Overall I appreciate the care I receive.
Thank you for taking the time to write this review. It is lovely to hear how well you are doing since coming to Boulters Lock and that you are happy with the care and support you receive. We will pass on these kind words of appreciation to the team at Boulter Lock.
I visited an old friend, staff was very friendly and could not be more accommodating. The food was amazing. It was lovely to see the bond my friend had with the staff and how settled she was in her environment. I look forward to my next visit.
Thank you for taking the time to write this review. We are happy to hear the positive experience you had when visiting your friend at Boulters Lock. It's great to hear that your friend is settled and building bonds with the team and I am sure the team will be happy to hear this too. We will pass on these kind words to all the team at Boulters Lock and we look forward to your next visit.
We are so happy with Boulters Lock. It was very difficult for us to decide to find a home for Mum whose Alzheimer's was getting difficult for us not eating properly and going to bed during the day she was so confused. While it has taken a long time for her to settle we knew Boulters was the right place such a lovely atmosphere and not everyone has dementia we have had so much support from the carers and the manager. Mum enjoys the activities with the wonderful activities coordinator, and many lovely staff looking after her I could mention them all but it would take me too long it has given us peace of mind thank you, everybody!
Thank you for taking the time to leave this review. We are so glad to hear that your Mum has settled in well at Boulters Lock and is enjoying all the activities on offer. It is also good to hear that not only has your Mum received wonderful care and support from the staff at Boulters Lock but that...
Lovely care home, with lovely staff, a lovely area, it’s fantastic that they hold events for the residents which keeps them entertained. Residents always look happy and clean, the food always smells lovely, such a nice atmosphere, really feels like home.
Thank you for taking the time to write this lovely review, we will pass on these kind words to all the staff at Boulters Lock.
Really excellent care home. Really feel like you can have peace of mind knowing they are well looked after. Caring and fun staff to bring a smile to everyone’s face! Would recommend this care home to anyone.
It is really great to hear how pleased you are with your loved one's care at Boulters Lock. We will pass on these kind words to all the staff who will be really happy to hear this. Thank you for taking the time to write this lovely review.
My mum was admitted in June after a fall and dementia. She entered not being able to communicate and told she'd never walk again. Roll forward to August, my mum has improved beyond my expectations. She's now able to communicate with small words and walks with aid - solely down the encouragement of the staff. She a new lease of life.
My dad joined her 3 months later with complicated and serious health conditions. When I go and visit I'm amazed how happy, content and comfortable they are. I am an only child and it could have been a very lonely experience but, the Boulters Lock Residential Home team have been an extension of my family.
No one really wants any relative to have to go into care but, for those that are looking for the first time, don't be scared. Boulter's Lock is a home, the staff really do care and they are here to support you and your relative.
As my parents enter this emotional time, they do it together under the roof of family and friends and I'm ever so grateful for that.
Thank you so much for your lovely review. We are delighted with the progress your mum has made since joining us at Boulters Lock, and we're so pleased we could help with your dad's care needs too. We love that you consider us an extension of your family - that is what we strive for at Boulters Lock. We shall pass on your kind comments to the rest of the team.
On my first visit, I was thrilled at how welcoming I was made and how much happier my brother was. Thank you so much for looking after him so well and I know he is in good hands and look forward to my next visit.
Many thanks for taking the time to submit this lovely review of our Boulters Lock Care Home. We're so glad that your brother has settled in well and that he's much happier. Our team at the home will be absolutely delighted to read your very kind words.
Mum has been a resident since August. She has settled in well and has commented that the staff are friendly and the food is very good. A few teething issues with missing clothes, but these appear to have been resolved.
Thank you for your review. It's lovely to hear your mum feels settled with us well and she is enjoying the food. We are glad we could resolve the teething issues we had at the start, and hope everything is now in order. Thanks again.
My mother was transferred here from hospital having had a fall. The staff have been fantastic and all the equipment she needed to keep her comfortable has been requested, delivered and in use. Very good communication to reassure the family.
Thank you for your lovely review of Boulters Lock. We are so pleased your mother has received a smooth transition to our home and that you feel well-informed about the care she is receiving.
Caring and well-looked after residents. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy residential home, where the residents feel safe.
Thank you so much for your very positive feedback about Boulters Lock. We are one big friendly, happy family at our lovely care home and it is our pleasure to look after your loved one here.
My Mother has been here since November 2021, initially for a trial period of 8-weeks. After the trial, she became a permanent resident. My mother has a room on the ground floor with a view of the garden. There are plenty of activities for the residents to get involved in which are usually held in the lounge. The meals are very good and there are copious amounts of tea and biscuits. The carers have organised visits to the dentist, visits from an optician, chiropodist, hairdresser and district nurse. All this has been done in a friendly helpful manner. All the staff are friendly and efficient. I can’t praise them enough.
Thank you for your superb feedback about Boulters Lock. It is our pleasure to care for your mother and to have you as part of our happy Boulters family. We will share your lovely words with all the team here.
I can't thank the team enough for their kindness, care and compassion for my dad. They have welcomed dad and helped him adjust to living somewhere new due to his Alzheimer's and his partner having a complex condition. As well as making sure he feels at home and letting him do some gardening to give him a focus for each day, they have ensured that my sister and I have been updated and kept us posted which is really helpful as I live 200-miles away. The care is great but for dad, it's the puddings that win. Thank you all.
What wonderful words about Boulters Lock. It's our pleasure to care for your dad and make him feel so welcome in our friendly, happy home. We are so delighted he is enjoying helping out in our gorgeous garden. We shall pass on his compliments to our brilliant chef for his delicious puddings!
My father has Alzheimer's and due to his partner's illness as well, it became urgent to find a care home. The staff at Boulters Lock, are unbelievably caring, friendly and compassionate. They've gone out of their way to settle my dad and keep him calm, whilst encouraging him to make friends and find some sense of purpose. I am so grateful.
Thank you so much, for your lovely review of Boulters Lock. It is our pleasure to care for your father and to ensure he feels safe and supported. We will share your wonderful words with our friendly, compassionate team.
A few years ago I worked at Boulters Lock Residential Home and I’m now back doing work in their gardens. During my visits, it was really lovely to see how friendly the team was. I was made very welcome and it was lovely to see some of the previous staff I worked with. The home has such a lovely friendly atmosphere and the food was absolutely lovely. Great home. Highly recommend.
Thank you very much, for your wonderful review of Boulters Lock. It is such a delight to see you again and we appreciate everything you are doing to make our gardens so beautiful.
My mother has had a very happy five years at Boulters Lock where she received outstanding care and had lots of fun and great food. She died a peaceful death at 94-years with me by her bedside in her bedroom. The end-of-life care at Boulters Lock gave my mum was truly exceptional - compassionate, gentle, aspect and loving. I could not have asked for more from my beloved mum. Thank you.
Thank you so much for your very kind words about Boulters Lock. We offer you our sincerest condolences on the loss of your beloved mum. We will remember her with great affection.
My mum has been a resident of Boulters Lock Care Home since March last year. She was in a poor state of mind when she first arrived having spent several weeks in hospital but this has been completely turned around and she couldn't be happier. There is always such a happy atmosphere and my mum is safe and very well cared for. She keeps telling me how happy she is and that it's like living in a luxury hotel. The manager and her staff have been absolutely brilliant in every way and I couldn't recommend the home more.
What a fantastic review of Boulters Lock. It is a pleasure to care for your mum and we share your delight in seeing her continuing happiness and joy. We will ensure all our fabulous Boulters Lock team read your lovely comments for which we thank you sincerely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Boulters Lock Residential Home.
There are no upcoming events for Boulters Lock Residential Home.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Boulters Lock Residential Home.
Meet the Team (1)

Hi,
I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.
My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.
Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.
I aim to ensure residents have a smile on their faces and are kept safe.
We look forward to seeing you at Boulters Lock!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service -more info.