Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead SL6 8HP
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9.7 93 Reviews
  • Boulters Lock Residential Home, Maidenhead
Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with 32 en-suite bedrooms and spaces inside and out to enjoy both companionship and privacy.

Residents also benefit from beautiful communal areas, the dining room to enjoy the all inclusive homemade meals, daily scheduled activities including trips out, hairdressing salon, access to video calling as well as a fully included laundry service.

Boulters Lock is a family home created with three underlying values at its core. These are care, comfort and companionship.
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Care Provided by Boulters Lock Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1725
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1725
  • RESPITE Self-Funded Residential Dementia Care: from £1725

Special offer - for limited time only. Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Boulters Lock Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (93)

9.7

Boulters Lock Residential Home has a Review Score of 9.7 (9.733) out of 10, based on 24 reviews in the last 2 years.
Over all time Boulters Lock Residential Home has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Boulters Lock Residential Home
  • 32
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Total of 93, showing 21-40
Review from D S (Friend of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited an old friend, staff was very friendly and could not be more accommodating. The food was amazing. It was lovely to see the bond my friend had with the staff and how settled she was in her environment. I look forward to my next visit.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home
Thank you for taking the time to write this review. We are happy to hear the positive experience you had when visiting your friend at Boulters Lock. It's great to hear that your friend is settled and…read more
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Review from Catherine C (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with Boulters Lock. It was very difficult for us to decide to find a home for Mum whose Alzheimer's was getting difficult for us not eating properly and going to bed during the day she was so confused. While it has taken a long time for her to settle we knew Boulters was the right place
such a lovely atmosphere and not everyone has dementia we have had so much support from the carers and the manager. Mum enjoys the activities with the wonderful activities coordinator, and many lovely staff looking after her I could mention them all but it would take me too long it has given us peace of mind thank you, everybody!
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home
Thank you for taking the time to leave this review. We are so glad to hear that your Mum has settled in well at Boulters Lock and is enjoying all the activities on offer. It is also good to hear that…read more
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Review from A K (Friend of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, with lovely staff, a lovely area, it’s fantastic that they hold events for the residents which keeps them entertained. Residents always look happy and clean, the food always smells lovely, such a nice atmosphere, really feels like home.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home
Thank you for taking the time to write this lovely review, we will pass on these kind words to all the staff at Boulters Lock.
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Review from E C (Niece of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really excellent care home. Really feel like you can have peace of mind knowing they are well looked after. Caring and fun staff to bring a smile to everyone’s face! Would recommend this care home to anyone.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home
It is really great to hear how pleased you are with your loved one's care at Boulters Lock. We will pass on these kind words to all the staff who will be really happy to hear this. Thank you for…read more
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Review from Emma M (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted in June after a fall and dementia. She entered not being able to communicate and told she'd never walk again. Roll forward to August, my mum has improved beyond my expectations. She's now able to communicate with small words and walks with aid - solely down the encouragement of the
staff. She a new lease of life.


My dad joined her 3 months later with complicated and serious health conditions. When I go and visit I'm amazed how happy, content and comfortable they are. I am an only child and it could have been a very lonely experience but, the Boulters Lock Residential Home team have been an extension of my family.


No one really wants any relative to have to go into care but, for those that are looking for the first time, don't be scared. Boulter's Lock is a home, the staff really do care and they are here to support you and your relative.


As my parents enter this emotional time, they do it together under the roof of family and friends and I'm ever so grateful for that.

Reply from Jenni Laffoley, Brand Marketing Manager at Boulters Lock Residential Home
Thank you so much for your lovely review. We are delighted with the progress your mum has made since joining us at Boulters Lock, and we're so pleased we could help with your dad's care needs too. We…read more
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Review from Jean F (Sister of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On my first visit, I was thrilled at how welcoming I was made and how much happier my brother was. Thank you so much for looking after him so well and I know he is in good hands and look forward to my next visit.
Reply from Diana Nisbet, Marketing Executive at Boulters Lock Residential Home
Many thanks for taking the time to submit this lovely review of our Boulters Lock Care Home. We're so glad that your brother has settled in well and that he's much happier. Our team at the home will…read more
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Review from Nikki D (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident since August. She has settled in well and has commented that the staff are friendly and the food is very good. A few teething issues with missing clothes, but these appear to have been resolved.
Reply from Jenni Laffoley, Marketing Manager (Brand) at Boulters Lock Residential Home
Thank you for your review. It's lovely to hear your mum feels settled with us well and she is enjoying the food. We are glad we could resolve the teething issues we had at the start, and hope…read more
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Review from A W (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was transferred here from hospital having had a fall. The staff have been fantastic and all the equipment she needed to keep her comfortable has been requested, delivered and in use. Very good communication to reassure the family.
Reply from Jenni Laffoley, Marketing Coordinator at Boulters Lock Residential Home
Thank you for your lovely review of Boulters Lock. We are so pleased your mother has received a smooth transition to our home and that you feel well-informed about the care she is receiving.
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Review from Nick T (Cousin of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and well-looked after residents. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy residential home, where the residents feel safe.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you so much for your very positive feedback about Boulters Lock. We are one big friendly, happy family at our lovely care home and it is our pleasure to look after your loved one here.
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Review from Keith K (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been here since November 2021, initially for a trial period of 8-weeks. After the trial, she became a permanent resident. My mother has a room on the ground floor with a view of the garden. There are plenty of activities for the residents to get involved in which are usually held in the
lounge. The meals are very good and there are copious amounts of tea and biscuits. The carers have organised visits to the dentist, visits from an optician, chiropodist, hairdresser and district nurse. All this has been done in a friendly helpful manner. All the staff are friendly and efficient. I can’t praise them enough.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you for your superb feedback about Boulters Lock. It is our pleasure to care for your mother and to have you as part of our happy Boulters family. We will share your lovely words with all the…read more
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Review from Natalie T (Daughter of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the team enough for their kindness, care and compassion for my dad. They have welcomed dad and helped him adjust to living somewhere new due to his Alzheimer's and his partner having a complex condition. As well as making sure he feels at home and letting him do some gardening to give
him a focus for each day, they have ensured that my sister and I have been updated and kept us posted which is really helpful as I live 200-miles away. The care is great but for dad, it's the puddings that win. Thank you all.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
What wonderful words about Boulters Lock. It's our pleasure to care for your dad and make him feel so welcome in our friendly, happy home. We are so delighted he is enjoying helping out in our…read more
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Review from Chloe L (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has Alzheimer's and due to his partner's illness as well, it became urgent to find a care home. The staff at Boulters Lock, are unbelievably caring, friendly and compassionate. They've gone out of their way to settle my dad and keep him calm, whilst encouraging him to make friends and find
some sense of purpose. I am so grateful.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you so much, for your lovely review of Boulters Lock. It is our pleasure to care for your father and to ensure he feels safe and supported. We will share your wonderful words with our friendly,…read more
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Review from Anne H (Regular Volunteer) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A few years ago I worked at Boulters Lock Residential Home and I’m now back doing work in their gardens. During my visits, it was really lovely to see how friendly the team was. I was made very welcome and it was lovely to see some of the previous staff I worked with. The home has such a lovely friendly
atmosphere and the food was absolutely lovely. Great home. Highly recommend.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you very much, for your wonderful review of Boulters Lock. It is such a delight to see you again and we appreciate everything you are doing to make our gardens so beautiful.
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Review from K E (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had a very happy five years at Boulters Lock where she received outstanding care and had lots of fun and great food. She died a peaceful death at 94-years with me by her bedside in her bedroom. The end-of-life care at Boulters Lock gave my mum was truly exceptional - compassionate, gentle,
aspect and loving. I could not have asked for more from my beloved mum. Thank you.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you so much for your very kind words about Boulters Lock. We offer you our sincerest condolences on the loss of your beloved mum. We will remember her with great affection.
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Review from Andy R (Son of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Boulters Lock Care Home since March last year. She was in a poor state of mind when she first arrived having spent several weeks in hospital but this has been completely turned around and she couldn't be happier. There is always such a happy atmosphere and my mum is safe
and very well cared for. She keeps telling me how happy she is and that it's like living in a luxury hotel. The manager and her staff have been absolutely brilliant in every way and I couldn't recommend the home more.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
What a fantastic review of Boulters Lock. It is a pleasure to care for your mum and we share your delight in seeing her continuing happiness and joy. We will ensure all our fabulous Boulters Lock team…read more
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Review from Roderick P (Brother of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting Boulters Lock Care Home for over two years and they look after the residents so well, they have excellent meals, entertainment and they spend a lot of time thinking of how to improve the individual needs of the people they care for. I am so happy that we chose Boulters Lock for
my brother and I would recommend it to anybody! All of the staff are amazing but the manager and deputy manager are so thoughtful and professional and caring that I am just very grateful for all that they and all of the other staff do for him.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you very much for your fantastic review of Boulters Lock. It is our pleasure to care for your brother, and we are so glad you are very happy with the way we are looking after him. We are so…read more
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Review from Keith H (Son of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Boulter's Lock Care Home has been caring for my mother for around 5-years now. She is happy, safe and well cared for there. It has clearly been a very difficult year because of the Pandemic, but the staff and management at Boulters deserve praise for their proactive management of the situation and
for keeping their residents safe during this period, whilst facilitating contact with family members as well as could be hoped for.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you for your very kind words about Boulters Lock. It is our pleasure to care for your mother and to keep her safe during these very challenging times. Our managers and team will be delighted…read more
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Review from G R (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is amazing. The patience that the staff have is amazing. Lots of laughter that everyone has is unbelievable I love it here.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you so much for your wonderful words about Boulters Lock. We are so glad you love being in our care and it is our pleasure to look after you, especially with all the laughter we enjoy together.…read more
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Review from Barbara T (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generall I am happy here. I get very good care. Everything is provided for me. I have not been out for a long time, but the staff arranged for me to go to the coffee shop which made me feel very special.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
What a lovely review of Boulters Lock. Thank you so much for your very kind words. It's our pleasure to look after you and we are so glad you enjoyed your visit to the coffee shop. You are very…read more
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Review from T N (Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The managers are very good well-read people. It has been a pleasure to be here at the home. Everyone has been helpful to me. I would return here as it was so nice. The staff always helped me to do my makeup as I always like to look good. I want to thank them all.
Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home
Thank you so much for your fantastic review of Boulters House. We are so glad you enjoyed your stay with us and we would be delighted to see you again sometime in the future. We will ensure that your…read more
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Boulters Lock Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Boulters Lock Residential Home is calculated as follows: ( (216 Excellents x 5) + (62 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 285 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Boulters Lock Residential Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 20 Oct 2025

Vacancies available. For more information please contact Boulters Lock.

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Awards / Recognitions (9)

Meet the Team (1)

Ashleigh

Ashleigh Newman

Job Title: Home Manager Joined: 2009

Hi,


I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.


My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.


Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.


I aim to ensure residents have a smile on their faces and are kept safe.


We look forward to seeing you at Boulters Lock!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Boulters Lock Residential Home to verify any information. View our terms and conditions. Boulters Lock Residential Home has an Enhanced Service - more info.