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Boulters Lock Residential Home

56 Sheephouse Road, Maidenhead, Berkshire SL6 8HP
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Lots of laughter that everyone has is unbelievableG R(Resident / Service User)
Boulters Lock Residential Home, Maidenhead
I can't thank the team enough for their kindness, care and compassion for my dad.Natalie T(Daughter of Resident/Service User)
Boulters Lock Residential Home, Maidenhead
Boulters Lock Residential Home, Maidenhead

Boulters Lock is an impressive late Victorian family home filled with warmth and understanding. Elegant and welcoming, the spacious accommodation incorporates many of its original features to provide a safe, appealing and comfortable home for its residents.

Located in one of Maidenhead's most desirable residential locations, just a few minutes away from its picturesque namesake on the River Thames, Boulters Lock is beautifully presented with secluded, manicured and easy access gardens.

A...  

Care Provided by Boulters Lock Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,825From £1,825
Residential Dementia CareFrom £1,825From £1,825

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact Boulters Lock Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ashleigh Newman (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (32)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability.

Parking

  • Plenty of on-site parking available

Boulters Lock Residential Home Reviews (98)

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9.8

Boulters Lock Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 24 reviews in the last 2 years. Over all time Boulters Lock Residential Home has 98 reviews.

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Showing 98 reviews matching selected criteria
Review from R D (Son of Resident) published on 19 November 2024 Submitted via Postal Card
Overall Experience

Mum was looked after by the home for respite care. Mum was in a lot of pain but the staff showed great compassion and helped to bring a little joy back into her life. A trip to Boulters Lock was the highlight and the pictures the staff took that day are treasured by us. The staff are fantastic and everyone from the chef to the carers show great dedication and compassion in their daily work. Thank you to everyone.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Boulters Lock Residential Home

Thank you so much for taking the time to write such a wonderful review. We are so thrilled to read your mother had a fantastic respite stay at Boulters Lock and made memories to last a lifetime. The staff are so dedicated and passionate about providing enjoyable, enriching and fun daily support to...  

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Review from Jackie W (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience
I expect no care home is perfect but Boulters Lock Residential Home gets pretty close to it. My mother is in her late 90s and the care and attention she receives is so lovely.
The staff (carers, kitchen staff and activity staff) show affection to all of the residents. I often notice a hand squeeze to a resident as they pass by.

I, personally, am always greeted by name and a smile.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care your mother receives from all the team at Boulters Lock. Across Hartford Care, we pride ourselves on a family feel in all of our homes and to hear how welcome you are made to feel when...  

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Review from Sue S (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

Boulters Lock Residential Home is an amazing care home. The staff are truly supportive, kind, caring and nurturing. They work hard and yet, nothing is too much trouble for them as they work together as a very able and multi-skilled team, including the kitchen. They strive to enable each resident to join in their many activities to enhance their life, whilst respecting individuals' own desires. My mum is very happy there and doesn't want to be anywhere else and her health and quality of life have risen since she's been there.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is wonderful to hear how happy your mother is and that her health and quality of life have risen since living at Boulters Lock. It is also great to know that your mother is enjoying the wide range of activities arranged by our amazing...  

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Review from S P (Daughter of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience
Dad has been looked after so well since he moved in. Staff are so caring and kind, taking their time to listen. He says the food is good and lots of choices.

He has a lovely room with views of the planes and birds which he loves to watch. Asa family, we are so happy to know he is well cared for. Thank you!

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Review from I P (Resident / Service User) published on 20 May 2024 Submitted via Postal Card
Overall Experience

The reason I am in the residential home because I have history of mental illness but I am a lot better than I have been. I find my care has been 100% better since people have looked after me. I tired looking after my own health but I let my medication slip so needed support. Overall I appreciate the care I receive.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. It is lovely to hear how well you are doing since coming to Boulters Lock and that you are happy with the care and support you receive. We will pass on these kind words of appreciation to the team at Boulter Lock.

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Review from D S (Friend of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

I visited an old friend, staff was very friendly and could not be more accommodating. The food was amazing. It was lovely to see the bond my friend had with the staff and how settled she was in her environment. I look forward to my next visit.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this review. We are happy to hear the positive experience you had when visiting your friend at Boulters Lock. It's great to hear that your friend is settled and building bonds with the team and I am sure the team will be happy to hear this too. We will pass on these kind words to all the team at Boulters Lock and we look forward to your next visit.

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Review from Catherine C (Daughter of Resident) published on 20 March 2024 Submitted via Website
Overall Experience

We are so happy with Boulters Lock. It was very difficult for us to decide to find a home for Mum whose Alzheimer's was getting difficult for us not eating properly and going to bed during the day she was so confused. While it has taken a long time for her to settle we knew Boulters was the right place such a lovely atmosphere and not everyone has dementia we have had so much support from the carers and the manager. Mum enjoys the activities with the wonderful activities coordinator, and many lovely staff looking after her I could mention them all but it would take me too long it has given us peace of mind thank you, everybody!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to leave this review. We are so glad to hear that your Mum has settled in well at Boulters Lock and is enjoying all the activities on offer. It is also good to hear that not only has your Mum received wonderful care and support from the staff at Boulters Lock but that...  

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Review from A K (Friend of Resident) published on 19 March 2024 Submitted via Website
Overall Experience

Lovely care home, with lovely staff, a lovely area, it’s fantastic that they hold events for the residents which keeps them entertained. Residents always look happy and clean, the food always smells lovely, such a nice atmosphere, really feels like home.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

Thank you for taking the time to write this lovely review, we will pass on these kind words to all the staff at Boulters Lock.

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Review from E C (Niece of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

Really excellent care home. Really feel like you can have peace of mind knowing they are well looked after. Caring and fun staff to bring a smile to everyone’s face! Would recommend this care home to anyone.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Boulters Lock Residential Home

It is really great to hear how pleased you are with your loved one's care at Boulters Lock. We will pass on these kind words to all the staff who will be really happy to hear this. Thank you for taking the time to write this lovely review.

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Review from Emma M (Daughter of Resident) published on 25 October 2023 Submitted via Website
Overall Experience

My mum was admitted in June after a fall and dementia. She entered not being able to communicate and told she'd never walk again. Roll forward to August, my mum has improved beyond my expectations. She's now able to communicate with small words and walks with aid - solely down the encouragement of the staff. She a new lease of life.

My dad joined her 3 months later with complicated and serious health conditions. When I go and visit I'm amazed how happy, content and comfortable they are. I am an only child and it could have been a very lonely experience but, the Boulters Lock Residential Home team have been an extension of my family.

No one really wants any relative to have to go into care but, for those that are looking for the first time, don't be scared. Boulter's Lock is a home, the staff really do care and they are here to support you and your relative.

As my parents enter this emotional time, they do it together under the roof of family and friends and I'm ever so grateful for that.

Reply from Jenni Laffoley, Brand Marketing Manager at Boulters Lock Residential Home

Thank you so much for your lovely review. We are delighted with the progress your mum has made since joining us at Boulters Lock, and we're so pleased we could help with your dad's care needs too. We love that you consider us an extension of your family - that is what we strive for at Boulters Lock. We shall pass on your kind comments to the rest of the team.

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Review from Jean F (Sister of Resident) published on 9 May 2023 Submitted via Website
Overall Experience

On my first visit, I was thrilled at how welcoming I was made and how much happier my brother was. Thank you so much for looking after him so well and I know he is in good hands and look forward to my next visit.

Reply from Diana Nisbet, Marketing Executive at Boulters Lock Residential Home

Many thanks for taking the time to submit this lovely review of our Boulters Lock Care Home. We're so glad that your brother has settled in well and that he's much happier. Our team at the home will be absolutely delighted to read your very kind words.

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Review from Nikki D (Daughter of Resident) published on 23 December 2022 Submitted via Website
Overall Experience

Mum has been a resident since August. She has settled in well and has commented that the staff are friendly and the food is very good. A few teething issues with missing clothes, but these appear to have been resolved.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Boulters Lock Residential Home

Thank you for your review. It's lovely to hear your mum feels settled with us well and she is enjoying the food. We are glad we could resolve the teething issues we had at the start, and hope everything is now in order. Thanks again.

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Review from A W (Daughter of Resident) published on 13 October 2022 Submitted via Website
Overall Experience

My mother was transferred here from hospital having had a fall. The staff have been fantastic and all the equipment she needed to keep her comfortable has been requested, delivered and in use. Very good communication to reassure the family.

Reply from Jenni Laffoley, Marketing Coordinator at Boulters Lock Residential Home

Thank you for your lovely review of Boulters Lock. We are so pleased your mother has received a smooth transition to our home and that you feel well-informed about the care she is receiving.

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Review from Nick T (Cousin of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

Caring and well-looked after residents. Friendly and warm staff, giving that extra care to residents. A friendly smile whenever you visit. Very clean and tidy residential home, where the residents feel safe.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your very positive feedback about Boulters Lock. We are one big friendly, happy family at our lovely care home and it is our pleasure to look after your loved one here.

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Review from Keith K (Son of Resident) published on 21 April 2022 Submitted via Website
Overall Experience

My Mother has been here since November 2021, initially for a trial period of 8-weeks. After the trial, she became a permanent resident. My mother has a room on the ground floor with a view of the garden. There are plenty of activities for the residents to get involved in which are usually held in the lounge. The meals are very good and there are copious amounts of tea and biscuits. The carers have organised visits to the dentist, visits from an optician, chiropodist, hairdresser and district nurse. All this has been done in a friendly helpful manner. All the staff are friendly and efficient. I can’t praise them enough.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you for your superb feedback about Boulters Lock. It is our pleasure to care for your mother and to have you as part of our happy Boulters family. We will share your lovely words with all the team here.

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Review from Natalie T (Daughter of Resident) published on 21 April 2022 Submitted via Website
Overall Experience

I can't thank the team enough for their kindness, care and compassion for my dad. They have welcomed dad and helped him adjust to living somewhere new due to his Alzheimer's and his partner having a complex condition. As well as making sure he feels at home and letting him do some gardening to give him a focus for each day, they have ensured that my sister and I have been updated and kept us posted which is really helpful as I live 200-miles away. The care is great but for dad, it's the puddings that win. Thank you all.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What wonderful words about Boulters Lock. It's our pleasure to care for your dad and make him feel so welcome in our friendly, happy home. We are so delighted he is enjoying helping out in our gorgeous garden. We shall pass on his compliments to our brilliant chef for his delicious puddings!

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Review from Chloe L (Daughter of Resident) published on 24 March 2022 Submitted via Postal Card
Overall Experience

My father has Alzheimer's and due to his partner's illness as well, it became urgent to find a care home. The staff at Boulters Lock, are unbelievably caring, friendly and compassionate. They've gone out of their way to settle my dad and keep him calm, whilst encouraging him to make friends and find some sense of purpose. I am so grateful.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much, for your lovely review of Boulters Lock. It is our pleasure to care for your father and to ensure he feels safe and supported. We will share your wonderful words with our friendly, compassionate team.

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Review from Anne H (Regular Volunteer) published on 8 March 2022 Submitted via Website
Overall Experience

A few years ago I worked at Boulters Lock Residential Home and I’m now back doing work in their gardens. During my visits, it was really lovely to see how friendly the team was. I was made very welcome and it was lovely to see some of the previous staff I worked with. The home has such a lovely friendly atmosphere and the food was absolutely lovely. Great home. Highly recommend.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you very much, for your wonderful review of Boulters Lock. It is such a delight to see you again and we appreciate everything you are doing to make our gardens so beautiful.

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Review from K E (Daughter of Resident) published on 31 January 2022 Submitted via Postal Card
Overall Experience

My mother has had a very happy five years at Boulters Lock where she received outstanding care and had lots of fun and great food. She died a peaceful death at 94-years with me by her bedside in her bedroom. The end-of-life care at Boulters Lock gave my mum was truly exceptional - compassionate, gentle, aspect and loving. I could not have asked for more from my beloved mum. Thank you.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

Thank you so much for your very kind words about Boulters Lock. We offer you our sincerest condolences on the loss of your beloved mum. We will remember her with great affection.

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Review from Andy R (Son of Resident) published on 12 January 2022 Submitted via Website
Overall Experience

My mum has been a resident of Boulters Lock Care Home since March last year. She was in a poor state of mind when she first arrived having spent several weeks in hospital but this has been completely turned around and she couldn't be happier. There is always such a happy atmosphere and my mum is safe and very well cared for. She keeps telling me how happy she is and that it's like living in a luxury hotel. The manager and her staff have been absolutely brilliant in every way and I couldn't recommend the home more.

Reply from Alison Reijman, PR Coordinator at Boulters Lock Residential Home

What a fantastic review of Boulters Lock. It is a pleasure to care for your mum and we share your delight in seeing her continuing happiness and joy. We will ensure all our fabulous Boulters Lock team read your lovely comments for which we thank you sincerely.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (1)

Ashleigh Newman
Ashleigh NewmanJob Title:Home ManagerJoined: 2009

Hi,

I'm Ashleigh and I started my care journey at Boulters Lock in 2009, working as a kitchen assistant.

My career progressed into the role of care assistant, then on to senior care assistant - during which time I completed my NVQ 3. In December 2022 I was promoted to the position as Deputy Manager, and worked towards completing my NVQ 5.

Since becoming Home Manager I have been working alongside the team to achieve new goals and improve the service we provide to our residents.

I aim to ensure residents have a smile on their faces and are kept safe.

We look forward to seeing you at Boulters Lock!

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