Sonning Gardens Care Home - Avery Collection

Excellent in all areas of the organisation. All the staff are friendly, helpful, caring and very approachable. My friends and family are very impressed by the level of care and comfort that I am receiving. I was living alone before coming here and I now feel part of a larger family and I am no longer lonely.

Without exception, all the staff, from senior management to the youngest assistants, are welcoming, efficient and above all, caring, not only of their residents but also of their families and friends who visit them. The medical care is excellent, the food hygiene and cleanliness are all very good. I have cared for my husband for two years and I know how difficult it can be to be patient while attending to his needs, but the staff are always pleasant and caring and he counts them as friends.

My mother has been at Sunrise for eighteen months and their care of her has been very good. The staff are friendly and attentive and the quality of the food has recently improved with a new chef - her only real issue.

I have found all the team are helpful and are willing to listen when concerns arise. Easy to talk to and willing to listen and act on any issue which may arise. Always polite and eager to help. A happy team who work with a smile.

We can't find anything to fault, mum is very happy here.

Noticeably raised standards since last had a relative at Sunrise, led by management with "finger on the pulse". Happy caring team of staff with professional nursing personnel.

Standard of care good, staff attentive and helpful. Very satisfactory overall.

Our family are extremely grateful, thank you.

Sunrise is a wonderful care home - the manager and staff are friendly, caring and treat everyone with the utmost respect and dignity. There are lots of well-organised activities and excellent entertainment every day, and I have noticed a significant improvement in my mother's well-being and emotional state. Her individual care is provided by a small team of three carers with whom she has developed a close relationship with. The only negative aspect is that being a large care home and part of an international group there is always the underlying commercial aspect.

Through excellent care and support, mum has been able to slowly and carefully become used to her new way of life. She now is very content and enthusiastically joins in with all the great activities and trips provided. Staff have shown a very high level of kindness to her but also to our family. Any concerns or requests we have are always instantly dealt with and we are regularly contacted if there is anything mum needs or that they are concerned about.

The room she had was light and bright and looked onto the garden, it was very peaceful. It was more expensive than some homes we looked at but the home and staff were so friendly from the first visit that I wanted to make sure that Mum had the quality of care she deserved.

Resident for one month respite, supportive, friendly, care shown, kindness by all staff. Now renewed confidence and ready to go back to the home environment.

We'd had very favourable reports about Sunrise Sonning, so together with the 'Outstanding' CQC plus fees at the upper end of the scale, the expectation was for excellence in care. The well-appointed property stands in nice grounds. The room was good, though all visitors agreed that the floor plan needed reconfiguring; giving more general living space, by downsizing and repositioning the fitted kitchen area. The induction process was very thorough, but quite long, daunting and exhausting - especially for someone frail and taking place, as it did, immediately on arrival. Communication - referred to as 'Cascading Down Information' was our big issue - though several staff members cannot be faulted in their efforts. It affected all areas, catering, housekeeping, carers, nursing (excluding the final 48 hours, when general and nursing care was exemplary). As a result, consistency and follow-through in care and therefore the quality of life became very frustrating. Though I visited for 2 days each week, I live 90 miles away and my relative found it very stressful to have to continually repeat herself regarding the daily support she required - there was an evident lack of 'Cascading Down Information' in practice.

I made a couple of requests, they didn't happen, but I appreciate there is always a lot going on.

In many ways, Sunrise is more like a hotel than a residential home and its attractive gardens add greatly to its appeal.

I would recommend Sunrise Sonning to anyone looking for care for themselves or for a relative.

My father moved into Sunrise of Sonning in December 2018 in extremely stressful circumstances. The staff at the home were absolutely brilliant. The facilities are top rate and the whole place is extremely well run. Sadly my father passed away, but again the staff were excellent and caring throughout. I would, without hesitation, recommend this home to anyone looking for a caring, friendly, welcoming place for themselves or their relatives.

My mother was diagnosed with early onset dementia and spent 6 years living in Sunrise of Sonning being cared for by the Reminiscence team. She was one of the longest staying residents. Throughout the whole time, the team have gone above and beyond what I would expect, showing real intelligence, professionalism and passion for the people in their care. For the relatives, they prepared us for each new stage before it happened, carefully discussed the options and had the confidence to nudge us in the right direction if we were unsure. For my mother, she was cared for with love and kindness. Even in the final stages they thought of everything and made sure she was treated perfectly, even if that meant taking some tough decisions on their part or putting her needs in front of their own. Both of her lead carers are now part of our family and join in family events. I could not recommend them more highly nor praise them more.

I cannot praise the attitude and levels of care and compassion too highly.

My 64-year-old sister stayed at Sunrise of Sonning for the last 12 weeks of her life. She was always treated with dignity and respect. Nothing was lacking in her end of life care. All staff were very friendly at all times. Her cat who stayed with her was also very well cared for. The food and activities were excellent. Nothing was too much for any member of staff. We were always made to feel very welcome, part of a big family and encouraged to join in activities.