Sonning Gardens Care Home - Avery Collection

Everyone has made my mum feel at home and treated her very well. Staff have been compassionate and caring. On one occasion, mum didn't receive help to get undressed and her buzzer didn't seem to work. This was resolved by mum leaving her room to find someone. I understand this was an oversight and hasn't happened again. Any problem has been dealt with immediately and with support and understanding.

My dad was a resident at ‘Reminiscence’, Sunrise of Sonning for almost three years suffering from vascular dementia. The care, love, support and respect that my dad was given by the 'Reminiscence' team at Sunrise was exemplary throughout. My father's dementia journey was not easy for him or our family, but the staff were flexible, proactive and understanding the whole time. Communication from the staff to the family was also excellent.

Dad and our family are eternally grateful for the care and compassion shown. Thank you to all at Sunrise of Sonning.

I would particularly praise the staff for their care, sympathy, and professionalism. And everybody is very friendly.

the only complaint I have which I had to bring to the notice of the carers was the washing of clothes which trousers and jumpers had shrunk. They should not be on a hot wash.

we felt very privileged that she was able to end her days at home.

Very high standard throughout. Staff generally very enthusiastic and genuine in their caring for residents. Entertainment very good. Very impressed how staff manage to maintain their happy outlook and enthusiasm. I'm very confident and happy that my mum is well looked after and safe.

My father moved into Sunrise of Sonning to be nearer his sister in law. My mother was going to move to the reminiscence floor too but sadly passed away before the move occurred. My father is very happy here - he likes his room and the food and the carers are all lovely and kind. We find the staff friendly and caring. The food is good and plentiful, only the cleaning is a bit hit and miss!

I think the staff at Sunrise of Sonning are helpful and kind (especially on reception) However, there has been occasion upstairs where mum resides where her room has been left in a poor condition i.e unmade bed, not clean. Downstairs, however, Sunrise of Sonning is a beautiful care home.

I first approached Sunrise of Sonning about care for my 98-year-old Aunt in December 2017. The Community Relations Director was extremely helpful and kept in touch with me whilst my Aunt spent 5 weeks in the hospital. I was able to choose a lovely room which I felt my Aunt would like. My Aunt was discharged from Hospital on 9th January to Sunrise. She was treated with care, compassion and dignity by all the staff who came into contact with her. They respected her wishes at all times. All the staff that I came into contact with were extremely friendly courteous and so kind and helpful.

Sadly my Aunt passed away 20 days later, but I know that during her time at Sunrise she received the best care and attention possible. I would have no hesitation in recommending this home to anyone.

Making a choice of a home is not an easy decision. The staff at Sunrise have met all expectations. The care is delivered to a high standard, most importantly, I feel my relative is safe and I feel supported with my family. The care is outstanding, incorporating good communication and dignity and always with a smile. There is a wonderful feeling when you visit as the environment is friendly and happy.

Staff provide an above excellent level of support and care. The value of this type of premises is reasonable in relation to the overall package of support provided to the residents. I am very thankful we found this service provider. Merry Christmas.

My uncle lived at Sunrise of Sonning for three years before his death this November. The care and attention he received for the whole of the 3 years was excellent and particularly so far his last month. The carers are all very good indeed and the surroundings very pleasant. Sometimes the food could be a wee bit better. My mother in law is also at Sunrise in Sonning and is always receiving excellent care. The communication between the nursing staff and myself was excellent too. I couldn't really fault anything.

The level of care is generally excellent and the environment, both communal and rooms/suite is generally 5 star hotel. The high cost is thus value for money.

The staff are attentive and concientious, and have enough time to answer any and all questions from my family, and have created a stimulating environment of friendly people for my mum.

Very caring and friendly staff. Excellent care. The home is very clean and is always kept at a high standard.

There is very little turnover of staff and they are all wonderful without fail. The care and attention given to my mother has stabilised her condition. I have every confidence that she is being well looked after all the time. The adherence to proper policies and processes is consistent and excellent. I am hopefully grateful to management, nurses and carers here. Could not ask for more.

Most importantly, the care she receives is fantastic and both my Mum and I are confident that we made the right choice in her living at Sunrise.

I am very happy here and I like living here.

No complaints what so ever.

Plenty of activities freely available. Pretty rooms. Friendly, caring and happy staff.