Sonning Gardens Care Home - Avery Collection

Old Bath Road, Sonning, Reading RG4 6TQ
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9.6 134 Reviews
  • Sonning Gardens Care Home - Avery Collection, Reading
At Sonning Gardens Care Home, they deliver comprehensive care services, encompassing residential care to support individuals in their daily activities, nursing care for those requiring intensive, longer-term assistance with medical conditions, specialised dementia care based on the ReConnect approach, and short-term respite care. Couples or companions seeking to continue their care journey together are warmly welcomed to the facility.

Their highly qualified care team administers all the support services, driven by a passionate commitment to ensuring residents receive tailored care appropriate to their individual needs. Following a care philosophy centred on personalisation, the team develops and regularly reviews personalised care plans for residents throughout their stay.

Situated in Sonning, this purpose-built care home occupies two and a half acres of beautifully landscaped grounds, providing an ideal setting for elderly individuals seeking a fulfilling life with the necessary care. The facility offers a range of homely accommodation options, including single rooms with en-suite facilities and shared rooms designed for couples.

They take pride in offering residents top-notch facilities, including a restaurant and a hair and beauty salon. Their commitment is to create an environment where residents feel akin to staying in a luxury hotel rather than a conventional care home. Sonning Gardens Care Home provides a beautiful way for individuals to spend their retirement years.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £2250
  • Self-Funded Residential Dementia Care: £1350 – £1950
  • Self-Funded Nursing Care: £1350 – £2350
  • Self-Funded Nursing Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Residential Care: £1350 – £2350
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Nursing Care: £1450 – £2450
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £2150

These prices are only a guideline, please contact Sonning Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Johnstone (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (21)

Visiting

  • The home is open 8.00am - 8.00pm, outside of these hours visitors will need an access code.

Parking

  • There is an onsite car park with dedicated visitor parking spaces.

Sonning Gardens Care Home - Avery Collection Reviews (134)

Total of 134, showing 1-20
9.6

Sonning Gardens Care Home - Avery Collection has a Review Score of 9.6 (9.645) out of 10, based on 44 reviews in the last 2 years. Over all time Sonning Gardens Care Home - Avery Collection has 134 reviews.

Overall Experience

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Date Published

134
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Overall Experience  Overall Experience 5.0 out of 5

A wonderful place with wonderful caring staff. Food is lovely and tasty. Rooms clean and well equipped. Only slight issue is that understandably staff cannot come instantly (mum used to 1-2-1 care) so found it a little difficult. Overall I can see myself here when I need help.

Reply from Tracey Van Zyl, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your kind words! Our team takes great pride in providing compassionate care, maintaining a clean and comfortable environment, and serving nutritious, delicious meals. Your feedback means a lot to us and motivates the team to continue delivering the highest standard of care. If there's ever anything more we can do, please don't hesitate to let us know.

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Overall Experience  Overall Experience 5.0 out of 5

We first visited Sonning Gardens Care Home when my mother had been admitted to hospital after a fall at home. Her dementia was progressing and, as a family, we knew she could no longer live safely at home. We initially arranged a respite stay, but after a week knew this was a perfect setting for her.
She celebrated her 90th birthday whilst in Sonning Gardens and enjoyed seven months of being fully cared for. We found the staff to be welcoming, attentive and my mother always spoke of their kindness. She has a beautiful room, but spent most time in the comfortable lounge area. My mother had been a keen cook and, on our visits, we enjoyed discussing the delicious menu of the day. We are grateful to all the staff for their care and sensitivity. Sonning Gardens gave my mother, at the end of her life, the care she deserved and gave us, as a family, peace of mind.

Reply from Tracey Van Zyl, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your heartfelt review. We're truly touched by your kind words and so pleased to hear that your mum felt well cared for during her time with us. It means a great deal to know that you appreciated the kindness and sensitivity shown by the team, as well as the comfort of her room and quality of the meals. We believe that everyone deserves to feel valued, respected and at home, and it's wonderful to hear that reflected in your experience. Your thanks have been shared with the team, who were all so glad to have been part of your mother's care. It was a privilege to look after her, and we are grateful for the trust you placed in us.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum recently stayed at Sonning Gardens Care Home for respite care. During my Mums stay we were highly impressed by the professionalism, kindness, thoughtfulness and attention to detail displayed by all the nursing/caring/activity/administration staff at all times.
The Home is beautifully presented
and set in lovely surroundings with a wonderful garden.
My Mum & the whole family cannot thank Sonning Gardens enough for all the help and support provided by all the team whilst in residence.

Reply from Tracey Van Zyl, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your kind words and for taking the time to share your experience of your mum's stay with us. We're delighted to hear that you were happy with the professionalism, kindness and attention shown by our team. Creating a warm and welcoming environment is something we take great pride in, so it is wonderful to know that our home's presentation also stood out to you. It was a pleasure to care for mum and we're pleased that your experience was a positive one for both of you. We look forward to welcoming you back.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum thoroughly enjoyed her stay at Sonning Gardens-so l just had to write this review. This was her first time being away from home and you have given her the confidence in knowing that home from home environments such as yours are nothing to fear. She really enjoyed participating in the wonderful
activity program- not Something she would normally participate in -such a shame you do not offer this on a book-in drop-in basis for respite returners. She thoroughly enjoyed the varied and comprehensive menu, nothing was too much trouble she was even provided with a pack lunch on chemo appointments at the hospital. we have nothing but good things to say about everyone + everything + would not hesitate to recommend.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your review, we look forward to welcoming your Mum back for her next respite stay in the summer!

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Overall Experience  Overall Experience 5.0 out of 5

Outstanding.

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Overall Experience  Overall Experience 3.0 out of 5

There is always a pleasant ambience when entering this home. The bistro is well paced, as is the restaurant. My stepmother's room was large and airy and there was ample room in the private bathroom for her needs. On a less positive side, I did have to ask for the bathroom to be deep-cleaned on one occasion
as it was clearly a health hazard. The food was not up to scratch for such an expensive care home; this is not acceptable and should be addressed more seriously.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Many thanks for taking the time to post a review, your feedback is of great value in assisting us to improve our service. We are sorry that on occasion your experience was not positive and fell below the high standard we set for ourselves. We continually review our environment and dining experience and frequently make changes to our menu in line with residents' preferences, welcoming all feedback as an opportunity to improve.

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Overall Experience  Overall Experience 5.0 out of 5

I spent a month at Sonning Gardens for respite care following a very bad relapse with MS. I was extremely tired and a little bit broken and Sonning Gardens rebuilt me. I was the youngest resident by at least 20 years but the level of care I received was amazing. Every carer was kind, considerate and
made me feel special. The manager of the home was great fun and kept an eye on me and would come for a chat. The food was excellent and I could always ask for bigger portions.
If I had a relative that needed care I would feel 100% confident that this is where I'd want them to be. Do go and look around it, its a wonderful place.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your feedback. It was unusual to have a younger resident, but you slotted right in and enjoyed chatting with the older residents. Our carers so appreciate it when residents take the time to thank them and give praise.

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Overall Experience  Overall Experience 5.0 out of 5

Sonning Gardens is spectacular. If you are looking for a place that's comfortable, safe, caring, respectful, pleasant, loving and somewhere that is not only beautiful to live in and visit, then Sonning Gardens is the high standard.
The team who work there are phenomenal, they make it their duty to
care for the residents and their families.
I valued their kindness and compassion, and friendship.
If there is a better care home, I didn't find it.
The staff will always have a special place in my heart.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We really appreciate you taking the time to write this review. Your Dad was a lovely man and you and your family were so kind and considerate when visiting. Thank you, the team really appreciate your feedback.

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Overall Experience  Overall Experience 5.0 out of 5

My "surrogate" mum went to Sonning Gardens in palliative care in the last four months of her life. We cannot thank everyone enough for the level of superb care and attention she got. All her needs were seen to, she had the best few months of her life she could. Nothing was too much bother in the staff.
Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sonning Gardens fairly recently. She has been cared for very well, even though she has sometimes been difficult and the staff have been very reassuring to us as family. Her medical needs have been addressed professionally and efficiently. We are very happy with her living here.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review. We are very happy with way your Mum is settling in a starting to take part in activities and engaging with other residents. It can take for new residents to settle but with the team and family all working together we can help residents move forwards in their new lives.

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Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my room, and the carers are very helpful when I ask for help. The care of my room is very well looked after and any help I need e.g. towels etc. is well catered for. I enjoy the peace and quiet of my room with lovely views of the garden etc.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are so happy that you enjoy living here with us as a valued member of our community.

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Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable care home. Everyone is so very nice and I am enjoying every day.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We love chatting with you and are so delighted that you are happy here.

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Overall Experience  Overall Experience 5.0 out of 5

The staff here have always been attentive and care for your needs. The establishment us warm and welcoming. I am very at home here. The room is fine. Warm regards.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

You are a central part of our community here in the home and we are pleased to know you are happy here.

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Overall Experience  Overall Experience 5.0 out of 5

My room is quiet and have lovely view out onto the garden. The staff are helpful and friendly and are always there is I need help.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

You are a lovely lady and we are delighted to have you as part of our home community.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was very poorly when she moved in last June. She was not eating properly and was becoming very isolated.
She is now so much better, she is eating well and joining in with many activities provided, which she enjoys.
She says the staff are all so kind and caring and she is lucky to be there.
I
have noticed several staff have left/retired recently. I hope they will be replaced.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your feedback and we are so pleased that your Mum is doing well. We have had a number of staff retire this year after many years of service so they deserve a rest! We are busy recruiting and have already filled some posts.

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Overall Experience  Overall Experience 5.0 out of 5

I live at Sonning Gardens Care Home. I find the home and the staff very caring, food very good plus cleanliness plus I feel safe and secure.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We love you here and you have made such good friends and you are a central part of our community.

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Overall Experience  Overall Experience 4.0 out of 5

The staff were really helpful and accommodating when we needed to move my mum in for respite care. They made the transition very quick and straightforward. Mum was made to feel welcome and settled very quickly and the staff were brilliant with her. She has remained at Sonning Gardens after the respite
period and is doing really well. She is well cared for, there are plenty of activities for her to get involved in and overall she is very happy there. The environment is well cared for and the gardens are lovely too.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for taking the time to write us a review and for your kind words. Your Mum is a valued member of the community and we love having her here.

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Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with Sonning Gardens from top to bottom. What lovely people the staff are. Nothing is too much trouble and Mum and Dad are really well looked after. Clothes are beautifully laundered (unusual in most care homes!) and their double bed is changed weekly and always looks nice.
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only slight negative I have is that my dad struggles with the food. He likes the soup, but finds the main course are either too soft (the fish with the sauce and mash) or a bit overcooked. Sometimes they are a bit cool after coming up on the lift.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for the lovely feedback for the staff and the home. We will relay your comments to the chef and ask him to have a chat with your Dad to see if we can come up with some options that might suit him better.

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Overall Experience  Overall Experience 5.0 out of 5

Sonning Gardens is a wonderful care home, more like a hotel.
The care and wonderful staff make my father's stay overall a great experience, although he would rather be at home, he realizes that he needs the care and attention that Sonning Gardens can give and we know he is in safe and caring hands.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review and the team really appreciates your kind comments.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly two years now. She is looked after very well, and the home is a very welcoming place for all visitors. The staff are wonderful.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Sonning Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Sonning Gardens Care Home - Avery Collection is calculated as follows: ( (366 Excellents x 5) + (115 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 512 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sonning Gardens Care Home - Avery Collection is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (6)

Susan

Susan Johnstone

Job Title: Home Manager

Joined: 2018

I have worked in Sonning Gardens since 2018, first as Deputy Manager and now as Home Manager. Previously I worked in the NHS as a District Nurse, Community Nurse Practice Educator, Independent Nurse Prescriber and Community Nurse Manager. I have a number of nursing qualifications and an MA in Health and Nursing Care.


My passion has always been caring for people in their own homes and supporting my team to be the best they are in their chosen careers. Working at Sonning Gardens is the perfect environment for me as our residents and staff are all in one beautiful home, set on lovely grounds. I especially love Christmas at Sonning as our home is magical with all the pretty decorations and lights.


When not at work I enjoy tending my flowers and vegetables, visiting National Trust properties and taking trips to the coast when possible. When I get a quiet evening in I enjoy a good murder mystery with a glass of wine.

Mwila

Mwila Muma

Job Title: Deputy Manager

Joined: 2022

I am delighted to be part of the team at Sonning Gardens. Working as a Deputy Manager, I have the privilege to support the team and the Home Manager with my clinical knowledge and experience.


I started my career 16 years ago as a qualified nurse. My career started in acute hospital settings where I worked for 8 years before I moved to the UK and worked in the care home sector. I have worked in various capacities including RGN, Unit Manager, Senior Nurse and now Deputy Manager. I joined the team at Sonning Gardens just over a year ago as an RGN and moved up to Deputy manager after 6 months.


Caring for the elderly and the vulnerable is a part of my culture and becoming a nurse just made that a lot more profound. I believe people deserve to live their lives to the fullest despite their circumstances and this is what I see happening every day at Sonning Gardens. I am proud to be part of it all.


In my free time, I like to take long walks, travel and be with my family.

Sarah

Sarah Townsend

Job Title: Client Liaison Manager

Joined: 2022

I joined Sonning in August 2022 having managed a private health club for 8 years.


I have always enjoyed working with senior populations and was closely involved in organising memberships, and activities and applying for funding for exercise programmes for the over 65's in my last job, so the move into care seemed entirely natural.


The team at Sonning are supportive of each other and takes pride in ensuring that our residents can have enjoyable and fulfilled lives in our home.


I find it immensely rewarding to work with families to work out the best care solutions for their loved ones.
In my spare time, I enjoy walking my cocker spaniel, Dudley, gardening and travelling in our campervan.

Megan

Megan Godin

Job Title: Dementia Care Manager

Joined: 2021

I started in the care industry 8 years ago after finishing university and jo9ined Sonning in 2021 as the Dementia Care Manager.
I have always enjoyed helping people and have a real passion for dementia care and making a difference in our residents daily lives.
As the manager of Woodlands, I support my team to provide excellent, person-centred care to all our residents, providing meaningful engagement during the day.
Another passion of mine is animals and I have two mini dachshunds who enjoy coming to work with me. The residents enjoy stroking them and watching Poppy and Peach playing balloon tennis!

Ian

Ian Duldulao

Job Title: Residential Care Manager

Joined: 2016

My full name is Cesar Ian Duldulao, but everyone calls me Ian.


I originally joined the home in 2016 as a Senior Carer in reminiscence. I then worked my way up to Dementia Care Manager and subsequently transferred to Residential Care Manager in March 2023.


My background is in nursing, and I have worked for the last 16 years in social care. I relish providing care for people in a dignified and respectful way when they need it most. I am privileged to work with and be part of such an amazing team, who brings so much joy and happiness to the residents we care for. My passion and goal in life are to care for others and support them to live well with their Dementia.


In my spare time, I enjoy cooking, cycling and spending time with my family.

Georgina

Georgina Williams

Job Title: Well-being and Activities Co-ordinator

I manage the wide range of clubs, hobbies, entertainers, live music, outings, guest speakers and exercise classes we have on offer at Sonning. With input from the residents, my team also holds regular family events and social evenings. Having such a variety allows the residents to pick and choose what they wish to be involved in.

Frequently Asked Questions about Sonning Gardens Care Home - Avery Collection

What types of Care is Sonning Gardens Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sonning Gardens Care Home - Avery Collection have?

There are 61 Single Rooms and 21 Couples/Companion Rooms.

What are the Facilities & Services at Sonning Gardens Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sonning Gardens Care Home - Avery Collection to the centre of Reading?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sonning Gardens Care Home - Avery Collection to verify any information. View our terms and conditions. Sonning Gardens Care Home - Avery Collection has an Enhanced Service - more info.