Sonning Gardens Care Home - Avery Collection

Old Bath Road, Sonning, Reading RG4 6TQ
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9.6 134 Reviews
  • Sonning Gardens Care Home - Avery Collection, Reading
At Sonning Gardens Care Home, they deliver comprehensive care services, encompassing residential care to support individuals in their daily activities, nursing care for those requiring intensive, longer-term assistance with medical conditions, specialised dementia care based on the ReConnect approach, and short-term respite care. Couples or companions seeking to continue their care journey together are warmly welcomed to the facility.

Their highly qualified care team administers all the support services, driven by a passionate commitment to ensuring residents receive tailored care appropriate to their individual needs. Following a care philosophy centred on personalisation, the team develops and regularly reviews personalised care plans for residents throughout their stay.

Situated in Sonning, this purpose-built care home occupies two and a half acres of beautifully landscaped grounds, providing an ideal setting for elderly individuals seeking a fulfilling life with the necessary care. The facility offers a range of homely accommodation options, including single rooms with en-suite facilities and shared rooms designed for couples.

They take pride in offering residents top-notch facilities, including a restaurant and a hair and beauty salon. Their commitment is to create an environment where residents feel akin to staying in a luxury hotel rather than a conventional care home. Sonning Gardens Care Home provides a beautiful way for individuals to spend their retirement years.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £2250
  • Self-Funded Residential Dementia Care: £1350 – £1950
  • Self-Funded Nursing Care: £1350 – £2350
  • Self-Funded Nursing Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Residential Care: £1350 – £2350
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Nursing Care: £1450 – £2450
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £2150

These prices are only a guideline, please contact Sonning Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Johnstone (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (21)

Visiting

  • The home is open 8.00am - 8.00pm, outside of these hours visitors will need an access code.

Parking

  • There is an onsite car park with dedicated visitor parking spaces.

Sonning Gardens Care Home - Avery Collection Reviews (134)

Total of 134, showing 41-60
9.6

Sonning Gardens Care Home - Avery Collection has a Review Score of 9.6 (9.645) out of 10, based on 44 reviews in the last 2 years. Over all time Sonning Gardens Care Home - Avery Collection has 134 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

I was not expecting to enjoy my stay, but I soon realised how lucky I was. It really was first class hotel comfort. All staff in all departments went out of their way to be kind and helpful and always smiling faces. The caring was superb and such a pleasure to be given a shower and hair wash, then to
face the day with the brain teasers and the exercise sessions, all much enjoyed. I would certainly recommend Sonning Gardens - come in the summer and enjoy the outdoors.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your lovely review, we are delighted you enjoyed your stay with us and hope to welcome you back again in the future.

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Overall Experience  Overall Experience 4.0 out of 5

Mum was booked in for two weeks respite. She took a few days to settle in but by the end of the two weeks she was very happy with the home. It has aged very well compared to others I have seen, so I think was well specified when built. The staff from all departments were excellent and on several occasions
went the extra mile to help Mum. She enjoyed the food, although thought some days the quality dipped a little (different kitchen staff?). Communication was sometimes difficult with some staff whose English was not their first language. A 'Welcome Information Pack' would be useful, as there is a lot to take in when moving into a home and whilst instructions were verbally provided patiently and thoroughly, it would be good to have a reference document.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your feedback and kind words. We always welcome suggestions how how we might help our residents settle in more easily and a handbook is in progress at this time.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed for two weeks respite care. She wanted a rest from daily chores and to enjoy some company and activities. The whole building was welcoming and clean. The gardens were beautiful.
We found all the staff to be friendly and caring. The range of activities was good and my mother-in-law
enjoyed them. We were pleased to see that there were regular physical activities on offer. The activity staff encouraged and supported residents to attend. They were all very friendly with a ‘can do’ attitude.
Food was generally very good with choice available. It would have been helpful to have had some written guidance regarding what choices could be made. For example, a sandwich or omelette instead of the meal on offer. Also a map of the building, a timetable of when and where meals were to be served, when drinks would be offered during the day, use of the very nice bistro facilities etc. as it took a few days to work things out.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your feedback and helpful comments, a welcome pack is in the pipeline!

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Overall Experience  Overall Experience 5.0 out of 5

The team at Sonning Gardens took care of my mum in the last years of her life. She had mixed dementia and had had a stroke and was recently widowed after 60 years of marriage. During the first year she was mobile and enjoyed a new sort of independence being able to move around the home and gardens without
help. She missed my dad terribly and was helped by other residents who had gone through the same experience. She made some good friends. She then suffered two more strokes which robbed her of her mobility and coordination. The staff then really came into their own and gave her all the support she needed, treating her with kindness, understanding and love. They went above and beyond to make the quality of her life as good as it could be within the confines of her condition. Her last weeks were dignified and comfortable which was our highest priority. We owe Sonning Gardens a huge debt of gratitude.

Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your kind words, we will be sharing this with the whole team. We pride ourselves in providing residents with the best quality of care throughout their stay with us.
Our RGN team are highly skilled in end of life care and understand that the smallest acts can make a tremendous difference at this sad time. She was a lovely lady and is greatly missed by the staff and residents in the home.

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Overall Experience  Overall Experience 4.0 out of 5

My brother entered the home for end-of-life care, and although he was only there for twelve days, we found that everyone from cleaners to management was very kind and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My husband was at the home for about six months before he needed palliative care and then passed away at the home. All of the staff, from the carers to the receptionist, from housekeeping and maintenance to the entertainment staff, were all so special and made a great effort to get to know him during
the time he was there. When my husband first arrived, his communication wasn’t great, but all of the staff took the time to try to understand what he wanted and make his stay as comfortable as possible. Although the home itself is lovely, at the end of the day, it is the staff that makes the difference. Thank you for looking after my husband and giving him his dignity right up until the end.

Reply from Sarah Townsend, Reviews Team at Sonning Gardens Care Home - Avery Collection

Thank you so much for your kind words. Your husband, yourself and the family became an important part of our home community during his stay, and we are glad to have been able to care for him and offer support in any way we could.

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Overall Experience  Overall Experience 5.0 out of 5

From the first day of my dad's arrival at Signature at Sonning, the staff and facilities were first class, with a degree of care that surpassed expectations, reflected by all members of staff I came in contact with.
Finally, I would like to express my gratitude to all involved for making Dad’s last
difficult days as comfortable as possible, and I would have no hesitation in recommending Signature at Sonning to any potential resident.

Reply from Sarah Townsend, Reviews Team at Sonning Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Signature at Sonning – particularly at such a difficult time. They will truly be missed here in the community by all of the team and residents.

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Overall Experience  Overall Experience 5.0 out of 5

First impressions were fantastic. During my stay there, the staff were all so kind, attentive and gentle. They were genuinely friendly and made me feel welcome. The food was exceptional, with incredible choices. It was lovely that myself and guests could get a variety of drinks and delicious cakes.
The place is in a beautiful setting, and the grounds are beautifully maintained. The medical team inspired confidence too. Overall, nothing was too much trouble. Would highly recommend it.

Reply from Sarah Townsend, Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Sonning. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.

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Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly and welcoming. The care staff are gentle and kind. My father was always content when I visited which means a lot to me. The entrance is welcoming and the brasserie a pleasant place to sit with a loved one. The professionalism and care to details is apparent. I was very impressed
with how comfortable my father was. Also the chefs are amazing in how they cater for diets and swallowing capacities. Thank you for caring for my father and giving dignity.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Sonning Gardens Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Signature at Sonning and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Sonning we believe this creates a relaxed and friendly environment for our residents to call home.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Signature at Sonning for a period of respite care to recover from a fall at home. She arrived in great pain, walking with extreme difficulty. Now, at the end of her stay, she is walking up and down the stairs, and her spirits are much improved - result! She has received a comprehensive
health overhaul during her stay, and the staff have been caring and attentive.

Reply from Sarah Townsend, Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for taking the time to review us. We really enjoyed having your Mum staying with us, and I know several of the staff and residents really miss her, myself included! We are delighted that she has made such a good recovery and wish her good health for the future.

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Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by Signature at Sonning while Mum has been staying there. All of the staff have been so friendly and approachable. The level of care and quality of service has been excellent. I would highly recommend Signature at Sonning to anyone else looking for quality care for their elderly
relative.

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Overall Experience  Overall Experience 5.0 out of 5

The care my mother experienced was exemplary. She was treated with respect and kindness. During her stay, she put on weight with the delicious food and made good friends. She really didn't want to leave!

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to share your mum's experience at Sonning. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care, facilities and dining to make a difference in our residents' and their families' lives.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well and is enjoying having more company. She is feeling more relaxed and less anxious, knowing she is safe and well looked after, without the stresses and worries of living alone. It's been a positive change for Mum.

Reply from Signature at Sonning, Customer Support at Sonning Gardens Care Home - Avery Collection

We are so glad to hear about your mum's positive experience at Sonning and thankful for your kind comments. We work together as a team to provide a relaxed and friendly environment for our residents to call home.

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Overall Experience  Overall Experience 5.0 out of 5

Signature at Sonning has been amazing, taking Mum in at short notice. I have been delighted at how quickly they have got to know her and her needs. Staff are friendly and approachable, and they react quickly to queries. They are also proactive with suggestions to improve Mum's quality of life. I recommend
them highly.

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

We are so glad to hear about your positive experience at Sonning and thankful for your kind comments. We work together as a team to provide the best experiences for our residents and encourage our residents to explore new activities. We are happy to hear that your Mum enjoys this aspect of our home, and your kind words will be passed on to the team.
Thank you for taking the time to share your experience of Signature at Sonning. Your feedback is important to us.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you to all you amazing, outstanding staff that took care of my grandad. You all spoilt him so much, up until the day he sadly passed away on Sunday 7th August 2022. It’s a very emotional time, and just got to think my grandad is no longer in pain, and he’s in heaven looking down at me and the
family with all his love. Rest in peace, my amazing legend, best friend and grandad.

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

The team here are so grateful that your grandfather had such a positive experience in the home, and this extended to family members and friends. He will truly be missed here in the community by all of the team and residents.

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Overall Experience  Overall Experience 4.0 out of 5

Personal care, nursing care, food and facilities are all very good.

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

The team here at Signature at Sonning would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the service and speed from start to finish. We cannot fault anything with the team. It feels like a family. Thank you for everything you have done to support Mum and the family in what has been a very traumatic time.

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

We are so glad to hear about your mum's positive experience of Signature at Sonning and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with how well my mother has settled into Signature at Sonning. She has spoken in glowing terms about how friendly and approachable all the staff are. She wonders why she did not think about coming in earlier. I can see how well she has settled and how happy she is.

Reply from Signature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

The team here at Sonning would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference for your mother.

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Overall Experience  Overall Experience 5.0 out of 5

The entire team at Signature at Sonning are amazing. No one can do enough to help, and are always polite and friendly. The care my father is getting for his complex health needs is exceptional, and I cannot fault it. He has settled in the home far better than I could ever have expected. I always feel
welcome visiting at whatever time or how often I wish.

Reply from SIgnature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

We are so glad to hear about your father's positive experience of Signature at Sonning and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
The team are grateful for your kind words as we take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families’ lives.

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Overall Experience  Overall Experience 5.0 out of 5

Cannot fault it in any way.

Reply from SIgnature at Sonning, Customer Team at Sonning Gardens Care Home - Avery Collection

We are so glad that you are enjoying your time here. As a team, we work together to provide the best experiences for both our residents and family members.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Sonning Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Sonning Gardens Care Home - Avery Collection is calculated as follows: ( (366 Excellents x 5) + (115 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 512 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sonning Gardens Care Home - Avery Collection is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall
Outstanding

  • Caring

    Good
  • Effective

    Outstanding
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (6)

Susan

Susan Johnstone

Job Title: Home Manager

Joined: 2018

I have worked in Sonning Gardens since 2018, first as Deputy Manager and now as Home Manager. Previously I worked in the NHS as a District Nurse, Community Nurse Practice Educator, Independent Nurse Prescriber and Community Nurse Manager. I have a number of nursing qualifications and an MA in Health and Nursing Care.


My passion has always been caring for people in their own homes and supporting my team to be the best they are in their chosen careers. Working at Sonning Gardens is the perfect environment for me as our residents and staff are all in one beautiful home, set on lovely grounds. I especially love Christmas at Sonning as our home is magical with all the pretty decorations and lights.


When not at work I enjoy tending my flowers and vegetables, visiting National Trust properties and taking trips to the coast when possible. When I get a quiet evening in I enjoy a good murder mystery with a glass of wine.

Mwila

Mwila Muma

Job Title: Deputy Manager

Joined: 2022

I am delighted to be part of the team at Sonning Gardens. Working as a Deputy Manager, I have the privilege to support the team and the Home Manager with my clinical knowledge and experience.


I started my career 16 years ago as a qualified nurse. My career started in acute hospital settings where I worked for 8 years before I moved to the UK and worked in the care home sector. I have worked in various capacities including RGN, Unit Manager, Senior Nurse and now Deputy Manager. I joined the team at Sonning Gardens just over a year ago as an RGN and moved up to Deputy manager after 6 months.


Caring for the elderly and the vulnerable is a part of my culture and becoming a nurse just made that a lot more profound. I believe people deserve to live their lives to the fullest despite their circumstances and this is what I see happening every day at Sonning Gardens. I am proud to be part of it all.


In my free time, I like to take long walks, travel and be with my family.

Sarah

Sarah Townsend

Job Title: Client Liaison Manager

Joined: 2022

I joined Sonning in August 2022 having managed a private health club for 8 years.


I have always enjoyed working with senior populations and was closely involved in organising memberships, and activities and applying for funding for exercise programmes for the over 65's in my last job, so the move into care seemed entirely natural.


The team at Sonning are supportive of each other and takes pride in ensuring that our residents can have enjoyable and fulfilled lives in our home.


I find it immensely rewarding to work with families to work out the best care solutions for their loved ones.
In my spare time, I enjoy walking my cocker spaniel, Dudley, gardening and travelling in our campervan.

Megan

Megan Godin

Job Title: Dementia Care Manager

Joined: 2021

I started in the care industry 8 years ago after finishing university and jo9ined Sonning in 2021 as the Dementia Care Manager.
I have always enjoyed helping people and have a real passion for dementia care and making a difference in our residents daily lives.
As the manager of Woodlands, I support my team to provide excellent, person-centred care to all our residents, providing meaningful engagement during the day.
Another passion of mine is animals and I have two mini dachshunds who enjoy coming to work with me. The residents enjoy stroking them and watching Poppy and Peach playing balloon tennis!

Ian

Ian Duldulao

Job Title: Residential Care Manager

Joined: 2016

My full name is Cesar Ian Duldulao, but everyone calls me Ian.


I originally joined the home in 2016 as a Senior Carer in reminiscence. I then worked my way up to Dementia Care Manager and subsequently transferred to Residential Care Manager in March 2023.


My background is in nursing, and I have worked for the last 16 years in social care. I relish providing care for people in a dignified and respectful way when they need it most. I am privileged to work with and be part of such an amazing team, who brings so much joy and happiness to the residents we care for. My passion and goal in life are to care for others and support them to live well with their Dementia.


In my spare time, I enjoy cooking, cycling and spending time with my family.

Georgina

Georgina Williams

Job Title: Well-being and Activities Co-ordinator

I manage the wide range of clubs, hobbies, entertainers, live music, outings, guest speakers and exercise classes we have on offer at Sonning. With input from the residents, my team also holds regular family events and social evenings. Having such a variety allows the residents to pick and choose what they wish to be involved in.

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