Sonning Gardens Care Home - Avery Collection

Old Bath Road, Sonning, Reading RG4 6TQ
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9.7 136 Reviews
  • Sonning Gardens Care Home - Avery Collection, Reading
At Sonning Gardens Care Home, they deliver comprehensive care services, encompassing residential care to support individuals in their daily activities, nursing care for those requiring intensive, longer-term assistance with medical conditions, specialised dementia care based on the ReConnect approach, and short-term respite care. Couples or companions seeking to continue their care journey together are warmly welcomed to the facility.

Their highly qualified care team administers all the support services, driven by a passionate commitment to ensuring residents receive tailored care appropriate to their individual needs. Following a care philosophy centred on personalisation, the team develops and regularly reviews personalised care plans for residents throughout their stay.

Situated in Sonning, this purpose-built care home occupies two and a half acres of beautifully landscaped grounds, providing an ideal setting for elderly individuals seeking a fulfilling life with the necessary care. The facility offers a range of homely accommodation options, including single rooms with en-suite facilities and shared rooms designed for couples.

They take pride in offering residents top-notch facilities, including a restaurant and a hair and beauty salon. Their commitment is to create an environment where residents feel akin to staying in a luxury hotel rather than a conventional care home. Sonning Gardens Care Home provides a beautiful way for individuals to spend their retirement years.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £2250
  • Self-Funded Residential Dementia Care: £1350 – £1950
  • Self-Funded Nursing Care: £1350 – £2350
  • Self-Funded Nursing Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Residential Care: £1350 – £2350
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £2050
  • RESPITE Self-Funded Nursing Care: £1450 – £2450
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £2150

These prices are only a guideline, please contact Sonning Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Susan Johnstone (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (21)

Visiting

  • The home is open 8.00am - 8.00pm, outside of these hours visitors will need an access code.

Parking

  • There is an onsite car park with dedicated visitor parking spaces.

Sonning Gardens Care Home - Avery Collection Reviews (136)

9.7

Sonning Gardens Care Home - Avery Collection has a Review Score of 9.7 (9.653) out of 10, based on 45 reviews in the last 2 years.
Over all time Sonning Gardens Care Home - Avery Collection has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sonning Gardens Care Home - Avery Collection
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Total of 136, showing 21-40
Review from H W (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sonning Gardens is a wonderful care home, more like a hotel.
The care and wonderful staff make my father's stay overall a great experience, although he would rather be at home, he realizes that he needs the care and attention that Sonning Gardens can give and we know he is in safe and caring hands.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review and the team really appreciates your kind comments.

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Review from N W (Son of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly two years now. She is looked after very well, and the home is a very welcoming place for all visitors. The staff are wonderful.
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Review from J W (Wife of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled very happily into the Woodlands Dementia Unit. I think he feels part of a family group there. All the staff are very kind and caring, and very patient with my husband's communication problems. He enjoys the food and the activities provided, especially the musical entertainment
in the bistro.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are so pleased that your husband has settled and become part of our community. Thank you for taking the time to give us this review.

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Review from D P (Husband of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming reception and so relaxed and 'at home'.
The staff at all levels are so kind and helpful and try to make each day a pleasant experience. I and other visitors are always made welcome.
Despite the limitations of dementia care is taken with communication and making choices.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your review. The whole team, and the dementia care team in particular, are really touched by your kind words.

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Review from Rhonda C (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the second my dad arrived he was treated with the respect he was entitled to. The manager was amazing as were all members of staff. In a way, my dad was in the best place when he passed away. So glad we had that for him. Many thanks.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We are glad that we were able to support your family through this difficult time and that your dad had peace and space to be with his family.

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Review from Steven H (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Sonning Gardens for nine months. She had her 100th birthday here. The care and overall experience at Sonning Gardens have been excellent. She has always commented on the kindness of all the staff. The medical care coordination with the local general practice has been wonderful.
We are very grateful.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

We value the feedback we receive from our residents and family members, so thank you for taking the time to complete this review. It has been a pleasure to have your mum as part of our community, always ready with a smile and some conversation.

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Review from Ann J (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to emphasise just how much my family and I value and appreciate the care that my dad is given. His main carer has created a robust routine for Dad which ensures he lives to the very best of his abilities. She updates us weekly and is always there to answer our questions and offer support.
In my opinion, she goes above and beyond to help Dad. She is an angel on earth. Dad thrives under her care and we sleep at night knowing he is safe and supported. Thank you.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review for us and we are delighted that your Dad is happy and thriving in our community. We all agree that our community is made better by having your Dad as a resident in our home.

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Review from D B (Son of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sonning Gardens is an excellent care home and in my opinion one of the very best. The excellent staff provide high-quality care which is respectful and considerate. The activity team is particularly good but in fact everybody working there is good. My only concern has been with finance which appears
slow and remote. I have seen my mother's health improve thanks to the staff at Sonning Gardens.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to complete a review of our home. It is so important for the team to get feedback to ensure we can deliver the best possible service and your kind words will be shared with the team.

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Review from P M (Son of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall Sonning Gardens is an excellent care home. All the staff have treated my mother with great care and professionalism. The atmosphere at the home always feels warm and friendly. My only complaint is that the management company's billing system leaves a lot to be desired!
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to give us a review and we are delighted that you and your mum are happy with the care she receives.

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Review from Bridget C (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff lovely. Sometimes Mum finds the choice of food not great for dental issues (dentures). Room-too warm. On the whole very good but it shouldn't be, it's very expensive!
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Review from P N (Daughter of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for in Sonning for 5 years, coming first for respite over a hip fracture. She decided to stay. Her needs have changed over this time and she is more frail and has a dementia diagnosis. All the staff have been amazing and supported her and me through all these changes, including
the pandemic years. Sonning Gardens is a wonderful environment and I have nothing but praise for the holistic care provided.
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Review from Gillian B (Wife of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted for palliative care. I cannot fault the service. Every member of staff is so helpful and friendly.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you so much for your review. We were privileged to care for him and meet his family during his time with us.

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Review from Rita P (Friend of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt welcome and very comfortable when I approached the receptionist's desk. People were very pleasant and helpful and made me feel relaxed.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for the lovely feedback; our reception team work hard to make visitors feel welcome, and it is nice to know their work is appreciated.

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Review from J W (Daughter-in-law of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Sonning Gardens in mid-February and within a month she is like a different person. She is eating well, taking her meds, joining in with activities and seems so happy most of the time. She looks 10 years younger. I am so pleased with the support and care she has been given
to make this possible. The staff are so lovely and go above and beyond to provide her with the very best care. The move has been so much better than I expected and I absolutely know we made the right, very difficult, decision to move her.
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Review from P S (Wife of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband recently returned to Sonning Gardens for a second respite stay, where he was so warmly welcomed.
Once again the care and attention exceeded expectations along with the food!
I can thoroughly recommend this wonderful home.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your lovely review and for allowing us to look after your husband again. It was a delight to welcome him and he slotted right back in.

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Review from Jonathan W (Son of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far I have been very impressed with the level of care given to my dad. It is not an easy decision to put your loved one in a home, but we certainly made the right choice. The environment is welcoming and I am grateful that I can now sleep at night knowing he is being looked after. A special mention
to their Client Liaison Manager and Residential Care Manager.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for your review, we really appreciate it when people take the time to give us feedback. We are so pleased that we can help the family by caring for your dad. We will share your kind words with the team.

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Review from Ralph H (Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ambience is very friendly: guests feel welcome.
The carers are generally proactive and caring, but this is not true of some of the night staff.
Huge efforts are made to entertain the residents, but many residents stay in their rooms unfortunately.
It would be nice if staff wore easily read name
badges. It is comforting that staff know the residents by name and it would be integrating if residents could reciprocate.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write a review for Sonning. It is always great to get feedback from our residents on what we are doing well and areas to focus on.

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Review from H M (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Sonning Gardens for the final 6 months of his life under palliative care. We cannot thank the staff enough for the kindness and care they gave him throughout this time and for making him as comfortable as possible. The nursing and care staff were professional and attentive and all the
staff were friendly and welcoming.
We were very pleasantly surprised when we visited Sonning Gardens by the quality of the facilities offered and the lovely setting as well as the understanding staff. We could see staff actively interacting with residents and visitors creating a caring and welcoming atmosphere. They took the time to get to know my father, and us as a family, this was a huge support to us all through this time, we felt my father was being well looked after.
Although my father was unable to take part in the activities it was heartening to see many residents enjoying the daily regular events and company of others, plus the wonderful cakes and pastries always on offer!
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to write your review and for the kind words regarding our care and nursing staff. It was a privileged to care for your father in his last months and we are pleased that our team was able to support you as a family.

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Review from C M (Daughter of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum entered Sonning Gardens Care Home - Avery Collection, she was extremely frail and unwell. The care and nursing staff were wonderful in getting her back to health and able to return home. My recommendations are as follows;
Better food, less cheap 'cut' meals using mince.
Update the resident
call/pendant system.
Invest in a home, 'update' of soft furnishings and furniture, some are very heavy to move.
Keep maintenance records to prevent issues: lift history and usage.
Deal quickly with issues: coffee machine in lounge.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Thank you for taking the time to provide feedback on your experience at Sonning Gardens Care Home - Avery Collection. We are delighted to hear that the care and nursing staff were able to support your mum in her journey back to health and eventual return home. Ensuring the well-being and recovery of our residents is our utmost priority and we are glad to have been able to make a positive difference.
We are very sorry to hear that we have not met your expectations in all areas and we appreciate your feedback and take your concerns seriously. We will address the issues you have raised and your input is invaluable to help us strive for continuous improvement and we remain committed to providing the highest standard of care and comfort for all our residents.

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Review from Pauline H (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was reluctant to go into the care home but needed medical and palliative care. She was made welcome and comfortable right until the end three weeks later. She was encouraged to join in the activities, but preferred privacy but was "checked on" and interacted with the staff regularly. Lovely home
and amenities. Friendly staff and families made welcome and catered for.
Reply from Sarah Townsend, Client Liaison Manager at Sonning Gardens Care Home - Avery Collection

Your mum was a delightful lady, and it was a pleasure to have her here with us for her last weeks. She was a kind and cheerful person and made a real impact on the team.

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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Sonning Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Sonning Gardens Care Home - Avery Collection is calculated as follows: ( (378 Excellents x 5) + (115 Goods x 4) + (26 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 524 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sonning Gardens Care Home - Avery Collection is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2018

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Susan

Susan Johnstone

Job Title: Home Manager Joined: 2018

I have worked in Sonning Gardens since 2018, first as Deputy Manager and now as Home Manager. Previously I worked in the NHS as a District Nurse, Community Nurse Practice Educator, Independent Nurse Prescriber and Community Nurse Manager. I have a number of nursing qualifications and an MA in Health and Nursing Care.


My passion has always been caring for people in their own homes and supporting my team to be the best they are in their chosen careers. Working at Sonning Gardens is the perfect environment for me as our residents and staff are all in one beautiful home, set on lovely grounds. I especially love Christmas at Sonning as our home is magical with all the pretty decorations and lights.


When not at work I enjoy tending my flowers and vegetables, visiting National Trust properties and taking trips to the coast when possible. When I get a quiet evening in I enjoy a good murder mystery with a glass of wine.

Mwila

Mwila Muma

Job Title: Deputy Manager Joined: 2022

I am delighted to be part of the team at Sonning Gardens. Working as a Deputy Manager, I have the privilege to support the team and the Home Manager with my clinical knowledge and experience.


I started my career 16 years ago as a qualified nurse. My career started in acute hospital settings where I worked for 8 years before I moved to the UK and worked in the care home sector. I have worked in various capacities including RGN, Unit Manager, Senior Nurse and now Deputy Manager. I joined the team at Sonning Gardens just over a year ago as an RGN and moved up to Deputy manager after 6 months.


Caring for the elderly and the vulnerable is a part of my culture and becoming a nurse just made that a lot more profound. I believe people deserve to live their lives to the fullest despite their circumstances and this is what I see happening every day at Sonning Gardens. I am proud to be part of it all.


In my free time, I like to take long walks, travel and be with my family.

Sarah

Sarah Townsend

Job Title: Client Liaison Manager Joined: 2022

I joined Sonning in August 2022 having managed a private health club for 8 years.


I have always enjoyed working with senior populations and was closely involved in organising memberships, and activities and applying for funding for exercise programmes for the over 65's in my last job, so the move into care seemed entirely natural.


The team at Sonning are supportive of each other and takes pride in ensuring that our residents can have enjoyable and fulfilled lives in our home.


I find it immensely rewarding to work with families to work out the best care solutions for their loved ones.
In my spare time, I enjoy walking my cocker spaniel, Dudley, gardening and travelling in our campervan.

Megan

Megan Godin

Job Title: Dementia Care Manager Joined: 2021

I started in the care industry 8 years ago after finishing university and jo9ined Sonning in 2021 as the Dementia Care Manager.
I have always enjoyed helping people and have a real passion for dementia care and making a difference in our residents daily lives.
As the manager of Woodlands, I support my team to provide excellent, person-centred care to all our residents, providing meaningful engagement during the day.
Another passion of mine is animals and I have two mini dachshunds who enjoy coming to work with me. The residents enjoy stroking them and watching Poppy and Peach playing balloon tennis!

Ian

Ian Duldulao

Job Title: Residential Care Manager Joined: 2016

My full name is Cesar Ian Duldulao, but everyone calls me Ian.


I originally joined the home in 2016 as a Senior Carer in reminiscence. I then worked my way up to Dementia Care Manager and subsequently transferred to Residential Care Manager in March 2023.


My background is in nursing, and I have worked for the last 16 years in social care. I relish providing care for people in a dignified and respectful way when they need it most. I am privileged to work with and be part of such an amazing team, who brings so much joy and happiness to the residents we care for. My passion and goal in life are to care for others and support them to live well with their Dementia.


In my spare time, I enjoy cooking, cycling and spending time with my family.

Georgina

Georgina Williams

Job Title: Well-being and Activities Co-ordinator

I manage the wide range of clubs, hobbies, entertainers, live music, outings, guest speakers and exercise classes we have on offer at Sonning. With input from the residents, my team also holds regular family events and social evenings. Having such a variety allows the residents to pick and choose what they wish to be involved in.

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