Swan House Care Home

I went to see my friends mum at Swan House and I have to say what a wonderful experience that my partner and I had. The home was so clean and clean smelling The staff are so helpful and caring nothing is to much. There was an activity going on in the dining area but it was so nice to hear laughter and so much fun being had by staff and residents such a lovely experience to hear. Staff would pop into us and make sure we was ok which just made us feel so comfortable like we was at home. The manager was so helpful at the start and showed us to my friends mum which surprised us that a manager would take an interest or that you would even see the manager. And even at the end of our visit the manger went out of his way again to make sure our visit went well. What a wonderful care home so well run it is credit to all that work there. If anyone is looking for a nice little care home for a family member Swan house is the place i highly recommend it.

On a personal level, I would like to thank all the staff for the support they provided to me throughout his stay.

Moving a family member in to a Care Home is a worrying time - what if we choose the wrong place? In the 2 years she's been a resident, that question has never crossed our minds, and it's a even better Home since Lee became the manager, with an excellent locally based senior team. It's a clean and friendly place with very attentive staff, always popping their head in to offer a cup of tea or a few minutes chat. It's well run and the team seem to enjoy working there, with very few changes over the years or agency staff, which is reassuring for the residents. There is always a wide range of planned activities, encouraging even my M in Law to join in! There is a lovely garden area and plenty of communal space. I've been told she loves being there, loves the team and especially the 'boss man'! I would highly recommend Swan Home - professionally run by people who really care about the residents.

Moving a parent with dementia into a care home is traumatic for all of the family but the management and staff of Swan House have been brilliant. Mum loves the place and having met a lot of the team looking after her, I can understand why. Immaculate facilities, good food, and the care and professionalism of all the staff is exemplary.

Swan House is a well run, friendly home where residents & relatives are welcome & cared for. All staff are kind and caring & the excellent staff retention means residents are well known & understood by the whole team.

The staff are very caring and friendly. Entertainment is fair but more trips out in the summer would be a good thing however I do understand that this can be challenging due to transport and availability of staff. The home appears to be clean but some areas would benefit from a bit of a spruce up. Lee is very kind and passionate about his residents.

I would have no hesitation in recommending Swan House were I to have an elderly relative or friend requiring residential care.

My Brother was contented and happy in the environment.

Thank you to all the team.

Thank you to all the staff that look after him.

Good clean environment and courteous staff. We love the way the staff treats all the clients. The environment is clean. The clients are all happy. The way clients are all treated in a respectful manner gives comfort and joy and peace even to the relatives. The serene environment is very conducive.

Swan House is an amazing care home. The staff are fantastic and cannot do enough to help my mum live a happy and comfortable life, especially the manager. He is always there to talk to and proactive in implementing things. Very understanding. This is my mum's third care home, and is by far the best - a home away from home!

My mother has been here for six months. She is always treated with kindness and great empathy by the staff. The communication with me has been excellent. She has received prompt medical care when she has needed it. I am very happy that she is here.

It is my great pleasure to report that since moving to Swan House Care Home, my mother has begun to smile again. She seems a changed person. She is happy, much more content, and she is slowly putting on weight, so she much be happy with the food and drink. I am also happy to report that she is responding very well to the activities provided, especially the visiting petting zoo.

Mum has now been a resident for eight months, and I can honestly say that she has never received such good care. Nothing is too much trouble for the wonderful staff there. She adores them all (as do we) and is so happy and grateful to be a resident. The carers are all so very kind and respectful and treat Mum with the utmost dignity at all times. Everyone takes the time to talk to her and help her when needed. The GP surgery who visits the home is also excellent. If you are looking for a small, intimate ‘and caring’ care home for your loved one, look no further! I cannot praise them all highly enough.

I am very grateful for the excellent care that my mum is receiving. She always seems quite happy and well cared for. All the staff go out of their way to make sure Mum is comfortable and has everything she needs.

Very highly recommended.

Always clean and communication very good between the carers and myself.

My mother receives great care at Swan House. She is obviously happy living there because she is much more alert and chatty when we visit. She says that the carers take the time to talk with her, which helps her stay alert. She looks very healthy due to good food and regular beverages being given. She hasn't received care this good in years... many thanks to all.

The recent CQC report bore no resemblance to what I encountered at the home.