Swan House Care Home, Buckingham, Buckinghamshire
Swan House Care Home, Buckingham, Buckinghamshire
Swan House Care Home, Buckingham, Buckinghamshire

Swan House is small purpose built home for 32 older people situated in the centre of the lovely town of Winslow.

The home offers a warm and welcoming environment to residents and can provide personalised care and support to people who may also be living with dementia.

The home offers daily activities for residents lead by a dedicated activity coordinator. Visitors and families can also enjoy the accessible grounds and gardens.

Heritage Care believe that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability

Group: Heritage Care

Person in charge: Denise Curtis (Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Self-Funders & Local Authority funded places available. Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single from £655 (These prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome at all times.

Parking:

Plenty of onsite parking for visitors.

Latest Care Quality Commission* Report on Swan House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

We currently have rooms available. Please contact us to discuss your requirements further and to arrange a visit.

Reviews

8.8 Swan House Care Home has a Review Score of 8.8 (8.779)

The Review Score of 8.8 (maximum of 10) for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Swan House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.81 for Swan House Care Home is calculated as follows: ( (68 Excellents x 5) + (16 Goods x 4) ) ÷ 84 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.969 Points relating to the number of positive Reviews for Swan House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6.4 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swan House Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swan House Care Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Dad went into Swan House for respite on 1 August 2017 and from day 1, was a changed person. It is a pleasure to visit him and see how happy he is and we are grateful that he is now a permanent resident.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Davina Sellick, Head of Marketing & Communications at Swan House Care Home responded to this review on 06 Sep 2017:

We are delighted to hear that you are happy with the care and support your father is recieving at Swan House. We will be sure to pass your comments on to the Home Manager and her team.

What wonderful pleasant people. Staff and management made my auntie feel safe, secure and well looked after. They turned a very depressed lady into a happy, smiling and more confident person.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Davina Sellick, Head of Marketing & Communications at Swan House Care Home responded to this review on 01 Aug 2017:

Thank you for such positive comments. I am delighted to hear that you and your aunt have had such a good experience at Swan House. I will ensure that your feedback is passed on to our staff team.

My mother was greeted by many of the staff and introduced to all of them. They made her (and us) so welcome. She was treated kindly and respectfully. Her room was lovely. They provided a comfortable recliner, table etc. Anything she needed.
She loved her stay at Swan House and everyone who looked after her. It was her first time at Swan House and she is looking forward to staying again. My husband and I are very happy in the knowledge that we can have a break knowing she will be in such good hands.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Davina Sellick, Head of Marketing & Communications at Swan House Care Home responded to this review on 16 Mar 2017:

Thank you so much for the review. We are delighted to hear that you have been so pleased with the care your mother has received at Swan House. We look forward to welcoming her back soon.

Very clean. Helpful staff. Nice colours. Food excellent. Seem's to like being there. Very happy. It's just a shame we have to travel to Winslow but overall excellent service all round. Thank you.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Roche, Transition Lead at Swan House Care Home responded to this review on 06 Oct 2016:

Thank you for your review of Swan House Care Home. I will pass your comments onto the Manager and her staff.

I am staying at Swan House Care Home for a period of respite following surgery. My initial worries of not liking going to a care home were alleviated immediately as all of the staff have been so welcoming and have provided excellent service. The activities coordinator has kept my spirits up and all staff even down to the domestics have made me very welcome and given me plenty of time. Reassuring at a difficult time.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Paul Roche, Transition Lead at Swan House Care Home responded to this review on 05 Oct 2016:

Thank you for your review of Swan House Care Home. Your comments will be passed onto the Manager and her staff and I hope you continue to recover following your recent surgery.

My mother has been a resident at Swan House since 2012, and in that time she has deteriorated due to her dementia. Whenever we visit, which is usually every 2 weeks now (it used to be more, but sadly our visits have become less because of her illness) my mother is always clean and nicely dressed.
The staff are always kind to her, and very patient. The home has improved during the past 12 months in cleanliness and tidiness, but the care has always been good, throughout the past 4 years. It is a lovely friendly home.

How likely would you be to recommend Swan House Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Paul Roche, Transition Lead at Swan House Care Home responded to this review on 23 Aug 2016:

Thank you for your review. It is always good to hear that our level of care is of a high standard and that where improvements can be made we have listened to our residents and their families.

After 4 falls at the weekend and an all night session in A&E my wife was a danger at home. I had already made myself known to 3 homes. After enquiring about admission at their homes, I was told that nothing was available. I phoned Swan House at 2.30 as we live in Winslow an assessment was arranged for 15.00 on the same day. This was successful and a place was offered and my wife was admitted at 17.00. I was amazed that the care home acted so professionally and so quickly as I was under great stress. My wife after 7 days has settled well and seems happy in the new environment due to professionalism and the care shown. I am greatly impressed by this home, not only for my wife but also for me a very harassed and desperate carer. Her appetite has returned as the food on offer is of great standard. A very difficult situation for my wife and me the carer was greatly eased by the home. A published CQC report bare no resemblance to my experience.

How likely would you be to recommend Swan House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Paul Roche, Transition Lead at Swan House Care Home responded to this review on 01 Jul 2016:

Thank you for your review. We are glad that we were able to help you to resolve a difficult and worrying situation. It is good to hear that your wife has settled in well at Swan House.

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Awards / Recognitions

January 2014

December 2013

Investors in People

Recipient: Heritage Care

Date: Sunday 01 Dec 2013

more details

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Staff Profiles

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Care Home Idol 2016

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