White Plains

My father has dementia and his memory loss progresses daily. Since the day he arrived, my father has been unfailingly treated with respect and kindness. This has made his transition from his own home to a care home a good experience. Little courtesies, for example, a key to his own room has enabled him to keep his dignity whilst fitting into a communal house. He now feels he is 'at home' in White Plains and is comfortable and content there. As a family, we have been supported by the manager and her staff and are very grateful.

This is a very warm, friendly and helpful care home.

My elderly neighbour and dear friend moved to this care home in August 2016 and I visit her regularly. We were sad to see her leave her home but we are delighted to find her happy and beautifully cared for. She is full of praise for the staff, loves her room and food etc is good. She also has the opportunity to view and walk in the delightful gardens. Everything about this home is excellent, this is the description she uses over and over. We feel she has been very lucky in finding this home and wish her many years there, as we love going there too! Well done White Plains!

Following my confinement upstairs at my home for six months in the care of excellent carers and the death of my 98-year-old brother, a kind friend made a thorough tour of the care homes in an area close to my home in Uxbridge. White Plains proving to be the best in all ways.

My mother has been in White Plains for 1 year. It took a few months for her to settle but she is now content.
The manager and all staff are very caring, pleasant and friendly. The home is very spacious, so it's easy to push mum in her wheelchair, it is always clean and we have never noticed any unpleasant smells.
The food is excellent and varied (with a choice of menu)
On my mums 92nd birthday the chef mad her a lovely birthday cake (delicious, we were offered a slice when we visited, with a cup of tea)
There is a lovely flat garden with paths for wheelchairs and a lovely conservatory to sit in.
It is really a home from home. Also good entertainment.

Very pleasant entrance into the car park; well cared for gardens all very attractive. Always welcomed there, whoever answers the door. Feels like a good hotel, clean, comfortable and welcoming.
When we visit our friend, we are able to sit in lovely rooms and coffee is offered to us.
The calm and comfort of the home is all-embracing so much so we would like to stay longer. Peaceful.

I have been visiting my friend who is a resident of White Plains for about two and a half years and I am constantly amazed at the level of care she receives and the attitude of the staff of the home who are all so pleasant.
This is probably down to the approach of the manager who, in my experience of a number of homes my family have been involved in as relatives/friends, is second to none.

Great place, friendly staff, very welcoming, clean environment.
The manager always appears very involved in all matters in the home. Never too busy and is approachable.
The manager knows all residents well.
The outdoors is also very encouraging and it is busy.
I worked in the care industry as a carer before and now am a staff nurse and pay keen attention to care facilities and identify where there is a concern.
White Plains appears very up to date with service users needs and the required care standards in the UK.
I will recommend this home to anyone needing a place for an elderly person requiring this care service.

White Plains is a very well run, clean and pleasant care home.
Staff are welcoming, friendly and efficient.
Residents appear to be happy and well cared for.

I consider the home to be very caring and the staff extremely attentive.

There is always a warm welcome from all staff at White Plains. The staff work hard and seem happy in their work. The residents are very well cared for and cherished as individuals. As a friend of one of the residents, I am very confident in the staff's care for her in every respect. White Plains is an outstanding example of what all care and nursing homes should be like. In my opinion, all this filters down to staff and residents from the excellent management of the home led. A good and caring manager leads to a good and caring home.

The manager is very hands on approach to cover any loose ends. Her staff are very well chosen and are very kind and helpful and appear happy in their work. I notice that after each shift, the staff have to fill in a report on each individual resident.

Staff are very supportive and kind. The food is too good as I have gained weight.

My mother has been in White Plains for nearly 3 years and the care and communication about care for my mother has been excellent.

My son and myself are delighted with the care that the manager and her team provide to my husband. It is a wonderful care home, beautiful grounds and a very peaceful and caring home.

My latest visit was one of several I make from time to time simply to keep in informal touch with my friend.
I am always given a warm welcome from any members of staff I happen to meet and my friend always seems to be perfectly content with the care she is receiving.
She particularly enjoys the highlights - special outings etc - which are arranged from time to time.
My answers in the questionnaire are, however, based on a very cursory understanding of the day to day working of the home.

As a visitor, from what I have seen has been excellent.

White Plains care home is a delightful residential home for elderly people set in beautifully kept grounds. The home has the feel of a luxury hotel and the greeting when you are welcomed by any one of the numerous staff members from the manager, carers to the chef are incredibly warm and genuine. My mother has been a resident at this home for a period of two years and I have always been very happy with her care. The home is very well run and you always feel that the priority of the staff comes across as being very genuine. I cannot speak highly enough of the carers at this home. 10 out of 10.

My mother-in-law was a resident at White Plains for a few years. It was such a lovely home and the care and attention from all the staff was exceptional. The manager and all the senior staff were excellent, very professional and very approachable, nothing was too much trouble. The atmosphere within the home was so friendly and positive and I was always greeted with a smile. The end of life care for my mother-in-law and the support for my husband and I was wonderful. We were so fortunate to have found White Plains and we cannot thank the manager and all the staff enough for all that they did.

My mother is 93 and suffers from Alzheimer's. When my father died some 3 years ago, Mum lived alone for a while, which was her request. However, after a fall in the home, we decided we would like her to be cared for. White Plains is a lovely home and I have nothing but praise for the wonderful, caring staff. The home itself is clean and tidy and whilst Mum would prefer her own home she seems happy and contented. She says it is a nice place to live. I would highly recommend White Plains to anyone looking for care for and elderly relative.

Our experience of White Plains has been positive in all aspects from first viewing to our mother moving in. Staff are all very caring and helpful. Mum found it difficult to settle but the staff have gone out of their way to make her feel at home. She is now well settled.

I have been visiting White Plains over a period of 18 months, each time I visit I am made so welcome by the lovely staff and management always offered tea of coffee. The premises in every area are kept immaculate and extremely clean, the lovely gardens and the setting is something out of this world. In conclusion an extremely well-managed care home. I cannot fault it.

After mum arrived it took her a couple of months to settle, since then she has mostly been relaxed and comfortable within the care homes routine. Very pleased with the quality of staff and care she receives.

Found mum asleep in residents lounge following lunch, she, upon waking, was very responsive and pleased to see me. She was well turned out and at ease with everything. The staff were as ever responsive and updated the situation on mum to me as is usual. No adverse comments all well and good. Spent a pleasant hour in the garden with mum. Had fresh fruit in her room and find it in good order, clean, tidy and fresh throughout. Mum is high dependence and as ever I find her content and at ease here. Well done.

My mother moved to White Plains on 2/5/16 following a long stay in the hospital. Mum was no longer able to care for herself, take medication, regularly eat properly or put herself to bed. However, with the gentle constant care of the manager and her staff, she has become a person again. She looks cared for and well (with hair and nails done too!) at home. The daily activities help to keep her mind active whereas she simply sat in a chair before not even watching TV. The 24-hour care is a great relief to us as she is unsteady on her feet as well as the problems mentioned above, her falls have put her in the hospital several times. White Plains is a place where I would be happy to live, it's peaceful countryside location, excellent facilities and staff are reminiscent of a lovely hotel.

My mother has been a resident at White Plains for just over two years. She is very happy and receives excellent care there. I am always greeted with a warm welcome from the staff and the overall appearance of White Plains is clean and attractive. When the weather is good, it is lovely sitting in the garden. Since my mother has been at White Plains, I am much more relaxed knowing that she is in good hands and that if there should be a problem, I would be informed. When she lived independently, I used to worry about her most of the time. She has company now and the opportunity to join in the activities.

I could not have ended up in a better care home. When it was time to find a care home I deliberately chose White Plains because it is run by someone I had met some years before in a home where my wife who has since passed away was staying with dementia and I soon recognised her special qualities of empathy and care. As I suspected before coming she would have selected staff with the same qualities, and I have long realised that the qualities are more important to a resident than the state of the building. In fact the rooms and grounds and facilities are all that one could desire.

A very clean home with staff who care. The manager is very much a hands-on manager.

My aunt has been at White Plains for 6 or 7 years and ahs been looked after very well. She is now 99 and sadly had a dizzy spell in her room and fell over. The staff found her and after a while decided to call an ambulance she was taken to the hospital and we were finding it very difficult to get her out although there was nothing seriously wrong. Successive Doctors rather than release her kept deciding on yet another diagnostic. After a week largely spent in bed my aunt was not doing well. I cannot praise the head of the home enough for her barrage of encouragement to release her and have her back in the home which she applied to the matron and other staff at the hospital. It worked and largely thanks to her that my aunt is back at home and recovering from the hospital stay.