Review from Garry D (Nephew of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

White Plains Care Home has been the perfect care home for my uncle. The management and staff have recognised that whilst he has dementia, he is nevertheless very fit, active and sociable and he has been allowed freedom to walk within the home grounds without restriction. He has been very happy and secure

for the year that he has been a resident. The staff and management are caring and very professional. This is a wonderful care home.

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Review from Jill C (Cousin of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

There is not one person that works in this care home that is not 100% committed to making the lives of the residents the best experience it could possibly be. Without a shadow of a doubt, from the office staff to the staff on the ground, they are always happy, caring and so incredibly kind in every

way despite everything that last year threw at them. There is always a lovely atmosphere here, all staff are so attentive and efficient. I cannot say enough about them.
Thank you, White Plains, you are amazing.

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Review from Patricia I (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

I am so glad that Mum and I found White Plains. From the minute we turned up, without an appointment, and were warmly greeted and invited in, I knew we’d found somewhere special. It is genuinely a “ home” where residents can participate just as much as they choose to do in the daily activities and opportunities

to socialise. Mum struggles with depression, but the staff always show empathy and understanding - ready to laugh with her on a good day and quietly support her when she’s down. Every member of staff has always been welcoming, positive, warm and thoroughly professional.
I have been so impressed with how the manager has closely followed protocols and Government guidelines, throughout the last twelve months, to keep safe and well being the highest priority.
I would whole-heartedly recommend White Plains to anyone considering residential care. Mum frequently tells me that she is happy living at White Plains and feels safe. I couldn’t ask for more.

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Review from Linda H (Brother of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience

Thank you all so much for caring so wonderfully for our dear friend over the last 12 months. He was loved and cared for by everyone at White Plains, and we always felt so welcome when we visited. He loved the spacious grounds, really enjoyed his food, and we thank God for the care he was given on a

daily basis.

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Review from SusanM (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

From the point of the first contact to the now continuing care for my mother, the service provided by White Plains has been exceptional. White Plains has a very homely feel to it which is chiefly due to all the staff there who are all friendly, caring and professional in their approach. I could not

recommend White Plains highly enough.

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Review from Sylvia (Niece of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience

Auntie originally went to White Plains for respite.
When she arrived she was very malnourished and frail, because she is practically blind and was not eating properly.
She had a terrible job to administer her medication properly.
She was unable to see the drops and often missed getting them in her

eyes. She could not see which tablets she was taking and twice took the wrong ones. She also had many falls and regularly ended up in the hospital.
After a few weeks, in White Plains, she became a fitter, healthier and a happier person and also put on about a stone in weight.
She is no longer lonely as she has become friends with the other residents and the wonderful caring staff.
We knew now that she had to stay in the home, and applied in September for permanent residency, which luckily she was able to take up.
I do believe that without the care that she gets from the home she would no longer be with us.
It is also a relief for me to know that she is safe.

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Review from P H (Friend of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience

White Plains always smells and looks fresh and clean. Staff are friendly, caring and professional. Residents and staff are friendly, chatty and relaxed with each other and with we visitors. My friend feels at home now and enjoys the many activities and themed days plus contact with groups from the neighbourhood.

Every effort is made for a varied and interesting life for residents and visitors alike. Days out are varied and enjoyable too. The atmosphere makes White Plains a lovely place to visit.

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Review from P W (Respite Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

I felt very welcome here. The staff were very kind and considerate. I liked the activities, quizzes and crosswords. I hope to come again my only thing I found difficult was my bed as I have a bad hip so next time I will bring my hopper. I enjoyed the food and the company.

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Review from Anne L (Respite Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience

I have had Parkinson's Disease for 10 years. I needed a holiday break away from my home and carers. White Plains was the perfect choice for me. I had visited twice for a tour and the warm welcome assured me I was making the right choice. The hugs on leaving made me confident that should my move need

to be permanent, the choice was made.

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Review from Diane C (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

During the time my mother has been a resident at White Plains, it has entirely met her needs in their support, caring in a friendly and professional way.

The management are extremely supportive to residents and their families when decisions need to be made, giving us peace of mind.

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Review from Michael D (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience

My mother moved into Whiteplains during 2018 having been diagnosed with Lewy Body dementia. She has settled in much better than expected and this is due to the excellent care and attention from all of the staff. Her condition is relatively stable at the moment and, whilst no-one would really want to

spend their life in a care home, if they have to then Whiteplains is, I am sure, as good as it gets.
The quality of the building and surroundings is as first class as the team.
I feel that my mother is in a safe and caring environment where individuals are respected and where friends and family are made welcome.
Thank you.

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Review from K M (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

This is the second time my mum has had a week's respite at White Plains in Denham. What a find! From the moment I made an enquiry, I was impressed. The management and all her staff are amazing. My mum was very happy to stay there. I would not hesitate to recommend to friends. Thank you to all of you.

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Review from C H (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

White Plains provides spacious, well-designed accommodation in a beautiful setting.
The staff are well trained, caring and attentive.
They really get to know and care for the people they look after and Mum is very happy to be staying there.
I would not hesitate to recommend it to anyone.

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Review from Dominic C (Son-in-law of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience

A lovely home in all respects. Very well maintained with super facilities and garden. Outstanding staff - the managerial staff, in particular, were exceptionally warm, jolly and welcoming. My mother-in-law was anxious about staying but greatly enjoyed the experience. She was stimulated by good company

and activities and her stay proved to be a great tonic. Well done and thank you!

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Review from John Charles L (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

White Plains has a lovely "family atmosphere" which is underpinned by a high standard of professional and holistic care. My mother had been living alone for many years prior to taking up residence there and had become somewhat insular finding it difficult to mix. However, she settled into the home with

unexpected ease and is very happy there which is in no small part due to the care, supervision and stimulation (to include structured activities on most days) afforded by the staff.

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Review from Joyce H (Friend of Resident) published on 28 January 2018
Submitted via Postal Card • Report

Overall Experience

I was a volunteer worker in both old and new White Plains for 23 years after a friend died. As soon as you walk into the home it says Welcome. I still visit another 98 year old friend of 47 years. I am 91 and still enjoy my visits there.

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Review from E W (Friend of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience

As a friend who visits often I have found the staff very friendly, helpful and caring and welcoming.
The residents are always treated with respect and dignity.
The place has the happy atmosphere of a well-run home.

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Review from B B (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience

White Plains have provided my mother with fabulous care, compassion and companionship since she entered in August.
She is happier, more settled and content than in many years.
I cannot praise the staff, all of them, highly enough.
The addition of Perky the cat, and occasionally Bailey, the dog, have

added to Mum's wellbeing immensely too!

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Review from Joanna H (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

I am always welcomed warmly by all staff; updated on my mother's wellbeing and am grateful for the kindness. All facilities are clean and tidy, including public areas, private rooms and the gardens. The food is tasty. All in all, excellent. I love visiting my mother and see she is content, happy and

more confident in herself.

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Review from J R (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

When visiting our friend we are always greeted by friendly staff. Our friend has improved greatly since living here. When living on her own she wasn't eating or drinking properly but since being in the home and having regular home cooked meals and plenty to drink she looks and sounds much better.

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White Plains Care Home

Care Provided

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

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Weekly Charges per Person

Funding Types Accepted

Good to Know

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Admission Criteria

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Room Information