White Plains Care Home

Tilehouse Lane, Denham, Uxbridge UB9 5DE
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9.8 70 Reviews
  • White Plains Care Home, Uxbridge
White Plains is a purpose-built care home set in eight acres of manicured gardens in Denham, Buckinghamshire. Overlooking the village’s aerodrome, the home benefits from two living environments, newly-refurbished facilities, and a team of staff that work under B&M Care’s ‘Rose Model of Dementia Care’ – a unique approach to dementia care that looks at engaging, empowering and flourishing an individual who lives in the home’s care.

One of the home’s newest features is White Rose Cottage: a quintessential cottage situated in White Plains’ ‘Woodland Walk’. Characterised by a thatched roof and a traditional interior, the cottage is used not only as an area to provide engagement for residents, but can be hired by relatives to host occasions and celebrations.

White Plains has been awarded an overall ‘Outstanding’ rating [CQC: May 2019] for their commitment to celebrating an individual’s uniqueness, as well as using a person’s history and interests to provide meaningful occupation.

White Plains offers the following types of care for an older person: 24-hour long-term residential & specialist dementia care, as well as respite & convalescence care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1520
  • Self-Funded Residential Dementia Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1520
  • RESPITE Self-Funded Residential Dementia Care: from £1520

These prices are only a guideline, please contact White Plains Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nina Szmigielska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (43)

White Plains Care Home Reviews (70)

9.8

White Plains Care Home has a Review Score of 9.8 (9.781) out of 10, based on 13 reviews in the last 2 years.
Over all time White Plains Care Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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  • 13
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Reviewer Connection to White Plains Care Home
  • 20
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  • 8
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Total of 70, showing 41-60
Review from J R (Friend of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting our friend we are always greeted by friendly staff. Our friend has improved greatly since living here. When living on her own she wasn't eating or drinking properly but since being in the home and having regular home cooked meals and plenty to drink she looks and sounds much better.
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Review from P A (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has dementia and his memory loss progresses daily. Since the day he arrived, my father has been unfailingly treated with respect and kindness. This has made his transition from his own home to a care home a good experience. Little courtesies, for example, a key to his own room has enabled
him to keep his dignity whilst fitting into a communal house. He now feels he is 'at home' in White Plains and is comfortable and content there. As a family, we have been supported by the manager and her staff and are very grateful.
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Review from P C (Friend of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very warm, friendly and helpful care home.
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Review from M C (Friend of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly neighbour and dear friend moved to this care home in August 2016 and I visit her regularly. We were sad to see her leave her home but we are delighted to find her happy and beautifully cared for. She is full of praise for the staff, loves her room and food etc is good. She also has the opportunity
to view and walk in the delightful gardens. Everything about this home is excellent, this is the description she uses over and over. We feel she has been very lucky in finding this home and wish her many years there, as we love going there too! Well done White Plains!
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Review from Catherine L (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my confinement upstairs at my home for six months in the care of excellent carers and the death of my 98-year-old brother, a kind friend made a thorough tour of the care homes in an area close to my home in Uxbridge. White Plains proving to be the best in all ways.
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Review from Graham B (Son of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in White Plains for 1 year. It took a few months for her to settle but she is now content.
The manager and all staff are very caring, pleasant and friendly. The home is very spacious, so it's easy to push mum in her wheelchair, it is always clean and we have never noticed any unpleasant
smells.
The food is excellent and varied (with a choice of menu)
On my mums 92nd birthday the chef mad her a lovely birthday cake (delicious, we were offered a slice when we visited, with a cup of tea)
There is a lovely flat garden with paths for wheelchairs and a lovely conservatory to sit in.
It is really a home from home. Also good entertainment.
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Review from A P (Friend of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant entrance into the car park; well cared for gardens all very attractive. Always welcomed there, whoever answers the door. Feels like a good hotel, clean, comfortable and welcoming.
When we visit our friend, we are able to sit in lovely rooms and coffee is offered to us.
The calm and
comfort of the home is all-embracing so much so we would like to stay longer. Peaceful.
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Review from Naomi I (Friend of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, friendly staff, very welcoming, clean environment.
The manager always appears very involved in all matters in the home. Never too busy and is approachable.
The manager knows all residents well.
The outdoors is also very encouraging and it is busy.
I worked in the care industry as a
carer before and now am a staff nurse and pay keen attention to care facilities and identify where there is a concern.
White Plains appears very up to date with service users needs and the required care standards in the UK.
I will recommend this home to anyone needing a place for an elderly person requiring this care service.
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Review from Antoinette R (Friend of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend who is a resident of White Plains for about two and a half years and I am constantly amazed at the level of care she receives and the attitude of the staff of the home who are all so pleasant.
This is probably down to the approach of the manager who, in my experience
of a number of homes my family have been involved in as relatives/friends, is second to none.
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Review from J R (Friend of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
White Plains is a very well run, clean and pleasant care home.
Staff are welcoming, friendly and efficient.
Residents appear to be happy and well cared for.
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Review from Pamela E (Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider the home to be very caring and the staff extremely attentive.
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Review from Allan R (Husband of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager is very hands on approach to cover any loose ends. Her staff are very well chosen and are very kind and helpful and appear happy in their work. I notice that after each shift, the staff have to fill in a report on each individual resident.
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Review from Susan B (Friend of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a warm welcome from all staff at White Plains. The staff work hard and seem happy in their work. The residents are very well cared for and cherished as individuals. As a friend of one of the residents, I am very confident in the staff's care for her in every respect. White Plains is
an outstanding example of what all care and nursing homes should be like. In my opinion, all this filters down to staff and residents from the excellent management of the home led. A good and caring manager leads to a good and caring home.
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Review from S H (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very supportive and kind. The food is too good as I have gained weight.
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Review from Ana S (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in White Plains for nearly 3 years and the care and communication about care for my mother has been excellent.
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Review from Margaret C (Wife of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son and myself are delighted with the care that the manager and her team provide to my husband. It is a wonderful care home, beautiful grounds and a very peaceful and caring home.
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Review from Jill I (Friend of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My latest visit was one of several I make from time to time simply to keep in informal touch with my friend.
I am always given a warm welcome from any members of staff I happen to meet and my friend always seems to be perfectly content with the care she is receiving.
She particularly enjoys the highlights
- special outings etc - which are arranged from time to time.
My answers in the questionnaire are, however, based on a very cursory understanding of the day to day working of the home.
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Review from John B (Friend of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, from what I have seen has been excellent.
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Review from Madeleine B (Daughter of Resident) assisted by family/friend published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
White Plains care home is a delightful residential home for elderly people set in beautifully kept grounds. The home has the feel of a luxury hotel and the greeting when you are welcomed by any one of the numerous staff members from the manager, carers to the chef are incredibly warm and genuine. My
mother has been a resident at this home for a period of two years and I have always been very happy with her care. The home is very well run and you always feel that the priority of the staff comes across as being very genuine. I cannot speak highly enough of the carers at this home. 10 out of 10.
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Review from Sally (Daughter-in-law of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at White Plains for a few years. It was such a lovely home and the care and attention from all the staff was exceptional. The manager and all the senior staff were excellent, very professional and very approachable, nothing was too much trouble. The atmosphere within
the home was so friendly and positive and I was always greeted with a smile. The end of life care for my mother-in-law and the support for my husband and I was wonderful. We were so fortunate to have found White Plains and we cannot thank the manager and all the staff enough for all that they did.
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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for White Plains Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for White Plains Care Home is calculated as follows: ( (121 Excellents x 5) + (34 Goods x 4) ) ÷ 155 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for White Plains Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 15 Sep 2025

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Nina

Nina Szmigielska

Job Title: Home Manager

Nina has worked in care for the past 15 years, mainly specialising in dementia care. Throughout this time, she has developed a mature and responsible approach, undertaking extensive training including an IAO Level 5 Diploma in Leadership for Health and Social Care, as well as participating in B&M Care’s Leadership Pathway in 2022. Making a difference in people’s lives brings her great joy and immense job satisfaction. She feels very privileged to be part of the wonderful team who goes above and beyond to care for and enchant the lives of each one of the residents at White Plains.

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