White Plains Care Home

Tilehouse Lane, Denham, Uxbridge UB9 5DE
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9.8 69 Reviews
  • White Plains Care Home, Uxbridge
White Plains is a purpose-built care home set in eight acres of manicured gardens in Denham, Buckinghamshire. Overlooking the village’s aerodrome, the home benefits from two living environments, newly-refurbished facilities, and a team of staff that work under B&M Care’s ‘Rose Model of Dementia Care’ – a unique approach to dementia care that looks at engaging, empowering and flourishing an individual who lives in the home’s care.

One of the home’s newest features is White Rose Cottage: a quintessential cottage situated in White Plains’ ‘Woodland Walk’. Characterised by a thatched roof and a traditional interior, the cottage is used not only as an area to provide engagement for residents, but can be hired by relatives to host occasions and celebrations.

White Plains has been awarded an overall ‘Outstanding’ rating [CQC: May 2019] for their commitment to celebrating an individual’s uniqueness, as well as using a person’s history and interests to provide meaningful occupation.

White Plains offers the following types of care for an older person: 24-hour long-term residential & specialist dementia care, as well as respite & convalescence care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1520
  • Self-Funded Residential Dementia Care: from £1520
  • RESPITE Self-Funded Residential Care: from £1520
  • RESPITE Self-Funded Residential Dementia Care: from £1520

These prices are only a guideline, please contact White Plains Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nina Szmigielska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (43)

White Plains Care Home Reviews (69)

Total of 69, showing 61-69
9.8

White Plains Care Home has a Review Score of 9.8 (9.762) out of 10, based on 12 reviews in the last 2 years. Over all time White Plains Care Home has 69 reviews.

Overall Experience

  • 61
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Review from Pam B (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of White Plains has been positive in all aspects from first viewing to our mother moving in. Staff are all very caring and helpful. Mum found it difficult to settle but the staff have gone out of their way to make her feel at home. She is now well settled.

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Review from Rick (Friend of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting White Plains over a period of 18 months, each time I visit I am made so welcome by the lovely staff and management always offered tea of coffee. The premises in every area are kept immaculate and extremely clean, the lovely gardens and the setting is something out of this world.
In conclusion an extremely well-managed care home. I cannot fault it.

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Review from Nigel T (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After mum arrived it took her a couple of months to settle, since then she has mostly been relaxed and comfortable within the care homes routine. Very pleased with the quality of staff and care she receives.

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Review from David (Son of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found mum asleep in residents lounge following lunch, she, upon waking, was very responsive and pleased to see me. She was well turned out and at ease with everything. The staff were as ever responsive and updated the situation on mum to me as is usual. No adverse comments all well and good. Spent a
pleasant hour in the garden with mum. Had fresh fruit in her room and find it in good order, clean, tidy and fresh throughout. Mum is high dependence and as ever I find her content and at ease here. Well done.

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Review from Zoe I (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to White Plains on 2/5/16 following a long stay in the hospital. Mum was no longer able to care for herself, take medication, regularly eat properly or put herself to bed. However, with the gentle constant care of the manager and her staff, she has become a person again. She looks cared
for and well (with hair and nails done too!) at home. The daily activities help to keep her mind active whereas she simply sat in a chair before not even watching TV. The 24-hour care is a great relief to us as she is unsteady on her feet as well as the problems mentioned above, her falls have put her in the hospital several times. White Plains is a place where I would be happy to live, it's peaceful countryside location, excellent facilities and staff are reminiscent of a lovely hotel.

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Review from Anne G (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at White Plains for just over two years. She is very happy and receives excellent care there. I am always greeted with a warm welcome from the staff and the overall appearance of White Plains is clean and attractive. When the weather is good, it is lovely sitting in the
garden. Since my mother has been at White Plains, I am much more relaxed knowing that she is in good hands and that if there should be a problem, I would be informed. When she lived independently, I used to worry about her most of the time. She has company now and the opportunity to join in the activities.

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Review from Michael G (Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have ended up in a better care home. When it was time to find a care home I deliberately chose White Plains because it is run by someone I had met some years before in a home where my wife who has since passed away was staying with dementia and I soon recognised her special qualities of
empathy and care. As I suspected before coming she would have selected staff with the same qualities, and I have long realised that the qualities are more important to a resident than the state of the building. In fact the rooms and grounds and facilities are all that one could desire.

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Review from Roy T (Partner of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean home with staff who care. The manager is very much a hands-on manager.

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Review from Michael (Nephew of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at White Plains for 6 or 7 years and ahs been looked after very well. She is now 99 and sadly had a dizzy spell in her room and fell over. The staff found her and after a while decided to call an ambulance she was taken to the hospital and we were finding it very difficult to get her
out although there was nothing seriously wrong. Successive Doctors rather than release her kept deciding on yet another diagnostic. After a week largely spent in bed my aunt was not doing well. I cannot praise the head of the home enough for her barrage of encouragement to release her and have her back in the home which she applied to the matron and other staff at the hospital. It worked and largely thanks to her that my aunt is back at home and recovering from the hospital stay.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for White Plains Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for White Plains Care Home is calculated as follows: ( (109 Excellents x 5) + (34 Goods x 4) ) ÷ 143 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for White Plains Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 13 Aug 2025

Private Residential and Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Nina

Nina Szmigielska

Job Title: Home Manager

Nina has worked in care for the past 15 years, mainly specialising in dementia care. Throughout this time, she has developed a mature and responsible approach, undertaking extensive training including an IAO Level 5 Diploma in Leadership for Health and Social Care, as well as participating in B&M Care’s Leadership Pathway in 2022. Making a difference in people’s lives brings her great joy and immense job satisfaction. She feels very privileged to be part of the wonderful team who goes above and beyond to care for and enchant the lives of each one of the residents at White Plains.

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