Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.9 93 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anda Marin (Manager)

Local Authority / Social Services

Admission Criteria

  • Prior to admission we are carrying out a pre-assessment .
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Visitors free to visit at any time.

Parking

  • Own private car park within the grounds of the site.

Burlington Hall Reviews (93)

Total of 93, showing 81-93
9.9

Burlington Hall has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Hall has 93 reviews.

Overall Experience

  • 77
  • 16
  • 0
  • 0
  • 0

Date Published

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Review from Maggie S (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the great staff working over the holidays to care for our loved ones.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Maggie, thank you for your review for which we are most grateful.

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Review from Ian C (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On two occasions my father in law was admitted to hospital and the staff were responsible for identifying his needs and getting the local surgery doctor to see him urgently and admitted to hospital. All the staff are responsive and caring. The summer BBQ was excellent and attended by all.

Reply from Sue Hanspaul, Director at Burlington Hall

Many thanks for your review.

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Review from Gail H (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Burlington Hall for nearly two years, during which there have been several changes but the care of the residents has always remained the highest priority. All the staff - cleaners, cooks, gardener, reception plus, of course, the carers are always cheerful, friendly and welcoming.
If I have ever had any concerns about Dad, someone has always been available to discuss those concerns and to reassure me. There is a full activity programme and relatives and the outside community are encouraged to attend a variety of social events.
The front gardens are a delight!

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Review from Stephen G (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burlington Hall is a care home with an emphasis on care. Care is given by carers who actually do care for the senior citizens in the twilight of their lives.


The carers face many daily challenges but above all, they really do care for these people.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Steve


Many thanks for your review for which we are most grateful.
Kind regards

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Review from Margaret C (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall is a well-run care home, from the moment you go across the threshold you are made to feel welcome.


Everyone is so polite, caring and friendly. This comes across in all aspects of the business.


The residents are well cared for and treated like one of their own family.


The rooms

are bright, fresh and well maintained. All residents are encouraged to make them their own.


To smile, and enjoy life is clearly put into practice every day. The wonderful barbecue they put on today was amazing, everyone having fun, dancing and laughing - so lovely to be part of this.


Well done Burlington Hall for all you do. Keep up your amazing work and thank you.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Margaret, Thank you for your very kind review. We were so pleased you were able to make it to the barbecue. We all had a wonderful time.

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Review from Arthur O (Great-Nephew of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for over a 3-year stay and staff were always very attentive to her needs and wishes. I never had any concerns about her care or daily needs being catered for. The staff at all times were very caring and put the needs of the residents at the front of everything. Money was always
being spent on keeping the home clean, tidy and a pleasing and homely environment for the residents. Family and friends were always welcomed and encouraged to spend time at the home, with open days and meals with residents if you wanted to stay. The management also had fantastic family communication, with news letters and updates on any staff or home changes and also encouraged feed back on any area of concern. The home is a short walk to the high street, so you'll often see staff members out walking with or pushing residents in wheelchairs to the various shops or banks to encourage continued independent activity.

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Review from Michael P (Relative of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although a visitor, I was impressed with the friendliness of the staff which started at reception and from there I was impressed with the same from the carers I saw.


The ambience of the establishment was first class and the room (visited was kept and of an acceptable standard).


The person I visited

was very pleased with the all round service and facilities.

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Review from P G (Resident) assisted by family/friend published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made very welcome at Burlington Hall the service was very good and the carers were very polite and respectful. Made many friends and will look forward to going back.

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Review from Brian H (Friend of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2017 our neighbour and friend was admitted into Burlington Hall. I can not praise the staff highly enough also how kind and caring the manager has been. The food is very high standard. And we have always been offered tea and biscuits when visiting. The rooms are also of very good quality. I
would have to say when such bad press is always heard of this care home can hold its head very high. I would like to express my thanks to you all for all your excellent care of our neighbour and friend.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, Brian, for your review. We are most grateful.

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Review from Billy Anne L (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother in declining health settled into Burlington Hall surprisingly quickly. The staff are always very kind and know exactly how to act/react to her to meet her needs. The burden of caring for her has been lifted from me so that I can just enjoy the time I have with her. Now my mother's
health is improving, she is putting on weight, making friends and taking an interest in things. She enjoys activities and there are lots of things going on which stimulate her. Her personal comfort and individual needs are met. She is very happy and I cannot thank ALL the staff enough. The garden is superb, the cleaners keep her room lovely, all the carers are lovely, the food is excellent and the management are always looking to help - it is an excellent home. Thank you.

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Review from Jackie M (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled extremely well since being here. He is calm and contented.
The staff are very patient and caring and make the residents and relatives feel very welcome.
The activities are very good, there is always something to do.
Very happy that dad is being well cared for at Burlington.

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Review from Pam R (Relative of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved to Burlington Hall in December 2015. Burlington Hall had prepared for his arrival which included a two-hour appointment at the hospital prior to arrival. Throughout his stay, our relative was very well cared for. If only there were more care homes with the same ethos.

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Review from Kevin S (Son of Resident) published on 18 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It never easy making a decision to move ones parents from their home to a care home but the staff and the facilities a Burlington Hall made that slightly easier. My mother has been there just over a year now and we are impressed by the caring nature of the staff. They are always available, I have
visited various times of the day and days of the week, and have taken the time to get to know the special needs of my Mum.


The facility is secure, clean and safe. They work well with the local doctors and take care when medications are given.


I would highly recommend.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Burlington Hall is calculated as follows: ( (306 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Hall to verify any information. View our terms and conditions. Burlington Hall has an Enhanced Service - more info.