Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR

Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

Group: Adara Healthcare Ltd

Person in charge: Thomas Parapparambil (Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Hindi, Romanian, Swahili

Single Rooms: 53

Shared Rooms: 0

Rooms with ensuite WC: 53

Weekly Charges Guide: Personal Care Single £780 – £1020 (These prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors free to visit at any time.

Parking:

Own private car park within the grounds of the site.

Latest Care Quality Commission* Report on Burlington Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Burlington Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.54 for Burlington Hall is calculated as follows: ( (140 Excellents x 5) + (102 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 248 Ratings = 4.54

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 16 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Burlington Hall has a Review Score of 9.5 (9.540) from 21 Reviews


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burlington Hall?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burlington Hall

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Staff are lovely. Food is good.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.1 out of 5

I have been very pleased so far with the care my relative has had.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.1 out of 5

When my Dad came into their care 16 months ago he was very angry, distressed and very unwell with his dementia as only just been officially diagnosed. Due to a long 4 month stay in hospital was in a very poor state both physically and mentally, he had lost over 2 stone. Within a few short weeks the transformation had begun, he was much less distressed he was always clean well cared for and we could see his personality reappearing. After each visit, our anxiety became less knowing that with a leap of faith we had picked the right place for Dad. They can't do enough for him and my elderly mother when we visit. They always offer us lunch (if it that time) and Mom and Dad can have a meal together not something we can do for them outside the home anymore. Now 16 months later Dad has put all that weight back on not something we ever expected him to do, it's all down to their love and care for all the residents.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.4 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 05 Apr 2018:

Dear Lesley
Thank you for being such a lovely family and always being supportive to your Dad and the staff at Burlington Hall. We are very grateful for your review. Very Best Wishes Sue

The staff were all really attentive to my mother's needs and generally seemed to care. They had to call the paramedics one night and the care and compassion was exceptional.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.5 out of 5

Sue, Director at Burlington Hall responded to this review on 21 Mar 2018:

Dear Sandra, we are very grateful for your review. Your Mum has been a joy to care for. Very Best Wishes from us all at Burlington Hall.

My nan was very happy here and well looked after. It was a relief to know that she got the care she needed and she was happy. There were lots of social events organised which really suited my nan and the staff are lovely.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.9 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 08 Feb 2018:

Thank you, Emma, for your review. We are most grateful and we will share this with staff.

All the staff at the home (from carers to management) were compassionate, friendly and helpful to my Dad, me and family.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 25 Jan 2018:

Thank you for your review. We are most grateful.

Thank you to all the great staff working over the holidays to care for our loved ones.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   5 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 12 Jan 2018:

Dear Maggie, thank you for your review for which we are most grateful.

On two occasions my father in law was admitted to hospital and the staff were responsible for identifying his needs and getting the local surgery doctor to see him urgently and admitted to hospital. All the staff are responsive and caring. The summer BBQ was excellent and attended by all.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 17 Oct 2017:

Many thanks for your review.

My father has been at Burlington Hall for nearly two years, during which there have been several changes but the care of the residents has always remained the highest priority. All the staff - cleaners, cooks, gardener, reception plus, of course, the carers are always cheerful, friendly and welcoming. If I have ever had any concerns about Dad, someone has always been available to discuss those concerns and to reassure me. There is a full activity programme and relatives and the outside community are encouraged to attend a variety of social events.
The front gardens are a delight!

How likely would you be to recommend Burlington Hall? Likely

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Average Rating:   4.1 out of 5

All the staff are lovely. Very friendly and caring. The home has a welcoming feeling. Lots of activities for the residents and open days for family.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.1 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 11 Oct 2017:

Thank you, Jay, for your review. We are most grateful.

Burlington Hall is a care home with an emphasis on care. Care is given by carers who actually do care for the senior citizens in the twilight of their lives.

The carers face many daily challenges but above all, they really do care for these people.

How likely would you be to recommend Burlington Hall? Likely

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Average Rating:   4.1 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 31 Aug 2017:

Dear Steve

Many thanks for your review for which we are most grateful.
Kind regards

Mum became a resident last November following a spell of hospitalisation. It is fair to say that she took a while to settle in, but after the first couple of months, she was happy to refer to Burlington Hall as home. She is being cared for extremely well and this has taken a lot of worry from me. Mum enjoys the food enormously and looks forward to the activities. The staff are all friendly and caring. The recent Strawberry Fair and BBQ events were very much enjoyed by residents and visitors.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.8 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 29 Aug 2017:

Dear Alison
Many thanks indeed for your review for which we are most grateful.

Burlington Hall is a well-run care home, from the moment you go across the threshold you are made to feel welcome.

Everyone is so polite, caring and friendly. This comes across in all aspects of the business.

The residents are well cared for and treated like one of their own family.

The rooms are bright, fresh and well maintained. All residents are encouraged to make them their own.

To smile, and enjoy life is clearly put into practice every day. The wonderful barbecue they put on today was amazing, everyone having fun, dancing and laughing - so lovely to be part of this.

Well done Burlington Hall for all you do. Keep up your amazing work and thank you.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 21 Aug 2017:

Dear Margaret, Thank you for your very kind review. We were so pleased you were able to make it to the barbecue. We all had a wonderful time.

My aunt was a resident for over a 3-year stay and staff were always very attentive to her needs and wishes. I never had any concerns about her care or daily needs being catered for. The staff at all times were very caring and put the needs of the residents at the front of everything. Money was always being spent on keeping the home clean, tidy and a pleasing and homely environment for the residents. Family and friends were always welcomed and encouraged to spend time at the home, with open days and meals with residents if you wanted to stay. The management also had fantastic family communication, with news letters and updates on any staff or home changes and also encouraged feed back on any area of concern. The home is a short walk to the high street, so you'll often see staff members out walking with or pushing residents in wheelchairs to the various shops or banks to encourage continued independent activity.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.7 out of 5

I was made very welcome at Burlington Hall the service was very good and the carers were very polite and respectful. Made many friends and will look forward to going back.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.1 out of 5

In March 2017 our neighbour and friend was admitted into Burlington Hall. I can not praise the staff highly enough also how kind and caring the manager has been. The food is very high standard. And we have always been offered tea and biscuits when visiting. The rooms are also of very good quality. I would have to say when such bad press is always heard of this care home can hold its head very high. I would like to express my thanks to you all for all your excellent care of our neighbour and friend.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   5 out of 5

Sue Hanspaul, Director at Burlington Hall responded to this review on 02 Jun 2017:

Thank you, Brian, for your review. We are most grateful.

My 84-year-old mother in declining health settled into Burlington Hall surprisingly quickly. The staff are always very kind and know exactly how to act/react to her to meet her needs. The burden of caring for her has been lifted from me so that I can just enjoy the time I have with her. Now my mother's health is improving, she is putting on weight, making friends and taking an interest in things. She enjoys activities and there are lots of things going on which stimulate her. Her personal comfort and individual needs are met. She is very happy and I cannot thank ALL the staff enough. The garden is superb, the cleaners keep her room lovely, all the carers are lovely, the food is excellent and the management are always looking to help - it is an excellent home. Thank you.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   5 out of 5

Although a visitor, I was impressed with the friendliness of the staff which started at reception and from there I was impressed with the same from the carers I saw.

The ambience of the establishment was first class and the room (visited was kept and of an acceptable standard).

The person I visited was very pleased with the all round service and facilities.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.4 out of 5

My father has settled extremely well since being here. He is calm and contented.
The staff are very patient and caring and make the residents and relatives feel very welcome.
The activities are very good, there is always something to do.
Very happy that dad is being well cared for at Burlington.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   5 out of 5

My relative moved to Burlington Hall in December 2015. Burlington Hall had prepared for his arrival which included a two-hour appointment at the hospital prior to arrival. Throughout his stay, our relative was very well cared for. If only there were more care homes with the same ethos.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.5 out of 5

It never easy making a decision to move ones parents from their home to a care home but the staff and the facilities a Burlington Hall made that slightly easier. My mother has been there just over a year now and we are impressed by the caring nature of the staff. They are always available, I have visited various times of the day and days of the week, and have taken the time to get to know the special needs of my Mum.

The facility is secure, clean and safe. They work well with the local doctors and take care when medications are given.

I would highly recommend.

How likely would you be to recommend Burlington Hall? Extremely Likely

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Average Rating:   4.4 out of 5

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