Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.9 93 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anda Marin (Manager)

Local Authority / Social Services

Admission Criteria

  • Prior to admission we are carrying out a pre-assessment .
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Visitors free to visit at any time.

Parking

  • Own private car park within the grounds of the site.

Burlington Hall Reviews (93)

Total of 93, showing 41-60
9.9

Burlington Hall has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Hall has 93 reviews.

Overall Experience

  • 77
  • 16
  • 0
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Date Published

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Review from Ed G (Grandson of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to express my thanks for the staff at Burlington Hall, and the place itself. Everyone you talk to is polite and caring, whether it be the staff or the other residents. The atmosphere there was lovely and am so grateful for all that they did.

Reply from Sue Hanspaul, Senior Manager at Burlington Hall

Thank you for your very kind review. Your Grandad was a very special gentleman - You are blessed. You brought your loving energy and thank you for making that difference.
God bless you and please keep in touch.

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Review from F G (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad received fantastic care in Burlington Hall. The leadership is expert, compassionate and caring and this filters down throughout the team. All staff were absolutely amazing and in the short time my Dad was there, we grew close to them all. The respect they showed my parents, kindness and compassion,
attention to detail and nursing standard care was outstanding. We will always remember them.

Reply from Sue Hanspaul, Senior Manager at Burlington Hall

Thank you so much for being such a wonderful devoted family. You brought much love to Dad for which he was most grateful.
Our gratitude to you for being part of the Burlington team and working with us when Dad came to the end of his life and left us all peacefully.
Much love to you.

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Review from R P (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care for my father. Exceeded any expectation I had, can wholeheartedly recommend.

Reply from Sue Hanspaul, Director at Burlington Hall

Your Dad was a real hero - we all loved him. We will miss Dad and we will miss you and Mum visiting Dad. Thank you for having been a fantastic family - God bless x

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Review from J S (Regular Volunteer) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience overall. The staff at all levels are caring and supportive. Games, activities fun and positive.
I am now a volunteer at Burlington Hall.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kind review and thank you for being such a fantastic Volunteer. You bring so much to Burlington Hall Family- its lovely staff and residents. God bless you and much gratitude.

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Review from Lisa S (Daughter-in-law of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my In-Laws were in Burlington Hall until my mother-in-law recently passed away. They take such great care of everyone in there making sure they are well cared for medically and emotionally and keep us well informed. They make us feel at home when we visited and now take great care of my father-in-law
and understand his loss. Everyone is treated with the greatest of respect and keep them well entertained. The manager and all the staff are wonderful and so friendly you never feel like a burden. We are so glad we chose this care home and would recommend it to anyone.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your very kind review and we are truly sorry for the loss of your mother in law - we miss her. Your Father in law is a beautiful, beautiful kind, cultured gentleman. We all adore him. Much love to you and your lovely family. From Sue, Anda and all Staff at Burlington Hall.

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Review from A H (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are very good, caring and always ready to help. My mother is happy and well entertained through a variety of activities. I can rest assured that she is secure and safe in this environment. All her needs are met physically, medically and mentally. The care team go that extra mile to keep
the residents happy and healthy. It is a happy and healthy care home. They have done a great job during this covid19 situation.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your review. Your Mum is very dear to us and thank you for being a lovely daughter and also for all the support you have given us through the pandemic phase.
We are most grateful.
Sue, Anda and our Burlington family.

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Review from M C (Brother of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is about the lockdown under these challenging circumstances. Since March, our resident has been kept safe and well. Communication is always good if any problems occur. You and your staff have had a very extraordinary challenge, and I thank you for your dedication and hard work.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being a lovely supportive family not only to your brother but also to all staff at Burlington Hall. We are most grateful, The Burlington Family.

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Review from D P (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not seen my mother since lockdown so my review is somewhat limited. From our phone conversations she seems quite happy, loves the rabbits!

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, David, I appreciate you live away. Your Mum is a sweetie and we all adore her.


Very best wishes from The Burlington Family.

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Review from A F (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall is always very clean, warm and inviting. The staff are always very helpful, warm and welcoming. The care home is very well managed with patient care in mind. Excellent staff who are caring and quick to sort out any issues. Link with the local Doctor's Surgery is excellent and any health
issues are rapidly dealt with. Individual rooms are kept very clean, are well furnished and maintained. Food and drink are excellent and mealtimes are always looked forward to by my father-in-law.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much. Your Dad is very much our man about the House, enjoying his walks and loving the garden and being blessed with such a caring family. We send you our love and best wishes. The Burlington Family.

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Review from Alan G (Husband of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia but has settled in quickly and seems very happy and well cared for and feels secure. Staff are well organised and trained and have a good attitude to residents who they treat well and cheerfully. Very impressed with the way the home has handled the
coronavirus.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your kindness and support to our wife and also to all our caring dedicated staff.


God Bless


Anda and all staff at Burlington Hall.

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Review from W V (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home now for over 5 years and in her 98th year. We have seen changes in management over the years and the present manager is showing good leadership bringing the best out of the caring team. My mother is happy, always smiling which is due to the very caring staff at the
home.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your review and also for being part of the Burlington Family. We are grateful that you and your family are always very supportive to Mum and us. We thank you for your kindness. Very best wishes Sue, Anda and all staff at Burlington Hall.

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Review from G E (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, caring and unpretentious home-from-home. My mother was a resident for almost 5-years and was always treated with great respect, dignity and love. Being an independent lady she often preferred to spend much of her time in her room, enjoying TV and visits from family and friends, though other
activities were always offered. She was never far from social interaction with staff popping in with drinks, snacks and for a chat - She never felt lonely or neglected. Medical care when needed was always swiftly and efficiently arranged. In the last 6 months of her life, she was bed-ridden but her personal care was always carried out with great respect and dignity. In her final few weeks, staff were supporting her and the family with unfailing love and devotion. Wonderful, wonderful home.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kindness and your friendship.
We do miss your Mum, and we miss you and your family visiting us.
God bless - love always from all of us at Burlington Hall.

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Review from Jacquie M (Sister-in-law of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes in our area we chose Burlington Hall for our relative. It is attractive both inside and out and the staff are warm and welcoming. The rooms are of a reasonable size and are all ensuite and we were able to furnish it with her personal belongings. The food is excellent and
to a high standard with a good choice and all meals are made on the premises by the resident chef from fresh produce. We were informed that none of it is frozen! There are a variety of activities both morning and afternoon which the residents are encouraged to join and also special events which they hold outside with entertainers and barbecues. Unfortunately, our relative was only there for two years but we could not have chosen a better place for her to be cared for and we are very grateful for the care and kindness shown to her by the staff and management.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you. Your kind words are much appreciated. We miss your sister-in-law and we miss you and your dear husband visiting us and always being so supportive. Thank you for being a good friend to us all at Burlington Hall and also such a caring relative. God bless.
Burlington Hall family.

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Review from Deborah L (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly eight years Burlington Hall has provided exemplary service in the care of my Alzheimer's afflicted mother. Changes in management have not impaired the level of service, nor the culture which can be summarised as "working as a team, stronger together"! In the midst of this pandemic, my mother
has not only stayed healthy but also put on weight - a testament to the care and consideration delivered.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your very kind comments - we are most grateful and much appreciated. From the manager, and all our staff at Burlington Hall.

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Review from S P (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in Burlington Hall 2015-2020 with dementia and mobility issues. A little more affordable than other homes in the area but he received very good care with good food. Despite not being a nursing home, they nursed Dad at the end of life and fed him. The front of the home always lovely with many
flowers. Purpose-built with sensible shaped airy rooms. Never charged for extras except for reasonably priced hair cuts and chiropody. There was a TV provided in his room, they even had it repainted. Eye tests and flu jabs arranged as appropriate. Good relations with local GP's. Fee reviewed annually (never more) and rises were not excessive.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you.
We miss your Dad very much and we miss you visiting us.
Best daughter, God bless.
Sue and all staff at Burlington Hall.

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Review from Peter S (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care throughout the six years she was in Burlington Hall. From the day she arrived, it was absolutely the right place for her to be. She remained content in one of the pleasant, purpose-built rooms and my brother and I never had any significant concerns about her welfare.
The current manager cares deeply and seems to be well-liked and respected by the staff, who are generally excellent. In short, I can recommend Burlington Hall wholeheartedly and without reservation.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you very much for your review.
We all miss your Mum - our lady with a beautiful smile and a very generous nature.
Sue

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Review from J G (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I have been here I have been very well looked after.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you.
You are a star. Much love from all of us.
All staff at Burlington Hall.

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Review from J B (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my experiences have been extremely good.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your very kind review, from all the staff at Burlington Hall.

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Review from Tony C (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. All very helpful. Nice surroundings. Excellent accommodation.

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Review from C B (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, with kind and caring carers and staff. Everyone interacts with the residents making them feel at home. New management is a breath of fresh air and will, no doubt, improve things even more!

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being a very supportive family to your Mum and also to our dedicated staff and manager. We are most grateful.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Burlington Hall is calculated as follows: ( (306 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Hall to verify any information. View our terms and conditions. Burlington Hall has an Enhanced Service - more info.