Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.9 93 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anda Marin (Manager)

Local Authority / Social Services

Admission Criteria

  • Prior to admission we are carrying out a pre-assessment .
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Visitors free to visit at any time.

Parking

  • Own private car park within the grounds of the site.

Burlington Hall Reviews (93)

Total of 93, showing 61-80
9.9

Burlington Hall has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Hall has 93 reviews.

Overall Experience

  • 77
  • 16
  • 0
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Date Published

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Review from Susan (Niece of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her final time in the peace and care of Burlington. All the staff there were so kind and thoughtful, not just to her but also to our family. It was so reassuring to know she was being so well looked after so well.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much, Susan, for your kind words. We appreciate very much that we have had great support from you both and we hope to see you again. Wishing you all the best to you and your wonderful family!

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Review from Carol M (Friend of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here almost two years now and was unsettled at first understandably, but with love, care and utmost patience from all staff she is now settled and happy, and in better health and general condition than ever, best move ever when she came here.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being so kind and supportive to our lovely resident and Burlington Hall.

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Review from Roger P (Nephew of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and aunt were resident at Burlington Hall for over three years. We found the standard of care extremely high due to the excellent and caring staff. His home is very modern with good amenities and the quality of food is high.

Reply from Sue Hanspaul, Director at Burlington Hall

Lovely Dad - Lovely Aunt - lovely Family - thank you.

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Review from Sue M (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, spacious care home with good sized en-suite rooms, dining room and well-tended garden areas. Friendly, caring and welcoming staff. My mother was resident here for several years.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you Sue.
Lovely Mum, blessed with a lovely family. Best wishes Sue H.

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Review from Sandra T (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy living in Burlington Hall. He was well looked after. The staff were all very kind to him. The food was good and he felt very at home there.
The staff were always friendly towards me and happy to help in any way.
Nothing was too much trouble. The gardens were well kept and
used on many occasions for outdoor activities.

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much for your kind words Sandra.

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Review from A P (Wife of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone friendly and helpful from day 1.
Management, carers, all staff are excellent.
My husband loved being taken out for a coffee, a thoughtful act.
Doctor and nurse sent for when necessary.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Ann, thank you for your very kind words. It is always a joy to welcome you at the home and to look after your dear husband. Best wishes.

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Review from S H (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend at Burlington Hall 2-3 times a week for the past 3 months. On every occasion, I have found the staff from reception to carers to be wonderful. They are all extremely kind, friendly and most attentive to their charges' needs.

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Review from C S (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are most important - Burlington Hall has five stars for this. The exterior is enhanced by colourful and beautifully maintained gardens. The interior is fresh and clean, and the staff are welcoming, cheerful and polite. The rooms are light and airy, and many have garden views. The lounge
is ideal for those residents who wish to socialise and enjoy their meals with others. The staff take every care to ensure residents are comfortable and content and are always there to provide support and assistance when needed. Care plans are structured for each individual, whereby a familiar routine will help a resident feel at home. Family input, as far as likes and dislikes are concerned, is welcomed. My Father spent nearly 3 years at Burlington Hall, where he was comfortable, safe, beautifully cared for - and most importantly of all - happy. Would I recommend Burlington Hall? Yes, of course, I would!

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much for your kind words Chloe. But it was our pleasure to know and look after him.

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Review from Lesley C (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Burlington after spending 4 months in hospital, he was very confused, had very challenging behaviour and had lost a lot of weight. This was supposed to be for a few weeks while we tried to find him a home closer to my brother, due to his complex needs and behaviour this was proving
to be difficult. In just a few short weeks we noticed a huge change happening with Dad and although it was not within our search area we decided we had found the perfect fit for him. The staff at Burlington very quickly became part of our family, their care was amazing, it was as if Dad was their Dad, from the chefs who cooked amazing food (he put all his weight back on) right through to the carers who made it their mission to get to know each resident and their needs and wants. They welcomed my mother who’s 90, that she was able to sit and have a meal with Dad was special and they always kept us up to date on everything. Anyone who chooses Burlington for a relative will not regret their decision.

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Review from Sue M W (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our heartfelt appreciation to the Burlington Hall staff for their expertise and loving care. Our elderly father spent two very happy years there.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kind words. It was a pleasure looking after your Dad.

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Review from Gita R (Friend of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I took a neighbour to visit her mother who was being cared for. I found the atmosphere at Burlington Hall to be very calm. The place seems orderly, clean and organised. I was particularly pleased with the friendly welcome of the member of staff who greeted us.

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Review from Joanna H (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring place. Plenty for clients to do. Clean, and the food is very good.

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much, Joanna, for your kind words.

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Review from Annie H (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been residing at Burlington Hall for the past 18 months. From the moment she arrived, Mum was given the warmest welcome, as are family whenever visiting. The care, kindness and attention that is given is exceptional, along with the daily varied activities, which are fun and enjoyable, should
residents wish to partake.
If you are looking for a care home, I would look no further.

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Review from Mrs M (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention given to my mother. Simple things like providing her with music and allowing her to sit in the office where she could chat to staff made all the difference to her stay. It was these personal touches that made the difference in her recovery during her temporary
stay.

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Review from Jay C (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Burlington Hall since February 2017. Initially he was in for respite care while we were away. Dad was very comfortable there and wanted to stay. All I can say is he has certainly improved in his health and his attitude. He likes the interaction with the staff and other residents.
The staff are always helpful and welcoming. My Dad turned 90 this month and the Home had a party for Dad and everyone went to so much trouble to make it special. The manager and the entertainment supervisor along with the kitchen staff and carers went out of their way to make it special. There are things for the residents to do each day and you always feel welcome.


They do special days for the residents and today was a BBQ. Once again they made a fabulous party atmosphere for all. Extra staff were in to help with serving all the residents outside in the sunshine, with a DJ and raffle. Everyone had a super time. And guests are made to feel welcome.

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Review from C B (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. Food is good.

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Review from Lita B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased so far with the care my relative has had.

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Review from Sandra P (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all really attentive to my mother's needs and generally seemed to care. They had to call the paramedics one night and the care and compassion was exceptional.

Reply from Sue, Director at Burlington Hall

Dear Sandra, we are very grateful for your review. Your Mum has been a joy to care for. Very Best Wishes from us all at Burlington Hall.

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Review from Emma B (Granddaughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was very happy here and well looked after. It was a relief to know that she got the care she needed and she was happy. There were lots of social events organised which really suited my nan and the staff are lovely.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, Emma, for your review. We are most grateful and we will share this with staff.

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Review from Eddie W (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home (from carers to management) were compassionate, friendly and helpful to my Dad, me and family.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your review. We are most grateful.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Burlington Hall is calculated as follows: ( (306 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Hall to verify any information. View our terms and conditions. Burlington Hall has an Enhanced Service - more info.