Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.9 93 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Anda Marin (Manager)

Local Authority / Social Services

Admission Criteria

  • Prior to admission we are carrying out a pre-assessment .
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • Visitors free to visit at any time.

Parking

  • Own private car park within the grounds of the site.

Burlington Hall Reviews (93)

Total of 93, showing 21-40
9.9

Burlington Hall has a Review Score of 9.9 (9.853) out of 10, based on 30 reviews in the last 2 years. Over all time Burlington Hall has 93 reviews.

Overall Experience

  • 77
  • 16
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Date Published

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Review from Lin V (Regular Volunteer) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum was here for nearly 6 years before passing away in November 2020. During that time we could not fault the care and compassion extended to her and to us! We now feel very privileged to be welcomed as volunteers and be surrounded by such lovely staff and residents where we will strive with
them to continue their core values and you will be welcomed to the Burlington Hall Family.
Built on trust, kindness and respect where we all love to spread happiness with everyone.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you. Mum was such a beautiful lady and we are honoured that you have chosen to remain part of our Burlington family. Thank you for everything you do for Burlington and its residents.

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Review from G S (Friend of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was welcomed into Burlington Hall under stressful circumstances in early June 2023 and has received exemplary care and consideration since arriving. All of the staff follow their manager's lead in their welcoming, patient and efficient care and support to residents. They are considerate and
pay attention to individual residents' needs and requests and offer smiles and refreshments to visitors and residents alike. Kindness, respect and nurturing care are shown each day, despite the variety of challenges that are dealt with both day and night. Thank you to you all.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your lovely words. We love seeing you around the home with your friend. You are a great help and pleasure to Burlington Hall! Kind regards, Anda.

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Review from Julie T (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum has received since arriving at Burlington Hall has been exemplary and I cannot stress enough how happy both Mum and I have been with her care. The whole team make her as comfortable as possible as they can and help her in every way.

Reply from Anda Marin, Manager at Burlington Hall

Dear Julie, thank you for your kind words. We love having Mum with us, she is a pleasure to our home. We love to hear that both you and Mum are happy. Kind regards, Manager.

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Review from Diana R (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who suffers from dementia, has been a resident of Burlington Hall for 18 months. His carers are so loving and gentle as well as being efficient and organised. The manager and her team make sure everything runs smoothly and make every effort to make Burlington feel like home for both residents
and visitors. It is always clean; food excellent. I have no complaints.

Reply from Anda Marin, Manager at Burlington Hall

Dear Diana, thank you so much for your kind words and for always making us feel appreciated. We love looking after your husband and seeing you and your lovely family every day.

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Review from Chris B (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have found Burlington Hall to care for our 95-year-old mum. Using Burlington Hall for respite care, we were very happy for her to become a permanent resident five months ago. Burlington Hall has matched and exceeded our expectations. All staff are very caring, friendly, and dedicated
and provide a very warm, homely environment. The varied activity schedule perfectly suits Mum's needs with physical exercise, bingo and creative crafting along with much-enjoyed music and dance (staff quickly recognised Mum's love of dance). Staff make our visits to see Mum a real pleasure with so many friendly faces welcoming us. Our particular favourite places in the home are the bridge and for larger family visits the cosy family lounges. The manager and her team have been exemplary with great open communication channels in place, resolving issues efficiently. Burlington Hall staff were very efficient at taking over all of Mum's needs including GP, dentist, chiropody, hair and nails. We have no hesitation in recommending Burlington Hall.

Reply from Anda Marin, Manager at Burlington Hall

Dear Chris, I can not express our gratitude for your lovely review. We are so happy how your mother has settled and she is very loved by everyone at Burlington Hall. We hope that you enjoy reading the newsletter and seeing how she enjoys the daily activities.

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Review from Laura G (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so well looked after and all the staff are absolutely amazing. The management obviously care more about their residents than a lot of other care homes. We honestly cannot fault the care my father receives. One of the residents recently died and the staff were all very sad, which shows how
invested they are in the people they care for. I would highly recommend this care home to anyone who is looking for a care home for relatives or themselves. We also, as visitors, feel like part of the family.

Reply from Anda Marin, Manager at Burlington Hall

Dear Laura, thank you very much for your lovely comments. We love to look after your father. It is a pleasure to have him with us at Burlington Hall. We love to see you and your family visiting on a daily basis.

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Review from Jill B (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Burlington Hall is a welcoming, warm environment. All the staff are helpful and considerate and are always willing to help. The carers seem to be genuinely fond of their residents, responding readily to their needs.

Reply from Anda Marin, Manager at Burlington Hall

Dear Jill, thank you very much for your feedback. I was happy that we had the chance to speak about the rating that you have given us and I have taken in consideration all of your comments. I have discussed with the chef and together with the residents, we will review in our next residents' meeting (1st February) to find out their thoughts on the menu. We appreciate very much all the comments and we like to improve our standards on a daily basis. A member of staff will send you monthly collages with Mum's participation in our daily activities. Please feel free to continue to update us with any of your thoughts at any time. Thank you.

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Review from N W (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall provides excellent care for my father. The staff are caring and considerate and treat him with respect at all times. They support our wish to be involved with his care when we can (for example, helping him if we visit over a mealtime) but we are also secure that when we are not there,
the quality of care remains the same.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your kind words. We love to have Dad here with us! We are extremely happy that you feel involved within Dad's care, this is a huge feeling that we like to have at Burlington Hall.

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Review from Iain M (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Burlington Hall because following an initial visit, in comparison to some other care homes, we left with a feeling of strong, active leadership and a sense that the staff genuinely cared for the residents.
The reality has been even better than we had hoped - I’m reassured by my father’s endless
praise of the staff who care for him and, that following bereavement, he has finally begun to find peace and engaged positively with his new community.

Reply from Anda Marin, Manager at Burlington Hall

Dear Iain, thank you for your kind words, we really appreciate your comments. We are glad that Dad has settled in well, it is great to see that Dad has made many great friendships since coming to Burlington Hall.

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Review from Stephen L (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Burlington Hall for just over a year now and to be honest with you, I can’t fault the place in any way, she’s really happy. I feel very welcome there, the manager and her team do an amazing job and the place has a very friendly and upbeat feel to it. I would recommend
this place to anyone.

Reply from Anda Marin, Manager at Burlington Hall

Dear Stephen, thank you for your heartfelt words, we love to have Mum with us at Burlington Hall. We are glad that she is very happy here, we love to see her smiling!

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Review from A S (Daughter of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after very well and treated with patience and kindness and is very happy living in Burlington Hall. The staff are always on hand to discuss any matters that arise. With regards to value for money, I am not in a position to compare with any other care homes.

Reply from Anda Marin, Manager at Burlington Hall

Thank you so much for taking the time to leave us this lovely review. We thank you kindly for your continued love and support and we are delighted that your mother is happy here at Burlington Hall.

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Review from J B (Niece of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the atmosphere very positive at Burlington Hall where my elderly aunt has been a resident since December 2019. Although she is suffering from dementia and can be difficult at times, the staff are extremely kind and manage her daily living in a respectful way to make her as happy as possible.
They are always welcoming when I visit and keep me informed when necessary about changes in her health and wellbeing.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much for your kind words. Your niece is a very special lady and we all care for her very deeply here at Burlington Hall.

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Review from H O (Wife of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident in Burlington Hall for the past two years. He has vascular dementia and is not always the easiest of men to care for. I am so impressed with the patient way in which he is dealt with by the staff who care for him, especially when he isn't very cooperative. The staff are
always very welcoming and make sure that we are given any information about his behaviour since the previous visit. In the early days, he would spend time in the lounge with other residents and staff; a very pleasant experience, as one could watch the interaction between residents and staff and sometimes share in the fun. However, he is now very much a recluse, spending most of his time in his room, including meal times. The staff treat him and I with dignity, remember my preferences in hot drinks and go out of their way to make sure I still feel part of his life.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much for your lovely words and continued support at Burlington Hall, not just from yourself but you family too. We care a lot for your husband as we can see you do too and want nothing more than to continue to make his stay here as pleasant as possible.

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Review from Phil M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently been moved to a nursing home, as her care needs have become too complex for Burlington. However, in the (almost year) that mum has been a resident of Burlington, I have nothing but praise for the staff and the care provided for mum. The Dementia ward which my mum was on was very pleasant,
I particularly liked spending time with mum on the bridge section, which was very light, and had a relaxed feel to it. We found the staff very welcoming on our many visits, they would always ask if we wanted a cup of tea/coffee and biscuits. The care home provides a tranquil setting for its residents, Woburn Sands is a very nice area, and the Dementia ward being set back from the main road means it is void of traffic noise, and you can hear the birds chirping if the window is open. I would like to take this opportunity to again thank all of the staff at Burlington for their professionalism and dedication and would recommend this home for anyone looking for Dementia care for their loved ones.

Reply from Anda Marin, Manager at Burlington Hall

We are most grateful for your review. We thank you for always having been supportive not only of your mum but also of all of us. We will remember you and your family with much fondness and love.

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Review from Glenis H (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this amazing care home. My brother entered Burlington Hall on the 3rd June, due to being unable to live on his own any longer. He was 89 years old. The owner, manager, and all the staff made both him and myself feel so very welcome and he settled in very quickly. He kept saying
nothing was too much for them and always saying how good the food was and praising everyone. Unfortunately, he began to deteriorate quite quickly. This was when I saw the other side of the care and everyone went over and above the care he should have received. He was taken into hospital and died there on July 28th. I cannot praise everyone at Burlington Hall enough for making my brother's last days so very happy. I will never forget your kindness and intend to keep in touch. God bless you all.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your very kind words - we are most grateful. You have been a great family and your brother was an absolute gentleman.
We all adored him. Much love from us all.

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Review from Jackie R (Partner of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful partner was in Burlington Hall sadly only for three weeks before he passed away in January 2022. In that three weeks, they showed him and myself so much kindness, support and love, which we can never thank everybody so much for. They were all simply the best, well done, a great team. Take
care, all the best, everybody.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you for all your support. We miss you both and it would be lovely to see you again. Please pop in for a coffee whenever you have time.


Sandy and the Burlington Hall Team

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Review from Robert R (Son of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic caring staff who make Burlington Hall a great home for my mother. She is very happy there and always compliments the staff which in itself is the best endorsement.
I’ve had to chase a few key items like the toilet flush and phone not working which is frustrating and has affected my scoring
to reflect this.
However, on balance, my mother's day-to-day care is what matters most and this is carried out very well. I can’t fault the staff and all they do to make my mother very comfortable and looked after - thank you.

Reply from Sue Hanspaul, Manager at Burlington Hall

Thank you so much for your very kind review and thank you for being such a lovely, supportive family. We are blessed having good, kind staff and are grateful for the appreciation.

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Review from J B (Friend of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest friend was at Burlington for three months last year and was looked after so well! She was made very welcome and could have had a lovely life there but after her beloved partner passed, she gave up on life! The staff were so caring and tried in vain to get her to eat, nothing was too much
trouble!

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Review from Dawn M (Daughter of Resident) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support given to my father is exceptional. I am so thankful to everyone at Burlington Hall for everything they do for his health and welfare and also for their support in keeping me updated on Dad’s wellbeing when I call from overseas. From pet therapy to amazing activities
as well as great food and lovely cakes, Burlington Hall is a very happy place to be!

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Review from J F (Friend of Resident) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home. Full of wonderful staff and residents. The staff clearly care for all the residents. The atmosphere is loving too. Food is good and residents choose other options if they want them. Lovely home from home.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Burlington Hall is calculated as follows: ( (306 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

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Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Hall to verify any information. View our terms and conditions. Burlington Hall has an Enhanced Service - more info.