Tickford Abbey

Priory Street, Newport Pagnell MK16 9AJ
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9.7 40 Reviews
  • Tickford Abbey, Newport Pagnell
Tickford Abbey is a calming, comfortable and happy care home that delivers excellent residential and specialist dementia care in two separate and self-contained areas with their own bathrooms, bedrooms, dining rooms and lounge areas.

The home is a lovely marriage of old and new of traditional and contemporary. From the outside, it is a majestic listed building with stunning grounds and gardens complete with pond and all-weather decking area. Inside it is full of the character and charm you would expect, when you see the outside, but due to the full and sympathetic renovation work, it has all of the facilities you would expect in a modern quality care home.

There are a number of bedrooms with sizes and styles to suit everybody’s personal tastes and care needs. With opportunities to really stamp your personality and style on the rooms, they quickly feel like home to new residents. This settling in period is made even more positive with the attentive staff and existing residents making sure everyone has a really special first day.

As well as stimulating activities, Tickford Abbey's good links with the community outside the care home, ensure the residents can look forward to regular interesting visits to the home from a whole host of speakers and entertainers.

Residents at Tickford Abbey enjoy the no-nonsense home cooked food that the generation has always sworn by. Traditional food that the residents recognise and have eaten and cooked all their lives is on the menu with enough variety and choice to satisfy everyone. As with everything else in the home, resident feedback is essential to the menu planning ensuring that they are satisfied every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1130 – £1785
  • Self-Funded Residential Dementia Care: £1130 – £1785
  • RESPITE Self-Funded Residential Care: £1130 – £1785
  • RESPITE Self-Funded Residential Dementia Care: £1130 – £1785

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Tickford Abbey to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Patricia Laing (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (12)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Tickford Abbey Reviews (40)

9.7

Tickford Abbey has a Review Score of 9.7 (9.664) out of 10, based on 7 reviews in the last 2 years.
Over all time Tickford Abbey has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tickford Abbey
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Review from Jenny M (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really pleased with the overall care my mother receives and I'm kept well informed.
The activities within the home are varied and in particular the garden party which is held twice a year is amazing and a great opportunity for friends and family to gather.
Food is varied and nutritional and the
home is always clean.
The grounds are beautiful and well tended.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for your wonderful comments. I will ensure the staff see your feedback. The staff all enjoy putting on the garden parties along side our volunteers

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Review from Gemma B (Daughter-in-law of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough of the incredible care and compassion shown to my mother-in-law during a 6 month stay at Tickford Abbey. From the moment she arrived, the staff made a genuine effort to get to know her as an individual and she settled quickly.


We were impressed by the amazing range of

activities and events for the residents. From arts and crafts to music sessions and outings, there was always something happening! Plus, being able to see these activities on Tickford's wonderful social media page meant so much to us as family members who live some distance away.


The care and support provided by the home manager and all of the staff was outstanding, particularly during the more challenging moments. Their patience, empathy, and understanding was always evident particularly helping us all navigate the waters of an Alzheimer's diagnosis. We would like to extend our thanks to everyone there.
We wholeheartedly recommend Tickford to anyone seeking exceptional care for their loved one.

Reply from Pat Laing, Manager at Tickford Abbey

Hi Gemma thank you for your kind comments. I will ensure that the staff see your review.

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Review from Andrew L (Son of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father went into Tickford Abbey for 2 weeks to recuperate. After 2 weeks Father was looking more healthier and happier than he has for years and wanted to stay full time, which the staff are helping make happen. This isn't surprising, due to from the minute my Father and I walked into this wonderful
Home, the staff made him feel like a guest not a patient. You can tell the staff enjoy their work and being here by the way they are with all the residents and the way they treat each other, it is wonderful to see and made me feel we have done right by intrusting them with Father. I can not thank them enough for the turn around in my Father's physical and mental heath, if I had not seen this with my own eyes I wouldn't have believed it. Whenever we go to see my Father we are made to feel welcome. Father always now has something new to tell me in what he been up to, from getting the questions right in the quiz, to see the pony's! Happy home, happy Father, happy life! Thank you.
Reply from Shona King, Director of Business Development at Tickford Abbey

Thank you very much for taking the time to write your lovely review of Tickford Abbey. Out team are committed to delivering the highest quality of care to our residents and their families, and your positive feedback is incredibly rewarding, I will be sure to share it with them. We are delighted your father feels so settled, and is both enjoying, and thriving in his new home.

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Review from Yvonne B (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
With a spacious room overlooking the beautiful gardens for our dad the atmosphere here is more in keeping with a nice hotel than a standard care home. The manager and team have taken the time to assess the rapidly changing needs of our dad and advise and support us (his daughters). The staff are amazing,
very caring, always friendly and respectful. Visitors and family are always welcomed. A lot of thought is put into the many stimulating activities offered encouraging interests and interaction for the patients. Similar attention is given regarding meals, with nice menu cards issued and offering good home cooking. 'Famileo' is the newest concept offered where family members can post photos and send messages which their loved one receives fortnightly as a personal newspaper. Our dad appears to have settled in to the new surroundings remarkably quickly and if I have any regrets it is that we couldn't persuade him to make this decision at a time when he would have benefited from it more.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you Yvonne for your comments, I will share your kind words with the team.

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Review from T C (Nephew of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we feel there could be no better place for my uncle to be cared for than at Tickford Abbey. The staff are always cheerful and available. They pay attention to the small things that make a big difference to each resident. The smaller scale of the home and the non-profit ethos are really
felt. The place is full of warmth, music, colour and cheer. There's always some activity or another in progress or coming up on the planner. The old abbey building and the gardens are full of character. A warm and caring atmosphere that makes you smile.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for your positive words; we really appreciate this as a team at Tickford Abbey.

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Review from J H (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is generally happy here she likes the food and the staff. The home is very warm and homely and the room is tidy and clean. If any issues are raised they are health quickly and satisfactorily.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for your comments. I will pass them on to the team.

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Review from S T (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot speak highly enough about Tickford Abbey. The manager and her team take great care of our dad. They are caring, supportive and kind and have taken the time to get to know him and us, his family. They supported Dad perfectly with his two recent cataract operations and were on hand to take him
to a blood test when we couldn’t make it. He is treated at all times by everyone with dignity and respect. They go above and beyond in every way. They put on an excellent Coronation party and a Birthday party for one of the residents, this last weekend was lovely, both with fabulous food and entertainment in a huge marquee on the lawn, a lovely setting with lovely people. We recommend Tickford Abbey 100%.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for the lovely comments I ensure the the team hear them.

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Review from C P (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum unfortunately had to go into respite care the week before COVID lockdown, so sadly respite became permanent. It was a really hard time for everyone, the home did an amazing job of protecting and caring for residents whilst under such huge pressure, with poor support. We were overjoyed when we could
visit, my first visit with my sister was something we'd been really worried about, and built up over time- we needn't have worried. It was clear that, whilst her condition has worsened, she's well looked after and happy, had bonded with staff members, and was comfortable where she was. It's lovely to see the same staff each time; care often has a high staff turnover, having a negative impact on residents. The staff are always lovely, her face lights up when she sees her favourites! I love to see the activities online, it's reassuring to see residents having fun and well cared for when I'm too far away to visit. What we're seeing gives us confidence in Mum's care- thanks for all you do.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for your wonderful words. I will ensure the staff see your review.

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Review from Vimal G (Son of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident now for almost three years and he is always well looked after. The managers always respond and deal with any queries or issues we raise. The staff are all excellent and always willing to help. The regular activities have kept my father active and have found a new interest
in art, this really helps take his mind off from his early signs of dementia and paranoia. Overall, very pleased with the care from all the staff and the managers.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for your positive words, we really appreciate this as a team at Tickford Abbey.

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Review from Julie C (Daughter of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad moved into Tickford Abbey, late last year, he has received outstanding care. All the staff are friendly, welcoming and respectful. It feels very much like a home from home. The variety of activities available is excellent. My dad reports that the food is very good and the home is always
exceptionally clean. Tickford Abbey is very well managed and communication is excellent. I would happily recommend this home to anyone.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you, Julie, for your review and kind words. We will pass your and Dad's lovely comments to our staff at Tickford Abbey.

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Review from C W (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mother receives at Tickford Abbey Care Home. The atmosphere is bright and friendly. There are always activities taking place that look fun!
The staff whether making tea, caring for residents, cleaning or providing activities are friendly and helpful.
It is an old ramshackle
building which they do their best with.
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Review from Anna P (Great-Niece of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers and care staff at Tickford Abbey really care for their residents and are welcoming to us as visitors too. They have social and enrichment activities for residents and our great aunt of 106yrs has settled well and has friends there that give her life an extra boost. The chef and team put
on a fabulous 106th birthday party for our aunt and residents who wanted to join, with live music and then a private function and food with her for her closest family. We are all so grateful to them and for the guidance and direction of the manager who leads the Tickford team. I hope this review helps you to choose Tickford for your family member if they need care home care and support in their life.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you very much for your wonderful review and kind words. We are delighted to hear your comments and 1 will pass them on to the staff at Tickford Abbey.

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Review from Sue T (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tickford Abbey is excellent. Dad moved in in December while our mum was in hospital. Mum deteriorated and needed palliative care. The wonderful manager at Tickford Abbey, moved heaven and earth to arrange for Mum to go to Tickford Abbey so that she and our dad could be together for her last days. Sadly,
Mum died shortly afterwards, but thanks to the manager and her team, Mum and Dad were together. We cannot thank Tickford Abbey enough. All the staff are kind, caring and compassionate and are supporting our dad brilliantly.
Reply from Pat Laing, Manager at Tickford Abbey

The team and I were glad to help at this very difficult time, thank you for your comment.

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Review from Mark R (Son of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very difficult time for our family, both my parents moved into Tickford Abbey in December. This was achieved by a great amount of work by the manager and the team, which we are grateful for as this enabled my parents to be together before my mother passed away shortly afterwards. We have found
all the staff to be very professional, caring and friendly, and can't do enough for my dad at this difficult time. Tickford Abbey is a lovely, old building which has a really homely feeling.
Reply from Pat Laing, Manager at Tickford Abbey

Thank you for taking the time to write at this time.

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Review from George G (Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tickford Abbey is a very good care home. My wife and I have been here since the early summer of 2021. Since that time, I have had an operation for bowel cancer and my wife suffered a mild stroke. We have both recovered very well due, I am sure, to the excellent aftercare we have received here. We are
looked after very well here. With attentive staff and excellent sensible management. We are both very happy here.
Reply from Pat Laing, Manager at Tickford Abbey

We are glad you are enjoying living at Tickford Abbey and thank you for your comments.

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Review from V A (Niece of Resident) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has received excellent care from all the staff at the care home since arriving in March 2022. His needs have been constantly assessed and any necessary changes have been dealt with in a professional manner and there has been good dialogue between staff, residents and family. The food menu is
fantastic and there are lots of break out areas for residents to spend time. My uncle particularly loves the patio area and spends a lot of time out there, it has also been a great place for him to get to know a few more of the residents. Very pleased!
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Review from Tina M (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has Alzheimer's and deciding on the right time to move her into a care home was very difficult. But when we saw Tickford Abbey we knew it would be the right place for her. It is a lovely old building with a homely feel and Mum has a large room with views of the garden and river. We furnished
her room with lots of her favourite photos, paintings and ornaments as well as her settee and coffee table, so it is a calming, familiar place for Mum to go to if she is feeling anxious. The staff here are fantastic, they are very friendly and helpful and Mum enjoys their company as well as that of the other residents. The new manager is excellent, she reviewed Mum's medication and because of the wonderful care she is now receiving, her tablets have been reduced resulting in Mum being more like her old self and much less confused. Before coming here, Mum wasn't eating or sleeping properly but now she has put on weight and it is lovely to see her smiling and relaxed whenever I visit.
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Review from Jenny T (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a period of things not going so well at the home, a new Home Manager was appointed - what a difference! She really knows her stuff and has certainly improved how the home is being run. There is a lovely team there who really have the residents at the heart of everything they do and are always
helpful and professional. The new home manager has taken the time to get to know the residents and what their individual needs are which has resulted in Mom being allocated a different room that is more suited to her needs. Since then, Mom has been far more settled and is really starting to enjoy herself. She has made some good friends and is getting more involved in the goings-on at the home. Thank you to the new home manager and the team at Tickford Abbey for helping Mom to adjust to her new life and surroundings while providing all the care she needs.
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Review from Debbie C (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to go into a care home. It was an extremely daunting experience due to covid 19 as everything had to be done over the telephone or online. From the first time I rang Tickford Abbey, I knew this is where I wanted my mum to be. The home manager was so kind and warm on the telephone. She
picked up straight away that I was nervous about making the right decision. I was offered an online viewing, which really helped as I was able to get a feel for the home. When the time came for my mum to leave the hospital, the home manager and her team were extremely helpful, always at the end of the phone and reassuring. They arranged for me to see my mums room. The room was lovely; it overlooked the most beautiful gardens. The home its self was full of character, bright and welcoming. Sadly my mum has now passed away. My mum, while there said it felt like home and said all the staff were lovely, and that the food was really delicious. I would certainly recommend Tickford Abbey as a care home.
Reply from Debbie Thunder, Home Manager at Tickford Abbey

Dear Debbie, thank you so much for your kind words and taking the time to write a review. We will share your lovely comments with our staff.

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Review from Moira E (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father entered Tickford Abbey in April, during lockdown so we were unable to physically go into the home ourselves to check out his room, facilities etc beforehand. The staff were very good at showing us pictures and live video of his room, set up with all his personal belongings before he went
in so we could feel confident that he would recognise his room and feel comfortable there.
Since then we have been regularly updated with the Covid-19 situation as well as activities and events that the residents have enjoyed.
Thankfully visiting is still allowed and, when weather permits, my father and I can walk in the extensive and well-maintained grounds or we sit in the gazebo or conservatory. Visitors are never made to feel unwelcome even though we must make extra work as the room is cleaned after each visit.
The staff are always cheerful and chatty and my father has actually commented that he has never heard or seen any sign of unpleasantness at all; he says they are all very kind.
Reply from Debbie Thunder, Home Manager at Tickford Abbey

Thank you, Moira, for your kind words. We are delighted that your father is enjoying his stay at Tickford Abbey and that you are made to feel welcome during your visits. We will pass your lovely comments to our staff.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Tickford Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.964 for Tickford Abbey is calculated as follows: ( (81 Excellents x 5) + (3 Goods x 4) ) ÷ 84 Ratings = 4.964
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Tickford Abbey is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Heather

Heather

Job Title: Bookkeeper Joined: 2014

I have been at Tickford Abbey for over 6 years. I feel privileged to work in such a beautiful historic building. I love spending time with the residents and hearing all about their life stories. It’s the best part of my job. When I’m not at work I enjoy running and spending time with my family.

Patrick

Patrick

Job Title: Senior Carer Joined: 2018

I enjoy working with residents with a daily objective of providing quality and compassionate care with a smile. Seeing the residents satisfied with the quality of care we provide brings joy to my heart at the end of every shift. I see the residents as the core of our ideology of person-centred care.

Frequently Asked Questions about Tickford Abbey

What types of Care is Tickford Abbey registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tickford Abbey have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Tickford Abbey?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tickford Abbey to the centre of Newport Pagnell?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tickford Abbey to verify any information. View our terms and conditions. Tickford Abbey has an Enhanced Service - more info.