Tickford Abbey

Priory Street, Newport Pagnell MK16 9AJ

Tickford Abbey is a care home built on the site of a former medieval monastery on the outskirts of Newport Pagnell, Buckinghamshire.

Tickford Abbey offers both residential and specialist dementia care and all staff receive ongoing training in every aspect of care.

The spacious bedrooms are mostly en-suite and offer good views over the grounds and beyond. With various lounges and quieter seating areas there is something for everyone.

As well as stimulating activities, Tickford Abbey's good links with the community outside the care home, ensure the residents can look forward to regular interesting visits to the home from a whole host of speakers and entertainers.

Chefs at Tickford Abbey ensure all meals are freshly prepared and tasty with residents able to adapt the menu with their own requests.

Group: Greensleeves Care

Person in charge: Sahr Moseray (Home Manager)

Local Authority / Social Services: Milton Keynes Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 20

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tickford Abbey: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Tickford Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Tickford Abbey in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Tickford Abbey is calculated as follows: ( (34 Excellents x 5) + (38 Goods x 4) ) ÷ 72 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.156 Points relating to the number of positive Reviews for Tickford Abbey is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Tickford Abbey has a Review Score of 7.6 (7.628) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tickford Abbey?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tickford Abbey

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Father of Resident/Service User
    1

My parent was at this care home for some time and was happy here and made good friends with staff and other residents. We chose the home because of the location and the room which overlooked wonderful lawns. Although very busy the staff found time to stop and say hello to the family when we visited and we were kept up to date with changes. I recommend the home to others.

How likely would you be to recommend Tickford Abbey? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

Mum has settled in well (since July 2015). Facilities are good and relevant to her needs. Staff keep me well informed of mums progress/health etc and are always kind, polite and respectful. There are plenty of rooms where the residents can go/socialise. Residents are given the opportunity to go our into Newport Pagnell, if appropriate. Being a smallish care home gives it quite a family "home" feel.

How likely would you be to recommend Tickford Abbey? Likely

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Average Rating:   4.4 out of 5

Mum has been in Tickford for years. She will be 97 after Christmas. She has always been treated with care and dignity. We sign her care plan and are contacted if there are any concerns. As the years have passed she as been helped in every way, including anything she fancies to eat. We had to go to hospital thee months ago, a small stroke. I went with her and when the ambulance brought us back to Tickford, she kept saying "I'm home". She was greeted at the door by staff and she blew them all kisses. I was in tears to see how she feels at home and loves each one. Mum can be stubborn in many ways, but they gently talk to her, and she is soon smiling. The management of the home and care I would and have recommended.

How likely would you be to recommend Tickford Abbey? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law has been in Tickford Abbey for eleven months now. When she first went into care she was suffering from vascular dementia and made worse by excessive drinking. The way which the staff dealt with this has been exemplary. She was not denied alcohol but given small amounts with meals. All the staff are extremely friendly and caring. My mother-in-law is well looked after, clean and well fed. She looks much better and mentally is in a much better place. We are pleased and grateful for the care given to her.

How likely would you be to recommend Tickford Abbey? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent care home with very attentive staff towards my mother, the home is always very clean and the staff are professional. I am so glad I came across this home when I was looking for my mother and decided it was the right one for her, it certainly was. As my mother gets older and needs more and more care, the staff continue to impress and the care actually gets better as it gets more.

How likely would you be to recommend Tickford Abbey? Extremely Likely

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Average Rating:   4.3 out of 5

My mother is a long standing resident whose dementia has developed significantly whilst at Tickford Abbey. She is well-known to the very caring staff who work really hard to help her enjoy the best quality of life she can experience. She is well cared for, involved whenever possible in the variety of activities provided, and carefully monitored to ensure mood change or any other signs to indicate her state of mind are always under scrutiny. I would very happily recommend this residential care home to anyone who needs to know their relative will be safe, well cared for, well fed, entertained and encouraged to continue to take an active part in life.

How likely would you be to recommend Tickford Abbey? Extremely Likely

Overall Standard

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Treated with Dignity

Food & Drink

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Average Rating:   4.6 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2018

En-suite & other room available. Please contact Rachel Cadd (Home Manager) to arrange a visit.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

April 2016

Manager of the Year Award

Recipient: Tickford Abbey

Date: Tuesday 12 Apr 2016

more details

February 2016

August 2014

NAPA Awards

Recipient: Tickford Abbey

Date: Friday 01 Aug 2014

more details

October 2013

National Care Awards- Dementia

Recipient: Tickford Abbey

Date: Tuesday 01 Oct 2013

more details

Job Vacancies

Staff Profiles

Sahr

Sahr Moseray

Job Title: Home Manager

Joined: 2018

Description:

Philosophy of care to follow..

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tickford Abbey