Tickford Abbey

Priory Street, Newport Pagnell MK16 9AJ
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9.9 50 Reviews
  • Tickford Abbey, Newport Pagnell
Tickford Abbey is a calming, comfortable and happy care home that delivers excellent residential and specialist dementia care in two separate and self-contained areas with their own bathrooms, bedrooms, dining rooms and lounge areas.

The home is a lovely marriage of old and new of traditional and contemporary. From the outside, it is a majestic listed building with stunning grounds and gardens complete with pond and all-weather decking area. Inside it is full of the character and charm you would expect, when you see the outside, but due to the full and sympathetic renovation work, it has all of the facilities you would expect in a modern quality care home.

There are a number of bedrooms with sizes and styles to suit everybody’s personal tastes and care needs. With opportunities to really stamp your personality and style on the rooms, they quickly feel like home to new residents. This settling in period is made even more positive with the attentive staff and existing residents making sure everyone has a really special first day.

As well as stimulating activities, Tickford Abbey's good links with the community outside the care home, ensure the residents can look forward to regular interesting visits to the home from a whole host of speakers and entertainers.

Residents at Tickford Abbey enjoy the no-nonsense home cooked food that the generation has always sworn by. Traditional food that the residents recognise and have eaten and cooked all their lives is on the menu with enough variety and choice to satisfy everyone. As with everything else in the home, resident feedback is essential to the menu planning ensuring that they are satisfied every day.
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Care Provided by Tickford Abbey

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1130 – £1785
  • Self-Funded Residential Dementia Care: £1130 – £1785
  • RESPITE Self-Funded Residential Care: £1130 – £1785
  • RESPITE Self-Funded Residential Dementia Care: £1130 – £1785

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Tickford Abbey to find out the exact price for your requirements.

Contact Tickford Abbey to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tickford Abbey to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Patricia Laing (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (12)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Tickford Abbey Reviews (50)

9.9

Tickford Abbey has a Review Score of 9.9 (9.856) out of 10, based on 17 reviews in the last 2 years.
Over all time Tickford Abbey has 50 reviews.

Overall Experience
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Review from C W (Daughter of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mother receives at Tickford Abbey Care Home. The atmosphere is bright and friendly. There are always activities taking place that look fun!
The staff whether making tea, caring for residents, cleaning or providing activities are friendly and helpful.
It is an old ramshackle
building which they do their best with.
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Review from Anna P (Great-Niece of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers and care staff at Tickford Abbey really care for their residents and are welcoming to us as visitors too. They have social and enrichment activities for residents and our great aunt of 106yrs has settled well and has friends there that give her life an extra boost. The chef and team put
on a fabulous 106th birthday party for our aunt and residents who wanted to join, with live music and then a private function and food with her for her closest family. We are all so grateful to them and for the guidance and direction of the manager who leads the Tickford team. I hope this review helps you to choose Tickford for your family member if they need care home care and support in their life.
Reply from Pat Laing, Manager at Tickford AbbeyThank you very much for your wonderful review and kind words. We are delighted to hear your comments and 1 will pass them on to the staff at Tickford Abbey.
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Review from Sue T (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tickford Abbey is excellent. Dad moved in in December while our mum was in hospital. Mum deteriorated and needed palliative care. The wonderful manager at Tickford Abbey, moved heaven and earth to arrange for Mum to go to Tickford Abbey so that she and our dad could be together for her last days. Sadly,
Mum died shortly afterwards, but thanks to the manager and her team, Mum and Dad were together. We cannot thank Tickford Abbey enough. All the staff are kind, caring and compassionate and are supporting our dad brilliantly.
Reply from Pat Laing, Manager at Tickford AbbeyThe team and I were glad to help at this very difficult time, thank you for your comment.
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Review from Mark R (Son of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very difficult time for our family, both my parents moved into Tickford Abbey in December. This was achieved by a great amount of work by the manager and the team, which we are grateful for as this enabled my parents to be together before my mother passed away shortly afterwards. We have found
all the staff to be very professional, caring and friendly, and can't do enough for my dad at this difficult time. Tickford Abbey is a lovely, old building which has a really homely feeling.
Reply from Pat Laing, Manager at Tickford AbbeyThank you for taking the time to write at this time.
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Review from George G (Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tickford Abbey is a very good care home. My wife and I have been here since the early summer of 2021. Since that time, I have had an operation for bowel cancer and my wife suffered a mild stroke. We have both recovered very well due, I am sure, to the excellent aftercare we have received here. We are
looked after very well here. With attentive staff and excellent sensible management. We are both very happy here.
Reply from Pat Laing, Manager at Tickford AbbeyWe are glad you are enjoying living at Tickford Abbey and thank you for your comments.
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Review from V A (Niece of Resident) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has received excellent care from all the staff at the care home since arriving in March 2022. His needs have been constantly assessed and any necessary changes have been dealt with in a professional manner and there has been good dialogue between staff, residents and family. The food menu is
fantastic and there are lots of break out areas for residents to spend time. My uncle particularly loves the patio area and spends a lot of time out there, it has also been a great place for him to get to know a few more of the residents. Very pleased!
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Review from Tina M (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has Alzheimer's and deciding on the right time to move her into a care home was very difficult. But when we saw Tickford Abbey we knew it would be the right place for her. It is a lovely old building with a homely feel and Mum has a large room with views of the garden and river. We furnished
her room with lots of her favourite photos, paintings and ornaments as well as her settee and coffee table, so it is a calming, familiar place for Mum to go to if she is feeling anxious. The staff here are fantastic, they are very friendly and helpful and Mum enjoys their company as well as that of the other residents. The new manager is excellent, she reviewed Mum's medication and because of the wonderful care she is now receiving, her tablets have been reduced resulting in Mum being more like her old self and much less confused. Before coming here, Mum wasn't eating or sleeping properly but now she has put on weight and it is lovely to see her smiling and relaxed whenever I visit.
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Review from Jenny T (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a period of things not going so well at the home, a new Home Manager was appointed - what a difference! She really knows her stuff and has certainly improved how the home is being run. There is a lovely team there who really have the residents at the heart of everything they do and are always
helpful and professional. The new home manager has taken the time to get to know the residents and what their individual needs are which has resulted in Mom being allocated a different room that is more suited to her needs. Since then, Mom has been far more settled and is really starting to enjoy herself. She has made some good friends and is getting more involved in the goings-on at the home. Thank you to the new home manager and the team at Tickford Abbey for helping Mom to adjust to her new life and surroundings while providing all the care she needs.
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Review from Debbie C (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to go into a care home. It was an extremely daunting experience due to covid 19 as everything had to be done over the telephone or online. From the first time I rang Tickford Abbey, I knew this is where I wanted my mum to be. The home manager was so kind and warm on the telephone. She
picked up straight away that I was nervous about making the right decision. I was offered an online viewing, which really helped as I was able to get a feel for the home. When the time came for my mum to leave the hospital, the home manager and her team were extremely helpful, always at the end of the phone and reassuring. They arranged for me to see my mums room. The room was lovely; it overlooked the most beautiful gardens. The home its self was full of character, bright and welcoming. Sadly my mum has now passed away. My mum, while there said it felt like home and said all the staff were lovely, and that the food was really delicious. I would certainly recommend Tickford Abbey as a care home.
Reply from Debbie Thunder, Home Manager at Tickford AbbeyDear Debbie, thank you so much for your kind words and taking the time to write a review. We will share your lovely comments with our staff.
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Review from Moira E (Daughter of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father entered Tickford Abbey in April, during lockdown so we were unable to physically go into the home ourselves to check out his room, facilities etc beforehand. The staff were very good at showing us pictures and live video of his room, set up with all his personal belongings before he went
in so we could feel confident that he would recognise his room and feel comfortable there.
Since then we have been regularly updated with the Covid-19 situation as well as activities and events that the residents have enjoyed.
Thankfully visiting is still allowed and, when weather permits, my father and I can walk in the extensive and well-maintained grounds or we sit in the gazebo or conservatory. Visitors are never made to feel unwelcome even though we must make extra work as the room is cleaned after each visit.
The staff are always cheerful and chatty and my father has actually commented that he has never heard or seen any sign of unpleasantness at all; he says they are all very kind.
Reply from Debbie Thunder, Home Manager at Tickford AbbeyThank you, Moira, for your kind words. We are delighted that your father is enjoying his stay at Tickford Abbey and that you are made to feel welcome during your visits. We will pass your lovely comments to our staff.
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Review from S V (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father feels safe and comfortable here. There is a special vibe, making it very homely. I have been allowed to visit my father keeping in mind social distancing rules and the family is updated regularly. The home works alongside the medical center to assist him with his health issues in a timely
manner and reassuring him at every stage.
Reply from Debbie Thunder, Home Manager at Tickford AbbeyThank you very much for your kind words. We greatly appreciate your feedback which we will pass on to our staff at Tickford Abbey.
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Review from Carol B (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My overall review of Tickford Abbey is; staff always happy to talk, answer any questions.
Tickford has done its utmost to make things easier for me during Covid. I have been able to talk to my mum, I’m now able to see my mum.
My mum is happy, always clean and tidy, and I’m updated if they have any
concerns.
What more could I ask for!
Reply from Debbie Thunder, Home Manager at Tickford AbbeyThank you Carol for your review and kind words. We will pass your lovely comments to our staff at Tickford Abbey.
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Review from N J (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Tickford Abbey are always smiling and helpful. The activities coordinator is great and has improved things for my mum. The management always responds with care and concern when any issues are raised and will always deal with them.
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Review from B R (Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff allocation is insufficient especially in cleaning and meal provision.
Reply from Sahr Moseray, Home Manager at Tickford AbbeyThank you for your review. We appreciate your comments regarding staffing levels and will look into this issue immediately together with other comments you have raised. Our aim is to provide great care at Tickford Abbey and ensure that our residents are happy with the service and we apologise that we have not achieved our aim on this occasion.
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Review from Stephen W (Son of Resident) published on 2 January 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Tickford Abbey is set in beautiful surroundings of trees, shrubs and landscape gardens and is idyllic for any care home. The care home's infrastructure needs lots of work to bring it round to modern standards. That said, the staff are extremely helpful and very pleasant. This year the home opened a
dementia wing which tries to address certain areas of dementia but needs to improve on its levels of care and support to address different resident's requirements.
As to the resident's rooms at the home, I believe some are tired in their decor and need money spending on them. Overall the home offers great care.
Reply from Sahr Moseray, Home Manager at Tickford AbbeyThank you for your review. I am delighted to hear that you find Tickford Abbey staff helpful and pleasant. Thank you for your note regarding decor at the home. We are planning to undertake a whole range of refurbishments and enhancements at the care home in the forthcoming year.
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Review from J W (Son of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care my mum has received at the home. She made friends with the residents and was always happy. The home is safe so we had no worries about her being there. All in all a jolly good care home.
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Review from A W (Son of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff at Tickford Abbey Care Home enough! Everyone was excellent with my mum and me. They nursed my 93-year-old mum back to health and she is now well enough to return home. The room was really nice and mum loved the food, I know she will miss you all!
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Review from Gary W (Son of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved who Tickford Abbey in July. From day 1 the level of care has been exceptional. All the staff are extremely helpful and on arrival, always appear aware of exactly where mum is. Mum has settled in very well.
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Review from Nick W (Son of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care for my mother. Staff very good, friendly, activities very good for my mum. Room and whole building very tidy, getting access and leaving is sometimes very difficult due to finding staff to open the door or let us out.
Overall, a very friendly place for my mum to live.
Would recommend.
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Review from Linda W (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Social services put mum in a care home where she was unhappy and not safe as she managed to get out a few times. We looked around other care homes and Tickford was the only one I was happy for mum to live in. She is well cared for and safe. She is a lot happier and it is more like a home and not a facility
or like a hospital.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Tickford Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Tickford Abbey is calculated as follows: ( (189 Excellents x 5) + (14 Goods x 4) ) ÷ 203 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Tickford Abbey is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (2)

Heather

Heather

Job Title: Bookkeeper Joined: 2014

I have been at Tickford Abbey for over 6 years. I feel privileged to work in such a beautiful historic building. I love spending time with the residents and hearing all about their life stories. It’s the best part of my job. When I’m not at work I enjoy running and spending time with my family.

Patrick

Patrick

Job Title: Senior Carer Joined: 2018

I enjoy working with residents with a daily objective of providing quality and compassionate care with a smile. Seeing the residents satisfied with the quality of care we provide brings joy to my heart at the end of every shift. I see the residents as the core of our ideology of person-centred care.

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