






MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Alexandra House Reviews (73)
Alexandra House has a Review Score of 9.3 (9.310) out of 10, based on 9 reviews in the last 2 years.
Over all time Alexandra House has 73 reviews.
My Mother has been a resident at Alexandra House for just under a year now and has always received first-class care and attention. All the staff are pleasant and polite and the atmosphere is welcoming. I have nothing but praise for how all at Alexandra House have coped under the pressure of COVID-19 and the national restrictions this has entailed. I am sure we are all looking forward to the new freedoms to come.
My mother was frightened and sad until she came to live in Alexandra House. She changed back to her old self and was smiling and best of all she felt secure. She called Alexandra House her home. It was the best thing to happen to her in a long time. The staff treated her like family.
My Great-Nan was in this care home for the last 7 months of her life. Before then, she wasn’t eating at home and felt very lonely. The care home has bought her back to her old self with daily activities such as knitting, flower arranging and even taking part in dressing up! My Nan was quite religious so had regular visits with the vicar and he put her at ease and made sure she was happy. She always had someone to talk to and was very happy with her view of the sea from her room. In the last few weeks, the care home allowed us to be on Zoom with her as often as we wanted to so we can be with her despite the pandemic - I can’t thank the home enough to allow us to have that time with her before she passed away.
My Nan was a resident from August last year, while she was at home she had lost weight and always looked withdrawn, as soon as she went to Alexandra House the change was amazing, she put on weight and looked so much brighter in herself, she was more engaging, sadly my Nan passed away, but the care she received during her time there from the staff was outstanding. They kept you informed all the time of how Nan was. We had zoom calls, so we always felt we were with her. I would recommend this residential home without any doubt.
My Mother-in-law was treated so well in Alexandra House. They treated her kindness, care and love. She changed back into the happy person we knew. We were very satisfied because it was lovely to see her like that again. Thanks to all the staff for their care.
Thank you so much for your kind words. It was a pleasure to be able to care for your loved one over the past seven months and I am so pleased to hear of your positive experiences at Alexandra House. I am also pleased that we were able to support you to maintain regular contact and that this gave you some comfort after your loved one passed.
The people who work here really help me and so I don't mind asking them to help me in any way.
I am really pleased that the staff have been helpful and that you feel comfortable asking for help. I will pass your comments on to the care team.
The staff are positive, friendly and always willing to help. They have tried really hard within the current restrictions to make the days interesting with varied activities and quizzes. The rooms are bright and comfortable. Every effort is made to keep residents and families up to date with what is happening. Really happy with everything.
My Nan was admitted for respite care in August 2020 and has recently become a permanent resident. Originally my nan wanted to go home after her respite term as she feared she would miss home too much but being in the care of Alexandra House has made her realise just how safe and happy they make her feel. My nan is no longer lonely and has someone on hand when she is worried or just wants some company. She sees Alexandra House as her home and has no desire to leave. There are plenty of activities for my nan to choose from and they also provide an onsite Chaplain who supports her with her spiritual beliefs. She has gained weight since her admission which is something we were always worried about when she was home alone, she looks so healthy it is unbelievable. As a family, the sense of relief we feel knowing she is finally somewhere that she can call home and be cared for in her final years is overwhelming. Thank you Alexandra House for everything you do for my Nan.
Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.
Brilliant care home, my great nan has become herself again and is getting the best care! She is doing so many activities that she had stopped doing. We also get to FaceTime my nan through this tough time and a carer will assist her with the technology. Thank you for making my nan happy again!
Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.
Thank you, ladies and gents, for looking after my nan.
We really appreciate your kinds words, and I will pass them on to the team. We are pleased to hear that you are happy with the care and support provided by the home.
My expectations have been exceeded! My mother is very happy, loves the staff. The care is amazing - her health has improved greatly - what more can we wish for. Communication is very good between the office and family. We can trust we have made the best choice.
We are so pleased that you are happy with the service provided and we have enabled mum to live her later life well here with us at Alexandra House.
My mother has been a resident at Alexandra House for three months now and I cannot speak highly enough of the care she has received. All members of staff are very professional, caring and look after her brilliantly. The Administration Manager goes above and beyond expectations to ensure everything runs smoothly. I would recommend Alexandra House to anybody.
Thank you for your kind words, I will be sure to pass this on to the team.
I did not enter the premises due to the Coronavirus therefore it is difficult to give a proper review. I have left blank areas that I have no knowledge of.
My husband has not been at Alexandra house long, and visits have been limited because of Covid, but all contact that I have had with the staff has been first class. My Husband seems happy, settled and has a good rapport with the carers.
Thank you for putting your trust in us at this difficult time. It is nice to see that even in these difficult times your husband has settled with us well. I will be sure to pass on your kind words to the team.
Amazing friendly staff; who always make you feel welcome when we could visit. Never a problem to call and ask to speak to Mum or ask how she is. Any concerns are dealt with as soon as possible and keep the family up-to-date even during this difficult time.
Thank you for your kind words and we are pleased that you feel welcome when you visit the home. I will pass your kind words on to the staff.
My father-in-law received excellent care throughout his time at Alexandra House. It was thanks to the amazing care of the staff that he made a full recovery from his hip operation when it was touch and go. He had a good relationship with the staff and felt completely at home at Alexandra House. He always enjoyed the food and was delighted when he was offered a sea-view room. We are immensely grateful to the staff that we were allowed to spend time with him in his final days.
Thank you so much to you all for your kinds words. It was our pleasure to care for your father-in-law and he will be truly missed by us all at Alexandra House.
My mother was looked after very well during her respite care. She was allowed to be as independent as possible, but assistance was given when required.
I was very comfortably accommodated, and able to come and go as I wished and was able. The food was good and adequate. The dining room catered for a variety of abilities. I tried to establish a relationship with my table companions; one of which returned home; the other I was very sorry for, but I hope I provided friendly contact, if temporary. I particularly appreciated that the staff, especially in the dining room, wore their hair tied back or piled on top of their heads.
The care staff at Alexandra House are a credit to the MHA organisation. They display a level of kindness to the residents which goes above and beyond the requirements of their jobs.
Thank you for your kind words and the acknowledgement of the excellent work that the staff do, which I will pass this on to the team.
The response from the carer team is excellent and due to the fact that my father is 90 per cent deaf whenever I phone up from abroad, they will always take the phone to him so we can try and have a chat. All of Dad's medical needs are catered for and arranged by the care team, which gives me great peace of mind.
Thank you for your kind words which I will pass onto the team. I am glad that having your Dad here at Alexandra House gives you peace of mind.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Alexandra House.
Meet the Team (1)

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.
Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.
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