Alexandra House

My experience when going into Alexandra House has been a good one, everyone always meets you with a friendly smile, and willing to help you if you have a problem. The facilities are excellent, everywhere is spotlessly clean, lounge and dining got a lovely view of the sea and the beach, car parking very good.

My Mother has been a resident at Alexandra House for just under a year now and has always received first-class care and attention. All the staff are pleasant and polite and the atmosphere is welcoming. I have nothing but praise for how all at Alexandra House have coped under the pressure of COVID-19 and the national restrictions this has entailed. I am sure we are all looking forward to the new freedoms to come.

My mother was frightened and sad until she came to live in Alexandra House. She changed back to her old self and was smiling and best of all she felt secure. She called Alexandra House her home. It was the best thing to happen to her in a long time. The staff treated her like family.

My Great-Nan was in this care home for the last 7 months of her life. Before then, she wasn’t eating at home and felt very lonely. The care home has bought her back to her old self with daily activities such as knitting, flower arranging and even taking part in dressing up! My Nan was quite religious so had regular visits with the vicar and he put her at ease and made sure she was happy. She always had someone to talk to and was very happy with her view of the sea from her room. In the last few weeks, the care home allowed us to be on Zoom with her as often as we wanted to so we can be with her despite the pandemic - I can’t thank the home enough to allow us to have that time with her before she passed away.

My Nan was a resident from August last year, while she was at home she had lost weight and always looked withdrawn, as soon as she went to Alexandra House the change was amazing, she put on weight and looked so much brighter in herself, she was more engaging, sadly my Nan passed away, but the care she received during her time there from the staff was outstanding. They kept you informed all the time of how Nan was. We had zoom calls, so we always felt we were with her. I would recommend this residential home without any doubt.

My Mother-in-law was treated so well in Alexandra House. They treated her kindness, care and love. She changed back into the happy person we knew. We were very satisfied because it was lovely to see her like that again. Thanks to all the staff for their care.

The people who work here really help me and so I don't mind asking them to help me in any way.

The staff are positive, friendly and always willing to help. They have tried really hard within the current restrictions to make the days interesting with varied activities and quizzes. The rooms are bright and comfortable. Every effort is made to keep residents and families up to date with what is happening. Really happy with everything.

My Nan was admitted for respite care in August 2020 and has recently become a permanent resident. Originally my nan wanted to go home after her respite term as she feared she would miss home too much but being in the care of Alexandra House has made her realise just how safe and happy they make her feel. My nan is no longer lonely and has someone on hand when she is worried or just wants some company. She sees Alexandra House as her home and has no desire to leave. There are plenty of activities for my nan to choose from and they also provide an onsite Chaplain who supports her with her spiritual beliefs. She has gained weight since her admission which is something we were always worried about when she was home alone, she looks so healthy it is unbelievable. As a family, the sense of relief we feel knowing she is finally somewhere that she can call home and be cared for in her final years is overwhelming. Thank you Alexandra House for everything you do for my Nan.

Brilliant care home, my great nan has become herself again and is getting the best care! She is doing so many activities that she had stopped doing. We also get to FaceTime my nan through this tough time and a carer will assist her with the technology. Thank you for making my nan happy again!

Thank you, ladies and gents, for looking after my nan.

My expectations have been exceeded! My mother is very happy, loves the staff. The care is amazing - her health has improved greatly - what more can we wish for. Communication is very good between the office and family. We can trust we have made the best choice.

My mother has been a resident at Alexandra House for three months now and I cannot speak highly enough of the care she has received. All members of staff are very professional, caring and look after her brilliantly. The Administration Manager goes above and beyond expectations to ensure everything runs smoothly. I would recommend Alexandra House to anybody.

I did not enter the premises due to the Coronavirus therefore it is difficult to give a proper review. I have left blank areas that I have no knowledge of.

My husband has not been at Alexandra house long, and visits have been limited because of Covid, but all contact that I have had with the staff has been first class. My Husband seems happy, settled and has a good rapport with the carers.

Amazing friendly staff; who always make you feel welcome when we could visit. Never a problem to call and ask to speak to Mum or ask how she is. Any concerns are dealt with as soon as possible and keep the family up-to-date even during this difficult time.

My father-in-law received excellent care throughout his time at Alexandra House. It was thanks to the amazing care of the staff that he made a full recovery from his hip operation when it was touch and go. He had a good relationship with the staff and felt completely at home at Alexandra House. He always enjoyed the food and was delighted when he was offered a sea-view room. We are immensely grateful to the staff that we were allowed to spend time with him in his final days.

My mother was looked after very well during her respite care. She was allowed to be as independent as possible, but assistance was given when required.

I was very comfortably accommodated, and able to come and go as I wished and was able. The food was good and adequate. The dining room catered for a variety of abilities. I tried to establish a relationship with my table companions; one of which returned home; the other I was very sorry for, but I hope I provided friendly contact, if temporary. I particularly appreciated that the staff, especially in the dining room, wore their hair tied back or piled on top of their heads.

The care staff at Alexandra House are a credit to the MHA organisation. They display a level of kindness to the residents which goes above and beyond the requirements of their jobs.