Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.8 71 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1219 – £1365
  • Self-Funded Residential Dementia Care: £1456 – £1569

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Alexandra House Reviews (71)

9.8

Alexandra House has a Review Score of 9.8 (9.818) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexandra House has 71 reviews.

Overall Experience
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Reviewer Connection to Alexandra House
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Total of 71, showing 21-40
Review from Lesley W (Granddaughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was a resident from August last year, while she was at home she had lost weight and always looked withdrawn, as soon as she went to Alexandra House the change was amazing, she put on weight and looked so much brighter in herself, she was more engaging, sadly my Nan passed away, but the care she
received during her time there from the staff was outstanding. They kept you informed all the time of how Nan was. We had zoom calls, so we always felt we were with her. I would recommend this residential home without any doubt.
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Review from L W (Great-granddaughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great-Nan was in this care home for the last 7 months of her life. Before then, she wasn’t eating at home and felt very lonely. The care home has bought her back to her old self with daily activities such as knitting, flower arranging and even taking part in dressing up! My Nan was quite religious
so had regular visits with the vicar and he put her at ease and made sure she was happy. She always had someone to talk to and was very happy with her view of the sea from her room. In the last few weeks, the care home allowed us to be on Zoom with her as often as we wanted to so we can be with her despite the pandemic - I can’t thank the home enough to allow us to have that time with her before she passed away.
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Review from Christine G (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was frightened and sad until she came to live in Alexandra House. She changed back to her old self and was smiling and best of all she felt secure. She called Alexandra House her home. It was the best thing to happen to her in a long time. The staff treated her like family.
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Review from H E (Resident) assisted by family/friend published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people who work here really help me and so I don't mind asking them to help me in any way.
Reply from Hayley Salter, Home Manager at Alexandra House

I am really pleased that the staff have been helpful and that you feel comfortable asking for help. I will pass your comments on to the care team.

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Review from Rebecca F (Daughter of Resident) published on 17 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are positive, friendly and always willing to help. They have tried really hard within the current restrictions to make the days interesting with varied activities and quizzes. The rooms are bright and comfortable. Every effort is made to keep residents and families up to date with what is
happening. Really happy with everything.
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Review from K W (Great-granddaughter of Resident) published on 26 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was admitted for respite care in August 2020 and has recently become a permanent resident. Originally my nan wanted to go home after her respite term as she feared she would miss home too much but being in the care of Alexandra House has made her realise just how safe and happy they make her
feel. My nan is no longer lonely and has someone on hand when she is worried or just wants some company. She sees Alexandra House as her home and has no desire to leave. There are plenty of activities for my nan to choose from and they also provide an onsite Chaplain who supports her with her spiritual beliefs. She has gained weight since her admission which is something we were always worried about when she was home alone, she looks so healthy it is unbelievable. As a family, the sense of relief we feel knowing she is finally somewhere that she can call home and be cared for in her final years is overwhelming. Thank you Alexandra House for everything you do for my Nan.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.

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Review from Suzanne G (Granddaughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was living at home alone lonely, bored and losing weight. My nan went to stay at Alexandra House and wow what a difference they have made to my nan. She's happy and looking good from the Skype calls we can arrange at this time. She gets to do activities during the day and 3 lovely meals which
she loves.
Thank you, ladies and gents, for looking after my nan.
Reply from Hayley Salter, Home Manager at Alexandra House

We really appreciate your kinds words, and I will pass them on to the team. We are pleased to hear that you are happy with the care and support provided by the home.

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Review from Kelly W (Great-granddaughter of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home, my great nan has become herself again and is getting the best care! She is doing so many activities that she had stopped doing. We also get to FaceTime my nan through this tough time and a carer will assist her with the technology. Thank you for making my nan happy again!
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.

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Review from J B (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My expectations have been exceeded! My mother is very happy, loves the staff. The care is amazing - her health has improved greatly - what more can we wish for. Communication is very good between the office and family. We can trust we have made the best choice.
Reply from Hayley Salter, Home Manager at Alexandra House

We are so pleased that you are happy with the service provided and we have enabled mum to live her later life well here with us at Alexandra House.

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Review from Nigel W (Son of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Alexandra House for three months now and I cannot speak highly enough of the care she has received. All members of staff are very professional, caring and look after her brilliantly. The Administration Manager goes above and beyond expectations to ensure everything runs
smoothly. I would recommend Alexandra House to anybody.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words, I will be sure to pass this on to the team.

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Review from R C (Husband of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife seems to have been looked after well during the 14 days she was at Alexandra house.
I did not enter the premises due to the Coronavirus therefore it is difficult to give a proper review. I have left blank areas that I have no knowledge of.
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Review from Sonia L (Wife of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has not been at Alexandra house long, and visits have been limited because of Covid, but all contact that I have had with the staff has been first class. My Husband seems happy, settled and has a good rapport with the carers.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for putting your trust in us at this difficult time. It is nice to see that even in these difficult times your husband has settled with us well. I will be sure to pass on your kind words to the team.

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Review from Jane W (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing friendly staff; who always make you feel welcome when we could visit. Never a problem to call and ask to speak to Mum or ask how she is. Any concerns are dealt with as soon as possible and keep the family up-to-date even during this difficult time.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words and we are pleased that you feel welcome when you visit the home. I will pass your kind words on to the staff.

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Review from Ann C (Daughter-in-law of Resident) published on 5 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law received excellent care throughout his time at Alexandra House. It was thanks to the amazing care of the staff that he made a full recovery from his hip operation when it was touch and go. He had a good relationship with the staff and felt completely at home at Alexandra House. He always
enjoyed the food and was delighted when he was offered a sea-view room. We are immensely grateful to the staff that we were allowed to spend time with him in his final days.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you so much to you all for your kinds words. It was our pleasure to care for your father-in-law and he will be truly missed by us all at Alexandra House.

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Review from E C (Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very comfortably accommodated, and able to come and go as I wished and was able. The food was good and adequate. The dining room catered for a variety of abilities. I tried to establish a relationship with my table companions; one of which returned home; the other I was very sorry for, but I hope
I provided friendly contact, if temporary. I particularly appreciated that the staff, especially in the dining room, wore their hair tied back or piled on top of their heads.
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Review from P E (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after very well during her respite care. She was allowed to be as independent as possible, but assistance was given when required.
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Review from M G (Son of Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff at Alexandra House are a credit to the MHA organisation. They display a level of kindness to the residents which goes above and beyond the requirements of their jobs.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words and the acknowledgement of the excellent work that the staff do, which I will pass this on to the team.

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Review from Andrew C (Son of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The response from the carer team is excellent and due to the fact that my father is 90 per cent deaf whenever I phone up from abroad, they will always take the phone to him so we can try and have a chat. All of Dad's medical needs are catered for and arranged by the care team, which gives me great peace
of mind.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words which I will pass onto the team. I am glad that having your Dad here at Alexandra House gives you peace of mind.

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Review from Doug C (Son of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff were very helpful and managed to get Mum and Dad admitted within 24 hours on Christmas Eve. It was obviously a very quick admission and a difficult period to be entering/accepting new people into a new environment. There were a few teething problems but these were soon overcome. Overall I
was satisfied with the experience.
Reply from Hayley Salter, Home Manager at Alexandra House

We were very happy to accommodate your Mum and Dad over the Christmas period and I hope that they have settled in their new home. I will pass your comments onto the staff team.

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Review from M L (Son of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Completely satisfied with the level of care my father receives. I already have and will continue to recommend this care provider to colleagues at work, friends and family.
Staff and management always friendly and approachable.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words; I will pass these on to my team. I am glad that you are satisfied with the care provided by Alexandra House.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Alexandra House is calculated as follows: ( (111 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Kerry Graves

Job Title: Care Home Manager Joined: 2016

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.


Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.