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Alexandra House

Marine Parade, Dovercourt, Harwich, Essex CO12 3JY
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Alexandra House, Harwich
Alexandra House, Harwich
Alexandra House, Harwich

MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,291 - £1,446N/A
Residential Dementia Care£1,542 - £1,662N/A

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Single Rooms with ensuite Wet Room (47)

Alexandra House Reviews (73)

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9.3

Alexandra House has a Review Score of 9.3 (9.310) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra House has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from J P (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card
Overall Experience

My Mum has been at Alexandra House for over a year and we are grateful to everyone as they made us all feel very welcome especially for all the kindness and care given to Mum. It has taken a huge worry from us knowing that Mum is being cared for so well in such beautiful surroundings.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your lovely feedback regarding Alexandra House. I am so glad to hear that the care and kindness shown to your Mum has taken a worry away from you. Your feedback is important to us and will be shared with the team. Thank you again.

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Review from J C (Partner of Resident) published on 15 June 2017 Submitted via Postal Card
Overall Experience

My partner had a new lease of life following his admission from hospital to Alexandra House - we didn't think that he would still be here with us and we have the home to thank for this.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experience of Alexandra House. I am so pleased to hear that your partner found a new lease of life following his admission to the Home from Hospital. Your valued feedback will be shared with our team. Thank you.

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Review from M P (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

Lovely home, kind staff, nice food, lots to do here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for sharing your experiences of Alexandra House. I will ensure that your comments regarding the care staff and the kitchen team are shared with them. Thank you.

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Review from B S (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

My partner is very happy here and being at Alexandra house has been a great help to him. Fantastic views!

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind comments about Alexandra House. I am so glad to hear that your partner is very happy living there and appreciate the lovely views. I will ensure they are shared with our team.

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Review from M W (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

My overall experience has been good. The location of the home is fantastic. Overall, I have had few complaints.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experiences of Alexandra House. Your comments are much appreciated.

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Review from Jean S (Resident / Service User) published on 25 May 2017 Submitted via Postal Card
Overall Experience

I love it here, everyone is kind and help me. I am very lucky.

Reply from Hayley Salter, Home Manager at Alexandra House

I am so pleased to hear that you love it at Alexandra House and that everyone is kind and help you. I will share your feedback with our team. Thank you.

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Review from Nigel S (Nephew of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Alexandra House staff are superb! They are compassionate, caring and extremely hard working. Management is supportive and do their best to provide quality service for each individual. Concerns or requests are quickly and positively dealt with. Accommodation is luxurious, with plenty of room to manoeuvre. Ensuite facilities are better than some starred hotels! Sea views and close proximity to shops and facilities and transport are available.

The grounds are well kept, but with poor entrance facility lying in a wind tunnel between sea and car park gives little weather protection. Food is tasty and plentiful, and help for special needs is provided. A daily menu offers a fair food choice.

The house manager keeps residents abreast of craft activities, podiatry, hairdressing visits etc. The MHA Christian ethos is unobtrusive but in evidence. A chaplain visits and holds non-obligatory services or meetings. Access to other faith is available. Alexandra House is the best I have visited and good value for its charges. It provides a Rolls Royce service to its guests!

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your feedback regarding Alexandra House. It is particularly pleasing to hear that you feel the team are compassionate, caring and hardworking. I will ensure that your feedback is shared across the whole staff team. Your comments are much appreciated. Thank you.

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Review from Sarah M (Granddaughter of Resident) published on 26 September 2016 Submitted via Postal Card
Overall Experience

I cannot fault Alexandra House. The care and support they have provided for my nan has been outstanding and all the staff are very friendly and my nan loves them!

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Review from Dawn (Resident / Service User) published on 11 May 2016 Submitted via Postal Card
Overall Experience

I am so pleased to have finally moved into Alexandra House. It was a big decision for me to make but I am positive it was the right one. Being able to bring in my own furniture from my home, is a really big comfort for me, so it continues to feel like a home from home. I am positive that I will enjoy living here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback about your experiences to date at Alexandra House. I am so pleased so hear that your have settled in to your new Home. With very best wishes from all at Alexandra House.

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Review from May (Resident / Service User) published on 11 May 2016 Submitted via Postal Card
Overall Experience

I have been lucky enough to move into Alexandra House to be with my husband. I have a fantastic room overlooking the sea and the staff have been very nice. The food is good and if my husband is unable to make it to the dining room, we can have our meals together in his room. There is a good activity programme but we have yet to attend as my husband does not always feel up to this. Overall I am very happy to be here at Alexandra House.

Reply from Hayley Salter, Home Manager at Alexandra House

Your feedback regarding Alexandra House is much appreciated. I am really pleased to hear that you are happy with the Home. I will ensure your comments are shared with our team.

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Review from John R (Resident / Service User) published on 11 May 2016 Submitted via Postal Card
Overall Experience

I have a lovely room overlooking the sea and my wife has now moved in, so that brings me great comfort knowing she is here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to tell us about your experience so far of Alexandra House. I am so pleased that you are enjoying the views from one of our lovely sea view rooms. I will share your comments with our team.

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Review from Jo (Niece of Resident) published on 13 April 2016 Submitted via Postal Card
Overall Experience

Fantastic views- good care are provided and always felt welcome. My aunt was there for respite and she really enjoyed her stay- staff made it positive for my aunt to return home with their support as she regained her confidence- our one and only choice of where we wanted her to stay. Thank you Alexandra House and also MHA.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to let us know your experiences of Alexandra House. I am so pleased that your Aunt’s respite stay with us was so successful. I will ensure that your comments are shared with our staff team.

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No Rating
Review from J W (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card
Overall Experience

The staff are very good with my mother and patient as she can be very awkward at times.

Reply from Vanessa Pratt, Home Manager at Alexandra House

Thank you for your positive feedback. I am glad you feel we are very good with your Mother. I will pass on your comments to the staff team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 March 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Meet the Team (1)

Kerry Graves
Kerry GravesJob Title:Care Home ManagerJoined: 2016

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.

Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.

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