






MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Alexandra House for full pricing details and T&Cs.
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Alexandra House Reviews (73)
Alexandra House has a Review Score of 9.3 (9.310) out of 10, based on 9 reviews in the last 2 years.
Over all time Alexandra House has 73 reviews.
My Mum has been at Alexandra House for over a year and we are grateful to everyone as they made us all feel very welcome especially for all the kindness and care given to Mum. It has taken a huge worry from us knowing that Mum is being cared for so well in such beautiful surroundings.
Thank you for your lovely feedback regarding Alexandra House. I am so glad to hear that the care and kindness shown to your Mum has taken a worry away from you. Your feedback is important to us and will be shared with the team. Thank you again.
My partner had a new lease of life following his admission from hospital to Alexandra House - we didn't think that he would still be here with us and we have the home to thank for this.
Thank you for taking the time to feedback your experience of Alexandra House. I am so pleased to hear that your partner found a new lease of life following his admission to the Home from Hospital. Your valued feedback will be shared with our team. Thank you.
Lovely home, kind staff, nice food, lots to do here.
Thank you for sharing your experiences of Alexandra House. I will ensure that your comments regarding the care staff and the kitchen team are shared with them. Thank you.
My partner is very happy here and being at Alexandra house has been a great help to him. Fantastic views!
Thank you for your kind comments about Alexandra House. I am so glad to hear that your partner is very happy living there and appreciate the lovely views. I will ensure they are shared with our team.
My overall experience has been good. The location of the home is fantastic. Overall, I have had few complaints.
Thank you for taking the time to feedback your experiences of Alexandra House. Your comments are much appreciated.
I love it here, everyone is kind and help me. I am very lucky.
I am so pleased to hear that you love it at Alexandra House and that everyone is kind and help you. I will share your feedback with our team. Thank you.
Alexandra House staff are superb! They are compassionate, caring and extremely hard working. Management is supportive and do their best to provide quality service for each individual. Concerns or requests are quickly and positively dealt with. Accommodation is luxurious, with plenty of room to manoeuvre. Ensuite facilities are better than some starred hotels! Sea views and close proximity to shops and facilities and transport are available.
The grounds are well kept, but with poor entrance facility lying in a wind tunnel between sea and car park gives little weather protection. Food is tasty and plentiful, and help for special needs is provided. A daily menu offers a fair food choice.The house manager keeps residents abreast of craft activities, podiatry, hairdressing visits etc. The MHA Christian ethos is unobtrusive but in evidence. A chaplain visits and holds non-obligatory services or meetings. Access to other faith is available. Alexandra House is the best I have visited and good value for its charges. It provides a Rolls Royce service to its guests!
Thank you for your feedback regarding Alexandra House. It is particularly pleasing to hear that you feel the team are compassionate, caring and hardworking. I will ensure that your feedback is shared across the whole staff team. Your comments are much appreciated. Thank you.
I cannot fault Alexandra House. The care and support they have provided for my nan has been outstanding and all the staff are very friendly and my nan loves them!
I am so pleased to have finally moved into Alexandra House. It was a big decision for me to make but I am positive it was the right one. Being able to bring in my own furniture from my home, is a really big comfort for me, so it continues to feel like a home from home. I am positive that I will enjoy living here.
Thank you for taking the time to feedback about your experiences to date at Alexandra House. I am so pleased so hear that your have settled in to your new Home. With very best wishes from all at Alexandra House.
I have been lucky enough to move into Alexandra House to be with my husband. I have a fantastic room overlooking the sea and the staff have been very nice. The food is good and if my husband is unable to make it to the dining room, we can have our meals together in his room. There is a good activity programme but we have yet to attend as my husband does not always feel up to this. Overall I am very happy to be here at Alexandra House.
Your feedback regarding Alexandra House is much appreciated. I am really pleased to hear that you are happy with the Home. I will ensure your comments are shared with our team.
I have a lovely room overlooking the sea and my wife has now moved in, so that brings me great comfort knowing she is here.
Thank you for taking the time to tell us about your experience so far of Alexandra House. I am so pleased that you are enjoying the views from one of our lovely sea view rooms. I will share your comments with our team.
Fantastic views- good care are provided and always felt welcome. My aunt was there for respite and she really enjoyed her stay- staff made it positive for my aunt to return home with their support as she regained her confidence- our one and only choice of where we wanted her to stay. Thank you Alexandra House and also MHA.
Thank you for taking the time to let us know your experiences of Alexandra House. I am so pleased that your Aunt’s respite stay with us was so successful. I will ensure that your comments are shared with our staff team.
The staff are very good with my mother and patient as she can be very awkward at times.
Thank you for your positive feedback. I am glad you feel we are very good with your Mother. I will pass on your comments to the staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
- 30 Jan 2025
A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...
There are no upcoming events for Alexandra House.
Meet the Team (1)

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.
Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.