Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.8 71 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1219 – £1365
  • Self-Funded Residential Dementia Care: £1456 – £1569

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Alexandra House Reviews (71)

9.8

Alexandra House has a Review Score of 9.8 (9.818) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexandra House has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alexandra House
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Total of 71, showing 61-71
Review from M P (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, kind staff, nice food, lots to do here.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for sharing your experiences of Alexandra House. I will ensure that your comments regarding the care staff and the kitchen team are shared with them. Thank you.

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Review from B S (Resident) assisted by family/friend published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner is very happy here and being at Alexandra house has been a great help to him. Fantastic views!
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind comments about Alexandra House. I am so glad to hear that your partner is very happy living there and appreciate the lovely views. I will ensure they are shared with our team.

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Review from M W (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience has been good. The location of the home is fantastic. Overall, I have had few complaints.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experiences of Alexandra House. Your comments are much appreciated.

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Review from Jean S (Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here, everyone is kind and help me. I am very lucky.
Reply from Hayley Salter, Home Manager at Alexandra House

I am so pleased to hear that you love it at Alexandra House and that everyone is kind and help you. I will share your feedback with our team. Thank you.

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Review from Nigel S (Nephew of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alexandra House staff are superb! They are compassionate, caring and extremely hard working. Management is supportive and do their best to provide quality service for each individual. Concerns or requests are quickly and positively dealt with. Accommodation is luxurious, with plenty of room to manoeuvre.
Ensuite facilities are better than some starred hotels! Sea views and close proximity to shops and facilities and transport are available.


The grounds are well kept, but with poor entrance facility lying in a wind tunnel between sea and car park gives little weather protection. Food is tasty and plentiful, and help for special needs is provided. A daily menu offers a fair food choice.
The house manager keeps residents abreast of craft activities, podiatry, hairdressing visits etc. The MHA Christian ethos is unobtrusive but in evidence. A chaplain visits and holds non-obligatory services or meetings. Access to other faith is available. Alexandra House is the best I have visited and good value for its charges. It provides a Rolls Royce service to its guests!

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your feedback regarding Alexandra House. It is particularly pleasing to hear that you feel the team are compassionate, caring and hardworking. I will ensure that your feedback is shared across the whole staff team. Your comments are much appreciated. Thank you.

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Review from Sarah M (Granddaughter of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Alexandra House. The care and support they have provided for my nan has been outstanding and all the staff are very friendly and my nan loves them!
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Review from Dawn (Resident) assisted by family/friend published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased to have finally moved into Alexandra House. It was a big decision for me to make but I am positive it was the right one. Being able to bring in my own furniture from my home, is a really big comfort for me, so it continues to feel like a home from home. I am positive that I will enjoy
living here.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback about your experiences to date at Alexandra House. I am so pleased so hear that your have settled in to your new Home. With very best wishes from all at Alexandra House.

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Review from May (Resident) assisted by family/friend published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been lucky enough to move into Alexandra House to be with my husband. I have a fantastic room overlooking the sea and the staff have been very nice. The food is good and if my husband is unable to make it to the dining room, we can have our meals together in his room. There is a good activity
programme but we have yet to attend as my husband does not always feel up to this. Overall I am very happy to be here at Alexandra House.
Reply from Hayley Salter, Home Manager at Alexandra House

Your feedback regarding Alexandra House is much appreciated. I am really pleased to hear that you are happy with the Home. I will ensure your comments are shared with our team.

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Review from John R (Resident) assisted by family/friend published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a lovely room overlooking the sea and my wife has now moved in, so that brings me great comfort knowing she is here.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to tell us about your experience so far of Alexandra House. I am so pleased that you are enjoying the views from one of our lovely sea view rooms. I will share your comments with our team.

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Review from Jo (Niece of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic views- good care are provided and always felt welcome. My aunt was there for respite and she really enjoyed her stay- staff made it positive for my aunt to return home with their support as she regained her confidence- our one and only choice of where we wanted her to stay. Thank you Alexandra
House and also MHA.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to let us know your experiences of Alexandra House. I am so pleased that your Aunt’s respite stay with us was so successful. I will ensure that your comments are shared with our staff team.

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Review from J W (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good with my mother and patient as she can be very awkward at times.
Reply from Vanessa Pratt, Home Manager at Alexandra House

Thank you for your positive feedback. I am glad you feel we are very good with your Mother. I will pass on your comments to the staff team.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Alexandra House is calculated as follows: ( (111 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Kerry Graves

Job Title: Care Home Manager Joined: 2016

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.


Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.