Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.8 71 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1219 – £1365
  • Self-Funded Residential Dementia Care: £1456 – £1569

These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Alexandra House Reviews (71)

9.8

Alexandra House has a Review Score of 9.8 (9.818) out of 10, based on 11 reviews in the last 2 years.
Over all time Alexandra House has 71 reviews.

Overall Experience
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Review from Pamela B (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant.
Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your positive feedback, I am delighted that you have found the home a pleasant place. I will be sure to share your positive experience of Alexandra House with the wider team.

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Review from M C (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Just the place to be. Treated with genuine care and compassion. Home from home!
Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your positive review, I am so pleased to hear that Alexandra House is a home from home to you. This is exactly what we aspire to do and I will be sure to pass your kind words onto the wider team.

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Review from Sandra P (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy that I live here.
Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your kind words, I am pleased that you enjoy residing at Alexandra House. I will be sure to pass your comments on to the wider team.

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Review from Ray D (Husband of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found that the staff genuinely care about the residents and the communication between them and myself is very good, when I visit it is reassuring that the admin and care staff know who I am.
Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your kind words, I am glad you have had such a positive experience at Alexandra House and will be sure to let the team know this.

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Review from Craig J (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly caring team and I'm very grateful for all their care and hard work they provide, to make sure my dad and all other residents are kept clean, fed, watered and entertained, at all times of the year. They provide a safe environment for residents with all types and stages of care and vulnerability.
Reply from Kerry Graves, Home Manager at Alexandra House

Thank you for your wonderful feedback. It is a pleasure to care for your Dad and we are glad you are pleased with the care your Dad receives. I will be sure to pass on your lovely comments to the whole team.

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Review from Brian B (Son of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had to attend a mental capacity test for my mother, which was being completed by a newly qualified social worker and this made us very nervous and anxious. On arrival at the home, we spoke to the covering manager about our concerns and she was brilliant, reassured us and took part in the assessment
and my mother was relaxed and happy. The covering manager made us all feel relaxed and reassured. She was brilliant!
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Review from B G (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Alexandra House now for several months. Nearly every time I visit, she tells me, it is the ideal place for oldies, as she puts it.
In my mother's words " staff are always friendly and do not make me feel a nuisance, there is always someone about and they pop in to see me on a
regular basis. I have a buzzer next to me, which makes me feel safe. At my age, we need a 'kind' environment. The food is lovely and there are activities if you want to join in."
Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.
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Review from Eve C (Daughter-in-law of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law who suffers with dementia moved into Alexandra House 18 months ago and she is so happy. We are so grateful to all the staff who are so dedicated to the well-being of the residents, they are all so genuine and really do care. The food is great and plentiful. She gets taken out for shopping
trips, lunches, and walking adventures which she loves! It really gives us piece of mind knowing she is safe and well cared for.
Reply from Anne-Marie Banks, Operations Support Manager at Alexandra House

Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.

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Review from Stephen F (Son of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father has been in full-time residence we have noticed he is having a better standard of life and he is being very well looked after. All the staff are fantastic. He had been going out on day trips.
We were always worried about Dad going in to a care home but thankfully we found a fantastic
home for him to stay.
Reply from Anne-Marie Banks, Operations Support Manager at Alexandra House

Thank you for this lovely review, your feedback is valued and really helps others when they are seeking care for either themselves or loved ones. It is a pleasure to be able to provide care and support for your loved one.

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Review from Geoff H (Husband of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was placed in Alexandra House Care Home in March in palliative care. The home was comfortable, very clean and bright and the care given was exceptional, staff were also attentive to my welfare. Unfortunately, my wife passed away and the staff, from carers, cleaners and management, were excellent
and made my wife and I pleased with our choice of home.
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Review from Mike C (Son of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Alexandra House for just over a month on a temporary basis. We were quite nervous about how he would take to it, but we needn't have worried. He's having a wonderful time. The staff are all very attentive and kind, and he loves his room with the view of the sea. He looks forward to
meals, especially the Sunday roasts.
From our point of view, it's very reassuring to know how well Dad is being looked after. If we ever have any questions or concerns, they are always dealt with very quickly and thoroughly.
We are all very impressed.
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Review from J S (Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated with so much care. Everything is no trouble at all. All the staff are so kind and helpful.
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Review from Naomi F (Niece of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Alexandra House for nearly 4 years. I was overjoyed when a place became available for her as I already knew how good the Methodist care homes are. Her dementia steadily progressed but even though she could be known to "pinch the staff where it hurt!" she was always treated
with dignity, respect, and love. I remember when she first moved into the house, I was told she was joining the Alexandra family and that's exactly how it was.
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Review from John R (Son of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is in her late 90s, has resided at Alexandra House for several years. She is unfortunate in having very poor hearing and eyesight and therefore feels isolated, being unable to read, listen or converse with others. The staff look after her well, but can not spend much time with her because
of the demands on their time, particularly in this Covid period. The management team is hard-working and efficient and deserves praise for how it is coping with unprecedented circumstances.
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Review from Simon F (Son of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Alexandra House for just under a year now and has always received first-class care and attention. All the staff are pleasant and polite and the atmosphere is welcoming. I have nothing but praise for how all at Alexandra House have coped under the pressure of COVID-19
and the national restrictions this has entailed. I am sure we are all looking forward to the new freedoms to come.
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Review from Ann H (Friend of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience when going into Alexandra House has been a good one, everyone always meets you with a friendly smile, and willing to help you if you have a problem. The facilities are excellent, everywhere is spotlessly clean, lounge and dining got a lovely view of the sea and the beach, car parking very
good.
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Review from Elaine W (Sister-in-law of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management team were extremely helpful when I had to suddenly organise respite care for my sister-in-law. They dealt with the paperwork efficiently and quickly. All the staff are friendly and helped to settle her in as smoothly as possible.
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Review from Carol S (Daughter of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has Dementia and had to go into a Care Home as an Emergency in April. All staff at Alexander House have been very helpful and friendly. My Mum is well looked after and has settled in well. I am very happy with her care in Alexander House.
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Review from Nick H (Nephew of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always an excellent service given, the staff have never been anything but superb in the care given to my aunt, they must have the patience of saints. It has taken some time but my aunt despite initial reluctance is now settled and happy in the home.
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Review from Daphne E (Daughter-in-law of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law was treated so well in Alexandra House. They treated her kindness, care and love. She changed back into the happy person we knew. We were very satisfied because it was lovely to see her like that again. Thanks to all the staff for their care.
Reply from Hayley Salter, Home Manager at Alexandra House

Thank you so much for your kind words. It was a pleasure to be able to care for your loved one over the past seven months and I am so pleased to hear of your positive experiences at Alexandra House. I am also pleased that we were able to support you to maintain regular contact and that this gave you some comfort after your loved one passed.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Alexandra House is calculated as follows: ( (111 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 132 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Kerry Graves

Job Title: Care Home Manager Joined: 2016

Kerry Graves is the dedicated care Home manager at MHA Alexandra House and has been part of the home's journey since 2016. With a career in care that began straight after further education, Kerry brings a lifelong commitment to supporting others. Her experience spans working with young people as well as delivering essential statutory and legislative training as a home trainer. Kerry first joined Alexandra House as Deputy Manager and, through her passion and leadership, stepped into the role of Manager in 2022.


Kerry’s approach is rooted in compassion and a strong sense of community. She believes Alexandra House feels more like a family than a workplace and is passionate about creating a loving and supportive environment for residents.

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 47 Single Rooms.

What are the Facilities & Services at Alexandra House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Alexandra House to the centre of Harwich?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service - more info.