Alexandra House

The staff at Alexandra House are wonderful and really looked after my mum during her stay. They are all so kind and caring and we were always made to feel welcome when we visited her. I would highly recommend Alexandra House.

My family and I are very impressed with the care my father has received thank you for your care and support.

Whenever you go to the home the staff are always so friendly and welcoming.The residents including my mum seems happy my mum certainly is .shes always saying what a lovely room and bed she's got and that the food is very nice .what more could you want knowing your loved ones are in very good care .

The service /care package that Alexandra House supply is excellent . They care deeply about the residents staying there. They turn to everyone and give them the best care and security that could be wished for. They are professional on every level and will fully inform you of anything that happens with your relative. I would recommend Alexandra House to anyone who would need someone , who needs 24/7 care.

Very pleasant.

Just the place to be. Treated with genuine care and compassion. Home from home!

I am happy that I live here.

I have always found that the staff genuinely care about the residents and the communication between them and myself is very good, when I visit it is reassuring that the admin and care staff know who I am.

We had to attend a mental capacity test for my mother, which was being completed by a newly qualified social worker and this made us very nervous and anxious. On arrival at the home, we spoke to the covering manager about our concerns and she was brilliant, reassured us and took part in the assessment and my mother was relaxed and happy. The covering manager made us all feel relaxed and reassured. She was brilliant!

Any time that I visit the home, if I have a query or request, the staff are very reactive, helping me there and then. Since moving into Alexandra House I feel my mum's quality of life has improved greatly, due to this supportive environment.

My mother-in-law who suffers with dementia moved into Alexandra House 18 months ago and she is so happy. We are so grateful to all the staff who are so dedicated to the well-being of the residents, they are all so genuine and really do care. The food is great and plentiful. She gets taken out for shopping trips, lunches, and walking adventures which she loves! It really gives us piece of mind knowing she is safe and well cared for.

We were always worried about Dad going in to a care home but thankfully we found a fantastic home for him to stay.

My wife was placed in Alexandra House Care Home in March in palliative care. The home was comfortable, very clean and bright and the care given was exceptional, staff were also attentive to my welfare. Unfortunately, my wife passed away and the staff, from carers, cleaners and management, were excellent and made my wife and I pleased with our choice of home.

We are all very impressed.

I have been treated with so much care. Everything is no trouble at all. All the staff are so kind and helpful.

My aunt was a resident at Alexandra House for nearly 4 years. I was overjoyed when a place became available for her as I already knew how good the Methodist care homes are. Her dementia steadily progressed but even though she could be known to "pinch the staff where it hurt!" she was always treated with dignity, respect, and love. I remember when she first moved into the house, I was told she was joining the Alexandra family and that's exactly how it was.

My mother, who is in her late 90s, has resided at Alexandra House for several years. She is unfortunate in having very poor hearing and eyesight and therefore feels isolated, being unable to read, listen or converse with others. The staff look after her well, but can not spend much time with her because of the demands on their time, particularly in this Covid period. The management team is hard-working and efficient and deserves praise for how it is coping with unprecedented circumstances.

Always an excellent service given, the staff have never been anything but superb in the care given to my aunt, they must have the patience of saints. It has taken some time but my aunt despite initial reluctance is now settled and happy in the home.

My Mum has Dementia and had to go into a Care Home as an Emergency in April. All staff at Alexander House have been very helpful and friendly. My Mum is well looked after and has settled in well. I am very happy with her care in Alexander House.

The management team were extremely helpful when I had to suddenly organise respite care for my sister-in-law. They dealt with the paperwork efficiently and quickly. All the staff are friendly and helped to settle her in as smoothly as possible.