Brewster House

Mum stayed for a week but has decided not to stay. This is in no way a reflection on Brewster House and the acre given by its staff but Mum hasn't had the social interaction that is important to her. Some of your residents with dementia have come into her room uninvited and have tried to take her food and drink when she was in communal areas. They are so noisy that she hides herself in her room.

I come in and do some entertainment for the residents and they always make me very welcome.

Dad has been at Brewster House since November 22, and the care he’s received has been marvellous. The staff are extremely helpful, and the management is great - keep up the good work and thank you. He has one-to-one care day and night and feels very safe and secure. Once again, thank you.

Brewster House has changed for the better over the last 16 months. Staff are very friendly, and always willing to talk. My mum is bed bound and is very well cared for, not once in the last 3 years has she ever had a bed sore. Well done.

The permanent staff are friendly, caring, efficient and welcoming. They treat residents with dignity and respect at all times. Unfortunately, this cannot always be said about the bank/supply staff. I feel that the residents are in a safe and secure environment, and I feel confident that their best interests are always at the centre of what Brewster House do. The staff at Brewster House are extremely good at communicating with us regarding my mother-in-law's health needs.

A happy and welcoming environment. Staff are very caring and show care and consideration to all the residents. Staff are very good at communicating with us about the health and well-being of my mother. I feel my mother is in a safe and comfortable environment.

Mum has been here for nearly eighteen months and as long as the team are here, she will remain also. We could not ask for better service from all of the staff, we love how they care and interact with her. Mum has settled in amazingly and this is a testament to everyone at Brewster House. Thank you.

From first entering the security door, the staff were very welcoming and polite. Always on hand with any help I needed to take my wife back to her room safely.

Our main issues are Dad's personal bits going missing from is room. We, as a family, always make sure Dad is cared for, anything wrong, we will inform the person in charge.

I couldn't fault the home, my mum is always smiling, she's so content and happy, I can only put this down to the carers at the home. They treat her with love and respect. She has Alzheimer's which has deteriorated over the time she has been at the home, so her care is adapted and changed to suit her needs. Really lovely home with lovely people and a great manager who always comes out and says hello.

My husband has been a resident for over four years. During this time, he has deteriorated considerably. I visit frequently and have always found my husband clean and cared for. My husband is not easy to manage and I feel the staff are considerate and caring.

Really nice visit today, Mum's former carer managed to get my relative into a wheelchair and took her to your well-kept courtyard where Mum was crocheting. Mum was brought tea and biscuits which was really helpful.

The house always smells clean and fresh - again, completely different to Mum's previous home. The staff are all friendly, nice and polite.

Overall, satisfactory but would like a little more attention paid when being dressed and particularly with undergarments. Also, care taken with hair.

Staff are always polite and assist residents well and are patient with them.

We found the staff very friendly and helpful. Looking forward to our next visit.

Management is excellent. Complaints are dealt with quickly.

My friend was admitted to Brewster House as a result of a hip fracture. She is a difficult person to deal with, very domineering, likes her own way and generally able to manipulate others. I visited her every week, unannounced, except for the first time and was always impressed by the ambience of the whole place. The staff were welcoming, the manager and administrator took the time to make themselves known to me and the care staff always attentive to my friend. The food was good and nicely presented. I had previously heard bad reports of Brewster House, so I was delighted to see how well my friend was being cared for.

Friendly staff. Good environment. Clean rooms. There are times when I feel the staff are stretched to cover all the residents.

Lack of communication between service staff and family. No information on medical visits or outcomes.