Brewster House

Oak Road, Heybridge, Maldon CM9 4AX
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9.5 69 Reviews
  • Brewster House, Maldon
Brewster House is situated in the Heybridge Basin with good transport links to nearby Maldon, Chelmsford and Witham.

The accommodation provided is over two floors and the rooms are all single with the exception of one premium double room, this would be lovely for a married couple; for sharing with a friend or if you wish just the luxury of having a magnificent room all to yourself.

Brewster House has an adjoining Day Centre - for further details please contact the Home Manager.
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Care Provided by Brewster House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1450
The price(s) shown are provided by the care home. Contact Brewster House for full pricing details and T&Cs.

Contact Brewster House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Brewster House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alin Cuciureanu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (74)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Brewster House Reviews (69)

9.5

Brewster House has a Review Score of 9.5 (9.478) out of 10, based on 16 reviews in the last 2 years.
Over all time Brewster House has 69 reviews.

Overall Experience
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Reviewer Connection to Brewster House
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Total of 69, showing 21-40
Review from M T (Son of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A happy and welcoming environment. Staff are very caring and show care and consideration to all the residents. Staff are very good at communicating with us about the health and well-being of my mother. I feel my mother is in a safe and comfortable environment.
Reply from Femi Shoyombo, Home Manager at Brewster HouseWe feel so honoured that we could keep your mother safe and that you also feel the same. Thank you for being there every time we call you for support.
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Review from Stephen B (Son of Resident) published on 1 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for nearly eighteen months and as long as the team are here, she will remain also. We could not ask for better service from all of the staff, we love how they care and interact with her. Mum has settled in amazingly and this is a testament to everyone at Brewster House. Thank you.
Reply from Femi Shoyombo, Home Manager at Brewster HouseDear Stephen, thank you for your acknowledgement of your satisfaction towards the care of your mother at Brewster. Without your support and partnership, we would not be able to deliver the right kind of care.
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Review from R T (Husband of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first entering the security door, the staff were very welcoming and polite. Always on hand with any help I needed to take my wife back to her room safely.
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Review from Tracy C (Daughter of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad has been in the home for nearly three years now. Dad is happy here and settled in well.
Our main issues are Dad's personal bits going missing from is room. We, as a family, always make sure Dad is cared for, anything wrong, we will inform the person in charge.
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Review from Catherine C (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't fault the home, my mum is always smiling, she's so content and happy, I can only put this down to the carers at the home. They treat her with love and respect. She has Alzheimer's which has deteriorated over the time she has been at the home, so her care is adapted and changed to suit her
needs. Really lovely home with lovely people and a great manager who always comes out and says hello.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi Catherine, It has been a pleasure caring for your mum. We always aim to provide great person-centred care that is suited to individual needs. We're happy to hear that we are meeting your expectations. Thank you.
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Review from Joan R (Wife of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident for over four years. During this time, he has deteriorated considerably. I visit frequently and have always found my husband clean and cared for. My husband is not easy to manage and I feel the staff are considerate and caring.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi Joan, It has been a pleasure caring for your husband. Your comments are truly appreciated and I will be sure to share them with the rest of the team.
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Review from Douglas J (Son of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really nice visit today, Mum's former carer managed to get my relative into a wheelchair and took her to your well-kept courtyard where Mum was crocheting. Mum was brought tea and biscuits which was really helpful.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi Douglas, thank you for your comments. We hope to see you again soon!
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Review from Julie C (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had great satisfaction with Brewster House Care Home. My mum needs extra support which her previous home was unable to supply. She is being very well looked after - always clean, well fed and treated with dignity.
The house always smells clean and fresh - again, completely different to Mum's
previous home. The staff are all friendly, nice and polite.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi Julie, thank you for taking the time to leave us a review. The team at Brewster House, work really hard to provide the best person-centred care. I will pass your comments on to the wider team.
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Review from L D (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, satisfactory but would like a little more attention paid when being dressed and particularly with undergarments. Also, care taken with hair.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi, thank you for your comments. We appreciate any and all feedback. I will be sure to address this with the team.
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Review from S W (Granddaughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very clean and tidy. Plenty of staff around to help residents.
Staff are always polite and assist residents well and are patient with them.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi, thank you for your lovely comments. I will be sure to share them with the rest of the team.
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Review from Sid J (Brother of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the staff very friendly and helpful. Looking forward to our next visit.
Reply from Femi Shoyombo, Home Manager at Brewster HouseThank you for your valuable feedback. We strive to provide outstanding quality care and service. I will be sure to share your comments with the team.
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Review from Zoe D (Ex Family Member) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice place, staff are friendly.
Management is excellent. Complaints are dealt with quickly.
Reply from Femi Shoyombo, Home Manager at Brewster HouseHi Zoe,
Thank you for your valuable feedback. We take all comments on board and are happy to hear that you are satisfied with our care.
Kind regards,
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Review from Jan A (Friend of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted to Brewster House as a result of a hip fracture. She is a difficult person to deal with, very domineering, likes her own way and generally able to manipulate others. I visited her every week, unannounced, except for the first time and was always impressed by the ambience of the
whole place. The staff were welcoming, the manager and administrator took the time to make themselves known to me and the care staff always attentive to my friend. The food was good and nicely presented. I had previously heard bad reports of Brewster House, so I was delighted to see how well my friend was being cared for.
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Review from J J (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Good environment. Clean rooms. There are times when I feel the staff are stretched to cover all the residents.
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Review from M D (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lack of communication between service staff and family. No information on medical visits or outcomes.
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Review from Brenda C (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good. They always help Dad when he needs help.
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Review from Jane E (Daughter of Resident) published on 23 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care and attention my mother has had during her stay. We do feel at times the staff are stretched, due to shortage of help. Even so, they cope very well. The girls in the laundry room are amazing. We have lost a number of clothing, but they have gone out of their way to find them!
On the whole, the staff are excellent and underpaid!
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Review from William M (Friend of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been coming for the last six months to visit an old friend. Always found the home to be helpful and attentive to all. I would highly recommend.
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Review from Steve H (Son of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff which made Mum feel very special.
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Review from Joanne P (Daughter of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has temporarily been put into a home. However, the staff are good. He had an infection and has been delirious, however he is improving and I have arranged with social services to bring him home. Disappointed that my father's belongings go missing, wash bag, 2 pairs of trousers, and shoes. He
has been taken to the garden. Other than that all is well.
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Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Brewster House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.603 for Brewster House is calculated as follows: ( (126 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.603
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Brewster House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Alin

Alin Cuciureanu

Job Title: Home Manager Joined: 2014

I started my career in care in 2014 as a Care Assistant at Loganberry Lodge. Over the years, I’ve progressed into leadership roles, gaining valuable experience that has led to my current position as Manager.


With a Bachelor’s Degree in Management, I bring strong skills in leadership, planning, and team coordination. My professional development includes training in dementia care, medicines optimisation, and evidence-based practice, which have strengthened my ability to provide high-quality, person-centred care.


I’ve completed advanced qualifications in health and social care leadership, focusing on safeguarding, regulatory compliance, and quality assurance. A Higher-Level Apprenticeship in Adult Social Care further reinforced my practical understanding of delivering care in line with national standards.


I believe in honesty, fairness, and mutual support. My focus is on fostering a safe, respectful environment for both residents and staff, ensuring care is always compassionate and tailored to individual needs.

Leoni

Leoni

Job Title: Lifestyle Coordinator Joined: 2020

My name is Leoni, and I have been part of the Runwood Homes family since summer 2020. Initially starting as a carer, I transitioned into the Lifestyle Coordinator role in summer 2023—a role that truly feels like my calling.


Before joining Brewster House, I worked in a bakery and wasn’t quite sure what my next steps would be. However, within just one week of working here, I realised I had found where I was meant to be.


As many residents and families know, I have a deep love for animals, especially dogs. My dog, Cash Tennessee, often visits the home and brings so much joy to everyone.


I cherish coming to work each day, engaging in conversations, having fun, and helping residents enjoy a fulfilling lifestyle. It’s a privilege to be part of their lives, to plan trips and outings, and to make their wishes a reality whenever possible.


Being a Lifestyle Coordinator is more than just a job for me—it’s about building meaningful connections and making a positive impact on everyone at Brewster House.

Paula

Paula Miller

Job Title: Unit Manager Joined: 2009

I'm Paula. I am excited to have recently joined Brewster House as Unit Manager, working closely with Jenna, the Home Manager. My journey with Runwood Homes began approximately 15 years ago when I started as a Care Assistant. Over the years, I progressed to Senior Care Assistant and, for the past two years, have held the dual role of Unit Manager and Home Administrator.


I am passionate about building meaningful connections with our residents, their families, and friends. Ensuring that everyone in our care receives the highest standard of support and compassion is at the heart of everything I do.

Andy

Andy Aldus

Job Title: Chef Joined: 2021

Hi, I’m Andy, and I’m the Chef here at Brewster House.


My journey into the kitchen started somewhat by accident. When I was 17, my mum worked as a night senior in the care sector, which led me to take a kitchen porter job. From there, I worked my way up through the ranks, eventually becoming a chef.


I’ve now been at Brewster House for almost 3 years, and I’m proud to be part of a fantastic kitchen team. Together, we’re dedicated to creating delicious meals and providing excellent care for our wonderful residents.

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