New Copford Place

London Road, Copford, Colchester CO6 1YR

New Copford Place, set in Copford, near Colchester, offers residential and respite care in a modern, purpose built care home. With light, airy rooms for residents and comfortable communal spaces, including three lounges and a spacious dining room and a beautiful courtyard garden, it means there’s always a space to relax at New Copford Place.

The dedicated team understands that each resident is different and create a personalised care plan to ensure their needs are met Staff are committed to making sure New Copford Place feels like home for every resident.

New Copford Place is a residence owned by the charity, Friends of the Elderly, whose mission it is to provide individual professional, dignified care, services in a home from home setting.

Visit today or contact the team to find out more information.

Group: Friends of the Elderly Group

Person in charge: Donna Owen (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Polish, Romanian, Russian

Single Rooms: 27

Rooms with ensuite WC: 12

Fees information:

Fees are based on an assessment of individual care needs and will be calculated following a visit. Please contact the home by telephone or email to discuss any aspect of finding a care home.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Entrance to Willow Park road between Swan Pub and the Police Station on London Road

Visiting:

Follow Willow Park Road to arrive at main entrance

Latest Care Quality Commission* Report on New Copford Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 out of 10 for New Copford Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for New Copford Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.774 for New Copford Place is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for New Copford Place is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 New Copford Place has a Review Score of 9.8 (9.774) out of 10 and an Average Rating of 4.8 out of 5 from 7 Reviews over all time


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Copford Place?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Copford Place

  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

My mother has been a resident of New Copford Place for over five years now and I have been more than satisfied with the care that she has received during this time.

Over the years the staff have come to understand the 'idiosyncrasies' that a 98-year-old is entitled to have and although not admitted very often, she does know that she is in a good place.

After a recent spell in hospital with a combination of problems including sepsis (which was spotted very quickly by the carers), everyone made it abundantly clear how happy they were to see her back and she has responded accordingly.

A recent residential review by Essex County Council concluded that the care and support provided met all my mother's needs and she was described as being in 'very good spirits'

More than that, I could not ask!

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   4.6 out of 5

I am very pleased with the care my mother has received at New Copford Place. The staff are excellent and she is well looked after.

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   4.2 out of 5

A friendly, amazingly welcoming home where my grandma is extremely happy and well entertained as well as cared for. Friends and relatives are warmly welcomed at any time and various activities are arranged to include friends and family too. All on one level, this home allows residents to be continually in view of staff, the food is fabulous as are the gardens. Various levels of ability and disability are catered for.

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   4.8 out of 5

My Father has been a resident in this home for over 5 years now and has always been extremely happy here. As his Parkinson's disease has advanced, the care given has been adapted accordingly. The management and carers are extremely caring and compassionate. My son recently got married and as the event was about an hour away we were doubtful we could manage to get my father there. Once I'd mentioned this to the manager of the home, it was all organised within a day or so. Transport was arranged and a carer came with my Dad so he could attend and enjoy the occasion of his grandson's wedding.
There are many activities for the residents which my father enjoys. He regards it as his home and is very happy there.

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   4.9 out of 5

Donna Owen, Manager at New Copford Place responded to this review on 08 Aug 2018:

Thank you for your kind review Will- It is a pleasure having your dad here with us.

My mother has been in this care home for nearly three years, and before her, my mother in law was in New Copford Place for seven years. It is a most homely place, and provides excellent care for the residents, understanding their own needs. Over the years it has been excellent, but there has been a change of management and it is now better than ever before. There are regular activities within the home as well as outings to various places that interest the residents. The fresh smell manifests the cleanliness of the place, and each resident has a room with a garden view. The meals are excellent and individual needs are catered for.
I hope my son or daughter suggests that I go in here when the time comes, but if they don't I certainly will.

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   5 out of 5

Donna Owen, Manager at New Copford Place responded to this review on 08 Aug 2018:

Thank you Paul, some very kind words, You will always be welcome at the home. Best regards.

Lovely homely feel and staff and management are very approachable. We found that they were always at hand for any queries and made sure there was always something exciting happening within the home. I would recommend this home to everyone!!

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   4.9 out of 5

Donna Owen, Manager at New Copford Place responded to this review on 08 Aug 2018:

Thank you, Lucy- Appreciated :)

My 96-year-old Mum has been a resident at New Copford Place for nearly 3 Years. She is in a lovely room overlooking a pleasant garden, which is full of wildlife.
The home arranges lots of activities, for those that wish to take part and last weekend we had a BBQ for residents and families. Nothing is too much trouble for the staff, they are caring and respectful and I never have any qualms about leaving Mum there.

How likely would you be to recommend New Copford Place? Extremely Likely

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Average Rating:   5 out of 5

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