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- New Copford Place Residential Care Home

from the moment we first met the manager of this home, we knew that Mum would be in good handsMary R(Daughter of Resident/Service User)

the staff spoil her rotten and have gone a long way to helping her settle in so wellKate L(Daughter of Resident/Service User)

I know she had the happiest time of her life being looked after by New Copford PlaceKeith P(Son of Resident/Service User)

from the moment we first met the manager of this home, we knew that Mum would be in good handsMary R(Daughter of Resident/Service User)

the staff spoil her rotten and have gone a long way to helping her settle in so wellKate L(Daughter of Resident/Service User)

I know she had the happiest time of her life being looked after by New Copford PlaceKeith P(Son of Resident/Service User)

New Copford Place care home specialises in residential care. Rooms are light and airy with TV and telephone points. A number of rooms have en suite facilities and some with separate bathroom facilities designed with ease of access and use.
Three lounges, a spacious dining room, gardens with a courtyard and sheltered seating area offer residents a choice of spaces to spend time in the company of fellow residents, visiting family...
Care Provided by New Copford Place Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Copford Place Residential Care Home for full pricing details and T&Cs.
Contact New Copford Place Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Friends of the Elderly
- Voluntary / Not for Profit Owned
Person in charge
- Daniel Sabau(Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (27)
Visiting
- Follow Willow Park Road to arrive at main entrance
Parking
- Parking available.
New Copford Place Residential Care Home Reviews (54)
New Copford Place Residential Care Home has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years.
Over all time New Copford Place Residential Care Home has 54 reviews.
My father in law had been a resident of New Copford Place Care Home for the last 2 years and I can not praise them enough. Other care homes that I've visited may look fantastic but looks can be deceiving. What makes New Copford Place stand out is the dedication and care they showed towards my father in law. As well as caring for the resident's physical needs you will often see staff engaged in activities with the residents or just chatting to them. Many care homes just don't have sufficient staff to provide the level of care that my father in law received. When my father had to visit the hospital a member of staff insisted on staying with him until my wife arrived. I can not recommend then enough.
When I have stayed for lunch the food has always been extremely good and the chefs all very attentive. When the home holds events for relatives to attend the catering and entertainment/activities are incredibly well organised and the food always delicious! The staff work very hard and are all extremely caring.
Dear Beverly, thank you for the your kind words, I will pass this onto the care team and the catering team :) It is a pleasure having your mum here with us, and we are all looking forward to more enjoyable time with her. Kind regards, Daniel
Dad was previously in another care home nearer to us, but both dad and ourselves had concerns about his care at this location. This care home was part of a larger care company. Upon entering New Copford Place, both my wife and myself felt this warmth and the special touches around the home (my wife was a senior carer) before she retired. New Copford Place is a smaller, single level home with most of the staff having been there many years. We know dad has the very best of care now, both physically and emotionally. The food is also great, the dining room is like a restaurant.
Thank you for taking the time to submit this review, it is a pleasure having your dad here with us. Thank you for your appreciation and kind words, I will pass them on to the team; they will be pleased to hear them. Kind regards, Daniel
Mum has been in NCP for eight months now and it is clear she is settled and happy. This is down to the care and support she receives from EVERYONE at NCP. The regular updates from the Senior Carers which has just started is really useful, especially as my brother lives in the US, this update gives him a good perspective.
Dear Lynn, thank you for taking the time to write a review. I am pleased you are happy with the regular updates we send to the relatives. We always strive to increase the support we offer not just to our residents, but their families also. Kind regards, Daniel
The facilities are warm and comfortable with plenty of natural light, a very relaxed environment with attentive and engaging carers.
The management team are receptive to feedback and look to resolve any issues efficiently.
Many of the carers are long term serving staff providing continuity of care and contributing to reliving high standards of care in a happy environment.
Dad's room is very cosy and nicely set up to meet his needs, playing music from his LP collection and having a good old sing along.
Dad enjoys his food which is always a good sign
Dear Kim, thank you for taking the time to write the review. It is a pleasure to have your dad here with us. He is quite a character and we enjoy having a sin-a-long and laugh with him. Thank you for your appreciation and kind words, I will pass them onto our staff. Kind regards, Daniel.
The excellent chef, who was in the kitchen when mum firstly arrived, moved on to pastures anew about a year ago and the food has definitely deteriorated since that time, which is a shame, but the food is still satisfactory.
Overall, we are very pleased that we chose New Copford Place for the next phase of our mum's life as we now know that she is receiving all the love and care that she deserves.
Thank you for taking the time to complete the review. The catering manager and I worked together and several changes were done in the last couple of months, which I hope they have been noticed. Also, thank you for the lovely words about our care team, I will let them know their work is noticed and appreciated. Kind regards, Daniel
Daniel, the care manager, and his team were extremely helpful and supportive during the difficult process of getting my father into respite care. The home itself feels friendly and welcoming, nothing is too much trouble for the staff and it is good to see so many regular faces!
Thank you Mark for your lovely review, your dad is a pleasure to have here. We are always trying to help not just our residents but their families too as we know how difficult it can be. I will pass your kind words on to the staff team. Kind regards, the home manager
This care home could not have welcomed mum more warmly. She has been a resident now for 2 years and during this time her care has always been at the forefront. The home itself is always lovely to visit at any time of the day. Staff are friendly and approachable. Always lots of activities to join in with or watch from the sides.
Thank you for the review and for your appreciation, our residents safety and well-being has always been a priority for us. I appreciate your kind words, and I will pass them on to the team. Kind regards, the home manager.
They all work well together as a Team from the Administrator to the Housekeeping and Maintenance, Activities Lead and Caring Staff.
The grounds are lovely, well kept and used enthusiastically.
There are clear lines of accountability with the Shift Leaders being an accessible and efficient point of contact for Staff, Residents and Relatives alike as well as the Home Manager.
There is a stable core of regular Staff and Agency Staff use mostly seems to be small.
I have chosen this Care Home for both of my elderly relatives to live in and I feel happy with my choice.
Hi Sally, thank you so much for your lovely review. We truly appreciate your kind words and we are delighted to know the care and support we provide is making a positive difference. Feedback like yours means a great dela to our team. Kind regards, Daniel
Nice home with a good atmosphere. The staff are very attentive and helpful to deal with any queries. The management team are also good and friendly, their support with health issues and medication has been excellent.
Thank you for taking the time to write a review and I'm glad you're happy with the support we provide here at New Copford Place. I'll pass your kind words to our staff team, I'm sure they'll be happy to know their work doesn't go unnoticed. Thank you, CHM
New Copford Place is very tidy, clean and welcoming. The staff are very helpful, polite and friendly. I felt well looked after when I stayed there.
Thank you for your kind words, it was lovely to meet you and to have you staying with us. If you need any support again, we'll be glad to have you back any time. Kind regards, HM
The staff are truly amazing, I no longer have to worry about my mothers welfare as I know she is in safe and caring hands. NCP always has a warm and friendly atmosphere when I visit, and the activities team do a splendid job of keeping things interesting during the day. Well done.
Thank you for the review and for your appreciation, our residents safety and well-being has always been a priority for us. I appreciate your kind words, and I will pass them on to the team. Kind regards, HM
I am very happy with all aspects of my mothers care and facilities in Copford Place, I do know that she has always been very happy staying within this home for the period of at least the last seven years, and therefore I feel a lot of gratitude because I know that she is very well cared for.
Thank you for the your kind words, I will pass this onto the staff :) It is a pleasure having your mum here with us, and we are all looking forward to more enjoyable time with her. Kind regards, HM
I met some nice people there. I helped to make a Christmas cake. It was nice to share meals with other people. Slept very well. My relatives were able to come and visit me. It was lovely and warm in the home. Saw squirrels out of the window. I had my nails and hair done and that was a nice experience. I would like to stay again when my daughter goes on holiday.
Thank you so much for taking the time to write this review. We loved having you staying with us and I'm glad you had a nice time. I'll pass your kind words to the staff team also and we will be more than happy to see you again whenever you need us. Kind regards, Care Home Manager
My mother recently spent three weeks respite in New Copford Place. My brother and I were very impressed by the warm welcome we received from the moment we made contact by phone. The home has a calm atmosphere with light, spacious areas for relaxing and taking part in activities. The dining room is delightful with fresh flowers on each table. The staff were all professional, friendly and helpful. Although my mother decided not to stay (she wasn't ready) we would not hesitate in choosing New Copford Place for her to stay permanently.
Thank you for your kind words, it was a pleasure to have your mum with us. I will pass your compliments to the staff members and we're looking forward to see you and your mum again if needed. Kind regards, Care Home Manager
Always a smile and a can-do attitude. Mum was sorry to leave as she had become very fond of everyone- staff and residents.
Mum's TV never worked well but that is our only negative.
Thank you New Copford Place for being there when we and Mum needed you. Our thanks to everyone, especially the budgie!
Thank you for your review. It was a pleasure having your mum here with us and we miss her. We'll be here for you and your mum anytime you need us. Thank you for your appreciation and kind words, I will pass them on to our staff. Kind regards, Care Home Manager.
From day 1 Dad enjoyed that everyone called him by his first name. During his stay, we spoke with him frequently and family members visited - he said he was being well looked after, had good food, friendly helpful staff, with a real 'homely' feel. Everyone commented on how clean and fresh the home was. His own room was great with a nice bathroom and comfortable bed.
There were no issues with taking him out temporarily during the day for family visits and he certainly enjoyed his 'wee dram' in the evenings. He really enjoyed being able to sit in the courtyard on sunny days. He said it was nice to be able to walk in the gardens and nice having a mix of TV and quiet rooms.
Should the need arise in the future, there will be no need to look around. New Copford Place will be our immediate, preferred first choice. Thank you and well done all.
Thank you for taking the time to submit this review. It was a pleasure having your dad here with us, we'll be glad to welcome him any time you need us. Thank you for your appreciation and kind words, I will pass them on to the team; they will be pleased to hear them. Kind regards.
All staff are lovely; they keep me well informed and as a family, we are always welcomed in with a smile and friendly chat.
On a personal level, I have found the support from everybody to be fantastic; it can be hard to see someone with Alzheimer's and upsetting at times, but everybody has been so kind and supported me as well.
I personally cannot recommend this care home enough.
Thank you Stephanie for your lovely review, your dad is a pleasure to have here. I will pass your kind words on to the staff team. Thank you.
Satisfied with the care provided. The staff are attentive and treat residents with respect and dignity. The rooms are a little small, but the overall look and feel of the home generally is comfortable and welcoming.
Thank you for your review. Our residents and their families are at the core of everything we do and I am glad that's noticed and appreciated. Kind regards, Care Home Manager.
All the staff, including the manager, cannot be faulted for the kindness and care they show towards the residents, and the whole atmosphere in the place is friendly and welcoming. They were so good with my mum and I would definitely recommend this home.
Thank you for your review. It was a pleasure having your mum here with us. Thank you for your appreciation and kind words, I will pass them to our staff. Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (1)
- 15 Jun 2026
Friends of the Elderly, has been selected to appear in a new publication entitled Monarchy and Democracy: A History of Leadership. An official History of Parliament project. This landmark book,...
- 08 Jun 2026
To mark this year’s National Biscuit Day, the residents and care team at New Copford Place, our Colchester-based residential care home, have been talking about their favourite biscuits and answering...
- 01 Jun 2026
The residents and care team at New Copford Place, our Colchester-based residential care home, are looking forward to welcoming their families, friends and members of the local community to join...
- 07 Aug 2026Organiser: New Copford Place Residential Care Home
Awards / Recognitions (2)
- 07 Dec 2023Recipient: Friends of the Elderly
- 01 Dec 2022Recipient: Friends of the Elderly
Meet the Team (1)

“I have worked in the Care Sector since 2012. After beginning my career in care, I quickly realised that I was making a positive change in the lives of those people I looked after, which is so rewarding and something no other job was – and still is – able to provide.
I have been with Friends of the Elderly for nearly three years, becoming the Care Home Manager at New Copford Place in August 2020. I have a great team and we work closely together to ensure each resident is supported, inspired and receives the highest level of bespoke care which is tailored to their individual needs.
Our wide and varied activities programme is created through listening to our residents’ preferences, likes, hobbies and interests as making a positive difference in all our residents’ lives is at the heart of all we do, every day. All the Team gets involved and I’ve even been known to join in with the singing and dancing sessions.
The best thing about being the Care Home Manager at New Copford Place is seeing our residents smiling, as it makes me feel that I have, in some small way, contributed a little bit to that smile.”
Frequently Asked Questions about New Copford Place Residential Care Home
What types of Care is New Copford Place Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does New Copford Place Residential Care Home have?
There are 27 Single Rooms.
What are the Facilities & Services at New Copford Place Residential Care Home?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is New Copford Place Residential Care Home to the centre of Colchester?
4.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Copford Place Residential Care Home to verify any information. View our terms and conditions. New Copford Place Residential Care Home has an Enhanced Service -more info.