from the moment we first met the manager of this home, we knew that Mum would be in good hands
Mary R (Daughter of Resident)
the staff spoil her rotten and have gone a long way to helping her settle in so well
Kate L (Daughter of Resident)
I know she had the happiest time of her life being looked after by New Copford Place
Keith P (Son of Resident)
These prices are only a guideline, please contact New Copford Place Residential Care Home to find out the exact price for your requirements.
Follow Willow Park Road to arrive at main entrance
Parking available.
New Copford Place Residential Care Home has a Review Score of 9.6 (9.600) out of 10, based on 19 reviews in the last 2 years. Over all time New Copford Place Residential Care Home has 46 reviews.
Review from Pete W (Son of Resident) published on 18 September 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Over the years the staff have come to understand the 'idiosyncrasies' that a 98-year-old is entitled to have and although not admitted
After a recent spell in hospital with a combination of problems including sepsis (which was spotted very quickly by the carers), everyone made it abundantly clear how happy they were to see her back and she has responded accordingly.
A recent residential review by Essex County Council concluded that the care and support provided met all my mother's needs and she was described as being in 'very good spirits'
More than that, I could not ask!
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Review from D S (Son of Resident) published on 30 August 2018
Submitted via Postal Card •
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4.0 out of 5
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Review from Nicola F (Granddaughter of Resident) published on 13 August 2018
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5.0 out of 5
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Review from Will W (Son of Resident) published on 9 August 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Donna Owen, Manager at New Copford Place Residential Care Home
Thank you for your kind review Will- It is a pleasure having your dad here with us.
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Review from Lucy (Granddaughter of Resident) published on 8 August 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Donna Owen, Manager at New Copford Place Residential Care Home
Thank you, Lucy- Appreciated :)
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Review from Gill P (Daughter of Resident) published on 6 August 2018
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5.0 out of 5
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The Review Score of 9.6 (9.600) out of 10 for New Copford Place Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.600 for New Copford Place Residential Care Home is calculated as follows: ( (153 Excellents x 5) + (54 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 225 Ratings = 4.6
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for New Copford Place Residential Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jul 2018
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Job Title: Manager
“I have worked in the Care Sector since 2012. After beginning my career in care, I quickly realised that I was making a positive change in the lives of those people I looked after, which is so rewarding and something no other job was – and still is – able to provide.
I have been with Friends of the Elderly for nearly three years, becoming the Care Home Manager at New Copford Place in August 2020. I have a great team and we work closely together to ensure each resident is supported, inspired and receives the highest level of bespoke care which is tailored to their individual needs.
Our wide and varied activities programme is created through listening to our residents’ preferences, likes, hobbies and interests as making a positive difference in all our residents’ lives is at the heart of all we do, every day. All the Team gets involved and I’ve even been known to join in with the singing and dancing sessions.
The best thing about being the Care Home Manager at New Copford Place is seeing our residents smiling, as it makes me feel that I have, in some small way, contributed a little bit to that smile.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Copford Place Residential Care Home to verify any information. View our terms and conditions. New Copford Place Residential Care Home has an Enhanced Service - more info.
