New Copford Place Residential Care Home

Overall, it is a lovely care home.

Overall, we feel residents are treated with care and as individuals. We would recommend New Copford Place for short-stay or long-term residency.

Having no experience of care homes, I am really pleased that we chose New Copford Place to look after my aunt. The staff are friendly, caring and approachable. Any concerns I may have are discussed and resolved quickly with a smile. My aunt, who is new to the care home, seems settled and happy already. She is well looked after and enjoys the meals. Her room is kept tidy and clean. The new activity manager is putting together an extensive activity plan and we receive weekly planners so that we can come along and join in too.

My dad appears very happy here. He is well cared for and looked after and the place is always clean. There were some minor maintenance problems with the boiler, however, I feel I can trust the staff always to ensure his safety and well-being. The staff are always kind and friendly when I visit.

Staff are always very helpful and give my mother exceptional care. The staff are always cheerful and friendly. My mother has dementia; she is at New Copford Place as a permanent resident. She has an ensuite bedroom, which is bright and clean with a view of the garden. She's very happy there. All staff are so nice, from management to staff in the office and carers. My mum gets on really well with all the staff, and the staff are fond of her and know her. So nice to see. Very clean and well-managed home. After trying several other homes which did not work out too well, Copford Place was by far the best in every way. The staff work as a team, which means everything is running as it should.

I’ve saved the best ‘till last! The staff are wonderful! They are all efficient, friendly, welcoming, warm and happy! Nothing is too much trouble. The same can be said of the managers, who are at the helm and brilliantly running this beautiful residential home!

Mum was a resident of New Copford Place for more than 2 years. Not always an easy character, my Mum was always treated with patience and compassion, and a good sprinkling of humour, which really helped. The staff are fantastic and all contribute to the quality of care given, whether the cleaners or the managers. Following the relaxation of Covid restrictions the visiting was completely open; there are many places to sit and chat, their bedrooms, the gardens, one of the many lounges and the dining room. The staff were always very welcoming and caring of me, always a chat, and (if I timed it right) a cup of tea and cake. I always felt that Mum was safe, cared for and in the best place possible for her. Inevitably all things come to an end and Mum’s death was handled beautifully by the staff, I was there and they were fantastic in their presence and knowing when I was happy to be left alone with her too. I could not have asked for a better 2+ years for the last years of her life.

A lovely friendly atmosphere and our Mum is absolutely thriving there!

I was pleased to find a nice place which was able to accommodate a single night of respite. Most have one or two weeks minimum.

The food lacked variety, the towels were too thin and there were ants. I was reluctant to have respite care before, now I would consider doing it again to give my wife time off.

My parents are both in their 90s and spent a week at New Copford Place for some respite care. They had a wonderful experience - the staff could not have been more caring and engaging, the food was great and the manager and his team continually went the extra mile to make their stay enjoyable and safe. This also allowed the rest of the family some respite as we could be confident that the home had everything covered. Fantastic.

My wife has been a resident at New Copford Place since June 2021. I transferred her from her previous care home which was like a high-security prison. The care and love my wife has received since moving have been fantastic. Despite some difficult moments when she first arrived, their care has been exceptional. The management team are kind and I am allowed to visit as often as is possible - for which I am very grateful. Despite her dementia, my wife seems to be content and I really look forward to my visits.

My mother spent three weeks in respite care, following hip surgery. From my first contact with the manager to our day of discharge, we found the complete service to be professional, caring, supportive and totally appropriate for my mother's needs; despite the difficulties, all staff are facing due to Covid restrictions. Compliments must be sent to the chef and his team for the excellent food and choices offered. Mother will definitely return if needed in the future.

Mum had been in hospital for several months after a fall at home but was not making good progress, failing to stand or even sit up for long and never out of her nightwear. She had lost all confidence and was becoming very anxious and depressed. However, from the moment we first met the manager of this home, we knew that Mum would be in good hands and were comforted that this would be the best place to move Mum to, to maximise her recovery. All the staff seem caring and patient and have managed to do so much with Mum since she arrived. With their encouragement, the lovely staff have slowly worked their magic and Mum is now up and dressed and walking to the cheery dining room and back. Mum is understandably still apprehensive and whilst she would prefer to have remained in her own home is slowly embracing her new home and all its benefits (even unexpected wine with dinner one day.) She will hopefully increase her participation in the many and varied activities available. Thanks to all.

All in all, truly they have been great with mum.

My mother had led an independent life well into her nineties but started having a number of falls putting her into hospital. Having fractured a vertebrae, she needed respite care when she came out of hospital. New Copford Place did a superb job getting her back on her feet and walking again, to the point where she was able to go home and live on her own again. Unfortunately, she suffered a broken hip and arm following another fall within days of going home. New Copford Place went out of their way to get her back into the home after the hospital had sorted her out and have made excellent progress getting her back walking again. She is now a permanent resident at the home but in very good hands. The staff all take great care of the residents and it's a splendid place to be.

My mum was discharged from hospital, where her condition had really slumped and came to New Copford Place for respite care. Since arriving she has improved considerably. I believe this is due to the very caring nature of the people who work here and the manager's amazing energy and commitment to making the residents lives the best they can be. She really goes the extra mile to help people. I have visited at all times of the day, am always made very welcome and can see for myself that this is a good care home. The activities coordinator is wonderful - she is energetic and enthusiastic and I have enjoyed doing activities together with my mum. The care team here are so friendly and helpful that they create a very warm atmosphere for the people who live here. My mum is now a resident and I know she is in good hands.

All staff treat them with respect and kindness, sometimes in a difficult situation but they always remain calm and professional.

From the first moment we asked for a review for my mother we have experienced nothing but kindness and understanding during a difficult period.

We have no problems leaving our mother in the capable hands at New Copford Place and we all have tremendous admiration for all the hard work all the staff do.

I have nothing but praise for the manner in which my Mum has been cared for over the last five years. The staff are young but their youth has uplifted my mother over the years. The attention to detail over her appearance, cleanliness and general wellbeing have been second to none. Management and administration excellent. Mum passed away on 15th January at 95 years old. I know she had the happiest time of her life being looked after by New Copford Place.