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- New Copford Place Residential Care Home

from the moment we first met the manager of this home, we knew that Mum would be in good handsMary R(Daughter of Resident/Service User)

the staff spoil her rotten and have gone a long way to helping her settle in so wellKate L(Daughter of Resident/Service User)

I know she had the happiest time of her life being looked after by New Copford PlaceKeith P(Son of Resident/Service User)

from the moment we first met the manager of this home, we knew that Mum would be in good handsMary R(Daughter of Resident/Service User)

the staff spoil her rotten and have gone a long way to helping her settle in so wellKate L(Daughter of Resident/Service User)

I know she had the happiest time of her life being looked after by New Copford PlaceKeith P(Son of Resident/Service User)

New Copford Place care home specialises in residential care. Rooms are light and airy with TV and telephone points. A number of rooms have en suite facilities and some with separate bathroom facilities designed with ease of access and use.
Three lounges, a spacious dining room, gardens with a courtyard and sheltered seating area offer residents a choice of spaces to spend time in the company of fellow residents, visiting family...
Care Provided by New Copford Place Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact New Copford Place Residential Care Home for full pricing details and T&Cs.
Contact New Copford Place Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Friends of the Elderly
- Voluntary / Not for Profit Owned
Person in charge
- Daniel Sabau(Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1980
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (27)
Visiting
- Follow Willow Park Road to arrive at main entrance
Parking
- Parking available.
New Copford Place Residential Care Home Reviews (54)
New Copford Place Residential Care Home has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years.
Over all time New Copford Place Residential Care Home has 54 reviews.
Activities are improving due to the recent appointment of a coordinator.
Overall, it is a lovely care home.
Dear Theresa, thank you for taking the time to submit this review. I will pass your kind words and positive feedback to the care team; they will be pleased to hear them. Kind regards.
Overall, we feel residents are treated with care and as individuals. We would recommend New Copford Place for short-stay or long-term residency.
Dear Julia, thank you for your kind words. I am pleased you are happy with the new changes regarding the activities and the food served. We always strive to increase our standards in everything we do for all our residents and their families. Kind regards.
Having no experience of care homes, I am really pleased that we chose New Copford Place to look after my aunt. The staff are friendly, caring and approachable. Any concerns I may have are discussed and resolved quickly with a smile. My aunt, who is new to the care home, seems settled and happy already. She is well looked after and enjoys the meals. Her room is kept tidy and clean. The new activity manager is putting together an extensive activity plan and we receive weekly planners so that we can come along and join in too.
Hi Wendy, thank you for your kind words. Your aunt's sense of humour always makes us smile, specially when she talks about her childhood. We are always happy to see you, or any other family members joining the activities. Kind regards.
My dad appears very happy here. He is well cared for and looked after and the place is always clean. There were some minor maintenance problems with the boiler, however, I feel I can trust the staff always to ensure his safety and well-being. The staff are always kind and friendly when I visit.
Hi, thank you for your kind words. I am pleased we are able to offer you peace of mind regarding your dad's safety and well-being. It's a pleasure to have your dad here; he is always willing to share his knowledge and life experience with us. The boiler issues have been sorted and I spoke with your dad about it also. Kind regards, Care Home Manager.
Staff are always very helpful and give my mother exceptional care. The staff are always cheerful and friendly. My mother has dementia; she is at New Copford Place as a permanent resident. She has an ensuite bedroom, which is bright and clean with a view of the garden. She's very happy there. All staff are so nice, from management to staff in the office and carers. My mum gets on really well with all the staff, and the staff are fond of her and know her. So nice to see. Very clean and well-managed home. After trying several other homes which did not work out too well, Copford Place was by far the best in every way. The staff work as a team, which means everything is running as it should.
Dear Alan, thank you for your kind words. We're happy to see your mum settled and happy with us, and we will continue to ensure she receives all the attention and support she requires. Kind regards.
The building itself is set in a beautiful country area. All of the residents’ rooms have French windows looking out to a wooded, pretty garden. It is a calming and inspiring view.
The building is all ground floor, giving easy access to all rooms.
The dining room, in particular, is like a restaurant with tablecloths, flowers and even menus, and the food is delicious!
All of the rooms are beautiful: clean, warm and cosy. We were able to furnish my mother’s room with her own curtains, desk, large photo boards and books, which has made all the difference to her settling in. She is immensely proud of her room and calls it her home from home!
I’ve saved the best ‘till last! The staff are wonderful! They are all efficient, friendly, welcoming, warm and happy! Nothing is too much trouble. The same can be said of the managers, who are at the helm and brilliantly running this beautiful residential home!
Thank you for all your kind words; we're happy your mum is pleased with the room, and it feels like home for her. I will pass your compliments to the staff team. Kind regards.
Mum was a resident of New Copford Place for more than 2 years. Not always an easy character, my Mum was always treated with patience and compassion, and a good sprinkling of humour, which really helped. The staff are fantastic and all contribute to the quality of care given, whether the cleaners or the managers. Following the relaxation of Covid restrictions the visiting was completely open; there are many places to sit and chat, their bedrooms, the gardens, one of the many lounges and the dining room. The staff were always very welcoming and caring of me, always a chat, and (if I timed it right) a cup of tea and cake. I always felt that Mum was safe, cared for and in the best place possible for her. Inevitably all things come to an end and Mum’s death was handled beautifully by the staff, I was there and they were fantastic in their presence and knowing when I was happy to be left alone with her too. I could not have asked for a better 2+ years for the last years of her life.
It was a real pleasure to have your mum here with us. She was quite a character and made us smile and laugh many times and we will remember her fondly. Thank you for all your kind words and for all your understanding and support and we're always happy to see you again for a cup of tea and a chat. Kind regards.
As a family, we knew nothing about care homes; we visited a few and knew they were not for our Mum.
We stumbled upon New Copford Place by accident really, and we are so happy that we did.
It is an amazing care home; we cannot speak highly enough of the staff, such kind and caring people.
A lovely friendly atmosphere and our Mum is absolutely thriving there!
Dear Julie, thank you for the lovely review. It is so nice to see your mum happy, safe and well. It is a pleasure having her at the home; she has a great character and makes us all smile every day. Thank you.
I was pleased to find a nice place which was able to accommodate a single night of respite. Most have one or two weeks minimum.
Thank you for your kind words. If you need support in the future, do not hesitate to contact us. Our staff team will be happy to see you again. Thank you.
The food lacked variety, the towels were too thin and there were ants. I was reluctant to have respite care before, now I would consider doing it again to give my wife time off.
Best regards,
Home manager.
My parents are both in their 90s and spent a week at New Copford Place for some respite care. They had a wonderful experience - the staff could not have been more caring and engaging, the food was great and the manager and his team continually went the extra mile to make their stay enjoyable and safe. This also allowed the rest of the family some respite as we could be confident that the home had everything covered. Fantastic.
Thank you for your kind words. It was a pleasure to have your parents staying with us; and if you need support in the future, do not hesitate to contact us. Our staff team will be happy to see them again.
My wife has been a resident at New Copford Place since June 2021. I transferred her from her previous care home which was like a high-security prison. The care and love my wife has received since moving have been fantastic. Despite some difficult moments when she first arrived, their care has been exceptional. The management team are kind and I am allowed to visit as often as is possible - for which I am very grateful. Despite her dementia, my wife seems to be content and I really look forward to my visits.
Many thanks, Daniel.
My mother spent three weeks in respite care, following hip surgery. From my first contact with the manager to our day of discharge, we found the complete service to be professional, caring, supportive and totally appropriate for my mother's needs; despite the difficulties, all staff are facing due to Covid restrictions. Compliments must be sent to the chef and his team for the excellent food and choices offered. Mother will definitely return if needed in the future.
Thank you for your kind words, it was an absolute pleasure to have your mum here with us. The staff team absolutely loved your mum, and we're happy we were able to help build back her confidence and strength. I will pass your compliments to the catering team. Best wishes.
Mum had been in hospital for several months after a fall at home but was not making good progress, failing to stand or even sit up for long and never out of her nightwear. She had lost all confidence and was becoming very anxious and depressed. However, from the moment we first met the manager of this home, we knew that Mum would be in good hands and were comforted that this would be the best place to move Mum to, to maximise her recovery. All the staff seem caring and patient and have managed to do so much with Mum since she arrived. With their encouragement, the lovely staff have slowly worked their magic and Mum is now up and dressed and walking to the cheery dining room and back. Mum is understandably still apprehensive and whilst she would prefer to have remained in her own home is slowly embracing her new home and all its benefits (even unexpected wine with dinner one day.) She will hopefully increase her participation in the many and varied activities available. Thanks to all.
Thank you for the lovely review, Mary. It is so good to see Mum progressing as much as she has in such a short amount of time. The team are doing an amazing job at building her confidence and getting Mum back on her feet. We are really looking forward to when Mum is more settled and will want to...
All in all, truly they have been great with mum.
Dear Kate, thank you for the lovely review. I will pass this onto the staff :) It is a pleasure having mum here with us, and we are all looking forward to many more enjoyable years with her.
Thanks again,
Donna
My mother had led an independent life well into her nineties but started having a number of falls putting her into hospital. Having fractured a vertebrae, she needed respite care when she came out of hospital. New Copford Place did a superb job getting her back on her feet and walking again, to the point where she was able to go home and live on her own again. Unfortunately, she suffered a broken hip and arm following another fall within days of going home. New Copford Place went out of their way to get her back into the home after the hospital had sorted her out and have made excellent progress getting her back walking again. She is now a permanent resident at the home but in very good hands. The staff all take great care of the residents and it's a splendid place to be.
Dear Steve
Thank you for the lovely review. It is a pleasure having mum here with us.
Thanks again.
Donna.
My mum was discharged from hospital, where her condition had really slumped and came to New Copford Place for respite care. Since arriving she has improved considerably. I believe this is due to the very caring nature of the people who work here and the manager's amazing energy and commitment to making the residents lives the best they can be. She really goes the extra mile to help people. I have visited at all times of the day, am always made very welcome and can see for myself that this is a good care home. The activities coordinator is wonderful - she is energetic and enthusiastic and I have enjoyed doing activities together with my mum. The care team here are so friendly and helpful that they create a very warm atmosphere for the people who live here. My mum is now a resident and I know she is in good hands.
Dear Jill, thank you for the lovely review, agreed it is so nice to see Mum happy, safe and well. It is a pleasure having Mum at the home, she has a great character and makes us all smile every day. Donna.
All staff treat them with respect and kindness, sometimes in a difficult situation but they always remain calm and professional.
From the first moment we asked for a review for my mother we have experienced nothing but kindness and understanding during a difficult period.
We have no problems leaving our mother in the capable hands at New Copford Place and we all have tremendous admiration for all the hard work all the staff do.
I have nothing but praise for the manner in which my Mum has been cared for over the last five years. The staff are young but their youth has uplifted my mother over the years. The attention to detail over her appearance, cleanliness and general wellbeing have been second to none. Management and administration excellent. Mum passed away on 15th January at 95 years old. I know she had the happiest time of her life being looked after by New Copford Place.
Dear Keith, it was a pleasure having mum here and what a bright spark she was! Hope to see you both again at the home as a visitor at some point. Take care, Donna.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 July 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (12) & Events (1)
- 15 Jun 2026
Friends of the Elderly, has been selected to appear in a new publication entitled Monarchy and Democracy: A History of Leadership. An official History of Parliament project. This landmark book,...
- 08 Jun 2026
To mark this year’s National Biscuit Day, the residents and care team at New Copford Place, our Colchester-based residential care home, have been talking about their favourite biscuits and answering...
- 01 Jun 2026
The residents and care team at New Copford Place, our Colchester-based residential care home, are looking forward to welcoming their families, friends and members of the local community to join...
- 07 Aug 2026Organiser: New Copford Place Residential Care Home
Awards / Recognitions (2)
- 07 Dec 2023Recipient: Friends of the Elderly
- 01 Dec 2022Recipient: Friends of the Elderly
Meet the Team (1)

“I have worked in the Care Sector since 2012. After beginning my career in care, I quickly realised that I was making a positive change in the lives of those people I looked after, which is so rewarding and something no other job was – and still is – able to provide.
I have been with Friends of the Elderly for nearly three years, becoming the Care Home Manager at New Copford Place in August 2020. I have a great team and we work closely together to ensure each resident is supported, inspired and receives the highest level of bespoke care which is tailored to their individual needs.
Our wide and varied activities programme is created through listening to our residents’ preferences, likes, hobbies and interests as making a positive difference in all our residents’ lives is at the heart of all we do, every day. All the Team gets involved and I’ve even been known to join in with the singing and dancing sessions.
The best thing about being the Care Home Manager at New Copford Place is seeing our residents smiling, as it makes me feel that I have, in some small way, contributed a little bit to that smile.”
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