Eastham is situated high on hill overlooking the Essex countryside in Woodham Ferrers. Many of the rooms offer spectacular views. Eastham was built in 1890 and was originally a Vicarage until it was purchased by the Mayor and Burgesses of East Ham in 1948 – hence the name of Eastham.
The Home is set in seven acres of gardens and has an abundance of fruit trees. Ramps have been strategically placed to ensure everyone can enjoy the wonderful scenery.
Group: Runwood Homes Ltd
Person in charge: Marion Linda Hatcher (Manager)
Local Authority / Social Services: Essex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 19
Shared Rooms: 3
Rooms with ensuite WC: 0
Facilities & Services: Wheelchair access • Gardens for residents
Latest Care Quality Commission* Report on Eastham: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Eastham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Eastham in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.626 for Eastham is calculated as follows: ( (120 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.626
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Eastham is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eastham has a Review Score of 9.6 (9.626) from 15 Reviews
Review submitted from a Postal Card by Julie E (Daughter of Resident) on Wednesday 8 November 2017. Relates to October 2017.
I am happy to recommend Eastham - excellent caring staff and a comfortable environment.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Ann H (Daughter of Resident) on Wednesday 8 November 2017. Relates to October 2017.
Mum has been here since March and I could not have wished for a better environment. The staff are wonderful, caring and fun. The home is a happy place. I know mum is safe here.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by B C (Son of Resident) on Wednesday 8 November 2017. Relates to October 2017.
Always given a warm welcome when we arrive. Mum always looks happy and her wellbeing has improved since her arrival in August 2017. I would recommend this care home to anyone looking to place a relative.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by K S (Resident) on Wednesday 8 November 2017. Relates to October 2017.
I am quite happy with my experience here within the home. I would perhaps like to have gone out more, but that could get better in the warmer months.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Brian L (Son of Resident) on Wednesday 8 November 2017. Relates to October 2017.
The home is always clean and there are no unpleasant odours. My parents are kept clean and well dressed. In addition, the staff are very friendly and helpful.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by B D (Wife of Resident) on Friday 20 October 2017. Relates to October 2017.
These are my husband's opinions, he is a resident of the home. He is very comfortable in this home and feels safe and secure. Staff are attentive and very friendly. I like that our pet dog is welcomed along with the rest of the family.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by M W (Husband of Resident) on Thursday 12 October 2017. Relates to September 2017.
Eastham is being managed and maintained by people who care, not only for the residents physical needs but also mental stability, monitoring changes and discussing with relatives.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Margaret H (Daughter of Resident) on Wednesday 16 August 2017. Relates to July 2017.
We have been impressed and pleased with the care and friendliness of members of staff towards both residents and their families when visiting. The home has a warm and welcoming atmosphere at all times. It always smells fresh and clean. We are pleased that residents are given the opportunity to join in activities which are arranged for them. It is good that they have a visiting hairdresser weekly.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Wednesday 2 August 2017. Relates to July 2017.
Eastham is very clean, always smells nice. The staff I have met are all caring, welcoming and always are friendly and helpful. The home has always got some sort of entertainment, not every day but from what I can see there is a varied amount. Mum is well cared for.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Daphne B (Daughter of Resident) on Thursday 22 September 2016. Relates to September 2016.
My mother is well looked after and the staff are always pleasant to me and my mother.
Because of the care and attention my mother receives, we are less stressed as previously she lived on her own. She has dementia.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Dudley W (Son of Resident) on Thursday 22 September 2016. Relates to September 2016.
All staff are very caring. Mum is receiving an excellent standard of care, being looked after very well. There are various activities offered each week giving residents occupational therapy if they choose to get involved. Excellent home - thank you.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Website Submission by Anthea S (Daughter of Resident) on Thursday 19 May 2016. Relates to May 2016.
A small, friendly care home that is like a home and not a large institution. This is excellent for my 91 year old Mother as she can feel secure within her surroundings. She has a lovely room which is always kept spotlessly clean and tidy. She is always clean and tidy and her clothes are laundered very regularly.
The staff do everything possible to give her the care and attention she needs. Even when her illness makes her difficult they treat her with care and respect and help her.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Eva (Resident) on Tuesday 1 December 2015. Relates to December 2015.
I have lived here for over ten years and have enjoyed all the things that go on. When I first moved here I helped with laying tables and other things that kept me active which I enjoyed doing. I really enjoy all the activities even though my legs are not as good as they used to be.
How likely would you be to recommend Eastham? Extremely Likely
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Review submitted from a Postal Card by Jim A (Son of Resident) on Monday 30 November 2015. Relates to November 2015.
Concern regarding staff ratio to residents, especially with with normal Monday to Friday daily hours.
How likely would you be to recommend Eastham? Likely
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Review submitted from a Website Submission by Lynn S (Daughter of Resident) on Sunday 30 August 2015. Relates to August 2015.
My mum has Alzheimer's and has been at Eastham for 3 months. She settled in very well and is very well cared for. Her mental state has improved very much and as a result of better concentration, no longer needs to use her hearing aid! The staff are very patient and caring, and have a good rapport with residents, although faced with some challenging behaviour.
I am very happy with mum's care and her continued well-being has taken a load off my mind. I would recommend Eastham to anyone who wishes a homely atmosphere for their relative, in a very pretty setting.
How likely would you be to recommend Eastham? Likely
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February 2018
April 2017
February 2016