






Heron Court is a listed building full of charm and character. Its impressive front door waits to open you to welcome you into its warmth and friendliness. The gardens are lush and green and offer space to walk or sit quietly and enjoy the day and especially the warmth of summer.
Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There...
Care Provided by Heron Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Court for full pricing details and T&Cs.
Contact Heron Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Carly Whipps(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Heron Court Reviews (97)
Heron Court has a Review Score of 9.9 (9.892) out of 10, based on 24 reviews in the last 2 years.
Over all time Heron Court has 97 reviews.
My mum is very happy here and we would highly recommend Heron Court.
I cannot adequately express my thanks to the staff at Heron Court for the care that they gave my mother as a resident during the last 16 months of her life. On every visit, we found her clean, well dressed, well fed and well looked after. The care went way beyond what could reasonably be expected and with some of the staff, she was virtually adopted as a surrogate granny and loved. I worked in the NHS in the seventies and visited many state-run elderly care homes. They all had the same appearance, atmosphere and smell; not so Heron Court. At Heron Court, when you walk through the front door, the first thing that hits you is a clean smell often mingling with the smell of a roast dinner. Mum's room was spotless, as was she and any little 'accidents' were dealt with immediately and with dignity. The staff took it all in their stride and continued to treat her with respect and dignity regardless of whatever had occurred. I cannot praise them highly enough, nor express my thanks sufficiently.
A very lovely home. Staff are very caring and look after my Nan brilliantly. She seems very comfortable here and happy. Would recommend this home to anyone looking for a place for their family member.
Mum is really happy here. The staff are lovely to her and to us and all really caring.
I like living here at Heron Court. I enjoy my meals, enjoy the activities. Enjoy my room decorated to my liking.
My mother has been here for 4 years. We are so pleased with the care my mother gets here.
Mother admitted with dementia but knowledgeable about what was going on. Staff are fabulous and my mother is pleased to see them all. She can be difficult and they addressed both her physical and mental problems with care and compassion. I am a very relieved son, after visiting over 20 homes i feel i have picked something special as a bonus it also does not smell.
Mum has been a resident since the 9th of December. Caring, understanding and professional care staff and management. Spotlessly clean with no nasty aromas!! Official agencies ie. doctor, put in place in first few days. Medication review all but immediately Mum happy, well cared for, well fed and refreshed. Company and activities in friendly surroundings. Very happy with Heron Court and all of the staff.
A good home, very pleased with the staff, clean and tidy. My mother is well looked after overall, and we are always welcome.
The home is run so well. The staff are so friendly and helpful. We are always offered drinks when we arrive. They look after my mother so well, very thoughtful at all times. The home is always very clean and tidy. My mother always enjoys her food and her room is kept clean. I would recommend this home to anyone!
I like living at Heron Court as its a cosy home, staff are kind and very helpful. I like all my meals- hot and good choice of menu. I have lovely bedroom which is decorated to my liking.
Staff are nice. Food is pretty good. Garden is beautiful.
My mother in law is taken care of by a very caring home.
I like all staff, food is good and hot. The home is clean, excellent all around.
I have been happy being a resident here.
My aunt is in Heron Court I have visited occasionally. The home is always clean, tidy and my aunt is always clean and tidy. She appears happy considering health situations.
Staff seems very happy, welcoming and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 13 Jul 2026
Residents at Heron Court enjoyed a wonderful garden picnic on 19 June, bringing the feeling of a traditional day out in the park into their own community. The event was...
- 15 May 2026
Heron Court Care Home, part of the Runwood Homes Group, residents, families, and team members came together on Friday 7 May to commemorate VE Day through a heartfelt remembrance event...
There are no upcoming events for Heron Court.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Heron Court.
Meet the Team (6)

I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!

I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.

I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies.
Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.

Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!

I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.

Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
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