Heron Court

198 Brentwood Road, Herongate, Brentwood CM13 3PN

Heron Court is a listed building full of charm and character. Its impressive front door waits to open you to welcome you into its warmth and friendliness. The gardens are lush and green and offer space to walk or sit quietly and enjoy the day and especially the warmth of summer.

Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There are many activities and it is your choice of what you do each day but the team ensure there is always something. Your visit will give carers the opportunity to discuss how best they can meet your needs and the chance to find out those important things that make you the unique individual that you are. Trained staff are available 24 hours a day to ensure a stay at Heron Court is a wonderful experience.

Group: Runwood Homes Ltd

Person in charge: Debbie Doyle (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 31

Shared Rooms: 2

Rooms with ensuite WC: 18

Facilities & Services: Gardens for residents

Latest Care Quality Commission* Report on Heron Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Heron Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Heron Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.705 for Heron Court is calculated as follows: ( (206 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 271 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heron Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Heron Court has a Review Score of 9.7 (9.705) from 23 Reviews


Average Ratings

  • Excellent
    17
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heron Court?

  • Extremely LIKELY
    20
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heron Court

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

After looking at several homes for Mum we were so relieved to have found this one.
Mum has complex needs and this home has suited them perfectly.

Heron Court has a real homely feel about it. The staff are lovely and nothing is too much trouble. We're always made to feel welcome.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.3 out of 5

I am very satisfied with the care that my father-in-law receives at Heron Court. The staff are very caring and friendly and nothing is too much trouble. They always tend to my father-in-law's needs and keep me informed if there are any issues concerning my father-in-law.

How likely would you be to recommend Heron Court? Likely

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Average Rating:   4 out of 5

Our mum has been a resident now for a year and it's the nicest care home we saw. She is happy and settled as much as she can be. All the staff are kind and caring and do as much as they possibly can. The food is excellent and always a choice. We heard there will be some building work in the future to improve things but overall, we are happy with her room etc. And mum is happy too.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.7 out of 5

The care my mother gets at Heron Court from the staff is very good. The house and shower facilities badly need upgrading. Consideration this is the last home most of the residents are likely to have, I think it could be made quite a lot more comfortable.
The rooms are quite basic and sometimes need cleaning.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   3.2 out of 5

This home is excellent, all the staff are lovely and very caring. Nothing you ask is too much trouble.
My mum is very happy here and we would highly recommend Heron Court.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

My mum was taken in to allow my dad to have operation. My mum is very settled, has a nice clean room and is happy. She has even found being with others stimulating. The staff are attentive and friendly. She enjoys her food and the group activities have made her feel comfortable. I would have no hesitation in recommending Heron Court and am happy she is there rather than anywhere else.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot adequately express my thanks to the staff at Heron Court for the care that they gave my mother as a resident during the last 16 months of her life. On every visit, we found her clean, well dressed, well fed and well looked after. The care went way beyond what could reasonably be expected and with some of the staff, she was virtually adopted as a surrogate granny and loved. I worked in the NHS in the seventies and visited many state-run elderly care homes. They all had the same appearance, atmosphere and smell; not so Heron Court. At Heron Court, when you walk through the front door, the first thing that hits you is a clean smell often mingling with the smell of a roast dinner. Mum's room was spotless, as was she and any little 'accidents' were dealt with immediately and with dignity. The staff took it all in their stride and continued to treat her with respect and dignity regardless of whatever had occurred. I cannot praise them highly enough, nor express my thanks sufficiently.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident for about 7 months and she is very happy, as are we.
She is well looked after and the care is exceptional, the staff always talk to the residents and are very friendly.
We couldn't be happier.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

A very lovely home. Staff are very caring and look after my Nan brilliantly. She seems very comfortable here and happy. Would recommend this home to anyone looking for a place for their family member.

How likely would you be to recommend Heron Court? Likely

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Average Rating:   5 out of 5

Mum is really happy here. The staff are lovely to her and to us and all really caring.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

I like living here at Heron Court. I enjoy my meals, enjoy the activities. Enjoy my room decorated to my liking.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

Mother admitted with dementia but knowledgeable about what was going on. Staff are fabulous and my mother is pleased to see them all. She can be difficult and they addressed both her physical and mental problems with care and compassion. I am a very relieved son, after visiting over 20 homes i feel i have picked something special as a bonus it also does not smell.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.3 out of 5

Mum has been a resident since the 9th of December. Caring, understanding and professional care staff and management. Spotlessly clean with no nasty aromas!! Official agencies ie. doctor, put in place in first few days. Medication review all but immediately Mum happy, well cared for, well fed and refreshed. Company and activities in friendly surroundings. Very happy with Heron Court and all of the staff.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

The home is run so well. The staff are so friendly and helpful. We are always offered drinks when we arrive. They look after my mother so well, very thoughtful at all times. The home is always very clean and tidy. My mother always enjoys her food and her room is kept clean. I would recommend this home to anyone!

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

A good home, very pleased with the staff, clean and tidy. My mother is well looked after overall, and we are always welcome.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are nice. Food is pretty good. Garden is beautiful.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

I like all staff, food is good and hot. The home is clean, excellent all around.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

My mother in law is taken care of by a very caring home.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

My mother has been here for 4 years. We are so pleased with the care my mother gets here.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

I like living at Heron Court as its a cosy home, staff are kind and very helpful. I like all my meals- hot and good choice of menu. I have lovely bedroom which is decorated to my liking.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   5 out of 5

Staff seems very happy, welcoming and helpful.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have been happy being a resident here.

How likely would you be to recommend Heron Court? Likely

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Average Rating:   4.3 out of 5

My aunt is in Heron Court I have visited occasionally. The home is always clean, tidy and my aunt is always clean and tidy. She appears happy considering health situations.

How likely would you be to recommend Heron Court? Extremely Likely

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Average Rating:   4.1 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heron Court