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Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There...
Care Provided by Heron Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Court for full pricing details and T&Cs.
Contact Heron Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Carly Whipps(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Heron Court Reviews (97)
Heron Court has a Review Score of 9.9 (9.892) out of 10, based on 24 reviews in the last 2 years.
Over all time Heron Court has 97 reviews.
Mum has had a few concerns recently and the staff have dealt with them excellently. Most of the staff are really friendly, some are a little quiet and less confident. The care mum receives is very good. She does not tend to mix in the lounge as most residents have dementia and mum does not. The staff are very busy and do not always have time for a chat which would be nice. She has her iPad for company but sometimes gets a little lonely. The staff are very busy and do not always have time for a chat which would be nice. One of ladies from Admin took mum out a couple of times for a walk that was really lovely and mum enjoyed it. Probably a bit cold now.
Thank you for this review. We are making sure staff are having chats with mum throughout the day which is recorded. I hope this helps.
Excellent care all round. Many thanks
Thank you for your kind review! All of us at Heron appreciate it.
As Mum's condition continues to deteriorate, the staff have shown nothing but patience and kindness whilst providing everything she needs. She is peaceful and safe and that means everything to her family.
The reception area, main lounge, gardens, and outside patio areas were bursting with beautiful flowers and all decorated with bunting. It is so nice to see the effort that the care home goes to, to enrich the environmental surroundings of the home, for their residents.
The cleanliness of the place is very good and should also be mentioned, as it makes a huge difference to the residents.
My mum is happy and said she is pleased to be living there.
What can I say other than what an amazing team? In particular, the Administrator from the very start helped and supported us with a very challenging unco-operative social worker. She dealt with him in a clear, concise and professional manner, almost doing his job! Making the emotional journey for us as a family so much less stressful. Supporting us all and there’s a lot of us! Her support and understanding of the situation were outstanding, she understood my mother-in-law instantly and she would co-operate with the Administrator! I can’t praise this young professional woman enough, we need more Administrators in the world to make it a much better place. Thank you from the bottom of our hearts. Sadly my mother-in-law was only in the home for a short period before she passed away but we witnessed on a daily basis how the Administrator was a ray of sunshine to all the residents and their families too. May the team, but in particular the Administrator carry on being so wonderful for people who are unable to continue to live independently.
Thank you so much for the review, it's very much appreciated and we were so sad to lose her so soon. We wish you all the very best and hope to see you again soon.
Grateful for the way she is looked after. She is very happy. Would be nice to use the wheelchair around the home and garden more.
My Mum’s happy place, what a difference this lovely home has made for Mum's wellbeing on her dementia journey and our peace of mind. Now that spring is in the air, we will look forward to seeing and joining in with the staff and residents as they start to prepare the hanging baskets, pots, or just simply pottering around enjoying the beautiful gardens.
Thank you again for a lovely review, I will pass it on to the team.
Dad has settled into the routine of being in a care home and certainly looks forward to meal time each day, especially Fridays Fish and Chips. Also Dad enjoyed his first visit out to the garden centre.
Thank you, we appreciate the feedback, I will pass it on to the team.
My mum is so well cared for and we love the staff. All of them are always smiling and happy when I see them, they have little chats and banter with Mum, and she loves that! Mum tells them all her amazing stories of when she was an evacuee during the War.
Thank you for a great review, I will pass this on to the team.
We can’t fault the care that Mum receives at Heron Court. All the staff are friendly and attentive. There are activities throughout the day which help Mum become engaged and stimulated which is so important as her dementia has advanced rapidly. As a family we are so glad that Mum is at Heron Court and being very well looked after.
Thank you for the review and for the support you give.
Very happy with the care and support my dad receives in the home. Staff are friendly, helpful.
Thanks for taking the time to give us a good review.
Both my parents went into Heron Court Care Home in March 2023. Sadly my Dad passed away in August 2023. The home was excellent in caring for my Dad in his final days and now caring for my Mum who has dementia. She has good days and bad days but the care she receives is always the same from the dedicated care team.
Thank you Carol for your lovely review it's very much appreciated.
Our experience has all been positive at Heron Court.
Thank you so much, what a lovely comments for us. It was a pleasure looking after Mum and the family!
My mum was placed in Heron Court by the discharge team at hospital for an initial 6 weeks. From the first time I saw the place I knew this is where I wanted my mum to live permanently. The professionalism, friendliness and compassion by all the staff was evident. Mum was granted permission to live permanently at Heron Court and there she enjoyed 6 months of being cared for and feeling loved. All the staff not only made Mum's life enjoyable, they also took good care of family and friends and nothing was too much trouble. I would have no hesitation in recommending this care home. I have such fond memories of Mum's short stay there and thank all the staff for excelling at caring.
We were always made to feel very welcome as family with every visit.
My dad went into the care home with advanced dementia after my mum sadly passed away and my dad needed more care than what we could provide for him he went in using a wheelchair after about a month he was able to walk with a stick and then eventually un aided totally
They always treated Dad with a lot of respect and grew very fond of him and him of them.
We still get asked to attend functions even though sadly Dad is no longer with us and they talk very fondly of him and have many lovely memories of him which they share with us.
I think I speak on behalf of all my family when I say this is a lovely care home with lively staff we couldn't have wished for better care for our father.
Thank you so much for taking the time to do this review. We can not thank you enough for your kind words and for being a great family to look after when your dad was at the home. We all send our best wishes and regards to you and your family.
I can honestly say that the care, support, patience and friendship they showed my father and us as his family was absolutely amazing. This was the attitude of every member of their team.
Wonderful caregivers who showed Dad dignity, compassion and true friendship.
We will always be extremely grateful.
She is so well looked after and you can just tell how loving the staff are towards the residents. We always feel so welcome when we visit and we just know they go above and beyond to make my nan feel so safe and settled!
We are so happy with the care that’s provided!
We come and visit my parents regularly and always very impressed with the helpfulness of all the staff here.
Thank you for your great review. It is a pleasure to look after you all.
Mum came here during Covid and settled very quickly. She has always had a genuine affection for most staff which helped me cope with our enforced separation. Direct access to the garden is such a bonus for Mum as this is her happy place. As a family, we are so pleased that Mum has found a home as good as her own but where she is safe and secure. Couldn't be happier for her to end her days here.
Thank you. You are a big support to your mum and the home. We appreciate all your input over the 3 years your mum has been with us.
My mum has been here now for a year and she is well-treated by staff members and enjoys the activities. Since having to reside at the home she has gone from strength to strength and become more independent.
You are very welcome. It is a pleasure to look after your mum and watching her get stronger each day is a huge achievement. The staff and I would like to thank you for your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 13 Jul 2026
Residents at Heron Court enjoyed a wonderful garden picnic on 19 June, bringing the feeling of a traditional day out in the park into their own community. The event was...
- 15 May 2026
Heron Court Care Home, part of the Runwood Homes Group, residents, families, and team members came together on Friday 7 May to commemorate VE Day through a heartfelt remembrance event...
There are no upcoming events for Heron Court.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Heron Court.
Meet the Team (6)

I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!

I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.

I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies.
Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.

Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!

I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.

Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
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