Heron Court

Mum has had a few concerns recently and the staff have dealt with them excellently. Most of the staff are really friendly, some are a little quiet and less confident. The care mum receives is very good. She does not tend to mix in the lounge as most residents have dementia and mum does not. The staff are very busy and do not always have time for a chat which would be nice. She has her iPad for company but sometimes gets a little lonely. The staff are very busy and do not always have time for a chat which would be nice. One of ladies from Admin took mum out a couple of times for a walk that was really lovely and mum enjoyed it. Probably a bit cold now.

Excellent care all round. Many thanks

As Mum's condition continues to deteriorate, the staff have shown nothing but patience and kindness whilst providing everything she needs. She is peaceful and safe and that means everything to her family.

My mum is happy and said she is pleased to be living there.

What can I say other than what an amazing team? In particular, the Administrator from the very start helped and supported us with a very challenging unco-operative social worker. She dealt with him in a clear, concise and professional manner, almost doing his job! Making the emotional journey for us as a family so much less stressful. Supporting us all and there’s a lot of us! Her support and understanding of the situation were outstanding, she understood my mother-in-law instantly and she would co-operate with the Administrator! I can’t praise this young professional woman enough, we need more Administrators in the world to make it a much better place. Thank you from the bottom of our hearts. Sadly my mother-in-law was only in the home for a short period before she passed away but we witnessed on a daily basis how the Administrator was a ray of sunshine to all the residents and their families too. May the team, but in particular the Administrator carry on being so wonderful for people who are unable to continue to live independently.

Grateful for the way she is looked after. She is very happy. Would be nice to use the wheelchair around the home and garden more.

My Mum’s happy place, what a difference this lovely home has made for Mum's wellbeing on her dementia journey and our peace of mind. Now that spring is in the air, we will look forward to seeing and joining in with the staff and residents as they start to prepare the hanging baskets, pots, or just simply pottering around enjoying the beautiful gardens.

Dad has settled into the routine of being in a care home and certainly looks forward to meal time each day, especially Fridays Fish and Chips. Also Dad enjoyed his first visit out to the garden centre.

My mum is so well cared for and we love the staff. All of them are always smiling and happy when I see them, they have little chats and banter with Mum, and she loves that! Mum tells them all her amazing stories of when she was an evacuee during the War.

We can’t fault the care that Mum receives at Heron Court. All the staff are friendly and attentive. There are activities throughout the day which help Mum become engaged and stimulated which is so important as her dementia has advanced rapidly. As a family we are so glad that Mum is at Heron Court and being very well looked after.

Very happy with the care and support my dad receives in the home. Staff are friendly, helpful.

Both my parents went into Heron Court Care Home in March 2023. Sadly my Dad passed away in August 2023. The home was excellent in caring for my Dad in his final days and now caring for my Mum who has dementia. She has good days and bad days but the care she receives is always the same from the dedicated care team.

Our experience has all been positive at Heron Court.

My mum was placed in Heron Court by the discharge team at hospital for an initial 6 weeks. From the first time I saw the place I knew this is where I wanted my mum to live permanently. The professionalism, friendliness and compassion by all the staff was evident. Mum was granted permission to live permanently at Heron Court and there she enjoyed 6 months of being cared for and feeling loved. All the staff not only made Mum's life enjoyable, they also took good care of family and friends and nothing was too much trouble. I would have no hesitation in recommending this care home. I have such fond memories of Mum's short stay there and thank all the staff for excelling at caring.

I think I speak on behalf of all my family when I say this is a lovely care home with lively staff we couldn't have wished for better care for our father.

We will always be extremely grateful.

We are so happy with the care that’s provided!

We come and visit my parents regularly and always very impressed with the helpfulness of all the staff here.

Mum came here during Covid and settled very quickly. She has always had a genuine affection for most staff which helped me cope with our enforced separation. Direct access to the garden is such a bonus for Mum as this is her happy place. As a family, we are so pleased that Mum has found a home as good as her own but where she is safe and secure. Couldn't be happier for her to end her days here.

My mum has been here now for a year and she is well-treated by staff members and enjoys the activities. Since having to reside at the home she has gone from strength to strength and become more independent.