






Heron Court is a listed building full of charm and character. Its impressive front door waits to open you to welcome you into its warmth and friendliness. The gardens are lush and green and offer space to walk or sit quietly and enjoy the day and especially the warmth of summer.
Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There...
Care Provided by Heron Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Heron Court for full pricing details and T&Cs.
Contact Heron Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Carly Whipps(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (31)
- Couples/Companion Rooms (2)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Heron Court Reviews (97)
Heron Court has a Review Score of 9.9 (9.892) out of 10, based on 24 reviews in the last 2 years.
Over all time Heron Court has 97 reviews.
I always find my sister as happy as she can be, she is very well looked after and kept as clean as possible. The staff are mostly as caring as possible with the home being understaffed at times.
Thank you for your review, we appreciate it a lot.
You constantly made my family feel so welcome and gave us updates on how he was getting on. You have all been so supportive!
Thank you so much once again for everything.
I know Nonno would thank you himself by clapping his hands and giving you the biggest smile as he always did.
Thank you for your lovely compliment as we loved your grandad and your family. You were all so happy and it was lovely to be able to grow along with you all. Thank you again, not just for the compliment but for all of you for being such a great family to look after. Please don’t be strangers and come back every now and then!
Residents are well cared for by mainly friendly staff. Would be nice to know more about routines and supplies ie: where to go to fill up hand towels when run out.
The member of staff who organises the social activities goes above and beyond for the residents and is lovely to them all. This is much appreciated.
Heating in individual rooms is suffocatingly hot, particularly as we are unable to sit anywhere else when we visit. No way to turn it down or off.
Heron Court is a very welcoming home. The staff and carers all genuinely care about the residents and work really hard to keep them comfortable and happy. There's regular entertainment, and carers are often dancing with the residents in between carrying out all of their other caring duties. My mum is settled and content at Heron Court.
This is not an acceptable environment!
My partner has been there for almost 3 weeks, I visit 5 days a week. The facilities are totally unacceptable. The "visitors" room is a junk room with leftover detritus. The "sofa" is beyond help. Behind the door is loaded with supermarket bags stuffed with god only knows what.
Thank you for taking the time to provide your feedback which I of course take very seriously. When we spoke I was pleased to hear you felt that your partner has done very well since being at Heron Court, regaining his strength and becoming a part of the close-knit community we have at the home. At...
The staff and management have been going the extra mile in supporting my mum as she struggles feeling poorly. You cannot fault the level of respect shown as my mum struggles.
Hello Kevin, thank you for your wonderful review. We take the best possible care and kindness we can in supporting your mother and we're so grateful to read you send your full support for Heron Court.
I couldn't speak more highly of the care given to our father. We know he is cared for in every way; he is safe, clean, well-fed, entertained and fully integrated into the daily running of the home. We are so grateful for kindness shown by all staff.
Good afternoon Jacqui, we are so happy to read your glowing review with the best possible scores. We are so grateful to hear how happy you are with the safety, food and activities of the home, and how pleased you are with your father's care. Thanks again for the review.
Mum seems well cared for comfortable and happy.
Hello Jennifer, we are so grateful for the review. Your feedback gives us a great insight in how we can enhance our care, and we are so appreciative to hear how pleased you are with your mother's care. Thanks again for the positive comments.
This care home and staff are the best in my opinion. The care staff are all extremely kind and hard-working, and deserve more pay! My mother has settled in very well. She enjoys the food and the friendliness of the kitchen staff who try to give her what she likes to eat to encourage her to eat more. The qualified staff go over and above to look after my mother, as do all the staff. The entertainment coordinator is excellent and always includes her. I am very happy with the care home, as is my mother.
Good afternoon, thanks so much for the review. We are so thankful to read how satisfied you are with your mother's care. All of our team focuses on the kindest attitudes to assist residents in any way we can. Thanks again for the positive feedback.
My mother-in-law has been here since the end of 2017. It was unfortunate that an injury to her leg in 2019 (a broken femur) has meant she has been confined to her bed and room since. The care is very good. She is looked after well as the position of break, the leg is in one position and cannot be lifted from bed. It is a shame that her doorway is not wide enough for her bed to be moved out into a more communal area during the day. She has not felt the sun on her face since the accident. So sad for her.
Although I have obviously not been able to visit my brother-in-law in person lately, I know from his wife (who has been seeing him when possible) that he is being so well looked after and the staff have been absolutely amazing in these difficult times. When I was able to go I found the staff to always be very kind and caring. As a family, we can't thank them all enough through these difficult times. Well done!
Very satisfied with my father's care.
Regrettably, after a spell in hospital he returned to Heron Court for end of life care. This was agreed and given not only with the usual respect and dignity but with compassion - this enabled his wish to pass away in his own bed .
Again everyone and I stress everyone at Heron Court ensured that everything possible that could be done for him was done.
Heron Court is not the plushest nor most modern care home but is managed to an excellent standard. The staff are conscientious, respectful and wonderful caregivers.
My family and I are truly indebted to all at Heron Court for their combined provision of the best possible care to my dearly loved husband.
First-class care.
Looking forward to when we can visit on a more frequent basis inside the home.
My mother moved to Heron Court 2 months ago and has blossomed. She is always clean and happy. The staff are fantastic in all regards. I am so happy she is here.
My elderly mother stayed at Heron Court for two week respite care in June 2019. She had a week, we had arranged for her to live there permanently. We are so pleased she made that decision, especially as now (May 2020) during the current Covid-19 crisis we know she is getting excellent care, attention and assistance is available 24/7.
I am extremely pleased with their response to the COVID-19 situation in closing down the home to visitors before it was publicly announced. This, I believe, has saved lives. I have nothing but admiration for all the staff.
The care my mother got was extremely amazing, she was looked after in the most graceful way, all of her needs were fulfilled. Unfortunately, my mother passed away, but the care and love the had shown was brilliant. Personally, the manager was so professional and caring when it came to her last days. I would highly recommend this home and I was never disappointed.
My friend was cared for by Heron Court for six years, and I was always happy with the care. Sadly she passed away this week, but she was always treated with dignity.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 13 Jul 2026
Residents at Heron Court enjoyed a wonderful garden picnic on 19 June, bringing the feeling of a traditional day out in the park into their own community. The event was...
- 15 May 2026
Heron Court Care Home, part of the Runwood Homes Group, residents, families, and team members came together on Friday 7 May to commemorate VE Day through a heartfelt remembrance event...
There are no upcoming events for Heron Court.
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Heron Court.
Meet the Team (6)

I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.
Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!

I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.
One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.
I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.

I'm Shannon, Home Administrator at Heron Court.
With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.
I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies.
Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.

Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!

I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.

Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.
One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.
When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.
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