Heron Court

My mum has been here now for a year and she is well-treated by staff members and enjoys the activities. Since having to reside at the home she has gone from strength to strength and become more independent.

I always find my sister as happy as she can be, she is very well looked after and kept as clean as possible. The staff are mostly as caring as possible with the home being understaffed at times.

I know Nonno would thank you himself by clapping his hands and giving you the biggest smile as he always did.

Heating in individual rooms is suffocatingly hot, particularly as we are unable to sit anywhere else when we visit. No way to turn it down or off.

Heron Court is a very welcoming home. The staff and carers all genuinely care about the residents and work really hard to keep them comfortable and happy. There's regular entertainment, and carers are often dancing with the residents in between carrying out all of their other caring duties. My mum is settled and content at Heron Court.

My partner has been there for almost 3 weeks, I visit 5 days a week. The facilities are totally unacceptable. The "visitors" room is a junk room with leftover detritus. The "sofa" is beyond help. Behind the door is loaded with supermarket bags stuffed with god only knows what.

The staff and management have been going the extra mile in supporting my mum as she struggles feeling poorly. You cannot fault the level of respect shown as my mum struggles.

I couldn't speak more highly of the care given to our father. We know he is cared for in every way; he is safe, clean, well-fed, entertained and fully integrated into the daily running of the home. We are so grateful for kindness shown by all staff.

Mum seems well cared for comfortable and happy.

This care home and staff are the best in my opinion. The care staff are all extremely kind and hard-working, and deserve more pay! My mother has settled in very well. She enjoys the food and the friendliness of the kitchen staff who try to give her what she likes to eat to encourage her to eat more. The qualified staff go over and above to look after my mother, as do all the staff. The entertainment coordinator is excellent and always includes her. I am very happy with the care home, as is my mother.

My mother-in-law has been here since the end of 2017. It was unfortunate that an injury to her leg in 2019 (a broken femur) has meant she has been confined to her bed and room since. The care is very good. She is looked after well as the position of break, the leg is in one position and cannot be lifted from bed. It is a shame that her doorway is not wide enough for her bed to be moved out into a more communal area during the day. She has not felt the sun on her face since the accident. So sad for her.

Although I have obviously not been able to visit my brother-in-law in person lately, I know from his wife (who has been seeing him when possible) that he is being so well looked after and the staff have been absolutely amazing in these difficult times. When I was able to go I found the staff to always be very kind and caring. As a family, we can't thank them all enough through these difficult times. Well done!

Very satisfied with my father's care.

My family and I are truly indebted to all at Heron Court for their combined provision of the best possible care to my dearly loved husband.

First-class care.

Looking forward to when we can visit on a more frequent basis inside the home.

My mother moved to Heron Court 2 months ago and has blossomed. She is always clean and happy. The staff are fantastic in all regards. I am so happy she is here.

My elderly mother stayed at Heron Court for two week respite care in June 2019. She had a week, we had arranged for her to live there permanently. We are so pleased she made that decision, especially as now (May 2020) during the current Covid-19 crisis we know she is getting excellent care, attention and assistance is available 24/7.

I am extremely pleased with their response to the COVID-19 situation in closing down the home to visitors before it was publicly announced. This, I believe, has saved lives. I have nothing but admiration for all the staff.

The care my mother got was extremely amazing, she was looked after in the most graceful way, all of her needs were fulfilled. Unfortunately, my mother passed away, but the care and love the had shown was brilliant. Personally, the manager was so professional and caring when it came to her last days. I would highly recommend this home and I was never disappointed.