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Heron Court

198 Brentwood Road, Herongate, Brentwood, Essex CM13 3PN
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Heron Court, Brentwood
Heron Court, Brentwood
Heron Court, Brentwood

Heron Court is a listed building full of charm and character. Its impressive front door waits to open you to welcome you into its warmth and friendliness. The gardens are lush and green and offer space to walk or sit quietly and enjoy the day and especially the warmth of summer.

Although not a modern building it provides all the comforts of home, good food, good company, and friendly staff. There...  

Care Provided by Heron Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650

Contact Heron Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carly Whipps(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Heron Court Reviews (97)

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9.9

Heron Court has a Review Score of 9.9 (9.892) out of 10, based on 24 reviews in the last 2 years. Over all time Heron Court has 97 reviews.

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Showing 97 reviews matching selected criteria
Review from David B (Brother of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

I always find my sister as happy as she can be, she is very well looked after and kept as clean as possible. The staff are mostly as caring as possible with the home being understaffed at times.

Reply from Carly Whipps, Home Manager at Heron Court

Thank you for your review, we appreciate it a lot.

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Review from Mirella J (Granddaughter of Resident) published on 22 June 2023 Submitted via Website
Overall Experience
My Grandad (Nonno) was within your care for last couple of years. I will forever be grateful for the amazing care you provided for him - you were not only carers you were true friends to Nonno towards the very end.
You constantly made my family feel so welcome and gave us updates on how he was getting on. You have all been so supportive!
Thank you so much once again for everything.

I know Nonno would thank you himself by clapping his hands and giving you the biggest smile as he always did.

Reply from Debbie Doyle, Home Manager at Heron Court

Thank you for your lovely compliment as we loved your grandad and your family. You were all so happy and it was lovely to be able to grow along with you all. Thank you again, not just for the compliment but for all of you for being such a great family to look after. Please don’t be strangers and come back every now and then!

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Review from L N (Son of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience
Lovely, friendly, welcoming and clean, but an introductory talk would've been nice (visitor toilets, expectations etc).
Residents are well cared for by mainly friendly staff. Would be nice to know more about routines and supplies ie: where to go to fill up hand towels when run out.
The member of staff who organises the social activities goes above and beyond for the residents and is lovely to them all. This is much appreciated.

Heating in individual rooms is suffocatingly hot, particularly as we are unable to sit anywhere else when we visit. No way to turn it down or off.

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Review from Debbie P (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

Heron Court is a very welcoming home. The staff and carers all genuinely care about the residents and work really hard to keep them comfortable and happy. There's regular entertainment, and carers are often dancing with the residents in between carrying out all of their other caring duties. My mum is settled and content at Heron Court.

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Review from Gladys S (Partner of Resident) published on 1 June 2022 Submitted via Website
Overall Experience
Overall, the care is adequate, but to home a stroke patient with the majority of residents with severe dementia is beyond the pale. A lot of the residents are either, somewhat comatose or they constantly scream and call out.
This is not an acceptable environment!

My partner has been there for almost 3 weeks, I visit 5 days a week. The facilities are totally unacceptable. The "visitors" room is a junk room with leftover detritus. The "sofa" is beyond help. Behind the door is loaded with supermarket bags stuffed with god only knows what.

Reply from Deborah Doyle, Home Manager at Heron Court

Thank you for taking the time to provide your feedback which I of course take very seriously. When we spoke I was pleased to hear you felt that your partner has done very well since being at Heron Court, regaining his strength and becoming a part of the close-knit community we have at the home. At...  

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Review from Kevin B (Son of Resident) published on 21 April 2022 Submitted via Postal Card
Overall Experience

The staff and management have been going the extra mile in supporting my mum as she struggles feeling poorly. You cannot fault the level of respect shown as my mum struggles.

Reply from Debbie Doyle, Home Manager at Heron Court

Hello Kevin, thank you for your wonderful review. We take the best possible care and kindness we can in supporting your mother and we're so grateful to read you send your full support for Heron Court.

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Review from Jacqui H (Daughter of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

I couldn't speak more highly of the care given to our father. We know he is cared for in every way; he is safe, clean, well-fed, entertained and fully integrated into the daily running of the home. We are so grateful for kindness shown by all staff.

Reply from Debbie Doyle, Home Manager at Heron Court

Good afternoon Jacqui, we are so happy to read your glowing review with the best possible scores. We are so grateful to hear how happy you are with the safety, food and activities of the home, and how pleased you are with your father's care. Thanks again for the review.

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Review from Jennifer S (Daughter of Resident) published on 18 March 2022 Submitted via Postal Card
Overall Experience

Mum seems well cared for comfortable and happy.

Reply from Debbie Doyle, Home Manager at Heron Court

Hello Jennifer, we are so grateful for the review. Your feedback gives us a great insight in how we can enhance our care, and we are so appreciative to hear how pleased you are with your mother's care. Thanks again for the positive comments.

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Review from P H (Daughter of Resident) published on 8 October 2021 Submitted via Postal Card
Overall Experience

This care home and staff are the best in my opinion. The care staff are all extremely kind and hard-working, and deserve more pay! My mother has settled in very well. She enjoys the food and the friendliness of the kitchen staff who try to give her what she likes to eat to encourage her to eat more. The qualified staff go over and above to look after my mother, as do all the staff. The entertainment coordinator is excellent and always includes her. I am very happy with the care home, as is my mother.

Reply from Debbie Doyle, Home Manager at Heron Court

Good afternoon, thanks so much for the review. We are so thankful to read how satisfied you are with your mother's care. All of our team focuses on the kindest attitudes to assist residents in any way we can. Thanks again for the positive feedback.

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Review from J B (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Postal Card
Overall Experience

My mother-in-law has been here since the end of 2017. It was unfortunate that an injury to her leg in 2019 (a broken femur) has meant she has been confined to her bed and room since. The care is very good. She is looked after well as the position of break, the leg is in one position and cannot be lifted from bed. It is a shame that her doorway is not wide enough for her bed to be moved out into a more communal area during the day. She has not felt the sun on her face since the accident. So sad for her.

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Review from Jill S (Sister-in-law of Resident) published on 3 June 2021 Submitted via Postal Card
Overall Experience

Although I have obviously not been able to visit my brother-in-law in person lately, I know from his wife (who has been seeing him when possible) that he is being so well looked after and the staff have been absolutely amazing in these difficult times. When I was able to go I found the staff to always be very kind and caring. As a family, we can't thank them all enough through these difficult times. Well done!

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Review from R B (Son of Resident) published on 3 March 2021 Submitted via Postal Card
Overall Experience

Very satisfied with my father's care.

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Review from Megan H (Wife of Resident) published on 13 August 2020 Submitted via Website
Overall Experience
Heron Court became my beloved husband's home for the last 10months of his life. During all this time he was given the utmost care, treated with dignity, empathy and respect. As a family we visited at various times, on various days and always witnessed nothing but the most excellent care to all residents.
Regrettably, after a spell in hospital he returned to Heron Court for end of life care. This was agreed and given not only with the usual respect and dignity but with compassion - this enabled his wish to pass away in his own bed .
Again everyone and I stress everyone at Heron Court ensured that everything possible that could be done for him was done.
Heron Court is not the plushest nor most modern care home but is managed to an excellent standard. The staff are conscientious, respectful and wonderful caregivers.

My family and I are truly indebted to all at Heron Court for their combined provision of the best possible care to my dearly loved husband.

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Review from L H (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card
Overall Experience
Excellent home.

First-class care.

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Review from Richard B (Son of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience
First time I have seen my father since early march due to the lockdown. I feel so relieved that he is in safe hands and being looked after by some lovely people.

Looking forward to when we can visit on a more frequent basis inside the home.

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Review from Steven S (Son of Resident) published on 7 July 2020 Submitted via Postal Card
Overall Experience

My mother moved to Heron Court 2 months ago and has blossomed. She is always clean and happy. The staff are fantastic in all regards. I am so happy she is here.

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Review from Diane L (Daughter of Resident) published on 29 May 2020 Submitted via Website
Overall Experience
All of the staff are kind, courteous, caring and interested in both the residents and their families. Heron Court is small enough for all the staff to intimately know the residents and all of their likes, dislikes and quirks. The bedrooms are pleasantly furnished, and there is a patio and also pleasant garden to sit in. There are more extensive grounds which could possibly be better used - but they are pleasant to look out on and aren't overlooked.

My elderly mother stayed at Heron Court for two week respite care in June 2019. She had a week, we had arranged for her to live there permanently. We are so pleased she made that decision, especially as now (May 2020) during the current Covid-19 crisis we know she is getting excellent care, attention and assistance is available 24/7.

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Review from Nicola F (Resident / Service User) published on 22 May 2020 Submitted via Website
Overall Experience
My mother was transferred to Heron Court from another home that did not meet her needs. The swiftness and professionalism of the management were excellent. My mother who has dementia, can be quite challenging, and they treated her with dignity and respect. My mother was originally placed in a room upstairs. She is prone to walking and would get up throughout the night. Management was very quick to realise that a room on the ground floor would be in her best interest and detrimental to her wellbeing. She can go in and out of her room as she pleases. My mother has now settled, which pleases me greatly. She is unable to find words, but the staff are so very caring, they have got to know what her likes and dislikes are, and try to engage her as much as possible.

I am extremely pleased with their response to the COVID-19 situation in closing down the home to visitors before it was publicly announced. This, I believe, has saved lives. I have nothing but admiration for all the staff.

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Review from J R (Son of Resident) published on 28 January 2020 Submitted via Postal Card
Overall Experience

The care my mother got was extremely amazing, she was looked after in the most graceful way, all of her needs were fulfilled. Unfortunately, my mother passed away, but the care and love the had shown was brilliant. Personally, the manager was so professional and caring when it came to her last days. I would highly recommend this home and I was never disappointed.

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Review from D H (Friend of Resident) published on 22 January 2020 Submitted via Postal Card
Overall Experience

My friend was cared for by Heron Court for six years, and I was always happy with the care. Sadly she passed away this week, but she was always treated with dignity.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

  • 13 Jul 2026

    Residents at Heron Court enjoyed a wonderful garden picnic on 19 June, bringing the feeling of a traditional day out in the park into their own community. The event was...

  • 15 May 2026

    Heron Court Care Home, part of the Runwood Homes Group, residents, families, and team members came together on Friday 7 May to commemorate VE Day through a heartfelt remembrance event...

Upcoming Events

There are no upcoming events for Heron Court.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Heron Court.

Meet the Team (6)

Carly Whipps
Carly WhippsJob Title:Home ManagerJoined: 2002

I have worked at Heron Court since 2002, starting as a Kitchen Assistant, Care Team Leader, Administrator and now Home Manager. I enjoy my job and have a passion for helping people. Heron Court is a lovely place to work with our well trained friendly staff who have good relationships with all our residents. We are often complimented on our relaxed friendly atmosphere and how homely the feel is when visitors walk into the home.

Heron Court was built in 1892 so still has plenty of character and original features which all who visit appreciate. Thank you for taking the time to consider us, and please feel free to visit to have a look around!

Michelle Tiganasu
Michelle TiganasuJob Title:Deputy ManagerJoined: 2008

I’m Michelle, and I have been with the team for 16 years, serving as the Deputy Manager. My passion lies in supporting service users every day, helping them feel valued and cared for. I take great pride in ensuring that the job is done properly, and I’m always happy to be with them, offering my support.

One of my key achievements has been learning about dementia and how to provide the best care for people affected by it. I hold both Level 2 and Level 3 NVQs, which have equipped me with the knowledge and skills to excel in my role.

I also love dressing up for all occasions and parties, no matter how I look—because if others are happy, that’s what matters most to me. Outside of work, I enjoy cooking, travelling, and listening to music. These activities bring me joy and balance in my life.

Shannon Whipps
Shannon WhippsJob Title:Home AdministratorJoined: 2013

I'm Shannon, Home Administrator at Heron Court.

With 11 years of experience as the Home Administrator at Heron Court, I am deeply passionate about creating a joyful and fulfilling environment for our residents. My greatest joy in life is seeing their smiles and ensuring they live their best lives. I hold a diploma in Knowledge of Policing and a Level 3 NVQ in Health & Social Care, both of which have equipped me with a strong foundation to provide top-quality care.

I love adding a touch of fun to everyday life, often dressing up in fancy dress to make people laugh and brighten their day. I don't take myself too seriously and believe that laughter is one of life's best remedies.

Outside of work, I am an avid car enthusiast and often spend my weekends driving in my pyjamas. Above all, I cherish time spent with my family and our dog, as they are the heart of my world.

Ariel Da Costa
Ariel Da CostaJob Title:Lifestyle CoordinatorJoined: 2024

Hi, I’m Ariel, and I’ve had the pleasure of being the Lifestyle Coordinator at Heron Court for the past five months. What I love most about my role is the opportunity to spend quality time with each resident and create personalised experiences that bring joy to their lives. I’m passionate about bringing a sense of fun and excitement to our community, and I’m never afraid to embrace my playful side. Whether it's being a clown or simply brightening someone’s day, I’m always ready to make a difference!

Artur Kwiatkowski
Artur KwiatkowskiJob Title:ChefJoined: 2009

I am the cook at Heron Court, where I've proudly served for 15 years. What makes my role special to me is that it is not just a job but a true passion. I am deeply invested in every aspect of the industry—from the food itself to working alongside my talented kitchen team to the service provided by our dedicated servers. I hold a Level 3 Award in culinary skills, which has helped me refine my craft over the years. Having gained early experience by running my own Polish restaurant when I was younger, I’ve built a solid foundation in the culinary world. Outside of work, I enjoy watching science fiction films, classic Polish cinema, and various series, which offer a creative escape from the kitchen.

Constantin Iulian Zorocliu
Constantin Iulian ZorocliuJob Title:MaintenanceJoined: 2009

Hi, my name is Constahtih, and I have worked at Heron Court for 15 years. I enjoy helping everyone—whether it's ensuring that residents eat and drink well, are dressed nicely, or simply look their best.

One of my proudest achievements has been learning about dementia, and I also hold an NVQ Level 2 in Care.

When I hear music, I can't help but sing and dance along! In my spare time, I love fishing and travelling.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Court to verify any information. View our terms and conditions. Heron Court has an Enhanced Service -more info.