Humfrey Lodge

Rochelle Close, Thaxted, Great Dunmow CM6 2PX

Humfrey Lodge is set in a rural village location of Thaxted and this quaint village setting has the advantage nearby shops and amenities. It is very much part of the local community.

Change is always difficult but staff are there to transform your new room into your home from home, it may be putting those precious photographs on the wall or a favourite chair and cushion. Humfrey Lodge provides a calm and restful atmosphere, with comfortable rooms, providing both residential and dementia care.

Group: Runwood Homes Ltd

Person in charge: Georgina Braithwaite (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 48

Rooms with ensuite WC: 40

Facilities & Services: Own GP if required • Own Furniture if required • Ground Floor Accommodation only

Latest Care Quality Commission* Report on Humfrey Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Humfrey Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Humfrey Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.437 for Humfrey Lodge is calculated as follows: ( (118 Excellents x 5) + (71 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.521 Points relating to the number of positive Reviews for Humfrey Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9.6 Target = 0.521

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Humfrey Lodge has a Review Score of 9 (8.958) from 18 Reviews


Average Ratings

  • Excellent
    9
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Humfrey Lodge?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Humfrey Lodge

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

Staff very friendly and caring. Home always very warm. My mother seems quite happy. The food seems good.

How likely would you be to recommend Humfrey Lodge? Likely

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Average Rating:   3.8 out of 5

All my family cannot praise all the staff from the Manager, Carers, kitchen staff and Domestics highly enough, they all without exception treated my Nan with courtesy and respect at all times.
It was said she would not have received better care than if she was the Queen herself.
Sadly after 5 very happy years spent at Humfrey Lodge and at an age of 105, she decided to pass to another world and be at peace.

Simply Thank you to All at Humpfrey Lodge, what more can I say

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has just died, aged 95, and has been at Humfrey Lodge for the past six years. The staff have always been wonderful. Very caring, respectful and professional.
Alzheimer's is a very distressing disease and can make the sufferer very difficult to care for, but they have always done so with patience and cheerfulness.
I cannot thank them enough.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

My father was a resident at Humfrey Lodge for only a few months before he passed away in October. I was very happy with the care and support he received. Staff were very friendly, caring, welcoming and supportive.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4 out of 5

My mother has been here for 6 weeks. I am satisfied with the management team and staff etc for looking after her during the stay. Knowing in my mind that the staff passing her room just call in to make sure she is okay, early every hour of the day, also making sure she eats her meals which we could not do at home.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

We were so happy and pleased with the care my father received at Humfrey Lodge. The staff were all considerate, caring and charming. They cared for my dad until the end of his life. Couldn't praise them highly enough.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

Can only say we are all very satisfied with the staff and the loving care shown to aid father. We all found the staff great and have every confidence in them. Thank you.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in care in Humfrey Lodge since 2009. During all that time she has been very well cared for. The staff have been kind and caring, friendly and helpful sand always there when needed. I am not able to comment on meals because I haven't been around at the time, but the food provided at social events has been very good and well presented. Special Occasions have been celebrated with suitably provided food stuffs.
Managers have come and gone, but in all cases, if we have had a problem, it has been sorted out immediately. Humfrey Lodge will always have my grateful thanks for looking after my mum.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

Since mum has been at Humphrey Lodge, either myself or her daughter visit most days and we have found the staff to be caring and attentive to her needs, nothing is too much trouble. It may not appear to be the most glamorous care home but we feel it is a good homely, safe and friendly environment for mum, close to where we live.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

In the main, I would say my Mum was cared for and kept safe. I did not find a consistency regarding her dementia. She was not encouraged to eat the treats that were always bought for her, I would often throw away out of date items. I would also have to hang up clothes that were otherwise screwed up in a drawer. In the last few weeks of my Mum's life, her clothes were dirty, she had food stuck to her clothes and I expressed my concern about personal hygiene. Most of the carers genuinely do care.
I believe the main concern to be, as a care home for people with dementia, although at varying levels, everyone is treated at the same level and not as individuals. This may well be due to a lack of resources or internal communication. It was very disappointing that no representative from Humfrey Lodge attended my Mum's funeral, despite saying they would.

How likely would you be to recommend Humfrey Lodge? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

At my first visit I found my aunt to be very happy and comfortable.

How likely would you be to recommend Humfrey Lodge? Likely

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Average Rating:   4 out of 5

Great home, great place, love,y good, good environment, lots of love and understanding of dementia. Mum loves it here and calls it home.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff, good home. Mum is happy.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Found the staff to be very friendly and helpful. The home is kept clean and tidy. Manager very approachable and understanding and supportive.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   5 out of 5

The carers are lovely, polite and very accommodating. Home has a nice environment and has improved within the last twelve months.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   5 out of 5

Humfrey Lodge is a friendly care home, and well run, clean and bright. The staff work hard and are very kind to the residents, nothing is too much trouble.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

When I visited I was offered tea and made to feel welcome.

How likely would you be to recommend Humfrey Lodge? Likely

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Average Rating:   4.7 out of 5

I am happy here. carers are very good they look after us very well. I really like my room and having my own bathroom. I really enjoy all my meals here.

How likely would you be to recommend Humfrey Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Humfrey Lodge