Excelcare Longfield

This is like a home from home with caring staff who are also friendly and always approachable. The food is good and plentiful, no one goes hungry here. They have a games cupboard, a games TV and a good bookcase. Also many activities and visiting singers etc. Each lounge has a large TV and plenty of comfortable armchairs and cushions. The bedrooms are kept nicely and cleanliness is a priority. There is a calmness here and they are very understanding of dementia.

Happy and content.

Although at times Longfield is like other organisations, by experiencing staff shortages, every member of staff has worked tirelessly to endeavour all residents have enjoyed the maximum level of care.

Longfield has been home to my mum for over four years now and the care and love she receives is excellent. There have been some challenging times and a sad occasion where all the staff stepped up to help Mum through a very upsetting time. I know Mum is very happy with the care she receives and we thank them all for their continued support.

My dad was lucky enough to secure a place in Longfield just before the beginning of the March 2020 lockdown. We had to move quickly, freeing up a valuable hospital bed, we looked at several local to us but Longfield really stood out, its friendly, homely atmosphere won us over. Despite all the problems the pandemic threw up, All the staff made engagement and communication and involvement possible, so impressive. I was involved with every decision, every aspect of care during his time until his sad death this February. If you or your loved one are lucky enough to get a place within this lovely home you will not be disappointed. Peace of mind is everything.

My nan has been a resident at Longfield Care Home for approximately three years. She is exceptionally well cared for. It really is a warm and comfortable place for her to live and the staff make us feel so welcome when we visit. Thank you for taking such good care of her.

If I am there when drinks are served I am asked if I would like one. My husband was discharged from hospital to a home that upset both of us. We know this one is at least 200% better. So glad he was transferred here. It took 6 weeks but all the effort is rewarded daily.

Mum is a new resident of this care home and she has settled in extremely well due to the lovely, friendly and kind care workers always having time in their busy working day to make every resident feel welcome and loved. We were very worried about our mum going into a care home but Longfield has made this a very stress-free event putting our minds at rest.

My sister has been a resident at this excellent care home for nearly 12 months now and we cannot speak highly enough of the staff and management for the care and attention given to her over this time.

I would very highly recommend the home.

My mum was in Longfield care home for the past 15 months of her life. This was not easy as it was during the first lockdown that she went in after an illness. The care she received was outstanding from each member of the team. She had Parkinson's and dementia and deteriorated but the staff were so kind to her and kept us up to date with her medical needs and how she was doing. I can't speak highly enough of this home and will be recommending it to others.

Always been very pleased to have chosen Longfield for my mother's care. Staff have been excellent, so dedicated and always helpful, kind and respectful. During the pandemic, every effort has been made to make things as stress-free as possible, any queries or problems have been handled so well. I can't praise the staff enough.

I came here in October and have been very happy, good food and good company. We play Bingo every week, have singing and music. The hairdresser also comes in each week.

Throughout the pandemic we have been well informed and staff have worked hard to keep our mum comfortable and safe. Staff have been good humoured and hard working. There is a homely atmosphere throughout. Our mum has been here for over five years and we have never regretted choosing Longfield.

All staff are helpful and kind and very understanding.

My father has been in this care home since the beginning of the pandemic. I cannot speak highly enough of the care he has received and the support we have been given during this really challenging time for us all. I would not hesitate to recommend Longfield, they have kept us constantly updated, liaised with services on our behalf and looked after Dad during a really difficult time for us all.

We were extremely fortunate for our mother to receive respite care at Longfields whilst our father was taken to hospital in October last year. However, with Mum suffering from dementia and our father being the primary carer, we were worried about how our mother would adapt. However, from feeling guilty about resulting to external care whilst our father recovered at home, we soon saw our mother blossom upon our window visits during COVID. Not only did this give us peace of mind that she was happy and well cared for but more importantly, to our father. Longfields handled the COVID pandemic excellently in constantly keeping in contact with us as a family in any changes to the guidelines and even providing a two-way microphone for the window visits, which helped our hard of hearing father. Sadly our father passed away late last year, and our mother is now a permanent resident; we are so lucky and happy that she is now in a place that both our mother and us feels like it is her home!

I always find the team to be bright and cheerful and that is infectious! Mum has been happy here for the 4 years and, even if she has had a little turn, the team are there to help.

Although my friend has only been in Longfield Care Home since 1st October, and because of the Covid 19 epidemic, I have not been able to see her room or go inside the building, we have of course had regular conversations with the resident, either by telephone or through the window. Now that she has settled in, she is very happy and is full of praise for all the staff, excellent food, and attention. My dealings with various staff members, both at the door and on the telephone, have been outstanding, and any request has never been too much trouble for them. I am more than satisfied in choosing Longfield care home in Maldon, and would recommend them to anyone.

Longfield care home has looked after my grandma with great care. They have done such a good job since the beginning of the pandemic at keeping the residents safe. The staff are friendly, helpful and most of all caring which is exactly what we all hope for in people looking after our loved ones. The accommodation is always clean and my grandma tells me the food is good.