Longview, Canvey Island, Essex
Longview, Canvey Island, Essex
Longview, Canvey Island, Essex

An enchanting home situated on Canvey Island, Longview has a small collection of budgerigars, a cat and a retired greyhound named Tel who enjoys cuddles to the delight of many of the residents.

Staff are trained to ensure they listen to residents' needs to ensure they've plenty to do, that may mean just a chat and cup of tea or something a little more lively.

Rooms are furnished but carers endeavour to accommodate those precious items to transform your room into the home that you want it to be.

Longview also has a Day Centre, a hive of activity and celebrations, any excuse for party. A really lively centre working together with visitors to provide what they wish for to ensure a a fabulous day every day.

Group: Runwood Homes Ltd

Person in charge: Helen Cottee (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 70

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Own Furniture if required

Latest Care Quality Commission* Report on Longview: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Longview has a Review Score of 9.8 (9.763)

The Review Score of 9.8 (maximum of 10) for Longview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Longview in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.763 for Longview is calculated as follows: ( (298 Excellents x 5) + (74 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Longview is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 17 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Longview?

  • Extremely LIKELY
    31
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Longview

  • Son of Resident/Service User
    7
  • Daughter of Resident/Service User
    6
  • Granddaughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • more

My nan has been here for two years and she is so happy here. the staff are amazing with her and the management is very helpful.
Overall a lovely kind, welcoming home.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nan is well looked after and is always praising the staff, food and activities available to her. The facilities are clean and well maintained.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Top class all round.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Room and home exceptionally clean. All staff are friendly, helpful and professional and nothing is too much trouble for them. Staff are always available when needed.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Always pleasant and friendly, usually help my mum if I call and ask them and keen to sort any problems that may arise.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The level of care at this home is outstanding! The care staff are amazing, always happy and always willing to help.

Well done Longview!

How likely would you be to recommend Longview? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Absolutely fantastic care home and staff. Very happy to have wonderful, patient and accommodating staff to look after a loved one.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, respectful, smiley, friendly staff who put residents at the centre of everything they do.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Caring, thoughtful environment. The staff could not do enough for me.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my neighbour moved into Longview Canvey Island. He has been treated with most respect and care. If anything bothers him it is always dealt with immediate effect.
The cleanliness is outstanding and my neighbour is so happy and it was the best decision.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a difficult and demanding job that is often unpleasant. A huge amount of time must be spent simply coping with regulation. Despite this, I've seen numerous examples of real care and concern for the well-being of the residents and there are several dedicated numbers of the team happy to provide the all-important personal touch that makes people feel loved.
Having tried for a long period to look after my mother and enable her to live at home, it's a great relief that she has adjusted so easily to her new life, has better care and is much happier.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found this care home to be very good, the staff are always available to answer any questions, very friendly and helpful. I have found that they have always treated my father with dignity. The staff have a very difficult job as some people do not understand things as they may suffer from dementia, but the staff always take time with them and are very understanding. I have found the management to have an open door policy if you have a problem and they do their best to sort it out. The food is good and always plenty to go round, my Dad is always being offered seconds. The staff always know what he likes and dislikes which is a feat because it is a large home. My father has been in Longview for three years this coming October and we did not think he would still be here with us. I am sure it is the excellent care he receives from his carers and I would like to say I have seen first hand how hard they work and myself and the rest of my family would like to thank them all.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Really pleased with Mum's progress, staff are really pleasant and helpful.
No problem is too small.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is a resident here and has been since last August. He has been well cared for ever since day one. He always appears happy and content. We can sleep easy at night now knowing he is getting 24-hour care. We wouldn't recommend this place for anyone enough. All the staff are very dedicated and hard working.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have recently needed to get my mother-in-law into a caring environment. Safety, compassion, dignity and cleanliness were the key elements that we were looking for. I am very pleased, happy and comforted to know she is in good hands at Longview. The staff have been magnificent including the manager who we have direct contact with. They have made the transition so much easier for us as a family.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the very first day I felt a genuinely compassionate and welcoming environment from all the staff. Through November my father has been in a caring and safe environment, even though the care home shut down due to sickness/chest infection I knew my father was receiving good attention and that he was safe. I cannot praise and thank enough all the staff at Longview for their dedication and commitment towards their job. Congratulations.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care that my brother has received while in Longview has been excellent. I would highly recommend this care home.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Longview for over 4 years. She is very happy there and the attention to her care by the carers is extremely friendly yet professional. My father was also a resident for a couple of weeks last year before he sadly passed away and again, the carers couldn't do enough to ensure his end of days were as comfortable as possible.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a pleasure to come in and always find mum clean and happy, chatting to the other residents and joining in with the many activities that go on around the home. Having seen the other side of the care homes, I feel so happy and confident that she has finally found a home that looks after her with respect and care.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been in Longview it has been stress-free. Whenever I visit mum is clean and happy and always in the lounge with the other residents. Mum was previously in another care home for 2 and a half years. It was stressful every time I came to visit as mum was not cared for properly and was always dirty and in her room. Longview for me is a breath of fresh air and stress free.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We can not thank the wonderful staff enough for the top quality care they gave to my nan for the two years she spent at Longview until her death in August 2016.
The care home is always clean, well kept and the rooms are very modern. The staff are always so friendly and welcoming. They are always willing to help and assist at all times. I and my family would like to wish all the staff the very best. Thank you so much for everything.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The receptionist is lovely. She is always polite and very helpful. She is a credit to Longview and should be praised. My nan loves this place. She has made loads of friends.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law has only been at Longview for a few days, but we can see the difference and great improvement to his well-being. The staff are brilliant. We only know a couple of names so far but all the staff are excellent. It has given us as a family great peace of mind, knowing he is well cared for.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The only problem encountered is that the resident is really "required" to speak up for themselves or things don't get done for them. (i.e. their wishes). Otherwise excellent and the staff show real interest in the resident and give excellent care without any moans or discouraging feedback. The resident has put on weight, looks healthy and clean and most important "smiles" so we know they are being well looked after. We also feel welcomed by all staff when visiting and have all the time for us. They seem keen to know the residents history so are able to better relate and hold conversation with the resident. Management are also excellent.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good help my wife to get out and about.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Value for Money: Excellent

Since mum came to Longview she has never been so well. Mum says she feels safe and happy. The carers are very kind and cheerful. Whilst being here her health improved. Mum walks further and has found new friends.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Its been my friends home for the past 7 years full of staff who have come to love her as well as care for her. She has been in very good hands. Staff, management were helpful, care and hospitable. I would certainly recommend Longview. The care they gave her towards the end was so loving and dedicated that I cannot thank them enough.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at Longview approx 4 years she has been very happy. She now mixes well with others and has gained weight. Seconds are readily available to those that want it. Some staff take the time to talk to mum, mum has her favorites. My mother never smells and her room is always clean and tidy. I feel happy and can relax with knowledge that mum is being looked after.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I found all the staff are very kind and helpful, mum was only in for respite.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always helpful and willing to do their best. They have looked after my father-in-law for the past two years.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would just like to say a big thank you for everything that the staff did you could not ask for any better carers they were lovely. They treated my nan with such loving care and respect. When my passed we all were so pleased with the care that we all got they could not have done anything more for us. Once again a big thank you to you all. You have all my respect.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has only been here for two weeks I know it is early days yet but the care she has received and the cleanliness of her room is very good .
They are wall papering her bedroom for her as I brought the wall paper she can have her own furniture the room is clean and cosy better than the last home that she was in .
The home is very well maintained decorated very nice feels more like a hotel not a hospital like a lot of care homes .
There is a lot going on within the home every body is pleasant and has time to talk to you .
There are two beautiful dogs Rosie and Trigger to greet you and fish and birds make the place feel like home .
They have a music room , very nice hairdressers plenty of nicely decorated lounges, a tea room, an outdoor sitting area and a very well kept garden. A bar which is opened on a Friday afternoon so the old boys can play dominos or cards which is very nice .
As it is coming up to Christmas they have decorated the home for Christmas, it looks very nice .
My mother seems very happy there at the moment and the care is good .

At this point in time I would recommend this home.
No home is perfect but this one is a good one.
Would recommend you see it for yourself.

How likely would you be to recommend Longview? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Longview

Date: Saturday 01 Apr 2017

more details

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Longview