Lyons Court Residential Care Home

Canvey Walk, North Springfield, Chelmsford CM1 6LB
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9.9 55 Reviews
  • Lyons Court Residential Care Home, Chelmsford
Lyons Court is a beautiful home, with the main lounge area set in a converted timbered barn, with floor to ceiling windows overlooking the stunning gardens.

With just 26 bedrooms and a team of staff who are passionate about enriching the lives of their residents, the home has a warm, family feel the moment you walk through the door. Many of the team at Lyons Court have been with the home for over 10 years, providing that continuity and sense of family.   

They provide residential and dementia care, as well as respite care breaks, which are ideal for carers looking after loved ones, who would like to plan a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

There are so many activities to enjoy, including regular performances from singers and musicians, animal visits and pamper sessions with manicures and hand massages. A hairdresser also visits for regular appointments in the home’s salon.

The gardens are a beautiful spot to relax and enjoy summer barbecues, garden parties and community events. With wheelchair friendly pathways and a water feature, the home has a gardening club, where residents grow their own flowers and also produce for the chef to use in the kitchen.

The team are passionate about residents having an active role in how their home is run. There is a resident ambassador who welcomes new families, supports with staff interviews and provides feedback on everything from the menus to the activities on offer.

In the dining rooms residents enjoy delicious, home cooked meals. From roast dinners with all the trimmings to fish and chip Fridays, and lighter bites like homemade soups. The chef is a talented baker, with freshly baked cakes for afternoon tea.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 26 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1419
  • RESPITE Self-Funded Residential Care: from £1419

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1419 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Lyons Court Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Court (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (26)

Lyons Court Residential Care Home Reviews (55)

Total of 55, showing 41-55
9.9

Lyons Court Residential Care Home has a Review Score of 9.9 (9.934) out of 10, based on 18 reviews in the last 2 years. Over all time Lyons Court Residential Care Home has 55 reviews.

Overall Experience

  • 43
  • 11
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Date Published

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Review from Terry A (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Smaller care home with nice friendly staff, excellent choices of meals, well-kept rooms and communal areas.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your review. Our team really appreciate your feedback. Best wishes.

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Review from A B (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I am noticing less staff. Definitely not enough carers for the number of residents. Sometimes one carer on the second floor for thirteen residents (not good enough). My mum has been here two years and I definitely think it's gone downhill, unfortunately. If it wasn't for family, Mum would be in bed
all day. Her dementia has progressed and I don't think the staff are trained to deal with it.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Thank you for your feedback and we are sorry that you feel this way. After speaking with the home manager she assured me that staffing is always to the required level and that activities are often joined in with. Fiona's door is always open for you if ever you need anything. Best wishes, Fae.

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Review from Christine B (Daughter of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff were very friendly and helpful. Any issues we had were dealt with quite quickly. It felt quite homely there.

Reply from Fae Doherty, Marketing Officer at Lyons Court Residential Care Home

Dear Christine, thank you for your kind words and feedback; I will be sure to pass this onto the manager and the team. Best wishes,

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Review from Moira O (Friend of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Lyons Court to be efficient yet small enough to be friendly and 'known'. The premises were manageable but the lack of a functioning lift was a disappointment.

Reply from Fae Doherty, Senior Marketing Officer at Lyons Court Residential Care Home

Dear Moira, thank you for your kind words and excellent scores. After speaking with the manager, he would like to convey his apologies for any inconvinience caused by the delay to the lift reopening, it was unfortunately out of our hands due to a component manufacturing issue. Our new lift is now running well. Best wishes

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Review from Brenda B (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff appear pleasant and on hand, they always take care of residents in a caring and respectful way.
Food always has a good choice and variety and they are encouraged to have something, the carers generally know what each of their likes and dislikes are when serving.
Activities are actively encouraged
and suitable for all.

Reply from Fae Doherty, Marketing Officer at Lyons Court Residential Care Home

Dear Brenda, thank you so much for your feedback - it really is invaluable to our homes and our potential residents. I will be sure to pass your kind words on. Best wishes, Fae

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Review from Anthony M (Nephew of Resident) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming at all times and the staff are very caring and friendly. My aunt has felt at ease since moving into Lyons Court and feels very settled. The surroundings and overall layout of the building are very " homely " and the added bonus of the staffs' pet dogs on occasions makes for
a normal feeling of life.

Reply from Fae Doherty, Marketing Officer at Lyons Court Residential Care Home

Dear Tony, thank you for taking the time to review Lyons Court; your feedback is invaluable to us. It is wonderful to hear how well your Aunt has settled in with us - I will be sure to pass your kind words onto Alex and the team. Best wishes, Fae

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Review from Vareena W (Daughter of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our mum, we find the care home very good indeed. Mum seems to be improving since she's been in the care home we also find the carriers and management very good and pleasant and polite.

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Review from Wendy C (Wife of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Lyons Court for approx 5 weeks.
I am delighted with the care and attention my husband is receiving I've been married to him 64 years, you can imagine how difficult it was to think about care. I'd been his carer for over 5 years but I am so satisfied with the attention from all
the staff and manager.

Reply from Paul Roche, Customer Relations Manager (London & East) at Lyons Court Residential Care Home

Thank you for your kind review Wendy and we are delighted that you and your husband are pleased with the care and staff at Lyons Court. It's a difficult decision placing a loved one into care and hopefully we have helped to make that transition as smooth as possible. I will pass your kind comments onto the Team at Lyons Court.

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Review from M G (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following discharge from hospital mum has made steady progress allowing us to be able to take her home. We would like to thank the staff for enabling her to progress to this point. Thank you.

Reply from Paul Roche, Customer Relations Manager (London & East) at Lyons Court Residential Care Home

Thank you M G for your kind comment and we are delighted to hear of Mum's progress. I will pass on your comments to the Team at Lyons Court.

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Review from P L (Husband of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident in Lyons Court Residential Care Home for three years and is very well cared for.
I am very happy with the care.
She likes all the staff and they are good.
Thank You.

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Review from Margaret H (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here a short time but seems quite happy and is very well cared for. The food is very good and plentiful.

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Review from Rosemary C (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Lyons Court since February 2017 and has happily settled into the home. Her room has a good aspect, of adequate size with ensuite facilities. Her room decorated with her personal possessions making it homely.
The staff are friendly, welcoming and attentive to both residents, relatives
and visitors. They welcome any comments or concerns they have.
The compassionate dedicated approach from management and carers has given us as a family assurance that mother is in a caring environment and her wellbeing maintained.

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Review from Y T (Wife of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care oozes as soon as you walk in. Activities are so important and this is every day and more than once.
Food is good assistance given to those who need help. Two lounges plus the wonderful barn and another area for meeting other residents.

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Review from Helen B (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had very poor eyesight, hearing and mobility. The staff worked hard at making mum feel at home and comfortable. Transferring mum became very difficult and a hoist was needed regularly. The staff made the process as smooth and as dignified as they could. Dad was made very welcome, visiting every
afternoon (all visitors are welcome). When mum was approaching the end the night staff were like angels helping my sister and I to make mums passing as comfortable as possible for her.

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Review from Moira B (Resident) published on 16 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident since February 2015, this has been a home from home for her. The staff have been brilliant and the food and facilities are very good. Mum died at the home two weeks ago and the staff couldn't have been kinder or more caring. Thank you.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Lyons Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.934 for Lyons Court Residential Care Home is calculated as follows: ( (201 Excellents x 5) + (11 Goods x 4) + (1 Poors x 2) ) ÷ 213 Ratings = 4.934

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lyons Court Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (3)

Becca

Becca

Job Title: Housekeeping Supervisor

Joined: 2011

The residents are like family to me and keep me going each and every day.

Sarah

Sarah

Job Title: Care Assistant

Joined: 2020

I love being with all the residents and enjoy working with our wonderful team.

Lorraine

Lorraine

Job Title: Administrator

Joined: 2018

I enjoy the variety interacting with visitors, families and our stakeholders and enjoy being with our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyons Court Residential Care Home to verify any information. View our terms and conditions. Lyons Court Residential Care Home has an Enhanced Service - more info.