Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.8 82 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.
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Care Provided by Millard House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Fees will be assessed on Needs

These prices are only a guideline, please contact Millard House to find out the exact price for your requirements.

Contact Millard House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Millard House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Konrad Ludkowski (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45

Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building

Millard House Reviews (82)

9.8

Millard House has a Review Score of 9.8 (9.787) out of 10, based on 25 reviews in the last 2 years.
Over all time Millard House has 82 reviews.

Overall Experience
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  • 21
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Date Published
  • 82
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  • 25
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Reviewer Connection to Millard House
  • 26
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  • 6
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  • 5
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Total of 82, showing 21-40
Review from L W (Daughter of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff and management are lovely, friendly, caring and professional. My only worry is that there are not enough staff for the number of residents, the staff always seem under pressure.
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Review from Julie E (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with all the staff who take every care of Mum's needs and welfare. There is an excellent atmosphere, which is reflected in both the staff and residents. It is always clean and well-kept. Mum is very happy to be here.
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Review from Andrew M (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident now for over a year and is looked after and cared for and always enjoyed her time at Millard House. All staff are excellent and always there for her.
Millard's is clean and is always engaged with all residents.
We, as a family, are so happy that Mum is safe and happy at Millard's.
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Review from Ann H (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There are no words to describe the care of this wonderful care home. After several weeks in hospital my mum of 94 was taken back to the only home she knows now. The aftercare on her return as always has been excellent. The support, care and love are just amazing from the manager to every member of staff
who works there.
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Review from Julian C (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank or praise the staff of Millard House enough. They have settled my mum in, made her feel welcome and provided an outstanding level of care. The information and engagement with families is perfect. Thank you for all you do.
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Review from S H (Son of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has received is second to none. All the staff, cleaners, carers and management have treated my dad and my family so well. Thank you all so much.
Reply from Mishell Perez, Home Manager at Millard HouseThank you so much for you kind words and appreciation.
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Review from W D (Son of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was put into respite care while I was on holiday. The staff have taken care of her exceptionally well.
She never has a problem in coming here. If I need a place for her to stay, I will not hesitate to request a place at Millard House.
Thank you all.
Reply from Mishell Perez, Home Manager at Millard HouseWe are very grateful for your positive feedback and appreciation.
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Review from L O (Wife of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Millard House is a very warm and welcoming residence. Residents are treated with care and dignity. Less able residents are assisted by members of the care team in a supportive and caring way. Management and team are professional and work well together.
Food and drink are of a very acceptable quality.
The atmosphere is one of peace and calm. Activities are catered to all needs and occur on a daily basis. A very nice care home.
Reply from Mishell perez, Home manager at Millard HouseWe are grateful for your positive feedback and truly appreciate that you feel at home at Millard House, thank you.
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Review from Joanne W (Daughter-in-law of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Millard House for just over 2 years.
The staff are always lovely with her, they are caring, compassionate, and super friendly. Nothing is too much trouble at all.
It doesn't matter what time of day we turn up; she always looks clean and well dressed and her lovely room
is always immaculate!
They provide good entertainment and activities throughout the week, which she enjoys, especially the singers!
Millard House has a homely feel that's always very clean and nicely furnished.
We always have a warm welcome on arrival and always leave in the knowledge that she is content and well cared for. Thank you, Millard House.
Reply from Mishell perez, Home Manager at Millard HouseYour kind words and recognition of our efforts are greatly appreciated. This serves as a significant source of motivation and encouragement for all the team members involved.
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Review from Barbara P (Sister of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother has been a resident for about two months, and we cannot fault the care he has received and the dedication and kindness of all the staff.
Cleanliness is second to none - everywhere is immaculate.
Management and staff always keep us informed of any issues or requirements.
Reply from Mishell perez, Home Manager at Millard HouseWe are glad for the positive review - again, thank you so much.
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Review from K A (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience - good.
Only real complaint - is not being allowed to go outside without supervision.
Reply from Mishell perez, Home Manager at Millard HouseWe appreciate the time and effort you took to write such good feedback.
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Review from K H (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was here for respite after an operation. The staff are absolutely amazing, so caring and kind. So much for them to do. Food out of this world.
Brilliant. 100%.
Reply from Mishell Perez, Home Manager at Millard HouseThank you so much for the wonderful feedback, much appreciated.
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Review from Luke B (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very clean and comfortable care home. It has lovely gardens but not used much. Staff are very friendly and good at their work.
Reply from Mishell Perez, Home Manager at Millard HouseThank you so much for writing this review! We appreciate the feedback.
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Review from Elizabeth W (Friend of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, well cared fro and staff caring and attentive. Food good and plentiful. Nice clean bright bedrooms and my friend is happy with it. The only downside is when needing help the response is sometimes slow, which I do understand is difficult when you have so many to care for.
Would recommend Millard
House to anyone.
Reply from Mishell Perez, HomeManager at Millard HouseThank you so much for this review; we have discussed your concern and have reinstated the right support required for your loved one. We are pleased you would recommend our services.
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Review from G P (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for better care for my father.
Very happy with the home, and all the staff are so friendly and helpful.
Reply from Mishell Perez, Home Manager at Millard HouseThank you for taking the time to submit this review; we are delighted that you are satisfied with our service.
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Review from C W (Friend of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Mishell Perez, Home Manager at Millard HouseThank you so much for this review! Very much appreciated.
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Review from M S (Husband of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the way my wife is cared for.
Reply from Mishell Perez, Home Manager at Millard HouseThank you so much for reviewing us; we hope your wife is happy with the service.
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Review from J J (Daughter-in-law of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our mum has been in Millard House, they have cared for her so beautifully. They know her needs and ensure that she is as independent as she can be. They are gentle, kind and professional in their work. We are so pleased that she has settled in Millard House. She says she is spoilt. Thank you to
every member of staff who helps her feel safe and at home. She loves the time on activities as well. The staff monitor Mum, check she has all she needs. We are really happy with her care.
Reply from Mishell Perez, Home Manager at Millard HouseThank you for the positive feedback and the continuous support.
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Review from Gerri M (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Millard House for just over a month. It has been very trying, Mum has found it hard to adjust but all the staff have been amazing, caring, compassionate and have kept me informed every step of the way. She is now becoming more settled and seems so much happier. I can't praise these lovely
people more.
Reply from Mishell Perez, Home Manager at Millard HouseHi, thank you so much for this reply - we are delighted that mum loves it here.
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Review from B C (Regular Volunteer) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a current volunteer at this care home - it has been such an amazing experience; the staff have been very accommodating and always trying to start a nice conversation with me.
In addition - speaking to the residents during activities, I can really see that they love the care and support they receive
due to the high standard set by this home.
Reply from mishell perez, Home Manager at Millard HouseThank you for doing the review, we appreciate your support.
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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.787 for Millard House is calculated as follows: ( (233 Excellents x 5) + (63 Goods x 4) ) ÷ 296 Ratings = 4.787
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millard House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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