Millard House

364 Church Street, Bocking, Braintree CM7 5LL
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9.7 73 Reviews
  • Millard House, Braintree
Millard House is a friendly and caring family run home for older people in Bocking, Braintree. They are proud to be a Gold Standards Accredited Purpose Built Care Home with a CQC 'Good' Rating (July 2018).

Millard House is beautifully refurbished, has CCTV for peace of mind & is set within charming garden areas which includes a new area for children.

The home's friendly team of fully trained staff strive to ensure residents' rights, choices and care needs are met with dignity and respect and to the highest possible standard. Chefs offer a choice of fresh homemade meals, desserts and cakes for all dietary needs.

Millard House's activity coordinator maintains a varied activity programme to ensure everyone is kept socially and mentally active throughout the day, the home also enjoys visits from entertainers and shows on a regular basis.

The home offers day care services with a full range of activities and have close links with community organisations and school groups and works closely with GP's, district nurses and other professionals to ensure the wellbeing of residents.

Residents can enjoy the home's large gardens which are wheelchair accessible and user friendly with a courtyard area containing raised flower beds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

Fees will be assessed on Needs

These prices are only a guideline, please contact Millard House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Konrad Ludkowski (Manager)

Local Authority / Social Services

Admission Criteria

  • community, social services and private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Millard House has open visiting hours, main meals are served at 12.45 and 16.45

Parking

  • Parking spaces at the main entrance and additional parking to the rear of the building

Millard House Reviews (73)

9.7

Millard House has a Review Score of 9.7 (9.672) out of 10, based on 22 reviews in the last 2 years.
Over all time Millard House has 73 reviews.

Overall Experience
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  • 21
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Date Published
  • 73
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Reviewer Connection to Millard House
  • 23
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  • 5
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  • 4
  • 2
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  • 1
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Total of 73, showing 21-40
Review from Barbara P (Sister of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our brother has been a resident for about two months, and we cannot fault the care he has received and the dedication and kindness of all the staff.
Cleanliness is second to none - everywhere is immaculate.
Management and staff always keep us informed of any issues or requirements.
Reply from Mishell perez, Home Manager at Millard House

We are glad for the positive review - again, thank you so much.

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Review from K A (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience - good.
Only real complaint - is not being allowed to go outside without supervision.
Reply from Mishell perez, Home Manager at Millard House

We appreciate the time and effort you took to write such good feedback.

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Review from K H (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was here for respite after an operation. The staff are absolutely amazing, so caring and kind. So much for them to do. Food out of this world.
Brilliant. 100%.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for the wonderful feedback, much appreciated.

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Review from Luke B (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very clean and comfortable care home. It has lovely gardens but not used much. Staff are very friendly and good at their work.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for writing this review! We appreciate the feedback.

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Review from Elizabeth W (Friend of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, well cared fro and staff caring and attentive. Food good and plentiful. Nice clean bright bedrooms and my friend is happy with it. The only downside is when needing help the response is sometimes slow, which I do understand is difficult when you have so many to care for.
Would recommend Millard
House to anyone.
Reply from Mishell Perez, HomeManager at Millard House

Thank you so much for this review; we have discussed your concern and have reinstated the right support required for your loved one. We are pleased you would recommend our services.

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Review from G P (Son of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for better care for my father.
Very happy with the home, and all the staff are so friendly and helpful.
Reply from Mishell Perez, Home Manager at Millard House

Thank you for taking the time to submit this review; we are delighted that you are satisfied with our service.

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Review from C W (Friend of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for this review! Very much appreciated.

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Review from M S (Husband of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the way my wife is cared for.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for reviewing us; we hope your wife is happy with the service.

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Review from J J (Daughter-in-law of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our mum has been in Millard House, they have cared for her so beautifully. They know her needs and ensure that she is as independent as she can be. They are gentle, kind and professional in their work. We are so pleased that she has settled in Millard House. She says she is spoilt. Thank you to
every member of staff who helps her feel safe and at home. She loves the time on activities as well. The staff monitor Mum, check she has all she needs. We are really happy with her care.
Reply from Mishell Perez, Home Manager at Millard House

Thank you for the positive feedback and the continuous support.

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Review from Gerri M (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Millard House for just over a month. It has been very trying, Mum has found it hard to adjust but all the staff have been amazing, caring, compassionate and have kept me informed every step of the way. She is now becoming more settled and seems so much happier. I can't praise these lovely
people more.
Reply from Mishell Perez, Home Manager at Millard House

Hi, thank you so much for this reply - we are delighted that mum loves it here.

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Review from B C (Regular Volunteer) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a current volunteer at this care home - it has been such an amazing experience; the staff have been very accommodating and always trying to start a nice conversation with me.
In addition - speaking to the residents during activities, I can really see that they love the care and support they receive
due to the high standard set by this home.
Reply from mishell perez, Home Manager at Millard House

Thank you for doing the review, we appreciate your support.

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Review from Marion B (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My life has changed since my mum has become a permanent resident at the end of this February. I get to spend quality time with her and enjoy every moment with her when I visit her or take her out for lunch. The staff are amazing they all go the extra mile for everything I ask them to do, it is never
a problem. Mum is happy and occupied as they can give her the undivided attention that she needs. Thank you.
Reply from mishell perez, Manager at Millard House

Hi Marion, thank you so much for writing this in your own time - we are glad to hear that your experience with us has been tremendous!

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Review from A W (Great-Niece of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been at Millard House for just over three years. She was 96 in February and I can honestly say she has come on leaps and bounds. I cannot praise the staff enough, it is like a family and my auntie has never been happier. The food, facilities and activities are excellent. It was a big decision
taking her out of her own home but her quality of life is much better now. She is safe and being looked after by such caring staff who I cannot thank enough.
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Review from S H (Daughter of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here roughly two years now and is very happy. After having issues with her medication the staff have been wonderful. This is one of the most friendly and happy places I have been in and would recommend to anyone with a parent that needs care.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much for taking the time for completing the review - we're delighted that your mother was able to have good care and a welcoming and positive environment.

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Review from Nicholas J (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very supportive of both my mother and the family. I feel Mum is safe and well cared for. She enjoys the company and the activities. I see her doing different things each time I visit. She enjoys the church service.
Reply from Mishell Perez, Home Manager at Millard House

Thank you so much - we are so happy Mum loved the care and support we provide for her.

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Review from Peter B (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to call into the home. The staff are always polite and helpful, any problems have been quickly sorted. My father has settled in well and is well looked after and loved by all of the staff.
Reply from Mishell Perez, Home manager at Millard House

Thank you for this response - we aim to always provide a happy and safe environment for our residents.

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Review from S C (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been with you for seven weeks and can already see that he has settled in nicely and is enjoying life there. He tells me he likes all the staff and the food. He has a nice view from his window and his own TV. He likes his door being open during the day and enjoys his interaction with his many
passers-by. From my experience, it is obvious that you have a lovely, caring team at Millard House and every single interaction I have with your staff is a positive one. They are all so friendly, making us feel that our dad is being looked after well. Thank you.
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Review from Caroline W (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with the standard of care received to date. Dad is very happy here.
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Review from Malcolm F (Husband of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am immensely impressed with the care my wife receives. All the carers and ancillary staff are friendly and approachable. After an incident in July, the professionalism of all the senior management was superb.
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Review from Barry W (Husband of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After more than 4 years, I am very happy with Millard House.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Millard House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Millard House is calculated as follows: ( (182 Excellents x 5) + (74 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 262 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millard House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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