Mundy House Care Home

My mum is 92 and has dementia and living on her own has caused her health to massively decline. She was taken to hospital as she had become very ill and after various assessments, they advised she needed full-time care. She was accepted by Mundy House but my mum was very distressed and confused, she couldn't understand why she was there. The staff were excellent, they made her feel very welcome and knew just to how to make her feel safe and calm. She has been there just over a month now, her health has improved and the staff continue to reassure her and make her smile.

Since my mum has been here at the home, I have noticed how much calmer she has become. This is due to the excellent care that my mum receives from all of the staff here.

My mum has been on respite care a couple of times she has now become a resident. She has settled in very well and is more relaxed than I have seen her in years. She is always clean and happy. Dad is also a resident he was admitted a couple of weeks ago, he has found it more difficult to settle. The managers and staff have been extremely supportive in helping with this transition. The care from the staff is wonderful they are all angels. At least my parents remain together I know they are safe and secure and well cared for, they will bever be lonely. Thank you.

I would like to say how well my mother was looked after in Mundy House Care Centre. I am very impressed with the general attitude of the staff. They are always very cheerful, very caring and always willing to help. The food and entertainment are also excellent. I wish my mother had been sent to Mundy House Care Centre sooner. The general decor could probably so with some improvement but overall Mundy House Care Centre is excellent and I would not hesitate to recommend it to anyone.

Staff extremely helpful. Food excellent. Plenty of activities if you wanted to do them. I enjoyed my stay very much and look forward to going back.

Friendly, helpful staff and really good food made my stay really enjoyable.

I went into 'Mundy House Care Centre' following an operation whilst my family put a care package in place to enable me to return home. Many dementia patients and the staff, carers, domestic and catering staff were very patient and helpful knowing us all by name. Although there was the overbearing smell of urine, the cleanliness seemed good. The food seemed to be dependent on the chef/cook on duty that day with one providing home cooked meals including cakes and fresh sandwiches and the small desserts were very poor with little choice and quantity. This seemed to be at the weekend when staff were "thin on the ground" and the tables had not been cleaned after lunch. Overall, for me, the boredom was very difficult and I left for those reasons. In the rooms, one had to ask inmates who did not suffer from dementia for water.

My dear mum moved into Mundy House in April 2015. She suffers from dementia and throughout her stay has received the best care I could wish for. My father is able to spend all day with her, which is a great comfort to both of them and all staff have been very kind to him at all times even arranging a party for his birthday, which was beyond the call of duty! I would like to give special thanks to the management and senior staff, including the entertainment team who are all so kind and dedicated and kitchen staff who always make a special effort when mum's appetite is so poor. Huge thanks to all at Mundy House!

My wife has always been a very independent and modest person, the caring staff help with this in every possible way. There is a lovely garden and good entertainment provided, my daughter and I take her out regularly, weather permitting, and I feel she is on the whole, happy with the situation.

I stayed at Mundy House for 6 weeks. Received excellent care and support. Having never stayed in a care home before I am grateful for the service I received from Mundy House staff and manager.

I like it here, the entertainment is excellent. I enjoy the meals and sing songs and party's. Friendly staff, very kind and efficient.

I love it here. It is full of warmth and love. I love the activities and the singer. I am very happy here. Staff and management are lovely.

I enjoy it here, the food is great and the staff are kind and helpful to me. I like the activities and variety is great. It's very homely and lovely surroundings nothing is too much trouble for the staff and management.

I live in Australia and my mother is a resident at Mundy House. My mother is 79 and has Parkinson’s disease. Since living at Mundy House my mother’s happiness has improved incredibly; he tells me so and I can hear it in her voice. Each time I telephone the home, the staff go out of the way to ensure my mother is comfortable and undisturbed so we can chat freely. My mother came to MH from a difficult home situation and the care home has been, and continues to be, good for her. My mother arrived at MH on a temporary basis but has made the decision to stay for the long term; a testimony to how positive she feels about the home considering her condition. I have full confidence in the staff and facilities of Mundy House and would happily recommend this care home.

Now I would like to point out how wonderful the staff, the care and compassion is. Also respect and patience they show towards the residents, especially when sometimes dealing with a distressed person, likewise the residents seem to be in very good and caring hands and very happy and content!

Mundy House provided a warm and welcoming environment, the rooms are relatively well appointed serving all my mothers basic needs, and encouraged her to bring in her own possessions to personalise her own space. The food is nutritious and every effort is made to cater to individuals with special dietary needs. i.e providing regular snacks and drinks if any of the residents cannot eat a full meal or leave their room. The protocol regarding safeguarding is excellent, when my mother was unable to eave her room for many months; regular checks were made to ensure her wellbeing and safety. The staff did their best to support her during this time both practically and emotionally to try and keep her spirits up. The carers and the manager were caring and professional providing my mum with the best of both worlds, excellent professional care and at the same time providing her with the warmth of personal interaction. The manager was really caring and professional, trying to accommodate all of my mothers needs where possible and always interacting with her when he was on duty and taking a personal interest in her welfare. All the staff at the home were absolutely fantastic during my mothers last few days before she passed away, always ensuring that she was never left alone and providing emotional support me and my family. I could not have managed without them and I am eternally grateful.

It was my grandmothers birthday and Mundy House made a special effort to give her a lovely day. They did a birthday party for her with flowers, a cake, a teddy and plenty of food with tea and coffee for her and guests. The staff were helpful and made us all feel very welcome. They did an amazing job to make her day very special.

They care for me.

She likes all of the Staff and has made friends with the other residents.

Regular good food from number 5 rated kitchen from the hygiene standards agency is all part of the experience my father enjoys. Rooms are adequate and staff very friendly...

Thank you Mundy house.