Mundy House Care Centre, Basildon, Essex
Mundy House Care Centre, Basildon, Essex
Mundy House Care Centre, Basildon, Essex

Mundy House Care Centre, in Basildon, is an elderly care facility that specialises in residential care.

Residents have personalised care packages and receive a service that respects their independence, while pursuing innovative care methods and incorporating new sector technologies wherever they may aid users.

The centre has its own bar and cafe, good wheelchair access and is located close to shops and amenities, allowing residents to remain as active as possible within the community.

Group: Larchwood Care

Person in charge: Josi George (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Mundy House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Mundy House Care Centre has a Review Score of 9.7 (9.727)

The Review Score of 9.7 (maximum of 10) for Mundy House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Mundy House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Mundy House Care Centre is calculated as follows: ( (386 Excellents x 5) + (119 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 516 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Mundy House Care Centre is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 29 Reviews ÷ 13.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mundy House Care Centre?

  • Extremely LIKELY
    36
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mundy House Care Centre

  • Son of Resident/Service User
    12
  • Daughter of Resident/Service User
    8
  • Resident / Service User
    8
  • Granddaughter of Resident/Service User
    4
  • Brother of Resident/Service User
    2
  • more

My mum has been in Mundy House for just over six and half years. She is very settled and Happy. Her all needs are met by the staff whom she finds very friendly and helpful. My mum enjoys the company of the staff and other residents and staff treated her with dignity and respect. I am very happy that my mum is in Mundy House being looked after 24/7. Staff always contact me if they need me.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law is in Mundy House last 6 years. She wishes to remain at Mundy House as she is happy. Her needs are met by the staff and she find all staff are helpful and friendly. She enjoys the company of the staff and other residents.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We looked several care homes and selected Mundy House because we felt that the attention and care that giving to the residents seemed a lot better than we seen elsewhere. Therefore as a family, we selected Mundy House for my mother and have been very impressed with the care and communication being shown.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Mundy House for six weeks, she is there on respite but wants to stay on a permanent basis. She as well as we are very happy with the care and commitment shown by all the staff. There is a very good atmosphere in the home and that is because of the excellent staff that all work as a team. There are plenty of activities, i.e. bingo, quizzes, sing-a-longs, films, and mum loves to join in and really enjoys herself. We are so glad that we made the right choice in choosing Mundy House.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely to see such good interaction between not only the carers and patients, but amongst staff themselves, and the way they treat the friends and family too. Everyone was friendly and there is a genuine, community feeling which wouldn't be instilled in the care home if it wasn't for the carers. It is reassuring to know that our loved ones are being looked after with quality care given to them physically and emotionally and that their private rooms are well facilitated and made as homely as possible whilst the communal rooms are a relaxed, comfortable environment.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really pleased with the care and support the staff have given my Nan and the reassurance our family have received since she moved in just a few weeks ago.
We couldn't be happier with how she has settled.
Thank You.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having never had a relative in a care home before I didn't know what to expect on my first visit to see my nan. I was pleasantly surprised by how friendly and helpful all the staff were and how clean and tidy the home was. My nan seems very happy here and it was wonderful to see her smiling and laughing again.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After my Grandad passed away, we had to make the hard decision to move my Nan who has Alzheimer's into Mundy house. We were worried how she would take to the move, but she has settled in nicely and seems a lot calmer. The food and entertainment are excellent. I would like to thank the amazing staff for the care they give her and making sure she is relaxed and happy! It is definitely a weight off of our family's minds to know that she is being cared for so well.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mundy House Care Centre has lived up to my expectations and more. I'd never, until now, been inside a care home and have been pleasantly surprised by the friendly and caring staff and the homely feel of Munday House. We were dreading putting my mother in law in there but now wish we had done it sooner. She is so settled, is enjoying the activities, has a lovely room which is a mini version of the house she left behind and we have seen a more happy and humorous side to her in the last month! We can only put this down to seeing different people every day, being in a routine and the staff's efforts in making her feel comfortable. Thanks everyone at Munday House you are doing a wonderful job.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had been a resident in Munday House for one year. She died on 2nd February 2017. We live in Durham so had to rely on a lot of phone calls and emails, But all members of staff have been excellent in regards getting mam to the phone, putting her music on for her. The attitude from all the staff members has been marvellous.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I come and visit my nan regularly, the staff are always helpful and welcoming, especially to my two young boys. Staff regularly put on entertainment for the residents and family are invited to join in.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has a bad case of Alzheimer's and can be disruptive at times. The care and help he has received at Mundy House is second to none. The staff from helpers, medical staff, kitchen staff the manager and his deputy are exceptional. When my father was first admitted he had no strength and could not walk, now he has got his strength back and can walk, all down to Mundy House. Thank you for taking such good care of my dad.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother, whom is old, has settled in nicely in the home. She is basically happy with the help given in all matters as she is unable to do most things without assistance. She is, however, able to walk to the toilet with use of a frame provided, closely followed by a carer. She is also able to feed herself. Her main event of the day is lunch and looks forward to it. As she is an insomniac mostly and only needs 4-5 hour's sleep, the night staff would need to be very watchful, as she hated the dark and having no company. The management are very friendly and helpful and will try to do all that is possible.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I have found everyone welcoming, friendly and cheerful and the atmosphere calming and homely. I have felt very comfortable during my stay and all my visitors have felt the same way.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister was placed in the home suffering from dementia and diabetes. Having lived alone for most of her life, she found it difficult to adjust to being with lots of people, but the staff were very patient and used to take her for walks most days to calm her. She got to know the staff really well and they used to make a fuss of her. Towards the end of her life, when we visited, there was always two staff members in the room with her. The care and attention she received was excellent and you should be both pleased and proud of your staff.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 21 Dec 2016:

Thank you, Peter for your kind words. Thank you for all staff at Mundy House for the right care they provided to our residents.

The service Mundy House provided was of excellent standard. They were compassionate, caring and always with a smile. Nothing was too much trouble for them and we were always consulted before any action was taken. We would recommend this home unreservedly.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum is 92 and has dementia and living on her own has caused her health to massively decline. She was taken to hospital as she had become very ill and after various assessments, they advised she needed full-time care. She was accepted by Mundy House but my mum was very distressed and confused, she couldn't understand why she was there. The staff were excellent, they made her feel very welcome and knew just to how to make her feel safe and calm. She has been there just over a month now, her health has improved and the staff continue to reassure her and make her smile.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 21 Dec 2016:

Thank you Susan. Mundy House team is happy to care for your Mother and make her smile everyday.

My mum has been on respite care a couple of times she has now become a resident. She has settled in very well and is more relaxed than I have seen her in years. She is always clean and happy. Dad is also a resident he was admitted a couple of weeks ago, he has found it more difficult to settle. The managers and staff have been extremely supportive in helping with this transition. The care from the staff is wonderful they are all angels. At least my parents remain together I know they are safe and secure and well cared for, they will bever be lonely. Thank you.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my mum has been here at the home, I have noticed how much calmer she has become. This is due to the excellent care that my mum receives from all of the staff here.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to say how well my mother was looked after in Mundy House Care Centre. I am very impressed with the general attitude of the staff. They are always very cheerful, very caring and always willing to help. The food and entertainment are also excellent. I wish my mother had been sent to Mundy House Care Centre sooner. The general decor could probably so with some improvement but overall Mundy House Care Centre is excellent and I would not hesitate to recommend it to anyone.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff extremely helpful. Food excellent. Plenty of activities if you wanted to do them. I enjoyed my stay very much and look forward to going back.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, helpful staff and really good food made my stay really enjoyable.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I went into 'Mundy House Care Centre' following an operation whilst my family put a care package in place to enable me to return home. Many dementia patients and the staff, carers, domestic and catering staff were very patient and helpful knowing us all by name. Although there was the overbearing smell of urine, the cleanliness seemed good. The food seemed to be dependent on the chef/cook on duty that day with one providing home cooked meals including cakes and fresh sandwiches and the small desserts were very poor with little choice and quantity. This seemed to be at the weekend when staff were "thin on the ground" and the tables had not been cleaned after lunch. Overall, for me, the boredom was very difficult and I left for those reasons. In the rooms, one had to ask inmates who did not suffer from dementia for water.

How likely would you be to recommend Mundy House Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My dear mum moved into Mundy House in April 2015. She suffers from dementia and throughout her stay has received the best care I could wish for. My father is able to spend all day with her, which is a great comfort to both of them and all staff have been very kind to him at all times even arranging a party for his birthday, which was beyond the call of duty! I would like to give special thanks to the management and senior staff, including the entertainment team who are all so kind and dedicated and kitchen staff who always make a special effort when mum's appetite is so poor. Huge thanks to all at Mundy House!

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, very helpful, very good.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident since March 2015. She suffers form advanced dementia. Her physical condition has improved immensely in this time due to excellent care. I visit every day, her room is very good, clean, and comfortable.
My wife has always been a very independent and modest person, the caring staff help with this in every possible way. There is a lovely garden and good entertainment provided, my daughter and I take her out regularly, weather permitting, and I feel she is on the whole, happy with the situation.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law stayed in Mundy House for a week's respite care while we took a well earned holiday. She thoroughly enjoyed her stay and the care she received.
She is happy to stay there again next time she requires respite.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I stayed at Mundy House for 6 weeks. Received excellent care and support. Having never stayed in a care home before I am grateful for the service I received from Mundy House staff and manager.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I love it here. It is full of warmth and love. I love the activities and the singer. I am very happy here. Staff and management are lovely.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I like it here, the entertainment is excellent. I enjoy the meals and sing songs and party's. Friendly staff, very kind and efficient.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy it here, the food is great and the staff are kind and helpful to me. I like the activities and variety is great. It's very homely and lovely surroundings nothing is too much trouble for the staff and management.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I live in Australia and my mother is a resident at Mundy House. My mother is 79 and has Parkinson’s disease. Since living at Mundy House my mother’s happiness has improved incredibly; he tells me so and I can hear it in her voice. Each time I telephone the home, the staff go out of the way to ensure my mother is comfortable and undisturbed so we can chat freely. My mother came to MH from a difficult home situation and the care home has been, and continues to be, good for her. My mother arrived at MH on a temporary basis but has made the decision to stay for the long term; a testimony to how positive she feels about the home considering her condition. I have full confidence in the staff and facilities of Mundy House and would happily recommend this care home.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I first visited Mundy House several years ago, this lady I visited died. By then some of the residents used to look forward to me going around, talking to them and sharing some jelly babies because the soft sweets weren't such a risk as other sweets so regards to them being able to swallow them in safety and everybody seems to like them. I visit every other Tuesday.
Now I would like to point out how wonderful the staff, the care and compassion is. Also respect and patience they show towards the residents, especially when sometimes dealing with a distressed person, likewise the residents seem to be in very good and caring hands and very happy and content!

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mundy House provided a warm and welcoming environment, the rooms are relatively well appointed serving all my mothers basic needs, and encouraged her to bring in her own possessions to personalise her own space. The food is nutritious and every effort is made to cater to individuals with special dietary needs. i.e providing regular snacks and drinks if any of the residents cannot eat a full meal or leave their room. The protocol regarding safeguarding is excellent, when my mother was unable to eave her room for many months; regular checks were made to ensure her wellbeing and safety. The staff did their best to support her during this time both practically and emotionally to try and keep her spirits up. The carers and the manager were caring and professional providing my mum with the best of both worlds, excellent professional care and at the same time providing her with the warmth of personal interaction. The manager was really caring and professional, trying to accommodate all of my mothers needs where possible and always interacting with her when he was on duty and taking a personal interest in her welfare. All the staff at the home were absolutely fantastic during my mothers last few days before she passed away, always ensuring that she was never left alone and providing emotional support me and my family. I could not have managed without them and I am eternally grateful.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was my grandmothers birthday and Mundy House made a special effort to give her a lovely day. They did a birthday party for her with flowers, a cake, a teddy and plenty of food with tea and coffee for her and guests. The staff were helpful and made us all feel very welcome. They did an amazing job to make her day very special.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I like Mundy House.
I danced a lot at Xmas and New Year time.
The staff are excellent.
They care for me.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at Munday House for the last four years and we are delighted with the care and attention she is receiving. The staff are dedicated and really friendly committed people. From management level down to the cleaners and kitchen staff everyone is lovely and I have never heard a harsh word. My mother is 96 and is always kept nice and clean and she really does enjoy the food. Her room and social areas are modest, clean and tidy with a pleasant well kept garden.
The residents enjoy a relaxed atmosphere and enjoy different daily activities too.
I cannot praise this care home enough, I am so pleased we chose Munday House and as a pensioner myself it is also on the bus route so access is good.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Wife and I regularly visit her Mother in Mundy House (at least weekly, on different days). Her other Daughter visits regularly on a Sunday.
We have always found the Staff and Carers very helpful and kind to all of the residents. My Mother-in-Law is extremely happy and has drastically improved her personal attitude to life since she has been in Mundy House.
She likes all of the Staff and has made friends with the other residents.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Colin, thank you for taking the time to write this review. We are pleased to hear that your mother-in-law is happy at the home and that she has established some valuable friendships with the carers and other residents. We aim to provide the best possible standard of care for our residents and it is great to receive feedback that we are achieving this.

Since Mum has been a resident in Mundy House, she has had the best care that we could hope for. The manager is always very helpful if we have any queries regarding Mum. The staff are very caring also.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Thank you for taking the time to leave this review Margaret. It's so pleasing to hear that your mum is enjoying her time at the home. Maintaining the positive mood of our residents through our compassionate and high-spirited staff is extremely important to us at Mundy House and it's great to hear you have noticed how welcoming and pleasant they are.

My father's health has actually improved considerably since becoming a resident at Mundy House.
It is a massive relief for the family knowing he is in such good hands.
Regular good food from number 5 rated kitchen from the hygiene standards agency is all part of the experience my father enjoys. Rooms are adequate and staff very friendly...

Keep up the good work,
Thank you Mundy house.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Richard, thank you for taking the time to write this review. Our friendly team at Mundy House strive to create a pleasant dining experience for our residents through serving them three nutritious, high-quality meals a day. We are pleased you are happy with the standard of care your father is receiving.

My Father has been a resident of Mundy House for a little over a year now and I have to say that everyone involved with the running of this home has the best interests of the residents at heart.
My Father suffers with dementia as well as a number of other illnesses and the core staffs assigned to look after him on a daily basis are first class caring individuals who will go out of their way to make him feel comfortable and more importantly comforted when he feels confused.
All involved in the running of Mundy House face challenges every day with so many different types of care required for their residents, but my experience of the way they handle themselves whilst working with very limited budgets is extremely pleasing. I am so glad that my Father is part of this lovely little home.

How likely would you be to recommend Mundy House Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Josi George, Home Manager at Mundy House Care Centre responded to this review on 30 Sep 2015:

Thank you Rob for sharing your review with us. At Mundy House, we aim to ensure that our residents are cared for with the utmost kindness through employing a team of friendly, attentive and sympathetic staff and we are glad your father feels so comfortable.

I attend the home on a weekly basis and find the staff to be attentive and caring. The home is very clean and all residents are treated with dignity and care. Should the need arise I would seriously consider recommending/using the centre to friends and close family.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rebecca Green, Media Assistant at Mundy House Care Centre responded to this review on 21 Sep 2015:

Gill, thank you for taking the time to write this review. Our team of staff at Mundy House are committed to maintaining a pleasant living environment for all and we are glad to hear you are happy with the high-standard of care being delivered.

My Parents went in there in Oct 13 and my Mum passed in Feb 14 my Dad is still in there. I have found the home mindful of the needs of my Dad and when things need to happen for him they do. I only have to mention it once to the staff and it's sorted, it's a great weight off of my mind. He is now 89. There have been management changes since he went in and the now Manager is a kind and caring person who is not averse to assisting with the care . They have commenced a programme of repairs and changes to the home which have improved the fabric of the building and interior, but it's really down to the staff - I have nothing but praise for them, they work tirelessly to give my Dad a good rest of life for him, the care shown when my Mother passed was second to none. They have an amazing entertainment woman who sorts out the activities. Dad loves the food and Mum thought it was a hotel when she first went in there. I would recommend giving this one a look if you need a caring home for your relative.

How likely would you be to recommend Mundy House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rebecca Green, Media Assistant at Mundy House Care Centre responded to this review on 18 Sep 2015:

Ray, thank you for taking the time to write this lovely review. We strive to achieve a consistent high standard of care across all our homes and our staff at Mundy House are committed to ensuring a relaxed and pleasant living environment for all. Our dedicated Activity Coordinator is efficient in organising a range of interesting activities for our residents and we are pleased to hear of your parent's involvement and engagement in them.

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