Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
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9.8 103 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with or without dementia.

The home is conveniently located close to the local town with good public transport links.

The house is continuously refurbished to provide a friendly, warm and homely environment.

There are 2 spacious lounges and a dining area for residents and their families to enjoy and a beautiful, secure garden along with an enclosed courtyard.

The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.
Many of the staff at Oakdale have worked there for between 8 and 23 years.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities.

The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors are always welcome at Oakdale. Due to protective mealtimes all the team ask is that you avoid visiting between 12pm to 1:30pm and 5pm to 6pm.
    You are always welcome to join your loved ones for a meal.

Parking

  • They have 2 parking spaces to the front of the building and a small car park for 3 cars at the rear of the building.
    Alternatively there are no restrictions on the main road outside the home or on the road to the side.
    There is a car park at the council offices a few minutes walk away.

Oakdale Care Home Reviews (103)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.838) out of 10, based on 32 reviews in the last 2 years.
Over all time Oakdale Care Home has 103 reviews.

Overall Experience
  • 94
  • 9
  • 0
  • 0
  • 0
Date Published
  • 103
  • 17
  • 21
  • 32
  • 71
Reviewer Connection to Oakdale Care Home
  • 43
  • 20
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 101-103
Review from David B (Son of Resident) published on 21 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Small, intimate care home. Friendly staff. Excellent management, making visitors very welcome. Always ask visitors if they want a tea of coffee. They look after my mother very well and very attendant to her needs. They have various activities during the week involving all applicable residents. I am
very pleased that my mother has the best of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Daughter of Resident) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit there is always welcoming smiles and a cup of tea. Everything and everyone is clean/well dressed/sweet smelling. Staff are always cheerful, accommodating, attentive to patients and visitors while allowing each one space to be themselves. They work well as a team and are very kind and professional
when a client is anxious or distressed. Staff are very hard working and loyal to Oakdale Residential Home, I see the same faces as when I visited years ago. The décor is upbeat but restful (a difficult balance). The atmosphere is lively and alert (because of the friendly/lively staff) even though clients are in decline, need rest, or sleep a lot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin T (Nephew of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakdale is a caring home treating it's resident's with kindness and dignity. I cannot recommend the home enough, the staff and management are excellent and provide an excellent range of activities and events to benefit the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Oakdale Care Home is calculated as follows: ( (319 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 376 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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