Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
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9.9 99 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (99)

9.9

Oakdale Care Home has a Review Score of 9.9 (9.879) out of 10, based on 36 reviews in the last 2 years.
Over all time Oakdale Care Home has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakdale Care Home
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Total of 99, showing 81-99
Review from Dawn S (Daughter of Resident) published on 25 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in latter stage Alzheimer's and has been attending Oakdale Care Home 3 days a week as a day resident from April '17. The staff at Oakdale are very caring and this gives me piece of mind that she is being looked after which enables me to continue working. They are very flexible with the time
I drop off / pick up my mum. Also, I know that if I have something on at the weekend, I can take her there, which allows me to continue doing things with my family.
She has also stayed at Oakdale for Respite Care for two weeks, while we were on holiday, which was very appreciated as they know her and she is happy there, which let us enjoy our holiday without worrying about her.
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Review from Joan K (Sister of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting one sister for three years, when my second sister needed care, my whole family were happy when told she could go into this care home and join our sister.
The staff are so caring, the food is excellent. A perfect and safe home, lovely craft days to keep residents 'on the ball'. Visitors
are made very welcome.
Couldn't wish for anything better.
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Review from Yvonne P (Daughter of Resident) published on 21 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently become a resident at Oakdale after a few months as respite day care.
Since being a resident mum has improved in her mobility, eating and seems extremely settled.
The manager has gone all out to make her feel settled and has given excellent support to us, her family, very efficient.
There
is never a shortage of staff who are always willing to help and make us all feel comfortable.
We were allowed to personalise mum's room with pictures, photos and plants.
There's activity planned, old-time music and specialised books for the residents, with interactive rooms and quiet rooms.
All in all very, very delighted with Oakdale and the manager and staff go all out and over and above care of duty.
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Review from Helen H (Wife of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband left hospital and was taken to Oakdale in May. Within an hour, he looked cared for - clean, shaven, dressed in pyjamas and had a look of inner peace. The frightened look had gone from his eyes and he was relaxed.
No one could have done more to make him feel comfortable and "at home". Unfortunately,
his illness had become so severe that he died. I was so glad that he was in Oakdale for his final 3 days. I have no hesitation in saying that I have never seen another care home give such loving care, kindness and dedication to help both residents and their families.
Reply from Melanie Tucknott, Home Manager at Oakdale Care Home
Thank you for your very kind words, it means such a lot. It was a real privilege to get to know you both, and to be there for you when we had to say goodbye. Oakdale's door is always open for a…read more
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Review from David L (Son-in-law of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care home. All the people from the person in charge, to every member of the care staff, are incredible. From the time I first set foot in the place, I had a really good feeling. The friendly nature of the staff, the atmosphere, the activities for the residents, the food choices, the
choice of lounge to relax in, to the chilled approach to families and visiting are brilliant. Quite simply everything you would wish for when your loved ones need to be cared for.
The care staff are just so attentive, caring, compassionate and went out of their way to ensure my mother in law settled in.
Such a relief and comfort to know she is in good hands.
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Review from Barbara S (Friend of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 3 months of caring for my friend who lives in Upminster, he was diagnosed with stomach cancer, it was evident he needed care and I was so lucky that a room was available at Oakdale in Benfleet, where I live. What a lovely care home it is, bright, cheerful and nothing is too much trouble. The relief
of knowing he will be well looked after is wonderful. I cannot thank them enough for all their dedicated care and attention to my friend. Plus I can visit anytime. I would definitely recommend Oakdale to anyone. Thank you.
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Review from Ronald C (Brother of Resident) published on 8 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well run and very friendly home, I recently had the opportunity to arrange for another of my sisters to become a resident at Oakdale and of course I did not hesitate as I knew how she would be very happy there.
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Review from Katherine W (Sister of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I viewed the home for my sister, I found it clean and everyone was so friendly and kind. It was the home I was looking for. She seems to have settled in well and I have no doubt that she'll be happy there.
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Review from Susan L (Daughter of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had shingles and has been very unwell. The care within the home has been excellent. The hospital doctor has praised the eye care. Nothing has been too much trouble.
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Review from Stephen U (Son of Resident) published on 16 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had our mother staying here for nearly a month now, she has settled in very well and we have noticed a massive change in her well being and state of general appearance and health, we feel this care home offers extreme levels of care as well as a home from home feel all round. Many thanks to all
the staff who I think really care about what they do. Thanks again.
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Review from Janice M (Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to Oakdale as a respite resident after an operation on my toe. The care and attention I received right from the word go was amazing and continued right through my stay. The manager went that extra mile to ensure that I had everything I wanted. The staff are excellent and cannot fo enough for
you. They treat the elderly patient mostly with dementia with dignity and respect. The cook and kitchen staff also do a first class job and the food is of a very high standard. Everyone at Oakdale made my stay as enjoyable as possible for which I am very grateful.
Reply from Melanie Tucknott, home manager at Oakdale Care Home
It was an absolute pleasure supporting you Janice, and I am so glad that you enjoyed your stay, thank you for your kind words means so much to us all as a team.
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Review from Mark F (Son of Resident) published on 20 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Oakdale since January 2016. She has taken time to settle but I expect this is normal. I have been impressed with the care and support she has received from all the staff who work at the home. The manager has involved me in issues all the way so far, always endeavouring to achieve
the best solution for my mother who has advanced dementia. I am full of praise for the home.
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Review from Alan M (Son-in-law of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very friendly home with very caring staff. There always seems to be plenty of staff available.
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Review from F H (Daughter of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakdale is a very well run home when there have been issues which are rare, they have been resolved very quickly. I would recommend it to anyone looking for a family feel home for their relative, they are all very approachable and willing to help.
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Review from Brian L (Son of Resident) published on 17 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home with very high standard of caring.
Look forward to the home being extended so there is additional space for visitors to go with residents. What about a sun lounge? This is especially important for those who have very little dementia.
Maybe somewhere with proper coffee machine? Though
staff always offer to make drinks. Designated hair salon would be of use.
Reply from Melanie Tucknott, Home Manager at Oakdale Care Home
Thank you so very much for your comments and suggestions.
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Review from Jennifer L (Daughter-in-law of Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We feel she is being cared for very well and problems/concerns have been dealt with quickly and efficiently. The manager runs a tight ship. We are always made to feel welcome there. The staff are very friendly and approachable.
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Review from David B (Son of Resident) published on 21 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Small, intimate care home. Friendly staff. Excellent management, making visitors very welcome. Always ask visitors if they want a tea of coffee. They look after my mother very well and very attendant to her needs. They have various activities during the week involving all applicable residents. I am
very pleased that my mother has the best of care.
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Review from Elizabeth H (Daughter of Resident) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit there is always welcoming smiles and a cup of tea. Everything and everyone is clean/well dressed/sweet smelling. Staff are always cheerful, accommodating, attentive to patients and visitors while allowing each one space to be themselves. They work well as a team and are very kind and professional
when a client is anxious or distressed. Staff are very hard working and loyal to Oakdale Residential Home, I see the same faces as when I visited years ago. The décor is upbeat but restful (a difficult balance). The atmosphere is lively and alert (because of the friendly/lively staff) even though clients are in decline, need rest, or sleep a lot.
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Review from Kevin T (Nephew of Resident) published on 16 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakdale is a caring home treating it's resident's with kindness and dignity. I cannot recommend the home enough, the staff and management are excellent and provide an excellent range of activities and events to benefit the residents.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Oakdale Care Home is calculated as follows: ( (378 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 428 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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