Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
Review Us
9.9 90 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1398
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

Fees are determined on an assessment of individual level of need and the room.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (90)

Total of 90, showing 61-80
9.9

Oakdale Care Home has a Review Score of 9.9 (9.919) out of 10, based on 28 reviews in the last 2 years. Over all time Oakdale Care Home has 90 reviews.

Overall Experience

  • 84
  • 6
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Date Published

90
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Review from Lynn G (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Oakdale for 4 years. He was very poorly when he went in but was really happy there and so well looked after. I can't talk more highly of all the staff, especially the management.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much, you continue to support us year after year with our summer BBQ, we value you as a great friend of our Oakdale family.

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Review from Vivien C (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in New Zealand and I have every confidence and peace of mind that Mum is not only receiving the best care, but seems very content and relaxed. I have visited in June and have been in Oakdale every day at various times. The staff are so welcoming, nothing is too much trouble. I love the way the
staff continually interact with the residents if only a small touch when passing. I love the way you are made to feel like a part of a big family, but their focus remains with the residents. Healthy, nutritious, varied food. Stimulation. Lovely, I am booking my place.

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Review from C E (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be extremely caring, friendly and helpful. Whenever I have had any concerns, they have always taken them seriously and put my mind at rest. I know Mum is in good hands at Oakdale. I'm really impressed with the communication at Oakdale. They always let me know if they are concerned
about Mum and keep me informed as to what is happening.

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Review from Simon P (Grandson of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident at Oakdale for over a year now and I cannot find fault. It is always clean and staff are always ready and waiting to help. Staff are kind and friendly and always remember family members of residents. There is also excellent entertainment on hand.

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Review from Nicola S (Granddaughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome and happy to help. The staff are always busy, making sure that all the residents are well cared for. The home is clean and comfortable and feels more like a home from home.

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Review from Kenneth W (Husband of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife attends Oakdale Residential home 3 days per week at their day centre from 9.30 - 6.00. She originally attended another one, but after 18 months they suggested Oakdale because they thought that, due to my Wifes deterioration due to her severe Alzheimers they would be in a better position to cope.
She has been there approximately 6 weeks and since then there has been a big improvement in her behaviour, which is because of the stimulation she receives from the staff as well as the very happy situation the staff create. I cannot thank the home enough for the massive improvement in my Wifes condition.

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Review from Phil B (Son of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reticent about placing mum into a care home but since she moved into Oakdale, we have been delighted by the care she has received and the improvement we have seen in her overall wellbeing. Her appetite has improved and she has benefited from the regular attention she receives and the structured
environment and activities provided for the residents.


Whenever we visit mum, any of the staff are able to tell us how mum has been and where she is. She has a good relationship with all the staff and enjoys their company. The general atmosphere in Oakdale always welcoming and friendly and relatives are always made to feel at home. The food always looks very appetising and everywhere appears very clean.


From our experience, we would have no hesitation in recommending Oakdale. The care mum receives and knowing she is in such good hands and safe gives us great peace of mind.

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Review from I L (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife first came to Oakdale for daycare to give me some respite, and I must say everybody from management to staff has been absolutely fantastic and supportive of both me and my wife.
My wife is now a full-time resident of Oakdale and the settling in period has been hard for my wife and I, mainly
because of my wife's challenging behaviour, but management and staff have gone above and beyond the call of duty and I cannot thank them enough.

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Review from Simon P (Grandson of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, staff extremely polite and happy to assist. Relative looks extremely relaxed within the home. Relative is well looked after.

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Review from John C (Cousin of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home helped arrange taxi transportation of the client from her home to Oakdale Care Home for a trial 3 week period. We were warmly welcomed on arrival and the client was quickly made to feel "at home." We enjoyed lunch with the client, joined by two of the staff before saying goodbye. It was a welcoming
and friendly introduction.

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Review from G R (Relative of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most impressed by the genuinely warm and caring welcome we had when we first introduced our relative to Oakdale Residential Care. On the subsequent visit, we were delighted to see our relative looking happy and healthy. We were able to talk privatively to the Manager and to our relative, then
a joint meeting which was friendly, compassionate and productive. The whole atmosphere was one of fun, enablement and care.

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Review from Dawn S (Daughter of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in latter stage Alzheimer's and has been attending Oakdale Care Home 3 days a week as a day resident from April '17. The staff at Oakdale are very caring and this gives me piece of mind that she is being looked after which enables me to continue working. They are very flexible with the time
I drop off / pick up my mum. Also, I know that if I have something on at the weekend, I can take her there, which allows me to continue doing things with my family.
She has also stayed at Oakdale for Respite Care for two weeks, while we were on holiday, which was very appreciated as they know her and she is happy there, which let us enjoy our holiday without worrying about her.

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Review from Joan K (Sister of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting one sister for three years, when my second sister needed care, my whole family were happy when told she could go into this care home and join our sister.
The staff are so caring, the food is excellent. A perfect and safe home, lovely craft days to keep residents 'on the ball'. Visitors
are made very welcome.
Couldn't wish for anything better.

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Review from Yvonne P (Daughter of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently become a resident at Oakdale after a few months as respite day care.
Since being a resident mum has improved in her mobility, eating and seems extremely settled.
The manager has gone all out to make her feel settled and has given excellent support to us, her family, very efficient.
There
is never a shortage of staff who are always willing to help and make us all feel comfortable.
We were allowed to personalise mum's room with pictures, photos and plants.
There's activity planned, old-time music and specialised books for the residents, with interactive rooms and quiet rooms.
All in all very, very delighted with Oakdale and the manager and staff go all out and over and above care of duty.

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Review from Helen H (Wife of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband left hospital and was taken to Oakdale in May. Within an hour, he looked cared for - clean, shaven, dressed in pyjamas and had a look of inner peace. The frightened look had gone from his eyes and he was relaxed.
No one could have done more to make him feel comfortable and "at home". Unfortunately,
his illness had become so severe that he died. I was so glad that he was in Oakdale for his final 3 days. I have no hesitation in saying that I have never seen another care home give such loving care, kindness and dedication to help both residents and their families.

Reply from Melanie Tucknott, Home Manager at Oakdale Care Home

Thank you for your very kind words, it means such a lot. It was a real privilege to get to know you both, and to be there for you when we had to say goodbye. Oakdale's door is always open for a coffee, or a chat - you are always welcome. I wish you nothing but health and happiness
Fondest wishes
Melanie and her family at Oakdale

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Review from David L (Son-in-law of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. All the people from the person in charge, to every member of the care staff, are incredible. From the time I first set foot in the place, I had a really good feeling. The friendly nature of the staff, the atmosphere, the activities for the residents, the food choices, the
choice of lounge to relax in, to the chilled approach to families and visiting are brilliant. Quite simply everything you would wish for when your loved ones need to be cared for.
The care staff are just so attentive, caring, compassionate and went out of their way to ensure my mother in law settled in.
Such a relief and comfort to know she is in good hands.

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Review from Barbara S (Friend of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 months of caring for my friend who lives in Upminster, he was diagnosed with stomach cancer, it was evident he needed care and I was so lucky that a room was available at Oakdale in Benfleet, where I live. What a lovely care home it is, bright, cheerful and nothing is too much trouble. The relief
of knowing he will be well looked after is wonderful. I cannot thank them enough for all their dedicated care and attention to my friend. Plus I can visit anytime. I would definitely recommend Oakdale to anyone. Thank you.

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Review from Ronald C (Brother of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run and very friendly home, I recently had the opportunity to arrange for another of my sisters to become a resident at Oakdale and of course I did not hesitate as I knew how she would be very happy there.

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Review from Katherine W (Sister of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I viewed the home for my sister, I found it clean and everyone was so friendly and kind. It was the home I was looking for. She seems to have settled in well and I have no doubt that she'll be happy there.

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Review from Susan L (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had shingles and has been very unwell. The care within the home has been excellent. The hospital doctor has praised the eye care. Nothing has been too much trouble.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Oakdale Care Home is calculated as follows: ( (308 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 333 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager

Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager

Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator

Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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