Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
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9.9 99 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (99)

9.9

Oakdale Care Home has a Review Score of 9.9 (9.879) out of 10, based on 36 reviews in the last 2 years.
Over all time Oakdale Care Home has 99 reviews.

Overall Experience
  • 91
  • 8
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Date Published
  • 99
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  • 36
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Reviewer Connection to Oakdale Care Home
  • 42
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  • 4
  • 4
  • 4
  • 3
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  • 3
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  • 2
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  • 1
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Total of 99, showing 61-80
Review from Patricia S (Daughter of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakdale is a place of exceptional care and kindness. My Mother has been a resident for a couple of months and the Carers treat her with gentleness and respect. Because of her dementia, she is not always easy to care for but throughout her care there, I have never seen anything less than the best of
concern and actions taken to keep her as well as possible and happy. I count ourselves very fortunate to have been able to have Mum cared for there.
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Review from Cheryl (Daughter of Resident) published on 30 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Oakdale Care Home now for some time (since May 2017), but I wanted to submit an up-to-date review as there may be someone out there looking for residential care for their loved one and are unsure what to look for in a care home. Oakdale is so much more than a care home, it's my
Mum's home now and the Oakdale staff are her second family. Aside from the excellent meals provided, the high quality of cleanliness throughout the home, I cannot emphasise enough about the constant level of care, attention and genuine affection my Mum receives, it truly is second to none. I love going in to visit Mum, from her having her hair and nails pampered, to enjoying a good old fashioned sing song - there's a lot to keep her stimulated. I know what a difficult decision it can be to consider residential care, and I feel like we struck gold when Mum moved into Oakdale. It truly is home from home and I cannot thank them enough for making this a heartwarming experience for us all.
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Review from Lynn C (Daughter of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first went to Oakdale when we needed day respite for Mum. Finding Oakdale was the best thing we could do for Mum. She has been resident for nearly 18 months. It is a lovely home from home with wonderful staff. The carers are very reassuring with the residents, always rubbing an arm, giving cuddles,
holding a hand. The atmosphere is calm. The drinks trolley is always on the go. There is never any issue if we pop in to see Mum, indeed we are encouraged to visit and join in with events at the home. In the absence of being able to keep Mum in her own home, this is the best home.
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Review from Jane L (Daughter of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy that my Father was able to go into Oakdale, he has settled in very well and initially went in for two weeks respite this has been extended to six weeks.
The manager has been so supportive to my mum, sister and I, during the time that dad went into Oakdale and she continues to be very
caring and supportive.
The manager and her staff at Oakdale have been brilliant, dad didn’t settle at first but with all the care and hard work, everybody contributed dad is now very settled and happy. The team have been so good, patient and understanding and we cannot thank them all enough.
The staff at Oakdale go over and above to make the residents happy.
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Review from Susan C (Daughter of Resident) published on 6 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Oakdale on discharge from hospital and the staff were very welcoming and kind. Since being there, all her needs have been met with genuine care and concern. The staff go out of their way to engage with the residents and talk to them. My sisters and I have been listened to and advised
on lots of things of which we were unsure. The senior staff work in the lounge on laptops, to ensure they are part of the community. We are always welcomed when we come to visit, offered a cup of tea and made to feel welcome.
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Review from Raymond B (Husband of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wife was admitted into Oakdale Care Home almost five years ago from the first day until now she has been looked after with care, dignity and respect by all staff and visitors. Despite her problems, she is very happy. She says they are my friends. My family and I are more than happy with this home.
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Review from Sue (Daughter of Resident) published on 28 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at numerous care homes before choosing, but Oakdale was the first and we knew instantly that Oakdale would be ideal for mum. It's very much home from home and one big family. The staff are amazing and truly caring. Nothing is too much trouble. They spend time with everyone, even if it's a
little squeeze of a hand as they pass through. They make everyone feel special. They always make me and my family so welcome, including the dog, as the residents love him. The food looks lovely - I've even been invited to lunch. A varied programme of daily activities and groups coming in. Mum especially enjoyed the nursery children visits. It's lovely to see the oldies have a little sing-song and for families to be able to join in the special events. We know mum is truly cared for and in safe hands.
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Review from Deborah M (Friend of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended Oakdale Care Home by a social worker. I have been pleased to find that the staff go the extra mile in the care of the residents and they have exceptionally looked after. I am really happy with all aspects of the home. We are private funding friends of our resident.
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Review from Vicky (Niece of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lived at Oakdale and was joined by her sister later on. My Mum died last year and my aunt died this month. In the time they were there they were cared for so well. They were both very happy living at Oakdale, they both loved all the staff and I truly believe the staff loved them back! I couldn't
have asked for a better Care Home. We were so lucky that they ended their days there. It didn't stop there either, all visitors were made to feel so welcome. We all felt part of the family.
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Review from Lynn G (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at Oakdale for 4 years. He was very poorly when he went in but was really happy there and so well looked after. I can't talk more highly of all the staff, especially the management.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Thank you so much, you continue to support us year after year with our summer BBQ, we value you as a great friend of our Oakdale family.
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Review from Vivien C (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in New Zealand and I have every confidence and peace of mind that Mum is not only receiving the best care, but seems very content and relaxed. I have visited in June and have been in Oakdale every day at various times. The staff are so welcoming, nothing is too much trouble. I love the way the
staff continually interact with the residents if only a small touch when passing. I love the way you are made to feel like a part of a big family, but their focus remains with the residents. Healthy, nutritious, varied food. Stimulation. Lovely, I am booking my place.
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Review from C E (Son of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff to be extremely caring, friendly and helpful. Whenever I have had any concerns, they have always taken them seriously and put my mind at rest. I know Mum is in good hands at Oakdale. I'm really impressed with the communication at Oakdale. They always let me know if they are concerned
about Mum and keep me informed as to what is happening.
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Review from Simon P (Grandson of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan has been a resident at Oakdale for over a year now and I cannot find fault. It is always clean and staff are always ready and waiting to help. Staff are kind and friendly and always remember family members of residents. There is also excellent entertainment on hand.
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Review from Nicola S (Granddaughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome and happy to help. The staff are always busy, making sure that all the residents are well cared for. The home is clean and comfortable and feels more like a home from home.
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Review from Kenneth W (Husband of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Wife attends Oakdale Residential home 3 days per week at their day centre from 9.30 - 6.00. She originally attended another one, but after 18 months they suggested Oakdale because they thought that, due to my Wifes deterioration due to her severe Alzheimers they would be in a better position to cope.
She has been there approximately 6 weeks and since then there has been a big improvement in her behaviour, which is because of the stimulation she receives from the staff as well as the very happy situation the staff create. I cannot thank the home enough for the massive improvement in my Wifes condition.
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Review from Phil B (Son of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were reticent about placing mum into a care home but since she moved into Oakdale, we have been delighted by the care she has received and the improvement we have seen in her overall wellbeing. Her appetite has improved and she has benefited from the regular attention she receives and the structured
environment and activities provided for the residents.


Whenever we visit mum, any of the staff are able to tell us how mum has been and where she is. She has a good relationship with all the staff and enjoys their company. The general atmosphere in Oakdale always welcoming and friendly and relatives are always made to feel at home. The food always looks very appetising and everywhere appears very clean.


From our experience, we would have no hesitation in recommending Oakdale. The care mum receives and knowing she is in such good hands and safe gives us great peace of mind.

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Review from I L (Husband of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife first came to Oakdale for daycare to give me some respite, and I must say everybody from management to staff has been absolutely fantastic and supportive of both me and my wife.
My wife is now a full-time resident of Oakdale and the settling in period has been hard for my wife and I, mainly
because of my wife's challenging behaviour, but management and staff have gone above and beyond the call of duty and I cannot thank them enough.
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Review from Simon P (Grandson of Resident) published on 15 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home, staff extremely polite and happy to assist. Relative looks extremely relaxed within the home. Relative is well looked after.
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Review from John C (Cousin of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home helped arrange taxi transportation of the client from her home to Oakdale Care Home for a trial 3 week period. We were warmly welcomed on arrival and the client was quickly made to feel "at home." We enjoyed lunch with the client, joined by two of the staff before saying goodbye. It was a welcoming
and friendly introduction.
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Review from G R (Relative of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was most impressed by the genuinely warm and caring welcome we had when we first introduced our relative to Oakdale Residential Care. On the subsequent visit, we were delighted to see our relative looking happy and healthy. We were able to talk privatively to the Manager and to our relative, then
a joint meeting which was friendly, compassionate and productive. The whole atmosphere was one of fun, enablement and care.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Oakdale Care Home is calculated as follows: ( (378 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 428 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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