Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
Review Us
9.9 95 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (95)

9.9

Oakdale Care Home has a Review Score of 9.9 (9.874) out of 10, based on 32 reviews in the last 2 years.
Over all time Oakdale Care Home has 95 reviews.

Overall Experience
  • 88
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Date Published
  • 95
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Reviewer Connection to Oakdale Care Home
  • 40
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Total of 95, showing 1-20
Review from K E (Respite Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Oakdale for 2 weeks for respite care after being very unwell since the beginning of the year. I was treated very well with help and kindness. Everyone works so hard to provide special care for all residents, whether short or long-term requirements. Thank you to everyone.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your lovey kind words, the whole team enjoyed looking after you, you are more than welcome back any time

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Review from S W (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum always looks happy and well cared for, and the staff are friendly, caring and well trained. Mum settled in really quickly, enjoys all the varied activities on offer, and she never asks to go home. The staff also know my dad and family well from our visits, and they include us in decision-making
and always make us feel part of the Oakdale family.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words, we are so pleased that you feel mum is well cared for, your support is amazing as a family, we appreciate all you do as well to support us.

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Review from S V (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and my family are very pleased with mum's care, staff are very helpful and friendly. Mum is very happy at Oakdale, mum loves the trips out plus being in the garden.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your kind words, we have loved this summer going out for our trips, linking in with the community can be so beneficial to us all

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Review from J K (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is well looked after at Oakdale. It is such a relief to know that she is safe. The staff are caring fully competent.
They know how to deal with my mum when she is upset.
Would recommend Oakdale to anyone looking for a care home for an elderly person with dementia.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words, means a lot to us all.

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Review from E R (Granddaughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every-time ive visited my grandma, the staff are so exceptionally polite. They gave her a blanket when we went outside and speak so kindly and the bbq event was so fun! Cant forget the residential kitty
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words means a lot to us all

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Review from C M (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Oakdale for just over a year. Initially didn't like it. However has now settled and often tells us that she likes living in Oakdale. This is a credit to staff who have made mum felt cared for and supported. Has a good rapport with staff and is involved in most activities available to
her. As a family we would recommend Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your kind words, means a lot to us all

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Review from K S (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad is currently staying at your facility. He initially came for a two-week respite, which we extended for an additional two weeks, and we are now confident that this will become a permanent arrangement.


From his very first day, we have been incredibly impressed by how friendly and welcoming

all the carers have been. Dad was made to feel like a part of the family, which is especially significant as he is normally quite reserved. Despite our visiting times being varied due to our work schedules, every time we visit, he seems happy and we love seeing him interact with other residents.


This was a difficult decision for us as a family, but we can honestly say that we have definitely made the right choice.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your lovely words, we are so happy that you decided to join our Oakdale family.

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Review from Debra B (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I did my first visit , it felt right. The staff were especially friendly and great to see how kind they were to the residents. I talked to some residents and family members and they spoke very highly of whats provided.
It was a heart rending decision to make but dad has settled in so
well and his quality of life has improved immensely
His room is lovely. He is well fed (being encouraged to have regular meals , drinks and snacks) which in return has improved his overall health as living at home we had virtually stopped eating.
I feel at ease knowing he is well looked after and he is safe.
Thank you to everyone associated with Oakdale care home.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words and your support, we have an amazing team here at Oakdale and i will share your comments with them all.

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Review from Mandy M (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently staying at Oakdale care home on respite. Her stay has been extended due to her general health and I cannot thank the staff enough for their care and kindness for our mum and their flexibility with our situation. Mums accommodation is spotlessly clean along with all communal areas.
There is always a welcoming and relaxed atmosphere with all the residents and visitors. As a visitor I am made to feel welcome any time and to watch the staff with the resident they have a genuine affection and kind, patient attitude to all. I feel totally comfortable and reassured with my mum staying at Oakdale and highly recommend this establishment. Meal times are a joy to see! The food served is tasty, wholesome and plentiful. Oakdale have daily activities for residents, a visiting hairdresser, chiropodist, and GP if required. A sincere thank you to ALL the staff at Oakdale, YOURE WONDERFUL
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very very much for your kind words, will share with the team, we are a real family and im so glad you see and feel that. A big thank you for your recognition of us all.

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Review from Lisa M (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum attends on a weekly basis for day care, she has also stayed at the home for respite. There is such a homely feel around and the residents are very well cared for, they look clean and tidy. Always plenty of food and drink and the staff are so kind towards everyone including families who come to visit.
Well done to all the staff at Oakdale, you are all amazing!!!
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your lovely words, we are all so lucky you chose us to support your mum and to join our family.

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Review from R B (Son of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Because I live a couple of hours away, I usually get to visit my mother around every two weeks Everytime I see her she always seems happy and content. I usually comment that she appears younger-looking every time I see her. The other occupants always appear to look well looked after also. The staff
are always friendly and helpful.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your kind words, it means a lot to our Oakdale family.

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Review from Glen B (Son of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Oakdale for the past 5.5 years. When she was taken to the home she was in very poor health but within the first 6 months she was transformed to her old self. This was entirely due to the care, attention and love given to her by the staff at Oakdale. Sadly she passed away
recently but the staff made her very comfortable and made it possible to stay in the home until the end.
I visited several care homes before choosing Oakdale, the deciding factors for me were the fabulous staff, the overall condition of the home and the wonderful grounds around the home. My mum really did think it was her own place and the other residents were her friends and family.
I would like to say a big thank you to all the staff at Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your comments, Mum was a huge part of our Oakdale family and you all will be sadly missed. I will share this with the team and wish you and your family well.

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Review from Phil H (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffers with Dementia and had taken to wandering out of his house at night and this was a concern which we had to act upon. Finding somewhere safe for a loved on to stay is a daunting task and very stressful.
We visited Oakdale Care Home with a view to placing my Dad there as part of going
round and looking at care homes near to where we live. Unlike others we had visited where you get a brief tour and ask a few Questions, the manager sat with myself and my wife for an hour telling us of all the benefits and answered all of our questions. We met several staff members during this time and also spoke to other residents and their family members. All of whom spoke very highly of this home.
This is an amazing home and there is very much a feel of family for both residents and their family members.. The kindness and compassion we received was like nothing I had experienced or expected. This is an outstanding home and we feel very lucky to have found such a lovely place for my dad to stay.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words, this will be shared with the team. We are very proud of the family that we have built here at Oakdale and its so inspiring to hear your wonderful feedback.

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Review from K H (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and after a week's stay in hospital because of her mobility, we had to decide to move her into a care home. Our first choice of home didn't work well for Mum but when we moved her to Oakdale it was clear to us that all the staff were friendly and caring and cared for the residents as
people not numbers. The home has a homely atmosphere and I think the fish tank is a lovely extra for the residents to look at.
Nothing has been too much for the management or staff, they are always happy to answer any questions and keep us informed. I live 3 hours away and am now happy and settled knowing that my mum is being cared for in the best possible way with compassion and love. We know here dementia is getting worse but it will be easier to accept the changes this will bring to Mum knowing she is being cared for in the right place.
The meals always smell and look lovely and the rooms are nicely decorated with a homely feel.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words, means such a lot to our team, as always we all strive to build a family here at oakdale which includes everyone that walks through our front door.

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Review from Frances W (Daughter-in-law of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Oakdale at the beginning of September 2024. We had been recommended to this care home by a lot of people as the one for her to get the best care - she has dementia and they specialise in looking after residents with this condition. The care is absolutely exceptional, you can
tell the carers working there love their jobs. On Friday we went to a cheese and wine evening which also had a singer. It was lovely seeing the residents enjoying themselves and everyone seemed so happy. My mother-in-law said to all of us 'I love being here' which says it all. Would highly recommend this care home 100 per cent. It may not have all the 'bells and whistles' that some care homes have but you have to look past that, as it should be about the care and I give this one 10 out of 10 for it.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much from all the Oakdale Team for your lovely words, it really means a lot to us. We are so happy that you chose Oakdale and have become part of our Oakdale family.

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Review from Jacqueline R (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Oakdale for two months now. This is the first time she has been in a care home. I was very very nervous about her going there; it was something I didn't want to happen, but there was no option. From the moment she went in, my fears were allayed. The manager took her in personally
and made her feel very special. I feel she is in a safe place and in safe hands. The carers I have met are, without exception, lovely, kind, gentle and professional, and my mum likes them all. The home feels cosy and warm. Mum's bedroom is always neat and tidy and smells really nice. She has made friends easily there. I no longer feel the sense of dread I had before. Whenever I visit, I am made to feel welcome, and there are always plenty of staff on hand, watching the residents and talking to them. I have been there during activity times also, and it is good to see the interaction between the staff and residents.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your lovely words, we are so happy that you chose Oakdale and became part of our family.

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Review from D M (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has dementia and could no longer cope living alone. She became anxious and fearful, rarely went to bed and paced the floor most nights opening the front door regularly to check outside. She joined Oakdale in June, we were of course most concerned that she would not settle and may become even
more confused. It did take a little while for her to settle, however, the home manager assured us this was not uncommon. Now 4 months on she is happy and content. Sleeps all night & looks well & rested. The staff are kind, caring, friendly, patient and helpful. Nothing is too much trouble, more than happy to answer any queries we may have. The activities coordinator offers a varied range of interesting recreational pursuits. It's a busy, happy environment which is wonderful for residents who have maybe been alone for some time. There is also a quiet lounge. We viewed several homes but as soon as we saw Oakdale knew this was right for our mum.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your lovely kind words, we are so happy that you all chose to become part of our Oakdale family.

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Review from Nick E (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are into the second year of Mum's residence at Oakdale and I am happy to say the standard of care is as great as it was last year. The introduction of a bespoke activity coordinator late last year has added to Mum's experience providing more stimulation and entertainment. The carers are a great bunch,
always smiling and happy, providing a homely atmosphere compared to the sterile/medical environment at some care homes. I would highly recommend Oakdale upon the unfortunate circumstance that a family member requires full-time care.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your kind words and recognition, means a lot to our team who work so hard to achieve the highest standards.

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Review from Robert W (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Oakdale for residential care four weeks ago. Was highly recommended to this care home from so many people as was the one to go to. The care from the staff is exceptional. It is not luxurious in its appearance but it is also about the care, and it deserves top marks for that. Most of
the carers there have been there for years, which says a lot, and you can see they love working there. The manageress is very hands-on and truly caring towards all the residents. I would highly recommend this care home.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your kind words, they mean a lot to the team, we have built a true family here and we are really happy that you and your family are part of it.

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Review from Kate P (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a full time dementia resident at Oakdale for three months now and I can honestly say that I am so pleased we chose Oakdale. The carers, the activity coordinator, the support staff and the management are all so welcoming. Making the decision to place a loved one into a care home is really
difficult and settling them can be really tricky. I honestly feel that every effort has been made to help my mum settle in. Don't be fooled by the aesthetics of a home. It's the care that matters and the care at Oakdale is amazing.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Hi Kate, thank you so much for your kind words, it means so much. With your support, Mum has settled extremely well. We are so pleased you chose Oakdale for your lovely mum, and you have all joined our Oakdale family.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Oakdale Care Home is calculated as follows: ( (334 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 380 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

Frequently Asked Questions about Oakdale Care Home

What types of Care is Oakdale Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakdale Care Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Oakdale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakdale Care Home to the centre of Benfleet?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakdale Care Home to verify any information. View our terms and conditions. Oakdale Care Home has an Enhanced Service - more info.