Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
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9.9 90 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1398
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

Fees are determined on an assessment of individual level of need and the room.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (90)

Total of 90, showing 21-40
9.9

Oakdale Care Home has a Review Score of 9.9 (9.919) out of 10, based on 28 reviews in the last 2 years. Over all time Oakdale Care Home has 90 reviews.

Overall Experience

  • 84
  • 6
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Date Published

90
4
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28
62

Review from John J (Husband of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great care home. My wife has been in care at Oakdale since the beginning of the year and has been well looked after. The manager and her team are very caring and patient and make my wife feel at home. I go to see my wife every day and they make me welcome. If you are looking for care for a loved
one I would certainly recommend Oakdale.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your lovely words, we are lucky to have you both as part of our family.

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Review from Lorna G (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at Oakdale for nearly four years now, he first went there for 3 weeks respite after leaving hospital. The care he received then and every day since has been amazing, the staff are all so kind and helpful and nothing is too much trouble. Dad is always clean and well dressed, his medical
needs are always addressed quickly. The food is always good and there is plenty of it. Dad's room is how he likes it, with pictures from home on the wall. The manager is always helpful and answers my questions. I'm so glad I found Oakdale, it really has a family feeling. I love visiting Dad and always feel welcome.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your lovely words, we love having Dad and yourself as part of our Oakdale family.

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Review from S D (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Very caring staff. They went out of their way to make Mum feel welcome and settle in. Will not hesitate to use them again. They were also very welcoming to family. They provided plenty of activities which Mum really enjoyed.

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Review from Mandy G (Wife of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Oakdale since June 2023 and is very happy there. The staff are caring and attentive to his health and other needs. They take the time to build relationships with residents and their families, and the whole atmosphere is friendly and welcoming. The food is good, and the home is
very clean. They run activities for residents and encourage as many as possible to participate. I would not hesitate to recommend Oakdale to anyone looking to place a relative in a home.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words; mean a lot to me and the team.

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Review from Susan W (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I posted a review last August praising the care my stepmother received during her first 6 months in Oakdale. Since then her condition has deteriorated and she is now in the later stages of dementia. She is no longer mobile and sleeps much of the time. The care and compassion with which she is treated
is amazing. My stepmother is deaf, says very little and no longer recognises me. However, on my last visit in a lucid moment said quite clearly 'they're very good to me here'. It is such a comfort that she is not only looked after so well but is also happy. I cannot thank each member of staff enough.

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Review from T P (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with a nice, homely feel.
We thought our mum was well looked after while she stayed there for two weeks.
Staff were friendly and welcoming to us too.
Would recommend it to anyone looking for help and support with their family or loved ones.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words; mean a lot to us.

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Review from Karen H (Sister of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching long and hard to find a good home for my sister, I went to Oakdale and chose this home.
I realised very soon that I had made the right decision.
All of the staff are very kind and caring, including the office, kitchen, activity worker and handyman staff.
The manager is very approachable
and answers any questions that are asked of her.
The cleanliness throughout the home is good and does not have a bad odour as you find in some homes.
My sister seems to be happy living in Oakdale.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so very much for your kind words; mean a lot to us.

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Review from H N (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 7 plus years now and been looked after amazingly. She also seems happy, which makes me happy. The staff are very friendly and helpful and keep me informed of Mum's progress.

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Review from K C (Friend of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home.
The staff are so kind and caring, and the manager is very helpful and friendly.
Perfect place to be.
The family yearly BBQ is always a pleasure to be part of.
The activities keep the clients entertained.
Food is always presented well with great choices.
Lots of families
I have spoken to agree with me.

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Review from Steven G (Son-in-law of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my mother-in-law is a pleasant experience. The staff are great, they show empathy, the care given is exemplary. Her room is clean with personal effects like photos nicely displayed. My mother-in-law clearly is happy in her situation.

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Review from Rita B (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Oakdale for ten months. She was in a lovely room full of light and plenty of activities going on around. The atmosphere and homely feeling of Oakdale were just what she needed. She had caring and attentive staff, all with different personalities, which made her day-to-day life interesting.
The level of care was excellent. Her room was always clean. Her clothes were always laundered well. She had special food requirements that were always met. She has recently passed away, and I can honestly say my husband and I feel very lucky we found Oakdale and that my mum finished her days in that very warm and safe environment with such caring and lovely people.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Hi Rita, thank you so much for your kind words; please pop in when you're passing - you will both be missed.

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Review from Christina J (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives while she has been a resident at Oakdale Care Home.
The staff and carers are all very friendly, and I always feel very welcome when I visit Mum.
I have every confidence that every effort is made to care for my mother, with her best interests the most
important.
I cannot praise Oakdale Care home highly enough.
Oakdale is a very caring, warm and friendly care home.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you for your kind words; we all really appreciate it.

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Review from Larraine G (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Oakdale for two years and eight months, but due to covid and restrictions, it has not been possible to celebrate Christmas with her. Yesterday, as a family we were invited to the residents' Christmas party. A wonderful afternoon of entertainment, fun, Santa and a magnificent buffet spread.
Apart from enjoying ourselves with Mum as a family, it was wonderful to meet other residents with their family and friends and to see the interaction and care given by staff to the residents, was brilliant. The gifts given by Santa (staff member) to all the residents were so well thought of and from the faces of the residents, they were greatly touched and appreciated. Many thanks to you all.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you so much for your kind words. It was so lovely to have you all here with us. It is always a pleasure to see families being brought together, especially at Christmas time. It was magical for all of us this year as it has been so long.

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Review from P B (Daughter-in-law of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother-in-law with my daughter and was greeted warmly. All the staff members are very friendly. My mother-in-law was bought into us in her wheelchair and looked well cared for and happy. Overall Oakdale Care Home is an excellent care home. Thank you for everything you do.

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Review from Michelle N (Granddaughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. They really love my nan and look after her. Thank you, Oakdale Care Home, for looking after my nan; you are all lovely. My nan's bedroom is beautiful. The staff are always helpful and always come and talk to us and let us know how Nan is.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Hi, thank you so very much for your kind words; it means a lot to our team.

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Review from G C (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute my Mum went into Oakdale, the manager and her staff were amazing. It was hard for us to decide whether a care home would be the right option for Mum for respite as she has vascular dementia. What was supposed to be three weeks turned into three months. We cannot thank the staff for looking
after Mum so well. Would not hesitate in putting mum there permanently if needed.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Hi
Thank you so very much for your kind words; means a lot to the team.

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Review from Susan M (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakdale is a lovely caring place my mum has been a resident for over three years. I am a frequent visitor and am always greeted with the same friendly smile whenever I visit. I can relax knowing she is well looked after.
Thank you Oakdale.

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Review from Christine M (Wife of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small care home and as such has a friendly family atmosphere.
Staff are friendly and know the clients well. They are aware of clients individual interests.
They will do their best to accommodate these.
Communication is sometimes an issue but always gets sorted out, as do personal belongings.
Staff
are willing to assist in helping relatives to gather appropriate information when needed.
I have also been allowed to eat with my husband, free of charge and have taken home cooked food and summer picnics.

Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home

Thank you Christine for your kind words you are a great support to all of us at Oakdale Care Home, looking forward to setting the garden group up this summer with you.

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Review from Karen V (Wife of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The excellent, kind, friendly, like a family, professional care that my husband received at Oakdale from 19th July 2021 - 21st September 2021 was gold stars. All staff were always there for us both. Nothing too much trouble to make it so good. Weight off my mind with care. Instant great feel when I
first viewed, that stayed until the last breath by husband.

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Review from Claire L (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing home is Oakdale! My mum was a resident there for almost 11-years, and I've always been treated as much a part of the Oakdale family as Mum was. Their personalised care and love for each and every resident is remarkable, and any little concern is always looked into immediately. The whole
ethos of the home is to be person-centred, and the staff are keen to work with families to provide as positive an experience as possible for the residents. The home is always clean and sweet-smelling, the residents in clean clothes every day and well-groomed, the staff always smiley and welcoming/encouraging - and the food: not only always beautifully presented on the plate but delicious too!


Like everyone else, I'm sure, I've always been made to feel that Mum was special to Oakdale. And recently, the manageress has gone over and above the call of duty to support me and another family member and to help secure funding for us. Thank you from the bottom of my heart!

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Oakdale Care Home is calculated as follows: ( (308 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 333 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager

Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager

Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator

Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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