Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
Review Us
9.8 103 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with or without dementia.

The home is conveniently located close to the local town with good public transport links.

The house is continuously refurbished to provide a friendly, warm and homely environment.

There are 2 spacious lounges and a dining area for residents and their families to enjoy and a beautiful, secure garden along with an enclosed courtyard.

The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.
Many of the staff at Oakdale have worked there for between 8 and 23 years.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities.

The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors are always welcome at Oakdale. Due to protective mealtimes all the team ask is that you avoid visiting between 12pm to 1:30pm and 5pm to 6pm.
    You are always welcome to join your loved ones for a meal.

Parking

  • They have 2 parking spaces to the front of the building and a small car park for 3 cars at the rear of the building.
    Alternatively there are no restrictions on the main road outside the home or on the road to the side.
    There is a car park at the council offices a few minutes walk away.

Oakdale Care Home Reviews (103)

9.8

Oakdale Care Home has a Review Score of 9.8 (9.843) out of 10, based on 33 reviews in the last 2 years.
Over all time Oakdale Care Home has 103 reviews.

Overall Experience
  • 94
  • 9
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Date Published
  • 103
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Reviewer Connection to Oakdale Care Home
  • 43
  • 20
  • 4
  • 4
  • 4
  • 4
  • 3
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  • 1
  • 1
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Total of 103, showing 21-40
Review from Glen B (Son of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Oakdale for the past 5.5 years. When she was taken to the home she was in very poor health but within the first 6 months she was transformed to her old self. This was entirely due to the care, attention and love given to her by the staff at Oakdale. Sadly she passed away
recently but the staff made her very comfortable and made it possible to stay in the home until the end.
I visited several care homes before choosing Oakdale, the deciding factors for me were the fabulous staff, the overall condition of the home and the wonderful grounds around the home. My mum really did think it was her own place and the other residents were her friends and family.
I would like to say a big thank you to all the staff at Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your comments, Mum was a huge part of our Oakdale family and you all will be sadly missed. I will share this with the team and wish you and your family well.
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Review from Phil H (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffers with Dementia and had taken to wandering out of his house at night and this was a concern which we had to act upon. Finding somewhere safe for a loved on to stay is a daunting task and very stressful.
We visited Oakdale Care Home with a view to placing my Dad there as part of going
round and looking at care homes near to where we live. Unlike others we had visited where you get a brief tour and ask a few Questions, the manager sat with myself and my wife for an hour telling us of all the benefits and answered all of our questions. We met several staff members during this time and also spoke to other residents and their family members. All of whom spoke very highly of this home.
This is an amazing home and there is very much a feel of family for both residents and their family members.. The kindness and compassion we received was like nothing I had experienced or expected. This is an outstanding home and we feel very lucky to have found such a lovely place for my dad to stay.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your kind words, this will be shared with the team. We are very proud of the family that we have built here at Oakdale and its so inspiring to hear your wonderful feedback.
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Review from K H (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and after a week's stay in hospital because of her mobility, we had to decide to move her into a care home. Our first choice of home didn't work well for Mum but when we moved her to Oakdale it was clear to us that all the staff were friendly and caring and cared for the residents as
people not numbers. The home has a homely atmosphere and I think the fish tank is a lovely extra for the residents to look at.
Nothing has been too much for the management or staff, they are always happy to answer any questions and keep us informed. I live 3 hours away and am now happy and settled knowing that my mum is being cared for in the best possible way with compassion and love. We know here dementia is getting worse but it will be easier to accept the changes this will bring to Mum knowing she is being cared for in the right place.
The meals always smell and look lovely and the rooms are nicely decorated with a homely feel.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your kind words, means such a lot to our team, as always we all strive to build a family here at oakdale which includes everyone that walks through our front door.
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Review from Frances W (Daughter-in-law of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Oakdale at the beginning of September 2024. We had been recommended to this care home by a lot of people as the one for her to get the best care - she has dementia and they specialise in looking after residents with this condition. The care is absolutely exceptional, you can
tell the carers working there love their jobs. On Friday we went to a cheese and wine evening which also had a singer. It was lovely seeing the residents enjoying themselves and everyone seemed so happy. My mother-in-law said to all of us 'I love being here' which says it all. Would highly recommend this care home 100 per cent. It may not have all the 'bells and whistles' that some care homes have but you have to look past that, as it should be about the care and I give this one 10 out of 10 for it.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much from all the Oakdale Team for your lovely words, it really means a lot to us. We are so happy that you chose Oakdale and have become part of our Oakdale family.
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Review from Jacqueline R (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Oakdale for two months now. This is the first time she has been in a care home. I was very very nervous about her going there; it was something I didn't want to happen, but there was no option. From the moment she went in, my fears were allayed. The manager took her in personally
and made her feel very special. I feel she is in a safe place and in safe hands. The carers I have met are, without exception, lovely, kind, gentle and professional, and my mum likes them all. The home feels cosy and warm. Mum's bedroom is always neat and tidy and smells really nice. She has made friends easily there. I no longer feel the sense of dread I had before. Whenever I visit, I am made to feel welcome, and there are always plenty of staff on hand, watching the residents and talking to them. I have been there during activity times also, and it is good to see the interaction between the staff and residents.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your lovely words, we are so happy that you chose Oakdale and became part of our family.
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Review from D M (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has dementia and could no longer cope living alone. She became anxious and fearful, rarely went to bed and paced the floor most nights opening the front door regularly to check outside. She joined Oakdale in June, we were of course most concerned that she would not settle and may become even
more confused. It did take a little while for her to settle, however, the home manager assured us this was not uncommon. Now 4 months on she is happy and content. Sleeps all night & looks well & rested. The staff are kind, caring, friendly, patient and helpful. Nothing is too much trouble, more than happy to answer any queries we may have. The activities coordinator offers a varied range of interesting recreational pursuits. It's a busy, happy environment which is wonderful for residents who have maybe been alone for some time. There is also a quiet lounge. We viewed several homes but as soon as we saw Oakdale knew this was right for our mum.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your lovely kind words, we are so happy that you all chose to become part of our Oakdale family.
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Review from Nick E (Son of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are into the second year of Mum's residence at Oakdale and I am happy to say the standard of care is as great as it was last year. The introduction of a bespoke activity coordinator late last year has added to Mum's experience providing more stimulation and entertainment. The carers are a great bunch,
always smiling and happy, providing a homely atmosphere compared to the sterile/medical environment at some care homes. I would highly recommend Oakdale upon the unfortunate circumstance that a family member requires full-time care.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your kind words and recognition, means a lot to our team who work so hard to achieve the highest standards.
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Review from Robert W (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Oakdale for residential care four weeks ago. Was highly recommended to this care home from so many people as was the one to go to. The care from the staff is exceptional. It is not luxurious in its appearance but it is also about the care, and it deserves top marks for that. Most of
the carers there have been there for years, which says a lot, and you can see they love working there. The manageress is very hands-on and truly caring towards all the residents. I would highly recommend this care home.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your kind words, they mean a lot to the team, we have built a true family here and we are really happy that you and your family are part of it.
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Review from Kate P (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a full time dementia resident at Oakdale for three months now and I can honestly say that I am so pleased we chose Oakdale. The carers, the activity coordinator, the support staff and the management are all so welcoming. Making the decision to place a loved one into a care home is really
difficult and settling them can be really tricky. I honestly feel that every effort has been made to help my mum settle in. Don't be fooled by the aesthetics of a home. It's the care that matters and the care at Oakdale is amazing.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeHi Kate, thank you so much for your kind words, it means so much. With your support, Mum has settled extremely well. We are so pleased you chose Oakdale for your lovely mum, and you have all joined our Oakdale family.
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Review from Tina C (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother gets at Oakdale. The staff go out of their way to get to know each resident's likes, dislikes and needs and to make them feel like treasured members of the Oakdale family. The different activities, both group and one to one, are well thought out and have made
a huge difference to my mother's health and well-being. I would thoroughly recommend Oakdale to anyone looking for a well-run, caring and happy environment for their loved one.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your kind words, you are a very valued, supportive family member who is always welcome at Oakdale.
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Review from Roy F (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Oakdale for two and a half years and I cannot speak highly enough of the kind and compassionate care that she receives. There is a lovely homely atmosphere whenever I visit Oakdale. There are also numerous activities arranged to stimulate and involve the residents. The
staff are very professional and well organised, I would highly recommend Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you for your kind words; means so much to the team. Mel
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Review from Brian B (Son of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Oakdale since the middle of January. As soon as we came for the show around we knew we had found the ideal care home for her, it had a lovely homely feel to it.
The manager and her team helped her settle in very quickly, all her needs are taken care of to a very high
standard.
When we visit Mum she is always happy, relaxed and getting involved in all of the activities.
We would highly recommend Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your comments, we are so glad that mum has settled, she and you all are our extended family, the door is always open for you all.
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Review from Richard B (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Oakdale since December 24 2023. As a family, we are very pleased with the care he has received. We are always welcome when we visit. We know my father is well treated and looked after by all of the staff.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so much for your kind words, and thank you for your support.
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Review from John J (Husband of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a great care home. My wife has been in care at Oakdale since the beginning of the year and has been well looked after. The manager and her team are very caring and patient and make my wife feel at home. I go to see my wife every day and they make me welcome. If you are looking for care for a loved
one I would certainly recommend Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you for your lovely words, we are lucky to have you both as part of our family.
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Review from Lorna G (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has lived at Oakdale for nearly four years now, he first went there for 3 weeks respite after leaving hospital. The care he received then and every day since has been amazing, the staff are all so kind and helpful and nothing is too much trouble. Dad is always clean and well dressed, his medical
needs are always addressed quickly. The food is always good and there is plenty of it. Dad's room is how he likes it, with pictures from home on the wall. The manager is always helpful and answers my questions. I'm so glad I found Oakdale, it really has a family feeling. I love visiting Dad and always feel welcome.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you for your lovely words, we love having Dad and yourself as part of our Oakdale family.
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Review from S D (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Very caring staff. They went out of their way to make Mum feel welcome and settle in. Will not hesitate to use them again. They were also very welcoming to family. They provided plenty of activities which Mum really enjoyed.
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Review from Mandy G (Wife of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Oakdale since June 2023 and is very happy there. The staff are caring and attentive to his health and other needs. They take the time to build relationships with residents and their families, and the whole atmosphere is friendly and welcoming. The food is good, and the home is
very clean. They run activities for residents and encourage as many as possible to participate. I would not hesitate to recommend Oakdale to anyone looking to place a relative in a home.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your kind words; mean a lot to me and the team.
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Review from Susan W (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I posted a review last August praising the care my stepmother received during her first 6 months in Oakdale. Since then her condition has deteriorated and she is now in the later stages of dementia. She is no longer mobile and sleeps much of the time. The care and compassion with which she is treated
is amazing. My stepmother is deaf, says very little and no longer recognises me. However, on my last visit in a lucid moment said quite clearly 'they're very good to me here'. It is such a comfort that she is not only looked after so well but is also happy. I cannot thank each member of staff enough.
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Review from T P (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home with a nice, homely feel.
We thought our mum was well looked after while she stayed there for two weeks.
Staff were friendly and welcoming to us too.
Would recommend it to anyone looking for help and support with their family or loved ones.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your kind words; mean a lot to us.
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Review from Karen H (Sister of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After researching long and hard to find a good home for my sister, I went to Oakdale and chose this home.
I realised very soon that I had made the right decision.
All of the staff are very kind and caring, including the office, kitchen, activity worker and handyman staff.
The manager is very approachable
and answers any questions that are asked of her.
The cleanliness throughout the home is good and does not have a bad odour as you find in some homes.
My sister seems to be happy living in Oakdale.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care HomeThank you so very much for your kind words; mean a lot to us.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Oakdale Care Home is calculated as follows: ( (331 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 388 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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