Oakdale Care Home

123 Kiln Road, Benfleet SS7 1TG
Review Us
9.9 99 Reviews
  • Oakdale Care Home, Benfleet
Oakdale is a delightful home in Benfleet, Essex providing care and support for up to 27 older people with dementia.

The home is conveniently located close to the local town with good public transport links. The house has been extensively refurbished to provide a friendly and warm environment with 'hotel standard' accommodation.

There are a number of spacious lounges and dining areas for residents and their families to enjoy and a beautiful, secure garden. The staff at Oakdale provide the best quality care and support for their residents embracing the values of person-centred, individualised care.

They have a dedicated activities co-ordinator providing a wide range of entertainment and activities. The chef provides an excellent choice of home-cooked food every day.

Happiness is homemade.
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Care Provided by Oakdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

Fees are determined on an assessment of individual level of need and the room available/required.

These prices are only a guideline, please contact Oakdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Melanie Tucknott (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Oakdale Care Home Reviews (99)

9.9

Oakdale Care Home has a Review Score of 9.9 (9.879) out of 10, based on 36 reviews in the last 2 years.
Over all time Oakdale Care Home has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakdale Care Home
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Total of 99, showing 41-60
Review from Christina J (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives while she has been a resident at Oakdale Care Home.
The staff and carers are all very friendly, and I always feel very welcome when I visit Mum.
I have every confidence that every effort is made to care for my mother, with her best interests the most
important.
I cannot praise Oakdale Care home highly enough.
Oakdale is a very caring, warm and friendly care home.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Thank you for your kind words; we all really appreciate it.
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Review from Larraine G (Daughter of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Oakdale for two years and eight months, but due to covid and restrictions, it has not been possible to celebrate Christmas with her. Yesterday, as a family we were invited to the residents' Christmas party. A wonderful afternoon of entertainment, fun, Santa and a magnificent buffet spread.
Apart from enjoying ourselves with Mum as a family, it was wonderful to meet other residents with their family and friends and to see the interaction and care given by staff to the residents, was brilliant. The gifts given by Santa (staff member) to all the residents were so well thought of and from the faces of the residents, they were greatly touched and appreciated. Many thanks to you all.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Thank you so much for your kind words. It was so lovely to have you all here with us. It is always a pleasure to see families being brought together, especially at Christmas time. It was magical for…read more
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Review from P B (Daughter-in-law of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother-in-law with my daughter and was greeted warmly. All the staff members are very friendly. My mother-in-law was bought into us in her wheelchair and looked well cared for and happy. Overall Oakdale Care Home is an excellent care home. Thank you for everything you do.
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Review from Michelle N (Granddaughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home. They really love my nan and look after her. Thank you, Oakdale Care Home, for looking after my nan; you are all lovely. My nan's bedroom is beautiful. The staff are always helpful and always come and talk to us and let us know how Nan is.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Hi, thank you so very much for your kind words; it means a lot to our team.
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Review from G C (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute my Mum went into Oakdale, the manager and her staff were amazing. It was hard for us to decide whether a care home would be the right option for Mum for respite as she has vascular dementia. What was supposed to be three weeks turned into three months. We cannot thank the staff for looking
after Mum so well. Would not hesitate in putting mum there permanently if needed.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Hi
Thank you so very much for your kind words; means a lot to the team.
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Review from Susan M (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakdale is a lovely caring place my mum has been a resident for over three years. I am a frequent visitor and am always greeted with the same friendly smile whenever I visit. I can relax knowing she is well looked after.
Thank you Oakdale.
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Review from Christine M (Wife of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a small care home and as such has a friendly family atmosphere.
Staff are friendly and know the clients well. They are aware of clients individual interests.
They will do their best to accommodate these.
Communication is sometimes an issue but always gets sorted out, as do personal belongings.
Staff
are willing to assist in helping relatives to gather appropriate information when needed.
I have also been allowed to eat with my husband, free of charge and have taken home cooked food and summer picnics.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Thank you Christine for your kind words you are a great support to all of us at Oakdale Care Home, looking forward to setting the garden group up this summer with you.
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Review from Karen V (Wife of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The excellent, kind, friendly, like a family, professional care that my husband received at Oakdale from 19th July 2021 - 21st September 2021 was gold stars. All staff were always there for us both. Nothing too much trouble to make it so good. Weight off my mind with care. Instant great feel when I
first viewed, that stayed until the last breath by husband.
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Review from Claire L (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing home is Oakdale! My mum was a resident there for almost 11-years, and I've always been treated as much a part of the Oakdale family as Mum was. Their personalised care and love for each and every resident is remarkable, and any little concern is always looked into immediately. The whole
ethos of the home is to be person-centred, and the staff are keen to work with families to provide as positive an experience as possible for the residents. The home is always clean and sweet-smelling, the residents in clean clothes every day and well-groomed, the staff always smiley and welcoming/encouraging - and the food: not only always beautifully presented on the plate but delicious too!


Like everyone else, I'm sure, I've always been made to feel that Mum was special to Oakdale. And recently, the manageress has gone over and above the call of duty to support me and another family member and to help secure funding for us. Thank you from the bottom of my heart!

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Review from Mark B (Son of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in this home. Couldn’t have picked a better place for him. The staff are very friendly and caring. My father is very happy where he is. Very clean, and a wonderful, homely feel when you enter the home. Would highly recommend this home if you want your family member cared for the way they
all do in this home. Gives the family peace of mind that they are safe and well looked after. Thank you to the manager and all the staff for your lovely care; you are all amazing.
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Review from David M (Son of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing this review a month after the sad death of my mother, age 94, who had been a resident and member of the Oakdale family for three and a half years. Despite suffering from advanced vascular dementia, the staff at Oakdale were wonderful in the care and attention they gave to Mum’s personal
needs and comfort. A special thank you to the manager and her team for ensuring high quality for Mum’s life in the last few years and creating an atmosphere at the home, that all the staff can sign up to. It really is one big happy family with a level of care of the highest standard. This is how a care home should be run, and I will retain a fondness for the management and staff working there forever. Thank you for everything and for always going that extra mile.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Dear David, thank you so much for your kind words; they are so appreciated by us all. You were also a wonderful and great support to our family here at Oakdale. We wish you peace and happiness, and…read more
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Review from Janice M (Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Oakdale in October 2021 very frail and sad looking however we could not believe the difference, within 24 to 48 hours they had washed mum had a hairdresser do her hair and took a picture for the family, mum was smiling at the camera and looked more like the mum we knew, she looked
happy. Mum suffered from Lewy Body Dementia so every day could be a challenge for her and her carers. All the staff treated mum with respect and dignity which the family will always be grateful for, mum enjoyed the home-cooked food and her chats with the staff - sadly due to COVID-19 and lockdowns we were unable to visit as we would but we knew mum was cared for and looked after. When mum sadly passed away, it was very quick and not expected, the family was unable to get there in time but the managers sat with mum and stroked her hand as she went which was such a comfort to the family. I cannot recommend this care home enough, it was spotlessly clean and the food smelled delicious.
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Review from Carol G (Sister of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been in a few care homes and I cannot praise the staff and management enough. I have always found them to be caring, gentle, compassionate, polite and above all else loving. Nothing is ever too much for them, they are always smiling, happy and fun, and you can see by the resident's faces that they
are extremely happy and contented. I have never heard a raised voice from any member of staff. What also impresses me is the cleanliness and no unpleasant smells. We missed their summer fun/bbq day because of COVID, but I look forward to the next one. I’m always greeted with a smile and a cup of tea.
I am so pleased and happy in myself to know that my sister is well cared for and loved by all members of staff. My brother-in-law chose the best and I thank him from the bottom of my heart.
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Review from Keith H (Brother of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in care with the staff of the Oakdale for a number of years and has been lovingly cared for by everyone there. During the COVID 19 pandemic not only have the staff had to cope with everyday care of their guests but the isolation and safeguards required for defense against the disease.
As a way of keeping the residents and family and friends in touch during the epidemic, the manager and her staff have set up video links by Zoom, enabling both guests and family to stay in touch in such stressful times, even though it takes up more time for the staff in an already busy day. I can only thank the manager and her staff on behalf of our family for the care and devoted attention they have shown to my sister. Thank you so much.
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Review from Lynn F (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and has been a resident at Oakdale since December 2017. She is extremely well looked after with care and compassion at all times by the lovely staff. Oakdale had the foresight to close their doors to visitors prior to the lockdown and, due to this and the processes they have put
in place, no member of staff or resident has caught the Coronavirus, which is such a relief. As we are unable to visit at the moment, we receive a weekly newsletter and there are always lots of lovely photos posted on social media for us to keep up to date with what all the staff are doing to keep the residents entertained.
Thank you Oakdale for keeping everyone safe and sound during this difficult time and we look forward to being able to visit soon.
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Review from D D (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In July, my mother needed to be moved into a care home. This was such a difficult decision for us to make. We viewed all local care homes and Oakdale was far superior to any others. The staff are so amazingly caring, nothing is too much trouble and there is a genuine warmth in the home. They have made
this so easy and comfortable for you and our mother.
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Review from Janet A (Daughter of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has Vascular Dementia and began wandering at night, leaving the door to his sheltered accommodation open and himself and other residents at risk. My sister and I asked sought advice and researched suitable care homes in Benfleet where Dad had lived for many years and the Oakdale Care Home
was recommended many times. Unfortunately, there were no available rooms but we arranged for Dad to go there for Daycare one day per week initially to see how he settled. He loved the attention from the staff and the fact that other residents spoke to him and he was invited to join in activities. He spoke highly of the food too.
The manager and staff that I have got to know whilst Dad has been there have been very helpful, kind and understanding. Nothing has been too much trouble. The care taken to arrange activities to interest residents is outstanding and the understanding of their needs and willingness to respond in a constructive way really comes across. Thank you for your advice and support.
Reply from Melanie Tucknott, Registered Manager at Oakdale Care Home
Thank you so very much for the wonderful things you have said about our family here at Oakdale, it has been a pleasure to get to know you and your Dad, Mel.
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Review from J L (Son of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very attentive to the residents. They also have a doctor attending weekly to review medical needs and have taken my mother to hospital appointments several times.
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Review from Margaret (Daughter of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Oakdale Care Home, Benfleet, Essex, for 5 months. She is 99 and has settled in extremely well. She needs company and feels happy and safe, and enjoys the family atmosphere in there. My mother joins in with activities and responds well to the staff who she describes as
very kind and caring. The family has appreciated the professionalism of the staff in their approach to my mother's medical, emotional and physical needs, and their gentleness and sensitivity to her, both during the day and during the night. The staff work closely with the family and are always welcoming and supportive, and we feel confident that my mother is receiving the very best care that we could hope for, and that all her needs at this stage in her life are being met.
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Review from Matthew P (Grandson of Resident) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother is here and I can honestly say she has never been so well looked after. Her health has improved (as well as can be due to dementia). The care home staff are amazing and my Nan is clearly looked after well. I truly cannot express how happy we are as a family having her stay here. They
truly have our trust.
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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Oakdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Oakdale Care Home is calculated as follows: ( (378 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 428 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakdale Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Melanie

Melanie Tucknott

Job Title: Registered Home Manager Joined: 2007

Melanie has been the Registered Home manager at Oakdale since 2007 and has worked in Social care since she was 16 years old. She is very passionate about Dementia and End of Life care. Melanie completed a Diploma in Dementia Care and is proud to say that she was part of the first-ever group called Cohort 1 in the movement of 'My Home Life' in which she participated for over 3 years, this is now countrywide.

Silvia

Silvia Gurgu

Job Title: Registered Home Manager Joined: 2005

Silvia started at Oakdale in 2005 as a Senior Carer, in 2009 and then in 2021 advanced to Registered Home Manager along with Melanie. Silvia's passion for Care, and those she cares for is second to none and you will always find her supporting on the floor, alongside the carers instead of the office as this is where she prefers to be.

Tracy

Tracy Sycamore

Job Title: Senior Care Homes Administrator Joined: 2016

Tracy started as part time in the newly formed home administrator role at Oakdale in 2016, progressing to full time and then to a Senior position in 2022 where she also supports the Other Admins and our Head Office in the Abode care Homes group. Tracy won Support Person of the Year at the Annual awards ceremony in 2019.

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