Prince Edward Duke of Kent Court

Stisted Hall, Kings Lane, Stisted, Braintree CM77 8AG

Prince Edward Duke of Kent Court, Braintree, Essex
Prince Edward Duke of Kent Court, Braintree, Essex
Prince Edward Duke of Kent Court, Braintree, Essex

Prince Edward Duke of Kent Court has a strong community reputation for quality care and is located in scenic countryside surroundings. There is ideal space for disabled access.

Prince Edward Duke of Kent Court is registered for residential and dementia care with the dual benefits of individual rooms and shared communal areas. The categories of care offered are dependent upon people's assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Michelle Bladen (Home Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Prince Edward Duke of Kent Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Prince Edward Duke of Kent Court has a Review Score of 9.3 (9.253)

The Review Score of 9.3 (maximum of 10) for Prince Edward Duke of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Prince Edward Duke of Kent Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Prince Edward Duke of Kent Court is calculated as follows: ( (153 Excellents x 5) + (54 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 228 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.7 Points relating to the number of positive Reviews for Prince Edward Duke of Kent Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10 Target = 0.700

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prince Edward Duke of Kent Court?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Prince Edward Duke of Kent Court

  • Daughter of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

Myself and all my family are extremely impressed with my mother's care. The staff are very efficient in every way. They have made my mother feel at home and are very patient and caring towards her. Every time we visit the staff have made us feel very welcomed which has helped us since placing my mother in Prince Edward.
As one knows it is not the easiest thing placing a loved one in residential care. No matter what day and what time we visit my mother she always looks clean and tidy and comfortable. All the staff do an excellent job including the office staff, catering staff, cleaning staff and carers. I would highly recommend this home to everyone from all walks of life.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is divided into two; the main building where the fixtures and fittings are more grand, albeit rather tired and the former stable block which is known as the Mauchline building which houses residents with dementia. There is an activity programme in the main building on weekdays. However, due to the layout, it is often difficult to find staff and even know who they are because they don't wear a uniform and only a few wear name badges. The choice and quality of food is very good and visitors can book a lunch in advance.

The Mauchline building consists of a long, glass corridor area which is cold in winter and very hot in summer. There is a small lounge and dining area for residents but staff are not always present or available when residents require assistance. The residents need more support but the staff ratio does not reflect this.

How likely would you be to recommend Prince Edward Duke of Kent Court? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

The home has given mum a new lease of life. Not only is she cared for in a way we are totally happy with, but she has the stimulation and motivation to do things and is very happy.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was such a difficult time when my Gran had to go into a home. We couldn't have wished for a nicer place for our Gran to be, if not at home with us. Stisted Hall (Prince Edward Duke of Kent Court) is beautiful and all the staff are friendly and so kind to my Gran, especially her Care Support Worker. My Gran always speaks highly about everyone. The cleanliness is very good and the activities that take place are excellent. Thank you for taking such good care of my Gran. I couldn't recommend this home enough.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Really pleased with the care my grandmother has received here. She is happier and healthier since she has been at the home and has made new friends and experienced new things.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Stisted Hall has become a home from home for my Mum. All the worries of her having to go in a home have gone.
All staff and management work as a team and take great care of all residents.
The cleanliness is exceptional. All activities provided are excellent.
I could not have wished for such a good place for my Mum to reside.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall the care home/ services are good.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My wife has been a resident since August 2013. She has been very well cared for and loved ever since. The staff are without exception, kind, caring and very efficient in everything they do.
The food is very good and the whole place is very clean and hygienic.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The house itself and the surrounding grounds are lovely and I think this is what influences people to stay there. If you are relatively fit and able to take care of yourself, then it is probably OK for those people. A bit like staying in a hotel. Everything is done for you, meals provided, no worries.

However, if you actually need any care, I would suggest this is not a good place to be. In the dementia unit, which used to have a high staff to resident ratio, our experience was that the care was generally poor and that, with the exception of a few staff at ground level, no one did care very much. I know that not too much can be said in this review otherwise, it will be censored or removed. Suffice to say, if the chance were given to me again I would definitely not arrange for my father in law to go into this home.

Sadly, I understand that the care provided was excellent prior to 2016.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Poor

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elizabeth Corbett, Regional Business Operations Manager – M25 Central at Prince Edward Duke of Kent Court responded to this review on 16 Mar 2017:

At the RMBI, person-centred care is at the heart of what we do, and we care for people professionally and kindly to support their needs. The Home Management and Care Teams at Prince Edward Duke of Kent Court are committed to accommodating the wishes of the resident’s family to the Home’s best ability and do everything possible to meet the resident’s care needs to support him.

Prince Edward Duke of Kent at Stisted is fab. The staff do everything and more for my mum. It's in a fab location. The care is five star. The place does not look like a care home but a small hotel. Everything is so clean. The place does not smell at all, no stains on the carpets. Lots of things for them to do if they can or want. Visits out to the local beach. The have their own mini bus, food seems good and they have choices. Laundry very quickly done. The staff are very kind and patient.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A most comfortable and caring place to reside, wonderful staff and a magnificent setting. The standard of care given to all the residents be they mentally or physically disabled is first class. Nothing is too much trouble for the staff or management in making Prince Edward Duke of Kent Court a truly good place to live and work.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt has dementia and has been living in the Dementia Support Unit for just over 2 years. She is extremely happy and settled - which wasn't the case in her previous home. There is a very high ratio of staff to residents and all of them are extremely caring and really "know" their residents. Nothing is too much trouble for them and I consider myself very lucky that my aunt is in such a secure and friendly place.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care here is wonderful, they provide plenty of activities for those who want it but also respect the wishes of residents who do not.
Carers also find time when they can to chat to the residents. My mother was at first extremely reluctant but knew it was a decision she had to make. She has nothing but praise for the home.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Mum has been in this home for over five years, she was 101 this month. She is always treated with dignity and all the staff love her and show it. We, the family are delighted with her care.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for six years, I can't express enough how pleased we are with the way she has been looked after. On the few occasions that she has been unwell the staff have cared for her as if she were their own family.
When carers have a spare moment they will take time to sit and chat to the residents and make them feel comfortable and important. Mother's room could be better but is adequate for her needs. The food is excellent and highly suitable for the elderly. We feel totally relaxed knowing that she is in safe hands.

How likely would you be to recommend Prince Edward Duke of Kent Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

A lovely, well decorated old house with lovely garden views and a peaceful ambience.
The staff are all wonderful, very friendly and obviously caring. Someone always seems to be 'popping in' just to say help or just for a quick chat and confirmation if anything is wanted.
When my mother died, after being ill for a short while, they were absolutely fantastic looking after my father, and myself on occasions.
My father is very happy here and is always saying how thankful he is that he came. I would recommend this home to anyone.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother had lived in Lancashire all her life and we made the very difficult decision to move her 300 miles to live near us. As you can imagine it was very traumatic for my mother and very upsetting for us but I cannot thank the staff at Prince Edward Duke of Kent Court, Stisted Hall enough. Not only have they all gone out of their way to welcome us all but they have been so warm and caring to my mother. I cannot believe how quickly she has settled in. She used to sit in seclusion all day watching the television. Now she has a new lease of life. She is joining in the activities and she has also been out on outings to Clacton and pottery painting in Braintree. She has also been encouraged to pursue her hobby of painting. She hasn't picked up a paint brush for over 30 years! I could never get her to the hairdresser yet here at Prince Edward Duke of Kent Court, Stisted Hall she has her hair done every week. She has even been singing in the residents and staff choir. A great worry to me was her refusal to eat. She is now enjoying eating in the lovely restaurant with the other residents and we have also enjoyed meals with her. The food is excellent. All the staff are friendly, helpful and they seem to genuinely like their jobs. They all go that extra mile. We all feel so relieved, pleased and privileged to have found such a safe, happy and caring environment for my mother. The house is gorgeous, the views are stunning and the residents seem very happy.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful environment, caring staff, varied menu and lots of activities. I particularly like that the day staff don't wear uniforms so it looks less like an institution than other homes. My mother in law has settled in very well and is now thriving.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are extremely welcoming and accommodating to visitors and care for and look after our auntie very well. There are lots of things to do for her and she is encouraged go out on group trips. She is in the best place possible and gets the stimulation she needs. She is at last eating well again, too. We can't thank the staff enough for all they do.

How likely would you be to recommend Prince Edward Duke of Kent Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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