Prince Edward Duke of Kent Court

I am posting this review for July 2020 as my Aunt was 90 years old this month. Originally we had planned a small family gathering at the home to celebrate this milestone birthday, this was with the full cooperation of the home who were going to arrange afternoon tea at a very reasonable price, and they very kindly offered to contribute her birthday cake. Unfortunately, COVID-19 put paid to all of that, and we were faced with no celebrations until the home stepped up, and arranged not only a cake but gifts, cards, singing and a video call. Despite my aunt having Dementia she clearly thoroughly enjoyed every single minute. This is only one situation where the staff at Stisted go over and above the norm, I have never encountered staff who show such care and devotion to all the very precious family members in their care, this is not just a job to them, it is a calling. Families can feel safe entrusting the care of their loved ones to PEDKC.

My lovely mum had been a resident for four and a half years. She was really happy and settled and, as a family, we felt confident and assured that her developing needs were being fully met. Over the last few months, she had become increasingly frail and Parkinson's disease had taken its toll. The staff were always very upbeat and Mum thoroughly enjoyed her chats with them - she maintained her sense of humour! Mum sadly passed away at the end of August. The staff were extremely professional and supportive throughout her final few days and showed love and sensitivity to both Mum and myself at a very difficult time. I would not hesitate to recommend this home.

My mother has been in Prince Edward Duke of Kent Court for one year. My mother is very happy, well cared for, and content. Great meals and beautifully served in an attractive dining room. There are plenty of entertainments e.g. a Caribbean day, with steel band and menu. A Welsh day, with residents, making Welsh cakes, Welsh Rabbit, and Leeks on the menu. They have a large golf buggy and regularly take residents for a drive around the beautiful golf course and village.

Definitely rates 5-star rating.!!

I can honestly say that my darling husband is happy and content. He is extremely well looked after. The cooking is a big bonus for him because he loves his food. There is always something going on for the residents and I can't thank them enough for the way they have handled the coronavirus issues. The residents are still having fun, probably more than the rest of us. Experts say carers wait too long for help. I did. Don't wait to get help. It's still heartbreaking but it is the perfect solution for My man.

My Mother-in-law has been here for 2 years. She is very well looked after by the friendly and caring staff. There are many activities on offer, an exceptional building and beautiful gardens to enjoy. Despite her dementia, she has thrived and is always eager to join in. Couldn't recommend more highly.

Couldn't be happier.

My brother-in-law became a resident of Prince Edward Duke of Kent Court, Stisted Hall, because he had the early stages of dementia, almost 5 years ago. His dementia deteriorated after 2 years and was transferred to their dementia unit. Sadly his dementia deteriorated quite dramatically in October last year and had to be transferred to an NHS unit. During all his time at the home he was treated like ‘one of the family’, with kindness and support as well as compassion and high-quality care. His family will forever be grateful to all the staff at Stisted in how he was cared for and the love and kindness he received. It was a difficult time for his family when it became necessary for him to leave, in order that he could receive the care he now needed, but this transition was dealt with by all the staff and management professionals, with compassion and care. We shall forever be grateful to the wonderful kind and caring staff and we shall miss them all because they became our friends.

Mum's wish was to be taken to a Winery for a 'tasting' and 'slap-up meal' which was granted and she enjoyed every second. Such a special treat. Thank you, everyone, at Prince Edward Duke of Kent Court.

My mum has been a resident since May 2019 (suffering from mixed Dementia - Alzheimer's/Vascular) in the elderly care part of Stisted Hall. Unfortunately, within a few months, due to her dementia worsening quickly, she has been moved to the Morchlyn side of the home for specialist dementia care. She has settled well there and is generally happy, allowing for her condition. She smiles and laughs as much as possible and she is socialising with new friends which has helped her mentally. The staff have been brilliant. They are committed and caring and organise activities for the residents. Sometimes we have lunch with Mum in the Morchlyn restaurant and can vouch for the food is very good. You even get a glass of wine or other drink from bar if you want it. A big thank you to all at Prince Edward Duke of Kent Court and the Royal Masonic Benevolent Institution.

My mother has been a permanent resident now for 6 months. The staff I have engaged with have always been very friendly and helpful and, I am very grateful for the support that they give to my mother. Thank you.

Beautiful grounds that the residents can go round in good weather.

The staff have been wonderful. They are committed and caring and organise many activities for the residents. I can't praise them highly enough.

Where else do the carers, ( employees ) ask the residents of a wish, something they would like to fulfil? This is where Prince Edward Duke of Kent Court go the further mile. My mother's wish was to go out to an Indian restaurant to have a curry as this was her favourite food and has been for years and years. My mum has not stopped talking about it and is doing it again this week and is looking forward to it. Other residents chose all sorts of things, one being to go horse riding, and her wish was granted. There is a family feeling at the home which makes all the difference. The carers make you feel like you are at home, offering cups of tea and cake etc. It's one of the hardest things to do placing a member of your family in a home, however, the staff at this home makes it easier for you, which takes away the guilt that you are feeling.

My Mother has been resident at Prince Edward for a few months now and I am so grateful that she is in such a beautiful environment, the home is so comfortable, the care she receives is excellent and the staff I know are lovely and overall the home has a feeling of a 'family' which is great.

A clean jolly atmosphere.

I am sure that my Mother wouldn't have survived as long as she has if it hadn't have been for the care she has received.

Very good home. Nothing is too much trouble for the staff. Can go home knowing that your Wife or relative is in good hands.

The home is welcoming and friendly. The staff are very caring and attentive to residents and visitors and are always willing to listen to their comments.

The home is divided into two; the main building where the fixtures and fittings are more grand, albeit rather tired and the former stable block which is known as the Mauchline building which houses residents with dementia. There is an activity programme in the main building on weekdays. However, due to the layout, it is often difficult to find staff and even know who they are because they don't wear a uniform and only a few wear name badges. The choice and quality of food is very good and visitors can book a lunch in advance.

The Mauchline building consists of a long, glass corridor area which is cold in winter and very hot in summer. There is a small lounge and dining area for residents but staff are not always present or available when residents require assistance. The residents need more support but the staff ratio does not reflect this.