Stafford Hall Residential Care Home

138/140 Thundersley Park Road, Benfleet SS7 1EN
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9.8 74 Reviews
  • Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home has exceptional decking and paved areas so that you can sit and enjoy the day. Although some rooms are doubles these can changed to large premium rooms for single occupancy. Whatever you choose, the warmth and comfort of Stafford Hall will surround you.

Whether a cup of tea and a piece of home-made cake or a good book to read, the choice awaits you at Stafford Hall. If it is relaxation you wish for, seek it out in this home, after all it is your home too.

Staff are very friendly and through detailed care planning they get to know what makes you the unique person that you are and so can understand what you want to do each day.
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Care Provided by Stafford Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1286 – £1360
  • Self-Funded Residential Dementia Care: £1286 – £1360
  • RESPITE Self-Funded Residential Care: £1386 – £1460
  • RESPITE Self-Funded Residential Dementia Care: £1386 – £1460

These prices are only a guideline, please contact Stafford Hall Residential Care Home to find out the exact price for your requirements.

Contact Stafford Hall Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Stafford Hall Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Michelle Summerson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (9)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Stafford Hall Residential Care Home Reviews (74)

9.8

Stafford Hall Residential Care Home has a Review Score of 9.8 (9.816) out of 10, based on 19 reviews in the last 2 years.
Over all time Stafford Hall Residential Care Home has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Stafford Hall Residential Care Home
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Total of 74, showing 61-74
Review from Stacy (Daughter of Resident) published on 10 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been living at Stafford Hall for just over six months now and it is very much his home. We have been so happy with the level of care and support he receives and feel that the staff and residents are like one big family which makes such a difference to other bigger homes. My Dad has recently
been unwell and had to spend time in hospital. During this time I've been in touch with staff and everyone has been so caring and supportive genuinely wishing dad well. I'm happy to say dad is now out of hospital and back home and we felt so lucky that he was made to feel so loved and welcomed on his return. Dad's needs have changed a bit but we are so confident that the staff will meet all his needs well. They are so efficient with adjusting care plans and risk assessing and completing all the relevant paperwork but more importantly to us they are great at treating dad as an individual and know exactly what he likes and needs. We feel so so lucky that Stafford Hall is Dad's home.
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Review from J B (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite mum being confined to her bed being unable to communicate, I am confident that she is interacted with on a regular basis throughout the day. Small things such as applying her make-up show care and goes beyond mums medical needs. The recent change in leadership has greatly improved staff morale
and given Stafford Hall an uplifted and vibrant feel. Not the most modern of buildings but the gardens are a bonus in the summer. Most importantly I feel I can discuss any issues that arise with the appropriate level of staff and that mum is being cared for in a way we are unable to do at home.
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Review from S C (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been looked after at Stafford Hall for over 2 years. During her time her condition has naturally worsened, yet the staff are always on hand to help and always with a smile and caring attitude. This week mum had to have a bed bath due to her condition and the care that was taken was excellent.
As her family, our ideas and concerns are always listened to and acknowledged.
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Review from Alan M (Nephew of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were always very attentive and showed it was not just a job but a vocation.
I cannot recommend them enough.
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Review from H C (Granddaughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother is in the end stages of her life. Stafford Hall are doing all they can to make her comfortable and keep her dignity.
The staff are caring and approachable.
The home itself could do with some updating (decorating, etc.) but this is just cosmetic, it doesn't affect the service the team
provide.
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Review from T V (Daughter of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have noticed a massive improvement at Stafford Hall since the new manager took over.
Lots of lovely activities going on.
All the staff in the home are so caring, helpful and welcoming, nothing is too much trouble. The best home mum could be in. Very comforted and relieved with everything.
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Review from Patricia D (Friend of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend in this home for nearly seven years. As soon as I walk in the door I see smiling faces. Of course, there are problems from time to time but these are usually solved (if mentioned) and all is well.
I would be happy to recommend a visit to anyone looking for a care home
for themselves or a member of their family.
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Review from Sydney S (Husband of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the great treatment they are giving to my wife.
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Review from J T (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During Mum's stay at Stafford Hall she has been looked after very well with care compassion and dignity. The staff are very approachable and offer guidance and knowledge when appropriate and necessary. Myself and my family are very satisfied with Mum's overall care.
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Review from Anne F (Wife of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From walking in the door, it felt warm and homely. The staff all know who you are and are so helpful. The main thing I like is I can come at any time unannounced and ring at any time. My husband has only been in this home for a short time but they went out of their way to let us have a little party
for his birthday with all the family and baked a cake. I am content to leave my husband there and know he is being well looked after which wasn't the case in the last home where he was before coming home.
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Review from Ron E (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother at 97 years spent the last year in Stafford Hall. She was treated with dignity and kindness at all times, staff were excellent. We appreciated everything.
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Review from Marilyn F (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Stafford Hall for nearly five years and my sister and I have always been more than happy with the loving care she receives. The home is very well looked after, to a high standard and there is a lovely atmosphere between the staff and this reflects on residents and is a great comfort
to our families. Our mum is very precious to us and we feel that she is in safe hands and well cared for in her latter years. I would like to take this opportunity to thank all the staff at Stafford Hall. They are special people.
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Review from J W (Husband of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has now been at Stafford Hall for ten months after being discharged from hospital care after suffering a brain injury and also having dementia.


The staff here are all very friendly, caring and helpful. She has been treated with all the kindness and respect I could wish for. It gives me peace

of mind knowing she is being well looked after.
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Review from Terence A (Husband of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always very very helpful and any concerns always dealt with very quickly. The bedroom is always kept immaculate.
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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Stafford Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for Stafford Hall Residential Care Home is calculated as follows: ( (186 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 223 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stafford Hall Residential Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Charlotte

Charlotte Coenen

Job Title: Care Team Leader Joined: 2020

My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.


I enjoy my role and enjoy spending time with our residents and learning more about their life and history.


I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures

Vicky

Vicky

Job Title: Administrator Joined: 2014

I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.

Chris

Chris Leaver

Job Title: Maintenance Operative Joined: 2024

I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.

Tina

Tina

Job Title: Cook Joined: 2022

Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022
I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.

Mandy

Mandy Hopkins

Job Title: Kitchen Assistant Joined: 2000

I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.

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