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Stafford Hall Residential Care Home

138/140 Thundersley Park Road, Benfleet, Essex SS7 1EN
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My mother is in Stafford Hall and I am very happy with the careDave S(Son of Resident/Service User)
Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home, Benfleet
Stafford Hall Residential Care Home, Benfleet

Stafford Hall Residential Care Home has exceptional decking and paved areas so that you can sit and enjoy the day. Although some rooms are doubles these can changed to large premium rooms for single occupancy. Whatever you choose, the warmth and comfort of Stafford Hall will surround you.

Whether a cup of tea and a piece of home-made cake or a good book to read, the choice awaits you at Stafford...  

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Care Provided by Stafford Hall Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,350From £1,450

Contact Stafford Hall Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jenna Paine (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (9)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Stafford Hall Residential Care Home Reviews (84)

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9.8

Stafford Hall Residential Care Home has a Review Score of 9.8 (9.796) out of 10, based on 24 reviews in the last 2 years. Over all time Stafford Hall Residential Care Home has 84 reviews.

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Showing 84 reviews matching selected criteria
Review from A H (Daughter of Resident) published on 13 December 2024 Submitted via Postal Card
Overall Experience

Cannot fault the exceptional care my Father received at this home over the two years he was a resident. The home was always spotlessly clean and the staff were always welcoming and friendly.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review; I will pass it on to the staff. Dad is missed by all who knew him.

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Review from Patricia L (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card
Overall Experience

I am so proud of the management and staff who cared for my dad, he was there only for a few days but they was amazing, always checking on Dad and family as well, or just a chat or a cuddle at this very sad time. It was an excellent service. Thank you.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind words; I will pass them on to the staff.

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Review from Frances E (Daughter of Resident) published on 2 December 2024 Submitted via Website
Overall Experience

Mum has only been in for three days. When she came in, she had been immobile in a hospital bed at home for ten weeks. She was in night clothes and was being strip-washed with carers four times per day. The day following her admission to Stafford Hall, she had been hoisted into a chair, she had been showered and hair washed and was fully dressed. I could not believe the home had achieved more in 12 hours than what had happened in the last ten weeks.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review Frances. Here at Stafford Hall we hope to encourage residents to remain independent and dignified and socialise with others if they wish to in a safe and homely environment.

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Review from Nigel C (Son of Resident) published on 14 November 2024 Submitted via Postal Card
Overall Experience

Mum was up and sitting in the lounge, no mean feat given she had been bedridden for nearly a year in another care home, this care home really made an effort. The Halloween fun was great, pretty much everyone had a smile on their faces, especially when the trick-or-treat sweets came around!

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review, it really was a great event and we were clearing confetti up for days! We hope that our residents and their families enjoy the events we hold and welcome any ideas or suggestions you may have.

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Review from J R (Granddaughter of Resident) published on 17 June 2024 Submitted via Website
Overall Experience
Very impressed with and grateful to the manager, another particular member of staff and the team at Stafford Hall who kindly accepted our dear nan at short notice to enable a safe discharge from hospital out of area. Staff were kind and accommodating and allowed our dear nan a place to settle for her remaining time with us, allowing us important quality time together.

We will always be grateful to the staff team and their kindness.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review, Nan will be missed by all of us who knew her and her beautiful smile.

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Review from Jeff L (Son of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

I have observed the interaction between staff and residents and found it to be excellent. Residents are treated as people and with care and respect. I have never heard a raised voice from the staff. My mum transferred directly from the hospital and the home manager and her staff made the whole process very easy. They all knew what to do and have been very helpful and professional in their card for my mum and in dealing with myself and the rest of the family.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your kind review, I will be sure to pass it on to the team. Here at Stafford Hall, we pride ourselves on creating a friendly and welcoming atmosphere that is person-centred so I am glad you and your mum have had a pleasant process so far.

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Review from M M (Daughter-in-law of Resident) published on 30 April 2024 Submitted via Postal Card
Overall Experience

Stafford Hall is a very welcoming friendly place. The staff are very caring and approachable. Nothing is too much for them to do. The manager and her team work well together and are obviously dedicated to giving the best care to their residents.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thankyou for your review, I will pass this on to the team.

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Review from Clare S (Daughter of Resident) published on 16 April 2024 Submitted via Website
Overall Experience

My stepmum hasn't been in Stafford Hall for long, however, she feels very at home there already, has made a few friends and cannot wait to go out on the weekly day trips! The staff are so welcoming, and friendly and they care for their residents. There is good communication from the home regarding my step mum's care and I'm positive she is going to be very happy there.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your lovely review; I will be sure to pass it on to the staff. It is lovely that your stepmum has settled in very well and is enjoying the activities and outings.

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Review from E D (Daughter-in-law of Resident) published on 11 January 2024 Submitted via Website
Overall Experience

My mother-in-law has been at Stafford Hall for a couple of years now. Overall, she is relatively settled and everyone is very caring and nurturing. We like that the home is small and more family like. There has been a period of many different managers, which hasn't been great for continuity of care and unsettling for residents and relatives. We were glad to see the manager back and hope that he is there on a permanent basis, he has a good relationship with both residents and relatives.

Reply from Michelle Summerson, Manager at Stafford Hall Residential Care Home

Thank you for your review; we are pleased that you are happy with the services we are providing. Please feel free to come to one of our relatives meetings, which are held monthly, or come and see me at any time if you have any comments or suggestions as I have an open door policy. Kind regards.

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Review from L H (Daughter of Resident) published on 4 November 2023 Submitted via Postal Card
Overall Experience

Stafford Hall is a small, friendly and cosy care home and all the staff are welcoming, supportive and caring. It has a family feel. I was very apprehensive about Mum going into residential care three and a half months ago but she has received excellent care from the team. I look forward to this continuing.

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Review from S E (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience

New manager is excellent and has a lovely way of treating residents with kindness and understanding. Majority of staff are helpful and friendly and they also treat residents with respect. I think residents would benefit from more entertainment i.e.: singing or an entertainer to remind them of past times.

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Review from Sarah G (Niece of Resident) published on 24 October 2023 Submitted via Website
Overall Experience

My aunt was becoming aggressive and not wanting to eat or drink whilst living in her own home. I felt very upset and unsure of how my aunt would cope in a care home. She has now been here a year and she is back to her old self (obviously she still has dementia) but she is no longer angry or lonely, she eats and is now able to drink from a cup again (without throwing the contents over her carer). She loves to people watch and they have so many activities for the residents, I know she loves to watch them. I am so happy that the staff all show her respect and treat her as an individual and not as a number! Anyone else that is going through that awful dilemma of “is it the right time for a care home?”, please consider this place as I am sure your loved one would be as happy and contented as my aunt.

Reply from Tayo Adeleke, Manager at Stafford Hall Residential Care Home

We really appreciate your confidence in Stafford Hall to care for your aunt. Thank you very much for your support and for your sincere and kind feedback.

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Review from Elizabeth L (Wife of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

I am happy that he has the best possible care for his condition and that he is treated with kindness and respect, as am I when I visit.

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Review from Marion W (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

My mum has been at Stafford Hall for almost two years and the difference in her is huge. She was quite violent and aggressive before but the staff have treated her with care. She has now settled and feels safe and secure. She sees regular carers and is able to relate to them. My family are very happy that Mum is here and with the effort and care that is given to her.

Reply from Tayo Adeleke, Manager at Stafford Hall Residential Care Home

The reviewer is a resident's daughter that visits her mum every other day.

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Review from Susan S (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience
My mother is cared for with such love, care and empathy by all the staff at Stafford Hall. It really is a home from home, and I can see whenever I visit how happy my mum is.

From the amazing admin support to knowledge and experience from the management, I am overwhelmed with gratitude that my mother is in such a wonderful place.

Reply from Jo Greenberg, Customer Relations Coordinator at Stafford Hall Residential Care Home

Thank you so much for your kind words. We will continue to love and look after Mum and fulfil her needs.

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Review from David R (Son of Resident) published on 20 February 2023 Submitted via Website
Overall Experience
My very elderly dad spent five weeks here to allow my mum to recover from an operation.
My dad is frail and has quite a few problems and lots of medications. The standout strength of Stafford Hall is the staff. All of the carers, the office staff and the tea lady. Everyone was warm, friendly and caring. My dad is a lovely man but not always the easiest of people, and everyone was great. Friendly without being invasive, vigilant, professional, well-organised and a great promoter of his dignity.

He loved the food too.

Reply from Lorraine Taylor, Manager at Stafford Hall Residential Care Home

Thank you so much for your support of the home and for your very lovely feedback. It was our pleasure to care for your Dad, and the staff are really missing him since he went home.

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Review from Gloria T (Wife of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

I feel that my husband had a good experience at Stafford Hall and was very well looked after by the staff and carers. I would certainly recommend this care home if I were asked for information on which care home to use.

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Review from Marian E (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

Dad stayed at Stafford Hall for two weeks respite. I also wanted to see what he thought about a home as he will eventually move to one. He left with nothing but positive comments. I myself viewed the home and found all staff to be very kind and friendly. The home was very clean. Dad said his room was comfortable. I couldn't have asked or expected anymore, and I would recommend this home based on my dad's experience staying there.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Thank you so much for giving us a chance to care for your Dad. We are pleased to hear that he enjoyed his stay with us. And thank you so much for the great compliment.

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Review from Marie H (Daughter of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

Our mum didn't want to go in to care but absolutely loved Stafford Hall and the "lovely ladies" after just a week, a complete shock to us but a fantastic outcome. Stafford Hall is a homely place to live, with fantastic staff, carers and happy residents. I would recommend Stafford Hall to anybody struggling to make the same decision that we had to make, as it's not easy. Mum is never rushed, and we have witnessed that the staff and carers really do care, something we have not seen in other care homes, sadly. Mum has dementia and has good and bad days. The staff are always on hand and are always approachable, and they have a lovely way of making Mum feel happy and safe. There has been a difference in Mum in such a short space of time; she is not one to mix with others, but she has been mingling with other residents and it shows, she looks good, feels good and her brain activity has improved so much.

Reply from Jo Greenberg, Customer Relations Coordinator at Stafford Hall Residential Care Home

Thank you so much for your lovely comments. It really means a lot, and I will pass your comments on to the team here.

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Review from D F (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

There is a lovely atmosphere at Stafford Hall. It feels so homely and welcoming, and you can tell the staff are genuine, friendly and really care about the residents. Our mum is really happy and settled there, and it's good to have that peace of mind knowing she is safe and being well looked after and cared for.

Reply from Lenie Terrado, Home Manager at Stafford Hall Residential Care Home

Thank you so much for trusting us at Stafford Hall to care for your Mum. We greatly appreciated your genuine and positive feedback, and thank you for your support.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (20) & Events (0)

News
  • 04 Aug 2026

    The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...

  • 24 Jul 2026

    Residents at Stafford Hall care home, part of the Runwood Homes group, enjoyed a day trip to a casino in Southend-on-Sea. On arrival, the residents were given a warm welcome...

  • 29 Jun 2026

    Residents at Stafford Hall care home, part of the Runwood Homes group, were delighted to receive beautifully handcrafted blankets and crocheted gifts from local community group Hug in a Shrug...

Upcoming Events

There are no upcoming events for Stafford Hall Residential Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Runwood Homes Ltd
  • 31 Jan 2025Recipient: Runwood Homes Ltd
  • 31 Jan 2024Recipient: Runwood Homes Ltd

Accreditations

There are no accreditations posted yet for Stafford Hall Residential Care Home.

Meet the Team (6)

Jenna Paine
Jenna PaineJob Title:Home ManagerJoined: 2025

My name is Jenna. started my career in care 24 years ago as a domestic, progressing through many roles including laundry assistant, kitchen assistant, carer, head of care, deputy manager and manager.

Working in care is not just a job to me, it’s a passion. I am committed to ensuring our residents are safe, comfortable and happy.

I deeply believe that every resident should be treated as an individual and care should always be tailored to their individual needs. I love nothing more than seeing the smiles on the faces of those we care for

Charlotte Coenen
Charlotte CoenenJob Title:Care Team LeaderJoined: 2020

My name is Charlotte and I am a Care Team leader at Stafford Hall, I started working here in 2020 and have progressed within the company from domestic assistant.

I enjoy my role and enjoy spending time with our residents and learning more about their life and history.

I have a bubbly personality and like to make people laugh; in my spare time I enjoy going on holidays and building lego structures

Vicky
Vicky Job Title:AdministratorJoined: 2014

I am the Administrator here at Stafford Hall. I have worked here for 10 years and really enjoy how my role has progressed over the years. I enjoy being part of Stafford Hall, working alongside dedicated carers and other staff members and interacting with all the residents.

Chris Leaver
Chris LeaverJob Title:Maintenance OperativeJoined: 2024

I’m Chris, the Maintenance Operative at Stafford Hall. My role is to look after the upkeep of the Home; from changing light bulbs/decorating to carrying out all the checks to make sure everything is in its best working order and to the highest standards possible for our residents.

Tina
Tina Job Title:CookJoined: 2022
Hi, my name is Tina and I have worked for the company since 2014 and moved to Stafford Hall in 2022

I thrive on making sure the kitchen is up to its high standards and this is reflected in the 5 stars from environmental health we have achieved.

Mandy Hopkins
Mandy HopkinsJob Title:Kitchen AssistantJoined: 2000

I am Mandy, a Kitchen Assistant at Stafford Hall and an ad hoc cook. I have been working here for 25 years. I enjoy my work as a Kitchen Assistant and chatting with the residents, and I am proud to keep the kitchen tidy and maintain high standards. Outside of work, my hobbies include swimming and crosswords.

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