Tye Green Lodge

My dad is very happy here at Tye Green Lodge and has settled well. We would like to thank all the carers, seniors and all staff for their help understanding and caring during these past couple of months, particularly during the sad death of my mother which was extremely hard for me and my dad. We, as a family, are very happy with Dad's care and feel we can approach staff with any issues or concerns.

My partner was accepted by the manager for a move from Devon. Having Parkinson's, the journey from another care home of 260 miles was obviously traumatic. On arrival, the manager and staff were amazing, welcomed him, showered him and reassured him. Within 24 hours all furniture adjustments were done that were necessary for a tall man. Staff are friendly, professional, smart and nothing is too much trouble. All helpful. Partner has settled amazingly well, says it is like a hotel. The bed is comfortable, the food is good and there are choices available. There is a nice garden area and some entertainment. Staff are never too busy to give me guidance. Relaxed, professional, friendly and happy atmosphere. Fortunate to have discovered this home.

We have always been pleased with the service given to Mum since she entered Tye Green Lodge in June 2021. The staff were always very pleasant. Cleanliness and hygiene are excellent.

My mother's stay at Tye Green Lodge was very pleasant with excellent food and attentive service throughout. Overall, a pleasant environment. We would recommend it.

Dad was a resident from July 2017 until he passed away in March 2022. I recommend the home 100%. The love and care Dad received was excellent.

My mother was a resident at Tye Green Care Home for the last 7 months of her life. She was very happy there and was cared for very well. My mother was not well enough to go out of her room for most of the time during her stay but she had a great rapport with the staff. We were kept very well informed regarding my mother's health and general care needs and were always made to feel welcome as visitors (it was very hard for the staff when Covid restrictions were in place but even then they welcomed us within the regulations). I think the manager is great - always approachable and upbeat and happy, and several times I was there, I saw him popping in and out saying hello to all the residents. He clearly has a very "hands-on" approach. The staff are all lovely. My mother died in Tye Green Lodge, this was her wish at the end, as for her it had become her home. They ensured that her last weeks were comfortable and as easy as possible. I can't thank them enough.

From the moment the phone was answered from the first time I rang, the helpfulness was second to none. I cannot thank the manager and all the staff enough for their help in such a difficult time. Everything was fantastic. My one and only thing I would change is the wearing of masks. I know this might be a rule, but the majority of residents are hard of hearing, and they make it more difficult. An expression or a smile would make the difference.

My mum entered Tye Green Lodge in August 2021. From that very moment, her care was excellent. She was safe, secure, well looked after and happy. All the staff really cared and did all they could to be helpful, along with their professional abilities. Mum was cared for but we as visitors were also shown care and helpfulness. Mum passed away in May and through that period, all the staff showed total care and treated all with total dignity. I could write many words but 'Tye Green Lodge and staff are excellent' sums it all up.

My mum could not have received better care than she had in the last few months of her life. Her room was spacious, bright and cheery. The staff were amazing and the cleanliness and covid restrictions were complied with but I was able to see Mum as much as I needed to.

So touched by the care and compassion given to my mum.

I am never met by a more cheerful, pleasant lady. She works tirelessly and always greets me with a warmth that is hard to find these days. She always has the time to speak to me and update me on activities that she does for my mum and all the residents. This is difficult at the best of times as she has so many visits to organise and to make sure that all covid procedures are adhered to. this lady is the best advocate that Quantum Care could have. A fine example of how someone in this profession should work and act at all times. You should be proud Quantum Care.

Staff are always friendly, helpful and accomodating. Very clear on hygiene rules.

Very grateful for the care my mother-in-law received whilst in the care of Tye Green Lodge care home, during the last three months of her life. Excellent manager and senior carer - they did everything possible to help us during her time in their care. Thank you to the whole team, from cleaners to cooking staff and of course, the great manager and care staff for the professional way they conducted themselves. Thank you.

No complaints at all about this lovely place. The staff were so caring and attentive to Mum's needs. She was always kept clean and well cared for.

Mum settled in so well and this was due to the way the staff welcomed and cared for her. This meant a lot to our family. I can only thank all the staff for this service.

My stepdad was given excellent care at Tye Green Lodge, and we were very grateful that he was able to return there from the hospital for his final week of life. He knew he was loved and cared for, and we were so thankful for the attention he received.

Tye Green have worked tirelessly to work with both my parents. All the carers work hard. They are friendly and caring, even when under pressure and more so when dealing with difficult residents and family members. You are all an inspiration - thank you and well done.

The care my mum received at Tye Green over a period of two and a half years word's cannot describe. Carers all go above and beyond their care for all the residents. My mum was treated with the highest quality care, and carers have always encouraged Mum to get up when she was having a bad day and to eat drink and take medication. Mum's clothes were kept clean and looking nice. The building always spotless, including Mums bedroom. Mum enjoyed her meal times and was always served great meals, which she enjoyed very much. Mum's health deteriorated this last 17-months after the death of her daughter; the staff were so supportive and done a wonderful job trying to keep Mum motivated, encouraged Mum to join in daily activities. Mum spent her last week very poorly, all carers were excellent showing so much kindness, care and support keeping Mum's dignity at all times. Again, going above and beyond their duties. There are no words to describe them or the care Mum received, including the manager and team - simply outstanding

Mum is on end of life care. The family were called, five days down the line, she is still going. The staff are exceptional with the care they give to Mum and the care towards the family. Nothing is too much. The management and office staff were very helpful in a very difficult time. Tye Green could not do enough for us and continue to do so.

Due to Coronavirus have been unable to visit my 92-year-old mother since March but have eventually managed to visit due to arrangements made by Tye Green Lodge. Very professional with the safety of residents the main priority.