Tye Green Lodge

Good day and please accept our sincere condolences on the passing of an amazing woman, your mother. We were pleased to have known her and be a part of her journey. Good wishes to you and the family.

Good day and thank you for taking the time to express your gratitude towards the activities and care team. Everyone at the home tries their best to support the amazing residents. Do have a lovely day!

Good day and thank you for taking the time to write and send us that lovely review, please accept our condolences. Your mother was an amazing woman and we were lucky to have time with her at our care home. The comments will be passed to the entire team. Have a lovely day.

Dear Larry,
I would like to thank you for such kind words for my team, especially during these difficult times. We are committed to continuing providing the highest standards of care. It has been a real privilege to be part of your mother’s life. She touched us all and memories of her will stay with us forever.

I would like to thank you for your very kind words for all the staff at Tye Green Lodge. It is an honour for all of us to be in your mum’s life.

Thank you for this wonderful review which reflects the amazing care provided by the staff and the management at this home, especially during these difficult and unprecedented times. The staff will be really pleased to hear of your praise which will no doubt help make their day. It’s a genuine pleasure to hear that you mother is very satisfied with her care and support whilst living at Tye Green Lodge. We look forward to your company at our garden visits with social distancing measures in place, which have been so successful in reconnecting families and friends with their loved ones. Again, thank you for taking the time to give us such positive feedback.

Thank you for this wonderful feedback regarding the high-quality care and support provided to your mother by the staff at Tye Green Lodge. One of Quantum Care’s Core Values is that "Our residents are at the heart of all we do", and your review supports and sums this up perfectly. The staff will be delighted to hear your praise. We hope your mother will continue to enjoy living here for many years to come.

Thank you for this review. We are pleased to hear that your father has received quality care throughout his 2 year stay at Tye Green Lodge. With regard to your concerns, we encourage residents, families and friends to speak directly with the Home Manager, so these can be discussed and resolved satisfactorily. The safety, wellbeing and happiness of our residents is at the heart of all we do and we are keen to improve the quality of our services in line with current industry standards and practices. These will also provide our staff with industry leading training and career development opportunities for the future.

Quantum Care manages 25 care homes. We take complaints seriously and our Complaints Policy is visible in the Reception of each of our homes. We operate an “open door” policy where residents, family members and friends can raise any concerns directly with the Home Manager in order that, where possible, a prompt solution can be actioned. We have investigated the concerns raised in this review and cannot find evidence that any of these issues have been raised directly with the Home Manager.
We disagree with several of the items raised in this review, which also conflict with recent comments by the reviewers to staff members about the “great care” they are providing for their family. The Home Manager has made several attempts to set up a meeting with the reviewer and is keen to discuss and resolve these concerns directly with the family so that a successful outcome can be achieved for all.

Thank you for this kind review which we very much appreciate. We are pleased that the high standard of care and support provided by the staff and management at Tye Green Lodge has been of real benefit to your mother and yourself during this temporary placement.