Tye Green Lodge

Tye Green Village, Harlow CM18 6QY
Review Us
9.7 70 Reviews
  • Tye Green Lodge, Harlow
Tye Green Lodge is situated in a quiet residential area and offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of warm and inviting areas including dining rooms, cosy lounges and ensuite bedrooms which offer residents a tranquil and private space.

The beautiful landscaped gardens are the perfect place to relax in during the warmer months and include raised planters, a gentle walkway and occasional seating areas as well as patios.

An engaging lifestyle is on offer for all residents at the home, with carefully curated activities and events to get involved with.
Show Tye Green Lodge on the Map

Care Provided by Tye Green Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1554

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.


We are a Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Tye Green Lodge to find out the exact price for your requirements.

Contact Tye Green Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Tye Green Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sherrie Wilkinson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Visitors welcome at any time

Parking

  • Parking is available on-site

Tye Green Lodge Reviews (70)

9.7

Tye Green Lodge has a Review Score of 9.7 (9.729) out of 10, based on 19 reviews in the last 2 years.
Over all time Tye Green Lodge has 70 reviews.

Overall Experience
  • 52
  • 17
  • 0
  • 1
  • 0
Date Published
  • 70
  • 2
  • 5
  • 19
  • 51
Reviewer Connection to Tye Green Lodge
  • 33
  • 13
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 70, showing 61-70
Review from D A (Daughter-in-law of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Reception - there is no one ever on reception to buzz you in or out. Groups of staff are always outside on the bench smoking. The staff hardly ever make drinks. The staff seem to spend more time sitting in a group filling out the books rather than caring.
The food is disgusting and not the sort of
food you would give to a pensioner.
The care home is tired and dated and smells - it needs a good tart up and air fresheners.
They need more activities going on.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green LodgeQuantum Care manages 25 care homes. We take complaints seriously and our Complaints Policy is visible in the Reception of each of our homes. We operate an “open door” policy where residents, family members and friends can raise any concerns directly with the Home Manager in order that, where possible, a prompt solution can be actioned. We have investigated the concerns raised in this review and cannot find evidence that any of these issues have been raised directly with the Home Manager.
We disagree with several of the items raised in this review, which also conflict with recent comments by the reviewers to staff members about the “great care” they are providing for their family. The Home Manager has made several attempts to set up a meeting with the reviewer and is keen to discuss and resolve these concerns directly with the family so that a successful outcome can be achieved for all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mina P (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a temporary resident at Tye Green Lodge and I found the care to be excellent. I especially commend the carers and management team. The staff are very approachable and indeed are very caring and take the worry about leaving your loved one in a residential home. Thank you to everyone
at Tye Green Lodge.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green LodgeThank you for this kind review which we very much appreciate. We are pleased that the high standard of care and support provided by the staff and management at Tye Green Lodge has been of real benefit to your mother and yourself during this temporary placement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M R L (Sister of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are treated like family by all the staff and always made welcome when visiting.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green LodgeThank you for this lovely feedback. We are pleased to hear that the kindness shown by our hard-working staff extends to the resident’s family and friends too. We look forward to your visit again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita P (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
- Staff very friendly
- Accommodation very clean.
- Management very helpful and showed great empathy and respect to my mother.
- A very difficult decision to make to put my mother into a home. I was made to feel comfortable throughout the process.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn G (Partner of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was a resident in Tye Green Lodge for the last 6 months of his life. From the first few hours there to the day he was transferred to hospital for the last time, he was made welcome. He was well cared for, the staff were so pleasant and friendly to him and to me. As his dementia advanced,
he still retained his individuality and the staff continued to treat him as an individual, with respect and humour, which suited his personality. I got to know the staff well, always seeing the same carers in Copshall wing. Regular entertainments and activities to enjoy and good meals. I visited him frequently without giving any prior notice, morning, afternoon, meal-times; I was never made to feel it was inconvenient and I could see all the other residents, with differing needs, were treated well and appeared to be quite at ease and content. I have told my family I would be happy to be a resident there if the need arises in the future.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green LodgeThank you for this wonderful feedback that acknowledges the high standard of professional care provided by the staff at Tye Green Lodge.

At Quantum Care, our residents truly are at the heart of everything we do. We are privileged to meet so many wonderful people in our homes and provide care that enhances their lives, to treat them as individuals with respect and kindness, as well as supporting their families too.

We are pleased to have cared for your partner during his time with us and will ensure your kind words are passed on to the staff at this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has taken me weeks to do this, only because I am truly lost for words whilst trying to describe how superb Tye Green Lodge is. My dad sadly is now at end of life care status but even so well perhaps even more so his team (Copshall unit) just could not do more for him. His room and the entire lodge
is kept spotless although sadly dad is now on a smooth only diet even this they assure me he enjoys. Virtually all the time now is asleep but somehow they still manage to keep him immaculate and fed!
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Tye Green LodgeThank you. We really do appreciate you taking time to write such kind words of praise for the quality of care provided to your father during this important time by the staff on Copshall Unit. We are extremely proud of our staff who go the extra mile and genuinely care about our residents and their families too. We will ensure your comments are passed on to them. Thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Husband of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor to Tye Green Lodge care home for the past seven years. First to visit my wife's sister (now deceased) then sadly to visit my wife who is a resident to date (both with dementia). In all that period of time, I have found that said care home has been very supportive in every way,
both to residents and visitors alike. Management and staff "work" well together in all aspects of residents' care plans and general residents' day to day duties to include medication, meals and welfare.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Wife of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at the above home for 3 and a half years. After some initial problems with him settling in. He is now as happy as one can be with dementia.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael Edward M (Partner of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner had a fall in the dining room and although it was reported to the ambulance service at 10.30am, an ambulance never arrived until about 12.30.
During the time that she was laying on the floor, staff took it in turns to lay by the side of her to help her and try and comfort her.
I arrived
from my home near Gatwick at 11am and a member of staff gave me information on what had happened and comforted me before I lay on the floor with my partner as well and gave her some reassuring cuddles.
It turned out that she had fractured her left hip and it was the right thing to do by laying on the floor. (Also because I am disabled they did everything possible to make me comfortable and also assisted me up and into the ambulance with her).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Son of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been living at Tye Green Lodge for over a year. It is lovely. He has been in another residential home but it was not like Tye Green and I worried about my father's health and Care. I have no concerns for my father now. He is happy and well cared for. The staff are so kind and attentive.
I think choosing Tye Green was the best decision we could have made and dad agrees wholeheartedly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Tye Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Tye Green Lodge is calculated as follows: ( (177 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 228 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Tye Green Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (4)

Stephen

Stephen Bennett

Job Title: Manager Joined: 2019

My Career in Health and social care has always been guided by the desire to deliver the highest standard of personalised care, while leading and inspiring a team to do exactly the same.


With over 30 years of working across Health and Social care, I remain deeply passionate about ensuring that people receive compassionate, dignified person-centred care that recognises them as individuals.


For me, care is about much more than meeting needs. It is about understanding each person’s life story, their preferences, their relationships and what truly matters to them. I strongly believe that care should always be delivered holistically and respectfully while promoting dignity and independence.

Tessa

Tessa Adulaja

Job Title: Chef Manager

I enjoy cooking and interacting with the residents, it’s really good to be able to make food they like eating that also supports their well-being.

No image found

Thandekile Sithole-Kainga

Job Title: Deputy Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their unique skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Lesley

Lesley Woods

Job Title: Housekeeping Manager

The best part of my job is that every day is different.


Getting to know the residents and hearing about their lives is lovely as well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tye Green Lodge to verify any information. View our terms and conditions. Tye Green Lodge has an Enhanced Service - more info.