






Waters View Residential Care Home provides high-quality, person-centred care within a warm, welcoming, and homely environment. The home is committed to supporting each resident to live a fulfilling and dignified life, while receiving the care and attention they need.
Set in a small and attractive location, Waters View offers a safe and comfortable setting for older adults requiring residential care, including individuals living with dementia or mobility challenges. The home has...
Care Provided by Waters View Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 15 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We may accept social services funding. This is assessed on a case by case basis, please get in touch.
The price(s) shown are provided by the care home. Contact Waters View Residential Home for full pricing details and T&Cs.
Contact Waters View Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Waters View Residential Care Home Ltd
- Private Owned
Person in charge
- Ellie Steel (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (13)
- Couples/Companion Rooms (1)
Visiting
- Visitors warmly welcomed, general visiting times are from 10am - 7pm.
Parking
- Spaces immediately to the front of the Home for visiting families, friends and healthcare professionals.
Waters View Residential Home Reviews (47)
Waters View Residential Home has a Review Score of 9.6 (9.605) out of 10, based on 10 reviews in the last 2 years.
Over all time Waters View Residential Home has 47 reviews.
The care my wife receives is exceptional. Every member of staff treats her with kindness, dignity, and genuine compassion, and it gives me great peace of mind knowing she is safe and well looked after. The home is always clean, welcoming, and has a lovely atmosphere. The staff are friendly, caring, and always keep me informed when I visit. I cannot thank the team enough for everything they do for my wife and for the support they have shown me as well. I would highly recommend this care home to anyone looking for quality care for a loved one.
When visiting my friend, I found the staff to be very friendly and helpful. The home was lovely, homely and comfortable. My friend says she is very happy living there. The manager and deputy manager were so helpful and friendly. Nothing was too much trouble for them. All lovely people. They all made me feel so welcome.
We just wanted to take a moment to express our heartfelt gratitude for the exceptional care and compassion you contine to show my aunt.
From the moment she arrived , we've felt reassured knowing she's in such capable and caring hands .The kindness, patience and dignity you show evewry day- not only to my aunt but all the residents- does not go unnoticed. Its clear that this is not just a job for you, but a true vocation, and we are incredibly thankful.
She often speaks of the friendly faces and gentle support she receives, and it brings great comfort to us as a family to see her so well looked after and at ease.Whether its the cheerful conversations, the thoughtful touches, or the prompt attention to her needs, we appreciate it all deeply.
With warmest thanks.
Lynn and Ashley (Chris)
Cannot fault Waters View! Staff are so caring and Mum loves being there. Everyone really approachable and if any problems are raised, soon sorted! Being a smaller home makes it more personal. We love the 'homely' atmosphere, even having the dogs makes a difference.
The home is just what mum needed, cosy, comfy and relaxed but with very attentive caring staff. All the staff treat with such respect but also as though mum was their own relative. The food is amazing ... and now they have a mini bus mum is able to go out on trips which is so good for her. Last week she went out for fish & chips and ice cream, and she loved it... I never seen mum smile so much or be so happy. Waters View is everything needs.
Mum moved here just over a year ago, the most striking difference from other care packages we have used is that the staff and management actually care. Mum is always well looked after and staff actively engage with the residents in a fun and light hearted atmosphere. I can not recommend highly enough.
Thank you ever so much for your review - we greatly appreciate your feedback. And thank you for trusting us with your Mum's care. It is our pleasure to provide the service that she needs.
Excellent all round. My mother is very happy with the services provided.
Thank you so much for your feedback. It really is so helpful. We are very pleased your Mother is happy with us, thank you for trusting us with her care.
Staff are amazing. Residents clean well dressed and well fed with home cooked food. Owners go above and beyond to sort out any problems . Home is situated near the coast , very near the medical centre.
Thank you ever so much for taking the time to give us your feedback, gratefully received!
Mum has been at Waters View for a year now and I honestly cannot believe how lucky we have been to have found such a wonderful place. Mum is settled and the staff and Management go over and above for all Residents in their care. We would find it very hard to find anywhere with this quality of care for Mum to stay.
Thank you ever so much - we're very grateful for your review.
My dad is receiving the best care. He is always clean, smart and well-fed. The carers really do care and are so kind not just to my dad but his family too. I am so glad that we chose this home for our dad.
Thank you ever so much - we really appreciate your review and kind words.
My mother has been in Waters View for several years now. We used three other homes for respite care when we went on holiday and I was unhappy with all of them. Mum said they did not feel homely. I am an OT and have managed complex care packages for children with additional needs as well as done some inspection work in my Occupational Therapy capacity for the CQC so I am aware of what to look for in a care home.
From the start Waters View had a homely family atmosphere. The team provide exemplary care and we are confident mum is safe and well looked after. We are on a journey with no happy endings as mum has Lewy Body Dementia, recently I have walked out of a couple of visits straight into the care of the team as mums mental state can be distressing to watch, the support they offer us is invaluable.Residential care is a positive option with companionship and love that is much harder to create with a care package going into the family home. We have found all of this at Waters View.
The staff at Waters View are very caring and attentive. Nothing is too much trouble. They do all they can to assist my mother-in-law and encourage and motivate her. She is treated as a member of the family and I feel confident she is being well cared for.
Since my Mother who has Vascular Dementia has been in Waters View Residential Home I have nothing but good to say about her Care. Excellent care, hygiene service and feedback on Mums current health. The staff are always there to help and advise us on how Mum is doing.
The manager and her team not only cared for my mother-in-law but the genuine support and kindness to the family was above and beyond! The support network provided from all the staff was exactly what we needed to be able to get through the challenges that dementia delivered. To my father-in-law Waters View became an extended family, and he is eternally grateful to the manager and staff for their thoughtfulness and assistance that was available any time of the day or night.
We are all thankful for the amazing standard of care delivered and the warm and welcoming environment that made such a difference during difficult times.
It's hard for the family to put a loved one into a home, but on seeing Mum's face happy, smiling and hearing laughter we would recommend Waters View to anyone.
Huge thank you.
My family and I found the care to be of the highest standard, the team genuinely care about the wellbeing of each resident and there is a strong homely feel. My Aunt regularly requested food and drinks throughout the day and night and was provided for at all times of the day without complaint. We chose Waters View Residential Home as it does not have that institutional feel that a lot of care homes have and it always smells like fresh cooking/baking, rather than anything undesirable.
Thank you for your review and for choosing Waters View for the care of your relative. I will pass on your kind words to the team!
A relative of mine came for a short stay in March 2022 and wow what can I say about this care home! All the staff and management are so caring and have such a kind nature when it comes to the residents. They always put the residents' needs first and for all the outstanding care that they provide, it is so lovely to see how much the staff treat the residents like their own family. The home has such a homely feel and the home-cooked food always smells amazing. The team have worked so hard in caring for my relative and others around the home and I wouldn't hesitate in recommending Waters View Residential Home to others!
Thank you ever so much. It was a pleasure to care for your relative, he was a real character and is greatly missed. Please stay in touch!
My nan was a resident at Waters View for the last 15 months until she passed away in April. I can’t praise the manager and her team enough for the outstanding care that they provided. They genuinely do care for every resident and their families. Nothing was ever too much trouble. The home has a very homely feel and I know Nan enjoyed the home-cooked food. I wouldn’t hesitate in highly recommending Waters View.
Hello Teresa, thank you ever so much for your kind words. It was the greatest honour to look after your nan. She became like a nanny to all of the team! Greatly missed. Hoping you are well and thinking of you all. Warmest regards.
As a retired care home owner and manager, I can honestly say with my hand on my heart that the care my father received from Waters View was brilliant and individual to his care needs. The manager and her team work so hard to achieve the care they give, especially through very difficult circumstances, which are affecting all of our lives at present. I am so grateful for the care they gave my dad and the way they dealt with other services along the way. Thank you all.
It was a pleasure to look after your father. I'm glad we were able to help at such a difficult time for you all. We wish you and the family all the best.
Mum has been at Waters View for nearly a year, and the staff have been very kind and helpful. It took her a little while to accept why she was there, but now she views it like home and is happy. It is small, and as it is family run, it has a personal feel.
Thank you very much for the kind words. We are so happy that Mum settled with us, and we love our little Oopsa-Diddie to pieces!
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Waters View Residential Home.
There are no upcoming events for Waters View Residential Home.
Awards / Recognitions (1)
- 01 Feb 2015Recipient: Waters View Residential Home
Accreditations
There are no accreditations posted yet for Waters View Residential Home.
Meet the Team (3)

Ellie is a Director of Waters View Residential Care Home, working alongside co-director Claire Bird. In addition to this role, Ellie serves as the Registered Manager, overseeing the day-to-day operations of the home and ensuring the delivery of high-quality, person-centred care.
With a strong commitment to continuous improvement and leadership within the care sector, Ellie is currently undertaking a Master’s degree in Health and Social Care Leadership. This advanced study supports the ongoing development of skills and knowledge to maintain high standards of care, governance, and service delivery.
Ellie is dedicated to creating a supportive, compassionate environment for residents, their families, and the staff team, with a clear focus on dignity, respect, and individual well-being.

Claire Bird is a Director of Waters View Residential Care Home and a highly experienced former Registered Manager. Having dedicated many years to working within the care sector, Claire brings a wealth of knowledge, leadership, and practical expertise to the home.
During her time as Registered Manager, Claire was responsible for overseeing all aspects of care delivery, ensuring high standards were consistently maintained and that residents received compassionate, person-centred support. Her experience has helped shape the values and culture of Waters View, with a strong emphasis on dignity, respect, and quality of life.
Now retired from her role as Registered Manager, Claire continues to play an active part as Director, offering guidance and support to the management team. Her longstanding commitment to excellence in care remains central to the ongoing development and success of the home.

Steve is the Deputy Manager at Waters View Residential Care Home. He joined the team in 2024 as Night Senior and was promoted to Deputy Manager in January 2025, reflecting his experience, leadership, and commitment to high-quality care.
With an extensive career spanning over 35 years in the care sector, Steve brings a wealth of knowledge and expertise to his role. His previous experience includes working as a Registered Manager, where he was responsible for overseeing care services and maintaining high standards of practice.
In his role as Deputy Manager, Steve supports the day-to-day running of the home, working closely with the Registered Manager and wider team to ensure residents receive safe, compassionate, and person-centred care. His depth of experience and hands-on approach contribute significantly to the positive environment at Waters View.
Frequently Asked Questions about Waters View Residential Home
What types of Care is Waters View Residential Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waters View Residential Home have?
There are 13 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Waters View Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Waters View Residential Home to the centre of Harwich?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
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